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LiveHelpNow

Help desk and live chat solution for customer service

Table of Contents

Is this product right for your business?

Find out with a

LiveHelpNow - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

LiveHelpNow overview

What is LiveHelpNow?

LiveHelpNow is a live chat, help desk and customer support solution that offers all the typical features of a help desk app, plus more. The live chat features of the application give users insight into customer behavior and intent, with real-time visitor monitoring, individual customer information feeds and social media insights.

This data can be used to tailor the kind of chat offered to customers and to display promotional ads. Agents can transfer files as they chat and tag chats for later review. Users can generate chat transcripts for customers and chat history for agents. Chat history and reports, customizable surveys and performance analytics further help to better understand customers.

Aside from live chat and customer engagement, LiveHelpNow also helps streamline email and ticket management with the ability to convert emails and Twitter mentions to tickets, ticket log filtering and search, ticket status updates, canned responses, ticket transcripts and more.

Businesses can further improve their customer service and free up agent time by publishing an SEO-friendly, fully searchable knowledge base, and can also create private articles for internal use and training documentation for best practices.

The call management features of LiveHelpNow allow businesses to offer 24/7 contact with customizable call-back forms, notifications, call logs and a digital voice mail service. Agents can look up a customer's entire call history and use filters to find specific information.

Key benefits of using LiveHelpNow

Eventing API: A customizable API that lets users subscribe and receive specific customer data that has been defined.

Visitor Triggers: Notify agents in real-time when customers perform certain actions such as completing forms. Send out custom chat invitations and automate custom scripts for presenting special offers.

Lead Management: Create a list of hot leads for those visitors who almost made a purchase.

Billboard Ads: Create custom promotional ads and display them to the visitors as chats are occurring.

Email & Ticket Management: Create webforms with customizable fields, convert emails and Twitter mentions into tickets, filter and search tickets, add ticket stauses, send canned responses and more.

SEO Knowledge Base: Create a searchable and SEO friendly knowledge base with articles that include images, documents and video. Let customers rate articles and give feedback.

Call Management: Let customers fill out customizable call back forms and get instant notifications. Record calls and search and filter historical call logs. Set up a digital answering machine.

Starting price

21per user /
per month

Alternatives

with better value for money

LiveHelpNow’s user interface

Ease of use rating:

4.6

(72)

LiveHelpNow pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(23)

5(48)

What do users say about LiveHelpNow?

Users say LiveHelpNow makes chatting with customers easy, offering quick setup, responsive support, and useful customization options. They find it convenient to manage multiple brands, access chat history, and communicate across channels, though some mention the interface could be more visually appealing and chat routing occasionally misfires.

Reviewers appreciate its reliable customer support, reporting prompt assistance and helpful troubleshooting for issues. They feel the software is user-friendly, with a simple installation and minimal learning curve, but some indicate navigation could be more intuitive and occasional glitches require restarting or contacting support.

Select to learn more

Who uses LiveHelpNow?

Based on 72 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Hospital & Health Care

Automotive

Computer Software

Others

Use cases

Live Chat

Customer Service

Customer Support

Help Desk

Chatbot

LiveHelpNow's key features

Most critical features, based on insights from LiveHelpNow users:

Mobile access

5.0

(2)

Alerts/Escalation

5.0

(1)

Transcripts/Chat history

5.0

(2)

Email management

4.0

(1)

Real-time consumer-facing chat

5.0

(1)

File sharing

5.0

(1)

All LiveHelpNow features

Features rating:

4.5

(72)

Knowledge base management

5.0

(1)

Customer database

5.0

(1)

Reporting/Analytics

5.0

(1)

Reporting & statistics

(0)

Real-Time reporting

(0)

Real-Time notifications

(0)

Real-Time monitoring

(0)

Real-Time data

(0)

Real-Time chat

(0)

Real-Time analytics

(0)

Queue management

(0)

Promotions management

(0)

Proactive chat

(0)

Performance metrics

(0)

Offline form

(0)

Multi-Language

(0)

Multi-Channel marketing

(0)

