App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Tactful AI
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Simpler, Better and Modern Customer Service
Table of Contents
Is this product right for your business?
Find out with a
Tactful AI - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Tactful AI overview
What is Tactful AI?
Tactful AI is an advanced customer service platform designed to deliver seamless, personalised support across voice, digital, and social channels. By centralising customer interactions into a unified inbox, Tactful AI boosts agent productivity and ensures consistent, high-quality service. With powerful AI-driven automation, routing, and self-service tools, the platform empowers businesses to modernise contact centres and enhance customer experiences.
Key Features:
1. Unified Omnichannel Support: Tactful AI’s Unified Inbox centralises customer interactions across channels, including voice, social media, and web chat, into a single view. Agents manage all communications efficiently, supported by integration with existing business tools, improving both productivity and first-contact resolution.
2. Intelligent Routing & Personalised Journeys: Tactful AI’s advanced routing engine uses AI to direct inquiries to the best-suited agents, ensuring personalised, efficient responses that drive satisfaction and loyalty. Custom routing rules handle high volumes smoothly, prioritising urgent requests without compromising service quality.
3. No-Code Automation Studio: The platform’s no-code Automation Studio allows teams to build and deploy workflows effortlessly. Using a drag-and-drop builder, agents can automate repetitive tasks, enhancing operational efficiency and freeing time for complex inquiries.
4. Multilingual Self-Service: Tactful AI’s multilingual chatbots deliver 24/7 context-aware support, helping customers independently resolve common issues like bookings, refunds, and account inquiries. This AI-powered self-service enhances satisfaction and availability.
5. Real-Time Insights: Supervisors benefit from real-time insights into performance, customer sentiment, and service quality, enabling data-driven improvements to productivity and customer experience.
6. Seamless Integrations: Tactful AI integrates with CRMs, ticketing systems, and 1,000+ apps, providing a flexible, scalable solution that adapts to evolving needs and fits smoothly into existing workflows.
Use Cases:
• Ecommerce & Retail: Manage inquiries, track orders, and offer product recommendations through integrated voice, digital, and chatbot support.
• Travel & Hospitality: Provide multilingual booking support, automate cancellations, and offer 24/7 assistance to enhance guest satisfaction.
• Financial Services & Telecom: Offer secure, personalised support for account inquiries, transaction tracking, and troubleshooting.
• Healthcare & Insurance: Improve patient engagement with automated scheduling, self-service portals, and digital support across channels.
Why Choose Tactful AI?
Tactful AI empowers businesses to deliver exceptional customer service through advanced, integrated technology. Its unified interface, no-code automation, and intelligent routing ensure that teams provide consistent, efficient support across all touchpoints.
Designed for flexibility, the platform adapts as your organisation grows, making it ideal for businesses seeking to elevate their customer experience.
Whether you aim to automate routine tasks, offer multilingual support, or boost agent productivity, Tactful AI is the complete solution.
Key benefits of using Tactful AI
Key Business Benefits:
1. Enhanced Customer Satisfaction
Tactful AI’s omnichannel support ensures consistent, quality interactions across all channels. Its unified inbox and customer view allow agents to provide personalised service, boosting customer loyalty and satisfaction. Self-service options and 24/7 support enable timely assistance, improving customer experiences.
2. Increased Agent Productivity
Tactful AI’s interface consolidates interactions into a single platform, allowing agents to manage queries across channels efficiently. Automation tools reduce repetitive tasks, freeing agents for complex issues and enhancing overall productivity.
3. Lower Operational Costs
By automating routine tasks and managing high inquiry volumes with self-service, Tactful AI helps reduce resource costs. AI-driven automation minimises additional staffing needs, especially during peak times, resulting in optimised cost efficiency.
4. Scalable and Flexible
Tactful AI scales effortlessly with business growth, from small teams to large operations, adapting to changing needs. Its customisable features fit smoothly into existing workflows, supporting growth without sacrificing service quality.
5. Global Reach with Multilingual Support
With multilingual capabilities, Tactful AI provides accessible support to a global audience. AI-driven chatbots interact in multiple languages, making it easy to serve diverse markets and break language barriers in customer service.
6. Real-Time Insights for Optimisation
Tactful AI’s analytics provide supervisors with real-time insights on agent performance, customer satisfaction, and service metrics. This data allows businesses to make strategic adjustments, optimising productivity and continuously improving service standards.
7. Increased Customer Retention
By meeting today’s customer expectations with personalised, efficient support, Tactful AI helps businesses build stronger relationships, encouraging repeat interactions and reducing churn.
8. Seamless Transformation without Disruption
Tactful AI’s easy-to-use, rapidly adaptable platform allows businesses to transform customer service with minimal disruption. Its user-friendly design and fast deployment enable teams to integrate new, innovative tools without slowing operations, ensuring consistent service as they evolve.
Starting price
per month
Alternatives
with better value for money
Tactful AI’s user interface
Tactful AI reviews
Overall rating
5.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.5/10
5
4
3
2
1
2
0
0
0
0
Tactful AI's key features
Most critical features, based on insights from Tactful AI users:
All Tactful AI features
Features rating:
Tactful AI alternatives
Tactful AI
Starting from
29
/user
Per month
Zendesk Suite
Starting from
55
Per month
LiveChat
Starting from
24
Per month
TeamSupport
Starting from
45
Per month
Tactful AI pricing
Pricing plans
Pricing details:
User opinions about Tactful AI price and value
Value for money rating:
Tactful AI integrations (45)
Top integrations
Tactful AI support options
Typical customers
Platforms supported
Support options
Training options
Tactful AI FAQs
Tactful AI has the following pricing plans:
Starting from: £29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Tactful AI?
Tactful AI has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Tactful AI support?
Tactful AI supports the following languages:
English, Arabic, Danish, Dutch, Finnish, French, German, Spanish, Swedish
Q. Does Tactful AI offer an API?
Yes, Tactful AI has an API available for use.
Q. What other apps does Tactful AI integrate with?
Tactful AI integrates with the following applications:
Avaya UCaaS, HubSpot Marketing Hub, Freshdesk Omni, Zendesk Sunshine, Messenger, WooCommerce, Zoho CRM, Microsoft Azure, WhatsApp, Zapier, Magento BI, HubSpot CMS Hub, Microsoft Bookings, Google Workspace, Pipedrive, Microsoft Teams, Microsoft Exchange, WordPress, Freshdesk, 3CX, Zoho Desk, Avaya Experience Platform, Zoho CRM Plus, Slack, SMTP, Microsoft 365, Dynamics 365 Customer Voice, Enreach Contact, SignalWire, Google Cloud, Zoho Commerce, Magento 2 Form Builder, Google Calendar, Zoho Bookings, Twilio, Instagram, Microsoft Power BI, Facebook Business Suite, HubSpot Sales Hub, HubSpot CRM, Microsoft Power Automate, Google Sheets, BigCommerce, Shopify, Zendesk Suite
Q. What level of support does Tactful AI offer?
Tactful AI offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base, Phone Support, 24/7 (Live rep)