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Help Desk Software with Calendar Management
Last updated: March 2025
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Key Features of Help Desk Software
Based on GetApp's analysis of 3706 verified reviews collected between July, 2021 and August, 2024
- Ticket Management: Reviewers value the ability to create, assign, and track tickets, customize views, and automate workflows to efficiently manage customer inquiries. 94% of reviewers rated this feature as important or highly important.
- Support Ticket Management: Users highlight the importance of tracking, prioritizing, and resolving support tickets with customizable workflows and efficient handling of customer inquiries. 94% of reviewers rated this feature as important or highly important.
- Real-Time Notifications: Users appreciate receiving instant alerts and updates on ticket activity, improving response times and keeping teams informed. 89% of reviewers rated this feature as important or highly important.
- Email Management: Reviewers find it useful to manage all email inquiries from a single platform, with features like automated ticket creation and customizable email templates. 86% of reviewers rated this feature as important or highly important.
- Alerts/Escalation: Users emphasize the importance of timely alerts and escalation protocols to ensure urgent issues are addressed promptly and efficiently. 84% of reviewers rated this feature as important or highly important.
- Remote Access/Control: Reviewers highlight the convenience of remotely accessing and controlling customer systems to quickly resolve issues and provide real-time support. 82% of reviewers rated this feature as important or highly important.
73 software options
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TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.
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HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.
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For details, please visit 4me's blog posts on incident management at: https://www.4me.com/blog/category/incident-management/
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Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations.
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Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to help companies scale exceptional customer support.
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BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
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EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform.
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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.
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Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud.
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Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.
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Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks & mobile messengers.
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Atera’s all-in-one help desk and RMM platform is specifically tailored to help IT professionals streamline their day-to-day tasks. This includes Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one dashboard.
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Front is a help desk solution that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.
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Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey
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Powerful. Intuitive. Customizable. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
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Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Creatio offering includes a no-code platform, CRM applications, industry workflows for various verticals and marketplace add-ons.
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Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.
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Salesforce Starter is an all-in-one CRM suite designed to help growing businesses organize data, manage customer relationships, and gain valuable insights. The solution brings together marketing, sales, service, and commerce tools in a single platform.
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Tempo Timesheets is a time tracking software in Jira which enables teams to track time online, and collect reliable data for reporting, invoicing, accounting, and more. The Tempo Cloud app gives users the flexibility to track time on-the-go via iOS and Android smartphone devices.
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Reputation.com is a reputation management solution, which helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.
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Vivantio combines incident, problem and change management, with ticketing, knowledge management, self service and asset management. Reduce workload, improve efficiency and reduce costs with automation.
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GreenRope is a scalable CRM and marketing automation tool, enabling businesses to consolidate sales, marketing and operations data, in order to streamline and grow their business. The cloud-based platform contains modules for sales, marketing, and operations to close deals, gain leads, and collaborate.
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OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.
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Lime CRM is a customer relationship management (CRM) software that helps you keep all your customers, deals and campaigns in one place. With integrations to your other IT systems, Lime CRM gives you with the tools to provide exceptional customer experiences. Hosted or on your own server.
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