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SMS-iT Logo

Unlock Growth, Elevate Engagement: A Semi-Sentient CRM.

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SMS-iT - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

SMS-iT overview

What is SMS-iT?

SMS-iT stands as a semi-sentient CRM solution, uniquely tailored for sales and marketing communication. This all-in-one system is meticulously crafted for perpetual expansion, offering an extensive array of tools essential for lead generation, client cultivation, sales oversight, and steadfast client retention.

With a repertoire exceeding 50 specialized tools for sales and marketing, including embedded artificial intelligence, boundless calling and messaging capabilities, a sophisticated inbox furnished with diverse messaging channels, a versatile funnel and site constructor, a strategic social media scheduler, an intuitive appointment booking system, and a myriad more features, SMS-iT CRM emerges as an unparalleled resource.

Setting itself apart, SMS-iT CRM boasts distinctive attributes such as seamless SIM card integration, advanced AI functionalities enhancing messaging and marketing endeavors, an expansive ecosystem embracing 30 SMS gateways, and cutting-edge blockchain and IoT capabilities. Engineered to expedite business expansion and curtail monthly software expenses, this platform is meticulously calibrated to meet diverse organizational needs.

The semi-sentient nature of SMS-iT is manifested in its capacity to comprehend and interpret textual inputs, proffer contextually appropriate suggestions or responses, and assimilate user interactions to refine future engagements.

SMS-iT epitomizes an all-encompassing, AI-driven CRM solution, seamlessly managing marketing initiatives, sales endeavors, messaging protocols, and calling activities across assorted channels. It's akin to amalgamating the finest attributes of Salesforce, GHL, and Flowtrack into a solitary, dynamo platform. Yet, this merely marks the outset—once our complete suite of features is unleashed, you'll behold a CRM platform that stands resolutely in a class of its own.

SMS-iT caters to a broad spectrum of industries and businesses, including:

Small to Medium Enterprises (SMEs): These companies, with their focus on cost-effective and scalable solutions for customer relationship management and communication, find SMS-iT a perfect fit for optimizing their operations.

Marketing Agencies: Specializing in marketing services and campaigns, agencies rely on SMS-iT's dependable tools to execute SMS-based marketing strategies with precision, ensuring maximum impact for their clients.

E-commerce Platforms: Online retailers and marketplaces utilize SMS-iT to enrich customer engagement, drive sales, and deliver timely order updates, enhancing the overall shopping experience.

Financial Institutions: Banks, credit unions, and financial service providers trust SMS-iT for transaction alerts, account updates, and seamless customer service communication, ensuring smooth interactions with their clientele.

Healthcare Providers: Hospitals, clinics, and healthcare organizations depend on SMS-iT for secure and efficient communication channels, enabling them to send appointment reminders, prescription notifications, and engage patients effectively.

Educational Institutions: Schools, colleges, and universities harness SMS-iT to enhance communication with students, parents, and faculty, facilitating important announcements, event notifications, and deadline reminders.

Event Management Companies: Organizations orchestrating events, conferences, and seminars leverage SMS-iT's robust communication tools, ensuring attendee engagement, timely reminders, and updates throughout the event lifecycle.

Nonprofit Organizations: Charities, NGOs, and advocacy groups leverage SMS-iT to mobilize supporters, raise awareness, and facilitate donations or volunteer efforts, leveraging the potency of SMS messaging to advance their causes.

Hospitality Industry: Hotels, restaurants, and travel agencies prioritize guest communication and satisfaction, utilizing SMS-iT for reservation confirmations, personalized offers, and enhancing the overall guest experience.

Real Estate Agencies.

Starting price

299flat rate /
per month

Alternatives

with better value for money


Pros & Cons

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Verified reviewer profile picture

Customer Support

Ease of Use

User Interface

Training and Learning Curve

Pricing

SMS-iT’s user interface

Ease of use rating:

SMS-iT pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(7)
5(18)

What do users say about SMS-iT?

