Blink Reviews

Blink

Employee app & portal for remote teams

4.8/5 (25 reviews)

Pros
  • Awesome user experience. It is the best software of its kind to really link teams together.Tash D.Read the full review
  • As a team Blink are brilliant. They are extremely proactive in all aspects of our relationship, from concept stage through to BAU.Nathan W.Read the full review
  • We are optimistic about this product, far less buggy than our last in house comm tool. Hopefully they can get notifications improved and I think everything will be groovy at that point.heather m.Read the full review
Cons
  • My only criticism is that when on boarding you have to them re enter the employee to add there details such as payroll information.graham c.Read the full review
  • M looking forward to the getting an update to enable messages to be sent after being offline, this would enable. Me to use offline and keep up to date with chats.Helen W.Read the full review
  • However, we would rather use Blink for messaging and sharing than go to product that was a unified platform but a poorer experience.Peter H.Read the full review
94%
recommended this to a friend or a colleague
Helen Waugh

Blink is really awesome!

Used daily for 2+ years
Reviewed 2018-03-20
Review Source: Capterra

Pros
Blink provides me with an excellent way of communicating with colleagues and getting company updates out to the wider business. I find it better than email as it has a more natural flow and much more efficient as you can create multiple relevant chats and groups for all your requirements. Notifications are great and it intergrates with all my other apps.

Cons
I'm looking forward to the getting an update to enable messages to be sent after being offline, this would enable Me to use offline and keep up to date with chats.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Katherine Blakey

Alternative Intranet

Used daily for less than 6 months
Reviewed 2019-05-20
Review Source: Capterra

We're still playing around with the features but so far after less than a month we are happy with what we are working with.

Pros
- free for up to 20 users - great alternative to a company intranet / communication portal for the micro businesses who want to share their management system documentation with field staff and don't want to fork out expensive licences with Microsoft for similar products like yammer / SharePoint. - if you are IT savvy and know how to build microapps feature will draw your attention. - Can download on android and iOS devices - Has a desktop app for windows and iOS devices

Cons
- you have to purchase the premier package at a monthly cost per user to do branding. It would be good if there was a fixed fee per month for up to 10 users for the small companies e.g. £20 plus VAT.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Nathan Ward

Epic, business changing sofware

Used daily for 1-2 years
Reviewed 2020-04-30
Review Source: Capterra

As a team Blink are brilliant. They are extremely proactive in all aspects of our relationship, from concept stage through to BAU

Pros
Since we have introduced Blink to the company we have found that our communication channels have been revolitionised. We expected that we would be able to improve the comms from the business to staff however we've been blown away at how much we've benefited from the staff being able to communicate clearly with us.

Cons
The feed rolls through very fast and so messages can get lost - however I would point out that this feedback has gone to the team at Blink and Featured posts have been created to enable specific posts to remain high profile.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Fine for communications, lacking in other features

Used daily for 6-12 months
Reviewed 2019-07-01
Review Source: Capterra

More casual internal communications and email but very primitive. Newsfeed is good but difficult to search so only really works for real-time updates. Lack of ability to share files properly limos use severely and the ‘hub’ feature is too basic as it does not allow the creation of pages to view only upload of docs. The admin and access level features are not rounded enough, it’s all or nothing!

Pros
Simple IM app and the newsfeed like appearance of the home page. Some limited integrations, calendar works well.

Cons
Lacking in support for 3rd party apps, no ability to view documents in the app only have attachments.

Response from Super Smashing


Hi,

We are sad to hear that Blink hasn't lived up to your expectations and appreciate your honest review. It definitely helps keep us in check.

To your point, we do have a search feature, which should allow you to not only search Feed posts and Chats but also content on 3rd party integrations. We also have Pages in the Admin Panel, which lets Org and Team Admins create native content for the platform - this should address your concerns about the Hub. Access to different levels of teams or user permissions can be customised in the Admin Panel - it would be great to get your thoughts on what's missing (hello@joinblink.com). We have passed on your feedback regarding limited previews of files (since last month this is available for PDF and Word files but we don't yet support all types). Glad that you find the platform helpful for internal communications and hope to hear from you soon!

Thanks again,

The Blink Team

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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graham clark

Must Have

Used daily for 2+ years
Reviewed 2020-04-30
Review Source: Capterra

Increased communication across the whole company, easy to be able to speak with management or employees without any hassle of having the incorrect contact details.

Pros
Must have work place communication on a plat form that people are familiar with making on boarding a dream

Cons
My only criticism is that when on boarding you have to them re enter the employee to add there details such as payroll information.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peter Hollis

We use Blink as our main communication tool as we are split between two office or on customer site.

