Best Remote Support Software for Public Administrations

Remote support software is a tool that helps IT professionals and administrators access client devices remotely to resolve technical issues and provide maintenance support. Common features include: unattended remote access and control, file sharing, multi-monitor navigation, screen sharing and chat/messaging.
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29 apps

NinjaRMM   

130
99 pts
The Easiest-to-Use Unified Endpoint Management Platform
NinjaRMM is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep). Learn more
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The Easiest-to-Use Unified Endpoint Management Platform
NinjaRMM is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep). Learn more
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Netop Remote Control   

13
Remote access & control for secure support
Netop Remote Control is available for Public Administrations and offers the following support options: FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base. Learn more
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Remote access & control for secure support
Netop Remote Control is available for Public Administrations and offers the following support options: FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base. Learn more
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Wrike   

1,649
Manage your projects from start to finish with Wrike
Wrike is available for Public Administrations and offers the following support options: Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support, FAQs/Forum. Learn more
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Manage your projects from start to finish with Wrike
Wrike is available for Public Administrations and offers the following support options: Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support, FAQs/Forum. Learn more
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Freshdesk   

2,238
Online helpdesk system and customer service software
Freshdesk is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat. Learn more
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Online helpdesk system and customer service software
Freshdesk is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat. Learn more
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ISL Light   

271
94 pts
Remote support software & unattended remote access
ISL Light is available for Public Administrations and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum. Learn more
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Remote support software & unattended remote access
ISL Light is available for Public Administrations and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum. Learn more
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Qubicles   

24
Revolutionary blockchain-powered contact center software
Qubicles is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Chat, Phone Support. Learn more
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Revolutionary blockchain-powered contact center software
Qubicles is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Chat, Phone Support. Learn more
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Pulseway   

148
88 pts
All-in-one remote IT monitoring and management platform.
Pulseway is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support. Learn more
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All-in-one remote IT monitoring and management platform.
Pulseway is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support. Learn more
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Freshservice   

387
A complete IT service management (ITSM) tool for business
Freshservice is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support. Learn more
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A complete IT service management (ITSM) tool for business
Freshservice is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support. Learn more
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Acquire   

19
Multi-channel Customer Communication Platform
Acquire is available for Public Administrations and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum. Learn more
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Multi-channel Customer Communication Platform
Acquire is available for Public Administrations and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum. Learn more
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Syxsense   

60
Threat prevention & endpoint detection and response software
Syxsense is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat, Knowledge Base. Learn more
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Threat prevention & endpoint detection and response software
Syxsense is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat, Knowledge Base. Learn more
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Halp   

1
Ticketing, powered by your Slack conversations
Halp is available for Public Administrations and offers the following support options: FAQs/Forum, Chat, Email/Help Desk, Knowledge Base, 24/7 (Live rep). Learn more
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Ticketing, powered by your Slack conversations
Halp is available for Public Administrations and offers the following support options: FAQs/Forum, Chat, Email/Help Desk, Knowledge Base, 24/7 (Live rep). Learn more
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JIRA Service Management  

262
The only ITSM solution built on the Jira platform
JIRA Service Management is available for Public Administrations and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.
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The only ITSM solution built on the Jira platform
JIRA Service Management is available for Public Administrations and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.
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TeamViewer  

7,789
87 pts
Remote support, remote access & online meetings software
TeamViewer is available for Public Administrations and offers the following support options: FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk.
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Remote support, remote access & online meetings software
TeamViewer is available for Public Administrations and offers the following support options: FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk.
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Cisco Webex  

4,990
Voice and video conferencing with screen sharing
Cisco Webex is available for Public Administrations and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat.
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Voice and video conferencing with screen sharing
Cisco Webex is available for Public Administrations and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat.
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Remote Support  

1,614
82 pts
Secure remote access software
Remote Support is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum.
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Secure remote access software
Remote Support is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum.
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Join.Me  

1,329
Online conferencing and meeting tool
Join.Me is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Phone Support, FAQs/Forum.
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Online conferencing and meeting tool
Join.Me is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Phone Support, FAQs/Forum.
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Zoho Meeting  

479
Web conferencing tool to host online meetings and webinars.
Zoho Meeting is available for Public Administrations and offers the following support options: FAQs/Forum, Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat.
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Web conferencing tool to host online meetings and webinars.
Zoho Meeting is available for Public Administrations and offers the following support options: FAQs/Forum, Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat.
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Dameware  

224
78 pts
Remote-access system support tool for IT professionals
Dameware is available for Public Administrations and offers the following support options: Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base.
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Remote-access system support tool for IT professionals
Dameware is available for Public Administrations and offers the following support options: Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base.
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Upscope  

91
Secure co-browsing for issue resolution and customer support
Upscope is available for Public Administrations and offers the following support options: Chat, Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support.
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Secure co-browsing for issue resolution and customer support
Upscope is available for Public Administrations and offers the following support options: Chat, Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support.
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VNC Connect  

81
Simple, secure & powerful remote access and support software
VNC Connect is available for Public Administrations and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base.
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Simple, secure & powerful remote access and support software
VNC Connect is available for Public Administrations and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base.
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ilos  

29
Video's Most Interactive Platform
ilos is available for Public Administrations and offers the following support options: Phone Support, Knowledge Base, Email/Help Desk, Chat.
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Video's Most Interactive Platform
ilos is available for Public Administrations and offers the following support options: Phone Support, Knowledge Base, Email/Help Desk, Chat.
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Wayk Now  

18
Remote desktop and support tool for personal/commercial use
Wayk Now is available for Public Administrations and offers the following support options: FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat.
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Remote desktop and support tool for personal/commercial use
Wayk Now is available for Public Administrations and offers the following support options: FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat.
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Helpshift  

26
Digital customer service platform and ticketing system
Helpshift is available for Public Administrations and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.
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Digital customer service platform and ticketing system
Helpshift is available for Public Administrations and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.
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Mikogo  

28
Show any screen content from your computer over the Web
Mikogo is available for Public Administrations and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Chat.
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Show any screen content from your computer over the Web
Mikogo is available for Public Administrations and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Chat.
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Chimpa  

7
Mobile device management software for iOS & Android devices
Chimpa is available for Public Administrations and offers the following support options: Phone Support, Email/Help Desk, Chat, Knowledge Base.
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Mobile device management software for iOS & Android devices
Chimpa is available for Public Administrations and offers the following support options: Phone Support, Email/Help Desk, Chat, Knowledge Base.
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