App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Hotel Management Software with Customer Database (2026)

Last updated: February 2026

Get free expert advice+1 (888) 216-6745

Call now for a one-to-one consultation in under 15 mins.

Key features of Hotel Management Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Reservations Management: Reviewers value clear booking visibility, calendar functionality, and automated guest communication, emphasizing ease of adjustments and integration with various channels. 98% of reviewers rated this feature as important or highly important.
Online Booking: Users highlight ease of setup, integration with OTAs, and customization options, along with the ability to handle multiple bookings and increase direct reservations. 96% of reviewers rated this feature as important or highly important.
Front Desk Management: Reviewers appreciate streamlined check-in/check-out processes, automation of tasks, and the ability to manage multiple properties easily, enhancing overall efficiency. 95% of reviewers rated this feature as important or highly important.
Rate Management: Users find it easy to adjust and customize rates, appreciate bulk changes and dynamic pricing tools, and value integration with revenue management systems. 92% of reviewers rated this feature as important or highly important.
Credit Card Processing: Reviewers note ease of capturing and refunding payments, integration with payment gateways like Stripe, and the ability to pre-authorize and process transactions securely. 90% of reviewers rated this feature as important or highly important.
Payment Processing: Users highlight fast processing and deposits, integration with credit card systems, and the importance of accurate and efficient payment handling to maintain business operations. 84% of reviewers rated this feature as important or highly important.