Atera Reviews

Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time.

Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization.

The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.

I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.

I can chose vendors for AV, backup, etc. and I appreciate their pricing structure

Nothing really. They have been great in all regards.

It has a lot of feature in supporting MSP such as RMM tool, remote desktop, ticketing tool, asset management, and many more!

I cannot think of anything. This is the best ITSM tool so far.

The per technician pricing format was the top reason

Nothing yet at this point stands out as a con

I like most that Atera handles everything for our company from asset management to remote support.

That every time my computer is shut down I have to go thru MFA.

The ease of use, the AI implementation for enduser support and script creation. The remote access and monitoring

No cons at this moment! Atera has been working just as expected and we continue to explore the functionality.

I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.

Available via browser, stays logged in until it times out. I can get to any system that the agent is installed on to assist end users and to check performance and status.

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP. - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage. - wish there were more useful scrips available.

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you...

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The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed

There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it!

Since day one, the interface of Atera has been intuitive. I am also impressed by the accuracy and ease of use of the features and interface of Atera.

Atera gives us accuracy and reliability whenever we use it. I have zero cons regarding it.

It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Had to purchase the Splashtop unattended access option for $200 per year

I can do most everything I need with this software and an email account.

The "free" remote access can be a challenge. AnyDesk sometime just doesn't work or acts weird. Splashtop wants to install printers all the time. Neither is terrible and between the two I can get the job done.

Hi Mark, Thanks for taking the time to review Atera. Its great that you can do everything you need all in one place! Regarding the issues you have experienced with the remote access tools, please reach out to support to make sure everything is functioning properly. We hope you continue to enjoy Atera, and know that you can expand your business with our platform.

Our MSSP at the time had encouraged us to try to buy ConnectWise from them the bill was going to be 160k, this is because we have many stable systems and our users change very little across the network so we had 3 techs and 500 computers. Atera charges by the tech and gives you unlimited devices meaning our 160k bill which we Absolutely needed to have was converted to about 8k by changing from Connect-Wise to Atera.

It forced me to learn to script because I now have the ability to deploy a script remotely on all devices, This is because Atera can reach any device connected to the internet, even when our users are not on our local network. I can still send command prompts or PowerShell commands individually but to really be able to maximize the function I had to learn to put a script into Atera with an MSI upload (since our devices are not always in the local network i am no longer forced to wait till they connect to push out a GP update) to run an install across all 600 of our devices at once. I guess you could say it was a blessing in disguise though.

Hi Sean, Thanks for taking the time to leave this review for Atera. We are happy that you like our pay-per-tech pricing model, which allows you to scale and have unlimited end-points. It is also great that you have learned to script, although this was probably some work in the beginning: a real "blessing in disguise," as you said.

The RMM agent with the Splashtop integration is critical. My support is predicated on it.

Would like more and deeper integrations with other SaaS Services such as Kaseya/Unitrends and other backup programs for monitoring. As well as other SaaS programs.

Hi Greg, Thanks for reviewing Atera! Its great to hear how our product is essential to your workflow. Regarding your integrations feedback, we are constantly our integrations and making them deeper. If you have specific feedback on partners, please add them to the Atera features board.

I like reliability and access to management console everywhere

When install the helpdesk client , even after registration, after a day its kicks out a a session and asks for user to register again

Hi Avi, Thanks for the review. Great to hear that you find Atera reliable and accessible from anywhere. If you are having issues with the helpdesk or customer portal, please reach out to support so that we can fix this for you ASAP. Hope Atera continues to be as essential for you as it is now.

The software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks.

If we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow.

Thank you for the very kind and detailed review, Brandon! You are one of treasured customers, who we can resonate with our automation mindset and smart IT, and drive us to innovate further, and we are thrilled to hear you tell us about the real life time savings that you were able to accomplish. In regards to our pricing tiers, we try to hit the sweet spot beetween offering the best bang for your buck feature-wise, while also following our financial plans, but we are always listening to feedback for potential improvements.

For us it is all about problem alerting and remote management both of which work extremely well for us. I also use (lightly) the patching tools.

I still find the patching and scripting tools to be a bit of a bother. My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires. The tool itself works well, it is the scheduler that seems to have issues.

Atera has been great and my company has been through most all of the big name PSA/RMM combos. It was easy to setup, easy to use on a daily basis, and they are continuing to add features it seems weekly. Lastly, the cost compared to the other guys is so low, I thought there had to be a catch...but there is no catch!

There are some automation options for ticketing and RMM that aren't available yet.

Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer

Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!

Best in remote access to connect any time and this is very easy for IT admin to jump on. Always BEST CUSTOMER SUPPORT to take owner ship.

1. More integration and need more Knowledge base documents

Great option for small MSP looking for a simple, affordable solution Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back. It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead each time I add an agent. I also appreciate their agile feature releases. It gives me the feeling that the team is not sitting still and always earning my dollar.

The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven. While API is available, it doesn't supply the same volume of information that the built-in reports offer. I submitted a feature request to simply expose the reports...

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Low cost of entry and low monthly cost No cost for per agent VERY easy setup VERY easy to use

Not as feature rich as some of the pricier competitors, but since moving to Microsoft Azure, they have been adding new features left and right!

Thanks so much Steven! We truly appreciate your great feedback and are happy to say that we are continuing to make daily updates to make your experience even better!

The price point for this product is excellent, if it worked properly.

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.