Sometimes, after waiting for Customer Support, they have to turn the problem over to Tech Support, so sometimes it takes longer than 24 hours for them to resolve it.

Select to learn more


Who uses SMS-iT?

Based on 26 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Marketing and Advertising
Information Technology and Services
Non-Profit Organization Management
Financial Services
Others

Use cases

SMS Marketing
Email Marketing
Marketing Automation

SMS-iT's key features

Most critical features, based on insights from SMS-iT users:

Contact management
Shortcodes
Scheduled messaging
Message personalization
Reporting/Analytics
2-Way messaging

All SMS-iT features

Features rating:

2-Way messaging
A/B testing
Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Notifications
API
Asset tracking
Automated responses
Automated scheduling
Autoresponders
Big data analytics
Campaign analytics
Campaign management
Campaign planning
Campaign scheduling
Campaign segmentation
CAN-SPAM compliance
Click tracking
Communication management
Configuration management
Connectivity management
Contact management
Conversion tracking
CRM
Customer segmentation
Customer surveys
Customizable branding
Customizable ctas
Customizable fields
Customizable forms
Customizable templates
Customization
Data connectors
Data import/export
Data management
Data storage management
Data visualization
Device management
Drag & drop
Drip campaigns
Dynamic content
Email campaign management
Email management
Email marketing
Email templates
Email tracking
Engagement tracking
Event logs
Event triggered actions
Image library
Interaction tracking
Landing pages/web forms
Lead capture
Lead generation
Lead management
Lead qualification
List management
Live chat
Marketing automation
Marketing calendar
Mass texting
Message personalization
Mobile access
Mobile coupons
Mobile optimization
Monitoring
Multi-Campaign
Multi-Channel communication
Multi-Channel marketing
Multivariate testing
Polls/Voting
Predictive analytics
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Reminders
Reporting/Analytics
Reporting & statistics
ROI tracking
Role-Based permissions
Sales analytics
Scheduled messaging
Search marketing
Secure data storage
Segmentation
Shortcodes
SMS marketing
SMS messaging
Social marketing
Social media integration
Social promotion
Subscriber management
Tagging
Template management
Text-to-Win
Third-Party integrations
Visual analytics
Web forms
Website analytics
Website visitor tracking
Workflow management
WYSIWYG editor

SMS-iT alternatives

SMS-iT logo

Starting from

299

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Omnisend logo

Starting from

16

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

45

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

SMS-iT pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

STARTER

299

Per month

BUSINESS

699

Per month

VIP

999

Per month

ENTERPRISE

1,999

Per month

User opinions about SMS-iT price and value

Value for money rating:

To see what individual users think of SMS-iT's price and value, check out the review snippets below.

“What amazes me most is the rockstar community that is very involved in supporting each other and providing great feedback and suggestions to improve the product further.”
Verified reviewer profile picture

Ronnie S.

Marketing Director

“I also like the user interface, but having seen a preview, I am eagerly waiting for version 2.0, which looks even better!Customer support is pretty friendly and prompt.”
KD

Kristin D.

Website Builder

SMS-iT integrations (25)

Integrations rated by users

We looked at 26 user reviews to identify which products are mentioned as SMS-iT integrations and how users feel about them.

Integration rating: 5.0 (2)

The integration with Mailchimp is important because it allows you to automatically collect and manage email subscribers from your website, making it easier to run email marketing campaigns, send updates, and stay connected with customers without manu

NC

Nikole C.

permit tech

Integration rating: 5.0 (1)

We use Zapier to connect our boards and automate some of our projects.

PD

Patricia D.

Manager Business Administration

Twilio logo
Twilio

Integration rating: 5.0 (1)

Texting customers back and forth

KM

Kelly M.

Owner

SMS-iT support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

Live Online
Documentation
Videos

SMS-iT FAQs

Q. Who are the typical users of SMS-iT?

SMS-iT has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises

These products have better value for money


Q. Does SMS-iT support mobile devices?

SMS-iT supports the following devices:
Android, iPhone, iPad


Q. What level of support does SMS-iT offer?

SMS-iT offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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