iLert Reviews

The mobile app! Once everything was setup, we relied on the mobile app for ongoing use. Since the introduction of uptime monitoring, iLert covers all our monitoring and alerting needs.

Would love to have a reminder when an on-call shift starts.

Kaan - thank you very much for taking the time to leave us a review and for being an iLert customer for such a long time. It is great to hear that iLert helps your company to increase uptime for your customers. Reminders for on-call shifts will be available later this year. Thanks again, Birol

- Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. - Separate API per environment allows more flexible grouping. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports.

- Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers.

Hi Abdullah, Thank you very much for taking the time to review iLert. I'm glad to hear that you like our deep integration with Zabbix, our on-call management features, and our in-depth reporting. Regarding editing on-call schedules: a major upgrade to editing on-call schedules is in the works and will be ready towards the end of this year. Stay tuned and thanks again. Birol

iLert covered all of our use cases out of the box and works flawlessly. There are very good guides examples for alert-sources available so that onboarding of new tools or infrastructure is just a breeze.

There's nothing about this software we don't like. It basically has all the functionalities we need.

We could get rid of our own SMS alerting implementation which required more maintenance.

It wakes me at night in case of "emergencies", but working as intended ;-).

Hi Kenneth, thank you for taking the time to leave a review. We're glad to hear that you were able to cut costs by replacing your in-house alerting solution with iLert. Birol

You set it up once and it just works. We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves. It took a few minutes to get all users on board and since then, we did not even need to touch the browser if anything on our side goes wrong, we simply use the iLert mobile app for the whole incident lifecycle.

We would still love to see a few more features in the future like postmortems or a whatsapp integration.

Hi Heike, thank you very much for taking the time to review us and we are happy to hear that you were up and running quickly with iLert. Thanks also for your suggested features. A postmortem feature is something we are currently discussing and might include in our roadmap. I will make sure to reach out to you personally, once things become concrete. Birol

We are very dependend on this product as we providing 24/7 support to our customers. iLert in the past 9 years never faild or had an outage. Result: you install it once, configure it to your needs and you never have to bother about it!

Nothing to add here, I love such a product!

Hi Stefan, thank you so much for taking the time to leave a review. We really appreciate it and we're flattered to have you and your company among our first customers. I'm glad to hear that iLert is helping you to drive results and provide 24/7 support to your customers around the globe. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol

iLert is perfectly compatible with our monitoring software by just generating an API. Setting up the on call schedules is very easy and can be done in advance. The product has proven to be very stable and flexible.

There's nothing about this software we don't like. It basically has all the functionalities we need.

Hi Micheal, thanks for taking the time to review iLert. We really appreciate it and we're glad that you were up and running with iLert in no time. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol

Flexible, reliable, well documented. The Team behind knows what they are doing. They build a working Integration for our incident Ticket system in days

Found no real cons, Picking the right supporter on a smal Screen is a little tedious

Sascha, Thank you for taking the time to leave a review. Glad to hear that you like our speed in responding to new integration requests. Birol

We wanted an easily configurable alerting system that can interface with our various systems to send us critical alerts via a telephone call and/or sms . ilert filled in this gap perfectly as it had all the desired options especially setting up a schedule for our on call roster .

I really cant pin point something we didnt like as it has all the desired features we were looking for.

Hey Stephen, Thank you very much for taking the time for leaving a review. Glad to hear that you like the simplicity of iLert and that you were up & running quickly. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol

I like that, once your on-call schedule is set up, it takes no effort at all to organize everything

The timeline.js implementation for managing on call duty needs work I don't like that you have to manually save your changes by clicking the save button, very 2010 I don't like that you have to click save twice when there are gabs in the schedule

Hey Bryan, Thank you for taking the time to review iLert. A major upgrade to editing on-call schedules is in the works and will be ready towards the end of this year. Stay tuned. Birol

An excellent support experience. It was fast and personal. The product is simple: does what it is ment to do, namely notify us when we need to be notified.

Setting up the schedule and making changes to the schedule is not intuitive.

Hi Joanna, thank you so much for taking the time to review iLert. And a big thank you from the team here at iLert for acknowledging our support experience and simplicity in our software. These are two things the we hold very high. Regarding your feedback on setting up schedules: that's an area we are currently working on actively and will be releasing several updates in the upcoming weeks. Stay tuned. Birol