Atera Reviews

Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.

Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer

Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

Hi Tim, Thanks for leaving this great review. It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform). We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively!

The Atera agents ability to install many different remote access 3rd party software tools is so valuable. The support for MacOS and Linux is also critical. The easy of use to setup a new client and just get going is fantastic.. very low friction. very efficient.. easy to learn... and the online Docs are very good.

I wish the web interface had a much more extensive and flexible SEARCH feature.. i need the ability to search through ALL meta data to find things faster when you have lots of clients

I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

A pleasant gui and easy navigation are standout features. The strong search engine is very helpful.

Some of the helpdesk is a little confusing and we're still getting the hang of it. Until it's tuned, it can be "noisy" with alerts.

Thank you for the kind words, Grant! We put a lot of work and effort into the GUI and seamless usage of Atera, and we are glad to see that they are being noticed.

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent

Nothing to Dislike but Lack of Linux agent is killing us.

Remote Access, managing, licensing, price

multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)

Hi David, Thanks for taking the time to leave this review. Happy to hear you like Atera's pricing model, and use the Remote Access features. Regarding the cons you have listed, any technical issues should be brought up with our support team so you can run everything as smoothly as possible! Our support is always willing to help, and you can also request to talk with your Customer Success Manager.

It's an all in one IT solution to managing Computers, Tickets and much more. Very easy to use and understand.

It's buggy, when it works it works great, but in my environment, we've already migrated away from Atera as a Ticketing solution. We still use it for accessing computers remotely during the Pandemic, but unfortunately whether or not I'll actually be able to connect to these computers is a flip of the coin. Only seems to work 50% of the time.

Hey Jason, We are sorry to hear about the negative experiences you have faced while using Atera. We have looked into it, but were unable to find any support tickets from the msicorp.ca domain. It is probable that you are working as a third party with a different company. Our support team is working 24/7 and can be contacted via live chat or email, and is always happy to answer any questions you might have, and iron out any of the issues you might be facing, be it connectivity issues or configuring the PSA side of things.

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review!

The amount of features for the price is hard to compete with.

The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.

I liked the features patch management and remote control using Splashtop the best.

So far I havent found anything I really dont like. I used to use Kaseya and that seemed way overkill for what I needed it for.

Thank you for the kind review, Dan! We love that you are enjoying us so far, and hope that we will have a fruitful partnership in the future as well!

Very easy to install, immediate access to computers and can see all necessary information. The automated profiles is a game changer.

Have had issues when we took over from another IT company that was using Atera. Had to get a different uninstall script .bat file to remove their connection. (vs simple uninstall of Atera) It would be nice if that script were included in the Atera uninstaller.

Atera is an easy to use RMM tool. Due to the clarity, you can see immediately where there are problems and can therefore react quickly. This way you reach more satisfied customers.

The ticket system is not yet as we imagine it to be. It takes too long to work and view the time entries.

Great option for small MSP looking for a simple, affordable solution Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back. It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead each time I add an agent. I also appreciate their agile feature releases. It gives me the feeling that the team is not sitting still and always earning my dollar.

The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven. While API is available, it doesn't supply the same volume of information that the built-in reports offer. I submitted a feature request to simply expose the reports...

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Simple, I love the way I can have everything at a look; RMM with small customers is critical for us. The way we can check, manage remotely machines (desktop but also scripts and commands) is all we really need. Integration is good also. And, the live chat is something great. We had Solarwinds RMM for many time. Yes, the product is more comprehensive and granular, but it's really too much for us and the cost is.... well, not sustainable.

At a first glance the seen is more similar to a videogame than to a professional product, but it's functional enough. It's the worst aspect of this wonderful software, but also the only one not completely convincing. I think that a more functional seen option should have offered to customers.

I like the alerting and having the alerts trigger scripts. That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on. There's a real wide selection there and it's very useful stuff.

Granting customers remote access to their workstations is kind of "buried", I wish that had its own page for the controls and they were all close to each other.

Hi Matthew, Thanks for taking the time to leave this review of Atera! So glad to hear you like the alerting and self-healing available in threshold profiles. Additionally, its great that you are taking advantage of the shared script library. Regarding your remote access feedback, please add this to our features board - it is a great suggestion. We understand what you are saying about the price increase. If you have more concerns, please reach out to success@atera.com so we can go over everything.

Best in remote access to connect any time and this is very easy for IT admin to jump on. Always BEST CUSTOMER SUPPORT to take owner ship.

1. More integration and need more Knowledge base documents

ATERA is quick and easy to deploy and has been reliable from day 1 (about 3-4 years)

Some options are in a place where I would suggest is not logical, but once you navigate around it, it's ok

Hi Frank, So happy you find Atera a "good RMM," that is easy and reliable. And while I am happy you have found solutions to your cons, I hope that we continue to improve to make your experience even better! Thanks for being a valued member of the Atera community!

I use this everyday. I went with Atera because the price and they use Splashtop. I have been using splashtop for a year prior. The setup was easy. I can connect with my iPad which is a plus for me. They are always introducing features and since they switch to the new azure fabric, I have had no issues.

I really wish they had a task list with each client. So when onsite I can add or complete those task. I use another software right now that does that. They had lots of issues prior to the move the Azure fabric but looks like that move has help the stability of the product. The ticket and billing system does not flow for me. Maybe one day it will.

Simplicity. It's pretty easy to use and intuitive. Easy to find ways to fix issues within itself.

The helpdesk and PSA portion leave a lot to be desired.

Hi Mike, Thanks for taking the time to review our platform. So glad to hear that you find Atera to be simple and intuitive. It is great. that you can fix issues within the platform, and be more proactive instead of reactive. If you have specific feedback regarding the PSA portion, please leave your requests on our features board. Alternatively, you can reach out to success@atera.com.

Based on my experience with Atera so far, it is one of the best remote support platform in the market and meets all our needs.

That could be great if the session time of the free trial was longer and in pricing aspect Atera could have more flexible options.

So happy to hear that you feel Atera is one of the best remote support platforms in the market! It is so important for us to hear from our satisfied customers to understand how we are making a difference in your IT life. I understand your point about the free trial, however many of our competitors do not even offer trials. And our pricing is some of the lowest in the market! If you have specific inquiries about pricing, please reach out to support@atera.com. Atera aims to make your life easier, and I am happy to hear that we are doing just that for you!

It is always evolving and does what it says on the tin.

Some information would be useful without having to use the api

Hi Darren, Thanks for taking the time to review Atera. Happy to hear that our platform has saved you time and money, while evolving to include new features all the time! Regarding any information you want, please reach out to support to see how to receive it. If you want there to be more API functions, you can add these requests to our features board. Hope you keep enjoying our "amazing software!"

we love the ease of implementation. basic inventory and application service pack installation is very easy. i like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.

coming from Teamviewer and similar products, the Splashtop product is sluggish and lacks features such as simultaneous dual connections to a single endpoint, and 'soft' support for dual monitors. we would like to have more granular reporting for the AV products that are delivered thru the Atera overlay.

Thank you for the detailed review, Benaron! It is correct that the included Splashtop integration doesn't include all of the top tier features, which works as an upselling point for them. We are also making the PSA and reporting side of things a focal point as well, since there are things to improve on from end-user perspective. We already have plenty of customization on several reports, but we are aware that there's always room for improvement.