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Zendesk Explore

Build reports and dashboards with multiple data sources

Table of Contents

Is this product right for your business?

Find out with a

Zendesk Explore - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Zendesk Explore overview

What is Zendesk Explore?

Zendesk Analytics is reporting and analytics software that helps users understand what’s happening with their customers so they can do more of what works and less of what doesn’t. Zendesk Analytics is offered as part of the Zendesk service suite. The solution provides access to on demand reports and dashboards, leveraging machine learning capabilities to provide insights into customer engagements. Users can have in-depth visibility into all key aspects of their business such as support tickets, phone interactions, and live chat conversations.

Starting price

49 /
per month

Alternatives

with better value for money

Zendesk Explore’s user interface

Ease of use rating:

4.2

(23)

Zendesk Explore pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(9)

5(12)

What do users say about Zendesk Explore?

Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported.

Select to learn more

Who uses Zendesk Explore?

Based on 23 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Automotive

Banking

E-Learning

Food Production

Others

Use cases

Reporting

Dashboard

Data Visualization

Statistical Analysis

Business Intelligence

Zendesk Explore's key features

Most critical features, based on insights from Zendesk Explore users:

Data connectors

4.7

(6)

Data visualization

4.8

(6)

Ad hoc reporting

4.0

(3)

Multiple data sources

5.0

(1)

All Zendesk Explore features

Features rating:

3.8

(23)

Activity dashboard

(0)

Activity tracking

(0)

Ad hoc reporting

4.0

(3)

Alerts/Notifications

5.0

(1)

API

(0)

Benchmarking

(0)

Customizable dashboard

4.3

(4)

Customizable reports

(0)

Dashboard

(0)

Dashboard creation

(0)

Data connectors

4.7

(6)

Data import/export

4.7

(6)

Data management

(0)

Data visualization

4.8

(6)

Drag & drop

(0)

Financial reporting

(0)

Functions/Calculations

4.7

(6)

Historical reporting

(0)

Key performance indicators

(0)

KPI monitoring

4.4

(7)

Marketing reports

(0)

Monitoring

(0)

Multiple data sources

5.0

(1)

Performance metrics

(0)

Private dashboards

(0)

Profitability analysis

(0)

Public dashboards

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Reporting/Analytics

5.0

(4)

Reporting & statistics

5.0

(2)

Sales reports

5.0

(1)

Scheduled/Automated reports

(0)

Search/Filter

4.7

(7)

Self service data preparation

(0)

Single page view

5.0

(1)

Statistical analysis

5.0

(2)

Strategic planning

(0)

Trend analysis

4.0

(1)

Trend/Problem indicators

(0)

Visual analytics

(0)

Widgets

5.0

(1)

Zendesk Explore alternatives

Zendesk Explore

4.2

(23)

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

3.8

Value for Money

4.3

Customer Support

4.4

Google Analytics 360

4.7

(8K)

learn more

Starting from

Free

Free trial

Free version

Ease of Use

4.2

Features

4.6

Value for Money

4.7

Customer Support

4.2

Microsoft Power BI

4.6

(1.8K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.5

Value for Money

4.4

Customer Support

4.2

Tableau

4.6

(2.3K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.5

Value for Money

4.2

Customer Support

4.2

Zendesk Explore pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Suite Team

Per month

Features included:

1000+ Apps and Integrations - PREBUILT
AI-Powered Automated Answers - UP TO 50
Data and File Storage - STANDARD
Easy-to-Set up Automations & Workflows
Email
Email and Phone Support From the Zendesk Team
Help Center - SINGLE
Industry-Leading Ticketing System
Messaging Across Web
Mobile and Social
Onboarding and Adoption Guidance
Online
Out-of-the-Box Reporting and Analytics
Robust Apis - STANDARD RATE LIMIT
SMS and Live Chat Support
Unified Agent Workspace
Voice

Suite Growth

Per month

Features included:

1000+ Apps and Integrations - Prebuilt and Custom
AI-Powered Automated Answers - UP TO 100
AI-Powered Knowledge Management
Customisable Ticket Layouts
Data and File Storage - Intermediate
Easy-to-Set up Automations & Workflows
Email
Email and Phone Support From the Zendesk Team
Help Center - Multiple
Industry-Leading Ticketing System
Light Access Licenses - UP TO 50
Messaging Across Web
Mobile and Social
Multilingual Support and Content
Onboarding and Adoption Guidance
Online
Out-of-the-Box Reporting and Analytics
Robust Apis - Advanced Rate Limit
Self-Service Customer Portal
Service Level Agreement (SLA) Management
SMS and Live Chat Support
Unified Agent Workspace
Voice

Suite Professional

Per month

Features included:

Advanced Voice Capabilities
AI-Powered Automated Answers - UP TO 500
AI-Powered Knowledge Management
Customisable and Shareable Dashboards
Customisable Ticket Layouts
Data Location Options
Easy-to-Set up Automations & Workflows
Email
Email and Phone Support From the Zendesk Team
Events Connector for Amazon Web Services
Help Center - Multiple
HIPAA Compliance
Industry-Leading Ticketing System
Integrated Community Forums
Light Access Licenses - UP TO 100
Messaging Across Web
Mobile and Social
Multilingual Support and Content. Conversation Routing Based on Agent Skill
Onboarding and Adoption Guidance
Online
Private Conversation Threads
Robust Apis - Advanced Rate Limit
Self-Service Customer Portal
Service Level Agreement (SLA) Management
SMS and Live Chat Support
Voice

Suite Enterprise

150

Per month

Features included:

Advanced Knowledge Management
Customisable Agent Workspaces
Customisable Branding for Web Conversations
Custom Team Roles and Permissions
Light Access Licenses - UP TO 1000
Real-Time
Robust Apis - ENTERPRISE RATE LIMIT
Sandbox Environment for Change Management
Shareable and Advanced Reporting and Analytics

It Gets Even More Powerful

215

Per month

Features included:

Need to contact the sales team

User opinions about Zendesk Explore price and value

Value for money rating:

4.3

(23)

To see what individual users think of Zendesk Explore's price and value, check out the review snippets below.

“Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported.”

Diego S.