Remote Monitoring and Management - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Atera's Patch Management capabilities for keeping software and applications up-to-date, which helps reduce security risks and ensure smooth operations. They find it convenient for handling automated patching and applying hot fixes with ease. However, some users report delays in timely updates, especially for critical security patches and OEM updates like Dell or Lenovo. They value the ability to manage patches remotely and maintain system security effectively. Of the 24 Atera users who gave detailed accounts of their use of Patch Management, 96% rated this feature as important or highly important.

Users report that Atera's Remote Access/Control is highly valuable for diagnosing and addressing issues without needing to travel. They appreciate the integration with multiple third-party tools like Splashtop, AnyDesk, ScreenConnect, and TeamViewer. Reviewers find it easy to connect to remote devices quickly, although some mention occasional connectivity issues. They highlight the flexibility and efficiency it provides, especially for managing multiple devices and supporting remote work. Of the 45 Atera users who gave detailed accounts of their use of Remote Access/Control, 96% rated this feature as important or highly important.

Reviewers indicate that Atera's Real-Time Notifications are essential for staying on top of potential issues and preventing downtime. They find the setup and configuration of notification rules user-friendly, allowing them to respond quickly to critical events. Users appreciate receiving alerts through the mobile app and email, which helps them address problems proactively and maintain smooth operations. Some mention the importance of these notifications for improving customer service and reducing help desk calls. Of the 21 Atera users who gave detailed accounts of their use of Real-Time Notifications, 90% rated this feature as important or highly important.

Users report that Atera's Unattended Access is important for performing remote support tasks outside of business hours without disrupting users. They appreciate the ability to access servers and workstations without user intervention, which saves time and resources. Reviewers find the integration with Splashtop effective, allowing for secure and efficient remote management. They highlight the convenience of making changes and updates remotely, ensuring continuous system maintenance. Of the 31 Atera users who gave detailed accounts of their use of Unattended Access, 87% rated this feature as important or highly important.

Reviewers appreciate Atera's Ticket Management for its ease of use and customization options. They find it helpful for creating and managing tickets through incoming emails and manual entries. Users value the integration with other Atera capabilities, such as monitoring and asset tracking, which streamlines their workflow. Some mention the need for enhancements and better interface design, but overall, they find it effective for tracking and resolving IT issues efficiently. Of the 30 Atera users who gave detailed accounts of their use of Ticket Management, 77% rated this feature as important or highly important.