Multi-Channel management

(0)

Multi-Channel communication

(0)

Monitoring

(0)

Macros/Templated responses

(0)

Live chat

(0)

Lead management

(0)

Workflow management

(0)

Widgets

(0)

Website integration

(0)

Web notifications

(0)

Transfers/Routing

(0)

Third-Party integrations

(0)

Tagging

(0)

Surveys & feedback

(0)

Support ticket tracking

(0)

Support ticket management

(0)

SSL security

(0)

Social promotion

(0)

Social media monitoring

(0)

Social media integration

(0)

Single sign on

(0)

Service level agreement (sla) management

(0)

Self service portal

(0)

Search/Filter

(0)

Screen sharing

(0)

Sales pipeline management

(0)

Role-Based permissions

(0)

Customer experience management

(0)

Customer communication

(0)

CRM

(0)

Contact management

(0)

Contact database

(0)

Configurable workflow

(0)

Communication management

(0)

Collaboration tools

(0)

Client portal

(0)

Chatbot

(0)

Chat/Messaging

(0)

Canned responses

5.0

(1)

Call center management

(0)

Autoresponders

5.0

(1)

Automated routing

(0)

API

(0)

Alerts/Notifications

(0)

AI copilot

(0)

Activity tracking

(0)

Activity dashboard

(0)

Access controls/permissions

(0)

Lead capture

(0)

IT asset management

(0)

Interaction tracking

(0)

Inbox management

(0)

Help desk management

(0)

Geotargeting

5.0

(1)

For insurance industry

(0)

Feedback management

(0)

Event triggered actions

(0)

Engagement tracking

(0)

Email templates

(0)

Document storage

(0)

Data import/export

(0)

Dashboard

(0)

Customizable templates

(0)

Customizable reports

(0)

Customizable forms

(0)

Customizable fields

(0)

Customizable branding

(0)

Customer support

(0)

Customer history

(0)

LiveHelpNow alternatives

LiveHelpNow

4.6

(72)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.7

Customer Support

4.7

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Quickbase

4.4

(326)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.3

Value for Money

4.1

Customer Support

4.3

SysAid

4.5

(501)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

LiveHelpNow pricing

Value for money rating:

4.7

(72)

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about LiveHelpNow price and value

Value for money rating:

4.7

(72)

To see what individual users think of LiveHelpNow's price and value, check out the review snippets below.

“Customer service is outstanding. Any time I have needed their assistance, they have been great.”

Joe A.

Manager - Customer Experience

“I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.”

Ashley G.

LiveHelpNow support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Knowledge Base

Chat

Phone Support

Email/Help Desk

FAQs/Forum

Training options

Live Online

Documentation

In Person

Webinars

Videos

LiveHelpNow FAQs

Q. What type of pricing plans does LiveHelpNow offer?

LiveHelpNow has the following pricing plans:
Starting from: $21.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of LiveHelpNow?

LiveHelpNow has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does LiveHelpNow support?

LiveHelpNow supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), English, French, German, Hindi, Portuguese, Russian, Spanish

Q. Does LiveHelpNow support mobile devices?

LiveHelpNow supports the following devices:
Android, iPad, iPhone

Q. Does LiveHelpNow offer an API?

Yes, LiveHelpNow has an API available for use.

Q. What other apps does LiveHelpNow integrate with?

LiveHelpNow integrates with the following applications:
Capsule, Constant Contact, Drupal, Adobe Commerce, Zoho CRM, Insightly, Microsoft Azure, PrestaShop, Pipedrive, Zoom Workplace, Pipeline CRM, Agile CRM, Microsoft Teams, WordPress, Zoom Phone, Freshdesk, Twitter/X, Nutshell, Salesforce Sales Cloud, Zoho CRM Plus, Slack, GetResponse, Meta for Business, Mailchimp, Joomla, HubSpot CRM, JangoMail, Zendesk Suite

Q. What level of support does LiveHelpNow offer?

LiveHelpNow offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Phone Support, Email/Help Desk, FAQs/Forum