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Sagicc Logo

An intelligent customer service experience.

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Sagicc - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Sagicc overview

What is Sagicc?

Sagicc is the omnichannel CX software that helps companies with the challenge of serving multitudes of customers well and in a timely manner.

How do we do it?

1. Omnichannel

Take control of all communication channels in a single interface (phone calls, emails, SMS, Facebook, Twitter, Instagram, Telegram, WhatsApp, chats on websites and mobile apps, forms and video calls).

2. Automations with AI

Combine the power of AI with tools designed to improve interactions with your customers. Implement our chatbots and voicebots with artificial intelligence to complement your service process and generate automated experiences through multiple channels (Sagicc Bot Builder, Business Rules, Bulk messaging and Customer Segmentation).

Easy integration with your company’s CRM, ERP, and other information systems

3. Supervision and data analysis

Supervise your team in real time and you will also have a dashboard with statistics on the work and performance of each user.

Our cloud platform collects data and measurements that allow companies to constantly improve their management.

Starting price

50per user /
per month

Alternatives

with better value for money

Sagicc’s user interface

Ease of use rating:

Sagicc reviews

Overall rating

4.4

/5

19

Positive reviews

58

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.58/10
Rating distribution

5

4

3

2

1

11

4

4

0

0

Who uses Sagicc?

Based on 19 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Veterinary
Wholesale
Building Materials
Telecommunications
Others

Use cases

Call Center
Customer Service
Customer Communications Management
Contact Center
Customer Support

Sagicc's key features

Most critical features, based on insights from Sagicc users:

Multi-Channel communication
Interaction tracking
Chat/Messaging
Customer database

All Sagicc features

Features rating:

A/B testing
Access controls/permissions
Activity dashboard
Activity tracking
Agent interface
AI copilot
AI/Machine learning
Alerts/Escalation
Alerts/Notifications
API
Augmented analytics
Auto-Dialer
Automated responses
Automated routing
Automatic call distribution
Autoresponders
Batch communications
Blended call center
Callback scheduling
Call center management
Caller id
Call list management
Call logging
Call monitoring
Call recording
Call reporting
Call routing
Call scripting
Call tracking
Call transfer
Campaign management
Canned responses
Chatbot
Chat/Messaging
Client portal
Code-free development
Collaboration tools
Communication management
Compliance management
Computer telephony integration
Contact database
Contact management
CRM
Customer communication
Customer database
Customer experience management
Customer history
Customer journey mapping
Customer segmentation
Customer support
Customer surveys
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Data import/export
Data visualization
Email management
Email templates
Engagement tracking
Event triggered actions
Feedback management
For sales/marketing
Help desk management
Inbound call center
Inbox management
Intent recognition
Interaction tracking
Interactive content
Inventory management
IVR
Knowledge base management
Knowledge management
Language detection
Lead capture
Lead qualification
Live chat
Macros/Templated responses
Manual dialer
Mobile app
Monitoring
Multi-Channel communication
Multi-Channel data collection
Multi-Language
Natural language processing
On-Demand communications
Outbound call center
Performance management
Performance metrics
Personalization
Pre-Configured bot
Predictive analytics
Predictive dialer
Prioritization
Proactive chat
Process/Workflow automation
Progressive dialer
Quality management
Query suggestions
Queue management
Real-Time analytics
Real-Time chat
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Reporting/Analytics
Reporting & statistics
Role-Based permissions
Search/Filter
Self service portal
Sentiment analysis
Service level agreement (sla) management
Single sign on
SMS messaging
Social media integration
SSL security
Support ticket management
Survey/Poll management
Surveys & feedback
Tagging
Template management
Text analysis
Third-Party integrations
Ticket management
Transcripts/Chat history
Transfers/Routing
Trend analysis
Video support
Voice mail
Website integration
Widgets
Workflow management
Workforce management

Sagicc alternatives

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/user

Per month

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15

/user

Per month

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1

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Sagicc pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Plan Essential

50

/user

Per month

Plan Standard

60

Plan Professional

80

User opinions about Sagicc price and value

Value for money rating:

Sagicc integrations (30)

Integrations rated by users

We looked at 19 user reviews to identify which products are mentioned as Sagicc integrations and how users feel about them.

Integration rating: 4.0 (1)

WhatsApp logo
WhatsApp

Integration rating: 5.0 (1)

Control room management of panic alarms

Verified reviewer profile picture

Marizel J.

General Manager

Integration rating: 3.0 (1)

We use both platforms to track and align sales.

Setup takes some time but allows easy creation of Leads and Campaign members from form submissions.

MU

Michelle U.

VP of Operations

1/2

Sagicc support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
FAQs/Forum

Training options

In Person
Live Online
Webinars
Documentation
Videos

Sagicc FAQs

Q. Who are the typical users of Sagicc?

Sagicc has the following typical customers:
Large Enterprises, Mid-size Business, Small Business

These products have better value for money


Q. Does Sagicc support mobile devices?

Sagicc supports the following devices:
Android, iPhone


Q. What level of support does Sagicc offer?

Sagicc offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat, FAQs/Forum

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