Used daily for 6-12 months
Reviewed 2018-03-20
Review Source: Capterra

Pros
After several false starts with other applications, the team quickly adopted Blink. Within two weeks we had rolled out Blink as the tool of choice. We are distributed over two offices and/or on customer site - so having a central messaging tool that everyone uses is great. New joiners find it easy to learn/use. We have some company-wide channels, individual team channels, lots of ad hoc groups, and then normal direct messaging. Due to the ease of use we use it regularly to bring small/ad hoc project teams together in order to share documentation and messaging. The fact that there is a desktop app, a web app, an iOS app and Android app means Blink can be used where ever you are. We like the lightning-quick search, have linked it to both Jira and Office 365, and have plans to extend it with an in-house Bot. New features are released on a regular basis and if we have any questions then we have found the support to be very quick and helpful.

Cons
The main limitation is that we still need to use a separate application for screen sharing and voice calls. It would be nice if this feature was added. However, we would rather use Blink for messaging and sharing than go to product that was a unified platform but a poorer experience. For that reason we still currently use Skype for Business for voice and screen sharing but have chosen not to use Microsoft Teams for colloboration as we think Blink is a far better experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard Greville

Just Awesome.

Used daily for 1-2 years
Reviewed 2018-03-14
Review Source: Capterra

Helps build teams, gives me a great way to communicate and collaborate.

Pros
It's all the small stuff this does apart from being a great messaging app, naturally builds culture within teams and the business. Gives my people the ability to reach out at any time on any device to ask questions and to be helped. Our EPG is linked (via API) and it's a great way to get good automated snap shots awhile on the move... even alerts. We get the ability to message all our people at once in emergency situations (came in handy when the beast from the east arrived)

Cons
It's quite fresh but still packed with features, the development cycle is really agile. When we have an issue its usually fixed within a couple of days to a week. We hit a couple of bugs in the early days but we were supported and kept up to date on progress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Loic Marion

Incredible

Used daily for 6-12 months
Reviewed 2018-03-15
Review Source: Capterra

Pros
This is more than just a messaging app, a great one at that, It enables teams of staff to interact and collaborate with each other enabling a variety of benefits to arise. Some of these benefits include a growth in culture amongst teams and the business, the ability to contact others regardless of time, location or device and the simple yet effective layout of the App has made it more appealing and enjoyable to use. The App allows people to contact all teams during emergency situations. This proves effective during unprecedented events such as the recent 'Beast from the East'. Mostly we like the ceiling of the product. Many products in their early days are plagued with bugs and developmental issues, however, this software has had very few, this is a huge positive as this is rarely the case for new software, this puts the software in a league of its own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Riaan van der Merwe

Easy to use. Very clever bots and integrations

Used daily for 2+ years
Reviewed 2018-04-02
Review Source: Capterra

It puts everything in one place and is very easy to use.

Pros
The Feed works great. It pulls everything you need into one space. The messaging side of Blink works very well. Instant messaging, teams, spaces - very easy to use.

Cons
Offline working would be nice, but these days everyone is online for the majority of their workday, so just a minor nice to have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Graham Judge

Excellent networking app

Used daily for 2+ years
Reviewed 2020-04-30
Review Source: Capterra

Excellent, very useful

Pros
Excellent way to communicate between employees on a one to one basis and also public posts for a whole group to see

Cons
If you add an image into a reply you can't also comment on the image in the same reply.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chloe Bennai

Essential part of my every day working life.

Used daily for 2+ years
Reviewed 2018-03-15
Review Source: Capterra

Pros
The use of "teams" work really well, it means that i can get the message across in a simple and easy fashion to a select group within a targeted conversation. Ultimately this results in less email chains but successfully keeps everyone in the loop.

Cons
Connectivity on the mobile is an area for improvement but other than that, i love using this everyday.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin Costello

Excellent app to communicate with project teams

Used daily for 1-2 years
Reviewed 2018-03-15
Review Source: Capterra

Pros
Excellent app to communicate with different project teams. Can integrate with other software through Bots. We can post reports from our back office system to specific project groups on Blink using the API. First class customer service. The Blink support team are always there to help me with API integration. New features added regularly.

Cons
Rarely have any issues but the support team are always there to help me out with the API integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aoife McGrath

Makes work more productive

Used daily for 6-12 months
Reviewed 2018-03-15
Review Source: Capterra

Pros
Able to chat to people quickly and easily without disrupting them. More efficient than emails and less formal. Promotes a more friendly environment in the workplace. I like the tea round and gifs! Also like that you can share attachments and images.

Cons
Sometimes inappropriate gifs (racist, sexual content etc) I also don't like that it tracks your usage but does not make that clear from the outset and doesn't appear to have an option to switch that off. In general I am not clear on what information others can see about my messages and activity so I would like more clarity on that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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heather mojer

Blink is our second in house comm tool and things are looking up!

