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Top Rated Call Recording Software with Call Recording in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Call recording enables reviewing and sharing calls for training, compliance, and quality assurance. It helps capture details, resolve disputes, improve communication, analyze performance, and maintain accurate records for future reference. Our reviewers in call recording software rated this feature as highly important.

6 Best Call Recording Software with Call Recording

Product
User rating
Starting price
Kixie PowerCall logo
4.7
(293)
Empty state illustration for "No pricing info"

No pricing info

Aircall logo
4.2
(458)
40
flat rate/per month
JustCall logo
4.1
(223)
29
per user/per month
CallHippo logo
4.4
(675)
1
per user/per month
Five9 logo
4.2
(481)
159
other/per month
RingEX logo
4.2
(1.2K)
30
per user/per month

See other top Call Recording products with call recording

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Call Recording software category. They also needed to have sufficient reviews about call recording, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for call recording, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Kixie PowerCall logo
Reviews Sentiment
 
 
 
1-2(14)
3-4(38)
5(241)
Key Features
Call Transcription
Recording4.8

User insights about the call recording feature

Reviewers appreciate Kixie PowerCall's call recording capabilities, highlighting its seamless integration with CRM systems like Pipedrive. They find it valuable for training, coaching, and quality assurance. Users report that recordings are automatically saved, easy to access, and of high quality, which helps in reviewing calls for missed information and improving sales scripts.

See related user reviews

“Recording calls is crucial for us - literally legally required. With Kixie, the seamless, reliable, automatic communication and integration with our CRM makes it a perfect tool for us.”
KH

Kyle H.

Outreach Coordinator

“I use this feature regularly to review my agent's calls and provide coaching and feedback to help them improve their sales and communication skills. I could not do this without this feature!”
CT

Courtney T.

Inside Sales Manager

Starting price
Empty state illustration for "No pricing info"

No pricing info

Pros and Cons based on 293 verified reviews

Efficient click-to-call functionality

Responsive and helpful team support

Concerns over high costs

See pros and cons details
Aircall logo
Reviews Sentiment
 
 
 
1-2(36)
3-4(173)
5(249)
Key Features
Call Transcription
Recording4.7

User insights about the call recording feature

Users find Aircall's call recording feature convenient and reliable, with good audio quality and easy integration with CRMs like Hubspot and Kustomer. They appreciate its use for training, quality assurance, and resolving customer disputes. Reviewers mention the ability to accelerate recordings and anticipate a future speech-to-text transcription feature.
Verified reviewer profile picture

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“Call recording is very convenient for both Customer Success and Sales teams. It is critical for coaching. It also helps when following up with customer support requests. Aircall's call recording works very well. It is possible to accelerate the recording, and I hear Aircall will soon release a speech-to-text transcription feature, which we're really looking forward to. ”
LW

Laurène W.

Head of Customer Success

“The Call Recording feature is fantastic and integrates so well with Kustomer and other CRMs. ”
Verified reviewer profile picture

Jisselle B.

Director of Customer Success

Starting price
40flat rate /
per month
Pros and Cons based on 458 verified reviews
Verified reviewer profile picture

Enhanced performance tracking

Comprehensive call recording features

High costs and hidden fees

See pros and cons details
JustCall logo
Reviews Sentiment
 
 
 
1-2(24)
3-4(90)
5(109)
Key Features
Call Transcription --
Recording --

User insights about the call recording feature

Users report that JustCall's call recording is easy to access and manage, aiding in compliance, training, and improving service quality. They appreciate being able to review calls for feedback and documentation. However, some users mention issues with accessing recordings and the need for faster support resolution.

See related user reviews

“Call recording allows me know that me and future staff are complaint. Also allows me to review calls and make changes to scripting and train staff.”
GS

Greg S.

Proprietor

“Most of the calls were registered, for better service. And it was veru easy managed by the software ”
KH

Klodian H.

Production technician

Starting price
29per user /
per month
Pros and Cons based on 223 verified reviews

Efficient call management

Responsive customer service

High costs for small businesses

See pros and cons details
CallHippo logo
Reviews Sentiment
 
 
 
1-2(48)
3-4(192)
5(435)
Key Features
Call Transcription
Recording --

User insights about the call recording feature

Users appreciate CallHippo's call recording for its ease of access and automatic saving to the cloud. They find it useful for training, quality improvement, and reviewing missed information. However, some reviewers mention the need for better integration with CRM systems and improved recording quality.

See related user reviews

“This is very useful feature as you can download the voice file just after completing the call, furthermore all the calls are being saved over the cloud so you can download the voice files as per your requirement”
HP

Harsh P.

Asst. Manager

“We can learn from the calls and review information we may have missed”
MV

Melissa V.

Department Manager

Starting price
1per user /
per month
Pros and Cons based on 675 verified reviews

Responsive customer assistance

Effective team management tools

Efficient issue resolution

Easy setup process

Complicated refund policy

Confusing and misleading pricing

Inconsistent call service

See pros and cons details
Five9 logo
Reviews Sentiment
 
 
 
1-2(26)
3-4(224)
5(231)
Key Features
Call Transcription5.0
Recording4.8

User insights about the call recording feature

Reviewers highlight Five9's call recording as essential for quality assurance and compliance. They find it easy to use, with clear playback and reliable recording. Users appreciate the ability to start, stop, and replay recordings, and note its usefulness in evaluating calls and ensuring customer service standards are met.
Verified reviewer profile picture

See related user reviews

“Call recordings and monitoring is very accessible for both Quality Analysts and Agents. Because you can clearly hear the conversations as well as understand the concern of the customer. You may even pause or do playbacks using the file from five 9.”
TR

Thea R.

