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Toky

Virtual phone system for business sales and customer support

Table of Contents

Toky - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

Toky overview

What is Toky?

Toky is a Virtual Phone System for businesses of all sizes, which you can use to start your own call center and allow your customers and team to communicate efficiently. With virtual phone numbers in more than 60 countries, make your business local to customers almost anywhere, no matter where your company is based. Activate our CRM integrations to get in touch with your leads and customers with a single click, and also log every call automatically or connect Toky to other business apps, to improve sales and support processes.

With Toky, you can start with even just one agent, and you can use features like IVR, international phone calls, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription, live calls in your website and much more.

Key benefits of using Toky

Get a local or toll-free business phone number in more than 60 countries

Start a call center with no special hardware and simple configurations, with IVR, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription en more.

Use CRM integrations to improve sales and support processes.

Send and receive SMS with customers.

Add a live call widget to your website to start receiving calls from customers with a click.

Enable Fax to email service

Call recordings and voicemail transcriptions

Starting price

25per user /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Call Quality

International Calling

Account and Billing Issues

Toky’s user interface

Ease of use rating:

4.2

(106)

Toky pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(10)

3-4(36)

5(60)

What do users say about Toky?

The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening.

Select to learn more

Who uses Toky?

Based on 106 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Marketing and Advertising

Computer Software

Information Technology and Services

Financial Services

Others

Use cases

Telephony

Call Center

Call Recording

IVR

Call Center Scripting

Toky's key features

Most critical features, based on insights from Toky users:

Call recording

4.7

(3)

Computer telephony integration

3.5

(2)

Call center management

3.5

(2)

Automatic call distribution

4.0

(1)

Call routing

5.0

(1)

Auto-Dialer

4.0

(1)

All Toky features

Features rating:

4.1

(106)

VoIP connection

3.0

(1)

Call monitoring

3.0

(1)

Manual dialer

(0)

Mobile access

(0)

Monitoring

(0)

Multi-Channel communication

(0)

On-Demand recording

(0)

Outbound call center

(0)

PBX

(0)

Purchasing & receiving

(0)

Queue management

4.0

(1)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Recording

(0)

Reporting & statistics

(0)

Reporting/Analytics

3.0

(1)

SMS messaging

(0)

Text to speech

(0)

Third-Party integrations

(0)

Virtual Call Center

(0)

Voice mail

(0)

VoIP

(0)

Activity dashboard

(0)

Activity tracking

(0)

Agent interface

3.0

(1)

Alerts/Notifications

(0)

API

(0)

Archiving & retention

(0)

Automated attendant

(0)

Automated routing

(0)

Blended call center

(0)

Call logging

3.0

(1)

Call reporting

(0)

Call transcription

(0)

Call transfer

(0)

Caller id

(0)

Contact database

(0)

Contact management

(0)

CRM

(0)

Employee directory

(0)

File transfer

(0)

Inbound call center

(0)

Interaction tracking

(0)

IVR

4.0

(1)

Live chat

(0)

Toky alternatives

Toky

4.2

(106)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.1

Value for Money

4.3

Customer Support

4.4

Dialpad

4.2

(562)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Aircall

4.2

(457)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

CloudTalk

4.4

(268)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Toky pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Enterpreneur

/user

Per month

Features included:

1 Local or Toll-Free Number Included With Your Subscription
Access to Standard Integrations
Access to Whatsapp Business
Basic Cloud Phone System Features
Email Support
SMS Messaging
Unlimited Inbound Calls

Business

/user

Per month

Features included:

Access to Toky Apis for Custom Integrations
All Entrepreneur Features + Access to Salesforce Integration
Early Access to New Toky Features
Email Support
Google Data Studio Templates
Unlimited Call Recordings

Enterprise

No pricing info

Features included:

All Entrepreneur & Business Features + SIP Trunking Support
BYOC (Bring Your Own Carrier)
Dedicated Account Manager
Dialer Bot
Priority Support on All Channels
Tailored Pricing Plans Available

User opinions about Toky price and value

Value for money rating:

4.3

(106)

To see what individual users think of Toky's price and value, check out the review snippets below.

“The customer Support is really helpful and if there is a problem or if you need a new feature, Toky does the best what they can do to update the software to be perfect for your company.”

Leo R.

Account Manager

“The expereince with Toky was totally fantastic. I made a host of support calls during set up (I am not an IT geek) - they were very patient and responded clearly and successfully to every question.”

Steve M.

Town Clerk & RFO

Toky integrations (30)

Integrations rated by users

We looked at 106 user reviews to identify which products are mentioned as Toky integrations and how users feel about them.

Keap

Integration rating: 4.0 (1)

Toky customer support

What do users say about Toky customer support?

Customer support rating:

4.3

We analyzed 42 verified user reviews to identify positive and negative aspects of Toky customer support.

Widespread user sentiment highlights Toky's support team as responsive, friendly, and quick to resolve issues.

A significant portion of users appreciate the ease of contacting support, especially via live chat and prompt replies.

Multiple users mention the team's willingness to help with integrations, troubleshooting, and feature requests.

A limited number of users report slow response times, lack of accountability, and unhelpful or dismissive support experiences.

Support options

Knowledge base

Faqs/forum

24/7 (live rep)

Phone support

Email/help desk

Chat

Training options

Live online

Documentation

Videos

To see what individual users say about Toky's customer support, check out the review snippets below.

“Toky was able to solve these basic requirements and more because its integration with Salesforce is a time saver, the customer service team is really nice and helpful.”

Juan P.

Co-Founder

“I inherited the Toky software when I joined this company, and it was a big change from the product we used in my last company however whenever I've needed support and assistance, the team have always been on hand to provide quality help and get me up to speed with how to use Toky.”

Christabelle B.

Support and Community Manager