Used daily for less than 6 months
Reviewed 2019-06-30
Review Source: Capterra

We are optimistic about this product, far less buggy than our last in house comm tool. Hopefully they can get notifications improved and I think everything will be groovy at that point.

Pros
Blink has some neat features like email search via its platform through single sign ons. It has a hub that makes important work docs painless to find/use immediately. Chat is great and quick.

Cons
Notifications need to be improved. The team worries that messages fade into obscurity rather than being seen by appropriate parties.

Response from Super Smashing


Hi Heather,

Thanks so much for taking the time to provide feedback and we are glad you're enjoying Blink!

As I'm sure you are aware, we're working on the Notification Center which will mean that you'll have even easier access to the most important content on the platform - it would be great to hear your thoughts on that feature when it goes live! Glad to hear you're optimistic about the product as we continue to introduce new features and that once we improve notifications everything will be groovy :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rachel Robbins

A refreshing and easy way to work and communicate with my team, colleagues and business contacts!

Used daily for 1-2 years
Reviewed 2018-03-16
Review Source: Capterra

Pros
Much more modern and intuitive than the other tools I use at work. I like how it doesn't confine, I'm able to integrate it with day to day work flows and interact fluidly with those both in and outside my organisation. Professional, modern, fun and effective.

Cons
I use the app so much I greedily want more integrations so I can use it across even more workflows.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mark Carolan

BLINK AND YOU'VE MISSED IT.

Used daily for 1-2 years
Reviewed 2020-04-30
Review Source: Capterra

I've never had a problem with it, generally speaking it's enhanced my working experience.

Pros
It's not just just a Facebook type, it's so much more work related with tools that directly relate to my job.

Cons
It's viewed by everyone, including senior management and it's always there even during your time off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Lisa Gale

Brilliant

Used daily for 1-2 years
Reviewed 2020-05-01
Review Source: Capterra

Pros
Made communication with staff easier quicker and a lot better

Cons
Not being able to upload more than 1 image

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tobin James

Blink systems have enabled our team to be better connected and significantly more communicative

Used daily for 6-12 months
Reviewed 2018-03-20
Review Source: Capterra

Pros
Ease of use, personalization, cross-platform/device support, encryption and the support we've received from the Blink team

Cons
None yet. I can't believe more people aren't using it - it's a tool we've really come to rely on. We have a team spread all over the country and this keeps us all connected

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Daniel Fensom

Extremely user-friendly interface!

Used daily for 6-12 months
Reviewed 2018-03-20
Review Source: Capterra

Pros
It is easy to use and is a very effective way of communicating with the wider office team, tracking various projects.

Cons
Some staff and freelancers still try to communicate through email or WhatsApp; it would be beneficial if more organisations were on Blink

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Nadia Ali

Review - Gillmoss

Used daily for 6-12 months
Reviewed 2020-04-30
Review Source: Capterra

Okay

Pros
Easy access through using mobiles to laptops

Cons
Unable to post multiple photos in one post

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Tash Daniel

Awesome user experience. It is the best software of its kind to really link teams together.

Used daily for less than 6 months
Reviewed 2018-03-15
Review Source: Capterra

Everyone worldwide doesn't yet use Blink ! I am sure everyone who tries this software will be converted and it will completely simplify their way of working - as it has done mine.

Pros
I really like how you are able to use Blink across different devices with such an easy-to-use interface, whilst also being able to share complex files and information. It is so simple to stay in touch with my whole team and really keep on top of the latest project updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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trudy durkin

Building a digital workplace can be scary but Blink is brilliant and covers all bases.

Used daily for less than 6 months
Reviewed 2018-03-19
Review Source: Capterra

Pros
It really is a central hub for all our employees to access. It makes sharing information so easy. Internal Comms was always time-consuming but now we use the feed to share information to anywhere in the world.

Cons
There isn't really a negative since it can help your business access information and can't wait for the next step in advancement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel Durkin

Great way to communicate quickly with my team with minimal hassle

Used daily for less than 6 months
Reviewed 2018-03-15
Review Source: Capterra

quick and easy communication

Pros
The simple platform that Blink creates means I can focus on what's really important rather than being slowed down.

Cons
I think that an introductory setup guide could play when first installing the app to get people going as soon as Blink is installed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hadeer Soliman

Don't upgrade to business!

Used daily for less than 6 months
Reviewed 2019-05-21
Review Source: Capterra

Really disappointed

Pros
It's easy to use and really good as free app

Cons
No support! i bought the business and I didn't see any differences worth the money! and when I contact them no reply! even phone number always busy like it's a scam! use the free app and don't upgrade

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Sean Nolan

Rating only

Reviewed 2018-08-01
Review Source: GetApp

Rating breakdown

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