Customer Service Representative

“Call recording works as expected, with option to start, stop and do multiple recordings with re-play functionality”
Verified reviewer profile picture

Andrey S.

Software Engineering Director

Starting price
159other /
per month
Pros and Cons based on 481 verified reviews
Verified reviewer profile picture

Comprehensive call center solution

Effective and flexible training

Enhanced sales performance

Manageable learning curve

Frequent login problems

Persistent connectivity problems

High costs and unclear pricing

See pros and cons details
RingEX logo
Reviews Sentiment
 
 
 
1-2(76)
3-4(494)
5(630)
Key Features
Call Transcription
Recording4.7

User insights about the call recording feature

Reviewers indicate that RingEX's call recording is reliable and clear, aiding in training, quality assurance, and retrieving missed information. They value the automatic recording and notification features, as well as the ability to review and critique sales calls. Users also note its usefulness in maintaining compliance and handling customer disputes.

See related user reviews

“Our agency is able to track monitor all calls to make sure everything is running smoothly for the sake of the business to grow. Calls are monitored to ensure that all remote workers like me, are on toes with the company's policies. Call recording also helps me record my conversation with a client for future references. THIS FEATURE KEEPS THE REMOTE TEAM ON TOES!”
DA

Debora A.

VIRTUAL ASSISTANT - STAFFER

“Adminstration would listen to calls as a teaching opportunity for Loan Officers to review and critique their sales and building rapport with the client. ”
MN

Michelle N.

Executive Assistant to Owner/CEO

Starting price
30per user /
per month
Pros and Cons based on 1,200 verified reviews

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Other Top Rated Call Recording Software with Call Recording in 2026

Freshdesk logo

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is an extensive call recording solution that allows businesses to manage inbound and outbound calls and customer interactions via phone, live chat, and social media. It helps agents create amazing contact center experiences.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Fathom logo

Free AI Meeting Assistant - Never take notes again!

Fathom is the free AI meeting assistant that records, transcribes, and summarizes your Zoom, Google Meet or Microsoft Team meetings so you can focus on the conversations instead of taking notes.

Read more about Fathom

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
Fireflies logo

Conversation analysis & notes taking solution for meetings

Fireflies.ai is a cloud-based platform that helps businesses capture video, slides, and screen shares during calls while also generating a transcript of the conversation.

Read more about Fireflies

Users also considered
Gong.io logo
Category Leaders

Revenue intelligence technology for sales teams

Gong.io is a revenue intelligence platform that enables stakeholders to centralize all revenue workflows, providing actionable insights and streamlining processes with purpose-built AI. Gong's capabilities include Gong Forecast, which enhances revenue operating rhythm with increased customer data to drive forecast accuracy and actionable insights across the organization.

Read more about Gong.io

Users also considered
Talkdesk logo

Cloud-based contact center & customer experience platform

Record inbound and outbound calls, pause/resume live call recordings and listen to past call recordings at any time to ensure compliance with quality standards.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

Increase productivity and reach more potential customers with the ChaseData Corp dialer software for call centers, sales and telemarketing solutions.

Read more about DialedIn CCaaS

Users also considered
Bitrix24 logo

All in one business management workspace

#1 FREE online CRM with call recording. Over 12 million businesses use Bitrix24 as their cloud PBX and CRM.

Read more about Bitrix24

Users also considered
Weave logo
Category Leaders

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
800.com logo
Category Leaders

Telephony tool for searching & activating toll-free numbers

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Read more about 800.com

Users also considered
Convin logo

3X your contact center performance with Convin.

Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit.

Read more about Convin

Users also considered
Clari Copilot logo

Conversation intelligence tool for growing sales teams

Wingman is a call recording software that packs a punch. It uses the power of AI to automatically record and transcribe every video and audio call on your calendar. It assists sales reps in taking better notes and summarise calls by allowing them to bookmark key moments during the live call.

Read more about Clari Copilot

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Apollo.io logo

Find ideal prospects and convert them into customers.

End-to-end outbound sales platform. Find prospects, communicate at scale, win deals. Easily, from one place.

Read more about Apollo.io

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Read more about 3CX

Users also considered
Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
VICIdial logo

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Read more about VICIdial

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

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Liine logo
Category Leaders

AI-powered call tracking, marketing analytics and ad optimiz

AI-powered call tracking, marketing analytics and ad optimization platform built for multisite healthcare, dental and vet practices

Read more about Liine

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered

Key features for Call Recording software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Transcription: Reviewers highlight the ability to focus on conversations without taking notes, search specific parts of calls, and generate accurate meeting summaries. 95% of reviewers rated this feature as important or highly important.
  • Recording: Users value the ability to review calls for training, quality assurance, and future reference, with clear, accessible recordings being essential for various business needs. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Reviewers appreciate the flexibility to route calls based on availability, department, or specific criteria, ensuring efficient handling of inbound calls. 92% of reviewers rated this feature as important or highly important.
  • Call Center Management: Users highlight the importance of tracking performance, managing teams, and generating detailed reports to ensure smooth operations and improved customer service. 91% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers emphasize the ability to listen to and guide calls live, which is crucial for training, quality assurance, and maintaining service standards. 89% of reviewers rated this feature as important or highly important.
  • On-Demand Recording: Users appreciate the flexibility to start recordings as needed, which is useful for impromptu calls, compliance, and reviewing specific conversations. 83% of reviewers rated this feature as important or highly important.