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Kaseya VSA Logo

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IT Systems Management Software for Internal IT and MSPs

(16)

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Kaseya VSA Pricing

Pricing overview

Value for money rating

3.8

/5

199

Price starts from

4

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

What users say

One you pay them, say goodbye to that money, and they will never fix it.
While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities.

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Reviewers who mentioned pricing said:

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Daniel D.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Effective systems management on a budget

Reviewed 7 years ago

Remote access, patch management, software/hardware auditing, asset management, VSA does everything we need it to!

Pros

Kaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. In addition, it includes options for additional endpoint protection management.

Cons

I was not able to get the VSA front-end working on our shared IIS server, I ended up creating a separate VM for VSA which is pretty trivial but it's one more host to manage. I probably should have just contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, the most expedient solution was just to create a new VM just for VSA.

AR
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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The Kaseya lego kit

Reviewed 4 years ago

We manage almost 8000 of our customers machines. On almost all servers we run monitoring to alert us to issues, like disk space problems, services not running or certain eventlogs popping up. Here the lego building part of Kaseya is obvious. You get the rough shape to help you set up, but you determine what machine needs what monitoring. You polish the whole in the right shape. We have good security...

Pros

- You can build a whole lot of automation with their building blocks; - The depth of information should cover your needs; - New leadership has taken some time to reform the company, but is now running full speed ahead; - The potential of venture capital is a big benefit to what they can do, if you make them see the need.

Cons

- Old building blocks have lived on too long (this year is supposed to be the big clean-up); - The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing; - Support can be great, but usually takes a few days to get up to speed on technical challenges; - Integrations of Antivirus are limited and the Kaspersky Anti Virus option will cost you a lot of time;

MW
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Mark W.

Construction, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kaseya Review

Reviewed 5 years ago

Their tech support was very helpful in helping me to get it up and running initially. Overall I would recommend it to a MSP or IT director with a lot of computers and/or branch offices.

Pros

Kaseya VSA is very powerful and makes managing large groups of computers much easier. There are a number of different tools that allow remote control, remote task management, event monitoring, alarms, inventory and auditing, software inventory, push programs and patches and more. It's been around for quite a few years and is a leader in the MSP arena. I have the on-premises version and run it off of a local web server.

Cons

It's a little tricky getting it setup initially. I think the Cloud version would be much easier to implement but I opted for the on-prem version because it had a few more extra features and was less expensive.

DG
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Dan G.

1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Kaseya touts a powerful system, but their Mac support is poor and their alerting is confusing compared with others.

Reviewed 6 years ago

I feel that this software is better for people who are extremely tech savvy and can tell right off which alerts can be ignored, and which ones are legitimate. We received thousands of alerts per month, with only maybe 10% of them being actionable items. This service ended up being quite a time-consuming. Also, with its per-agent pricing, the costs got a bit out of control.

Pros

It is easy to deploy Kaseya. I like the integration with the Amazon cloud backup and the antivirus. The dashboard looks nice, and you can run custom scripts to help maintain your systems.

Cons

Many extraneous alerts come through, and it's difficult to manage which monitors you want. Also, it advertises Mac support, but the agent crashes on Mac quite a bit and there aren't half as many management features on Mac as their are on PC. Every time Apple OS updates, there's a problem with the Kaseya agent. We switched off of this software. It is very expensive for what it does, and there are good alternatives.

JL
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Jeff L.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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As a user since 2008, Kaseya has been a very decent RMM

Reviewed 6 years ago
Pros

Fast, powerful remote control and scripting. Easy to use and understand scripting language. Through monitoring.

Cons

the VSA has had some rough spots in the past, but their renewed dedication to the product gives us hope they will keep up with their competition. There are still some bugs and occasional inconveniences/annoyances, but support is dedicated and fast to respond. I guess they're all doing this now, but some of the features that are nice to have are only available at an additional cost. Reliance on legacy technologies like Flash.

jl
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jacob l.

Computer & Network Security, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible support, worse customer service

Reviewed 8 years ago

We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not...

Pros

their initial sales pitch was good and convinced us to buy it.

Cons

terrible customer service, NO Support, slow, lousy features for the price

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Meir G.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A full-featured product that could use better support and documentation

Reviewed 6 years ago

Remote Monitoring and Management of user PCs.

Pros

This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Cons

Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set. The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response...

AR
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Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Solid RMM

Reviewed 5 years ago
Pros

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Cons

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

RM
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Ryan M.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Powerful software, difficult company

Reviewed 6 years ago

If I were to make the decision today, I'd choose a competing RMM. However after investing hundreds of hours into custom scripts and researching and designing monitoring.. switching RMMs is not an easy task. Consider that accordingly when making your decision. Also know that no solution is turn-key out of the box and that to make the most of your RMM, you will need to invest tech time in such R&D and customization.

Pros

Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

Cons

Dealing with Kaseya as a company has been the stuff of nightmares since I first used it in 2008. Despite massive growth, management overhauls, and continued change.. the company has and still seems to feel as though their clients are an afterthought. I got my hopes up a few times with promises of change and was let down. Pricing has always made me feel a bit "nickel and dimed". Acquisitions and integrations have been a bit buggy (KNM... you had so much potential!!) and have been their focus instead of improving the core product.

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Frank V.

51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Rolls Royce of RMM tools for MSPs. Not perfect, but better than its competitors.

Reviewed 6 years ago

Significant reduction in operational costs and increase in our ability to deliver value.

Pros

The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right.

Cons

It can be finicky. We have several thousand agents on it and the database needs frequent pampering. Their support engages and helps willingly and quickly, but I feel this should be handled by the application or some support automation.

RB
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Rajendra B.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent tool to automate regular system admin activities

Reviewed 6 years ago

The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Pros

Patch Management, Remote Monitoring and Scripting LiveConnect, plug-ins, Automation Exchange. Automation Ease of use Fully Featured Great integration The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Cons

terrible customer service, NO Support, slow, lousy features for the price Constantly have to uninstall live connect and reinstall. Seems the only way to maintain good connections.

TT
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Tyler T.

Architecture & Planning, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kaseya is designed for IT Personnel. It is hard to use, but worth it. It can do almost anything.

Reviewed 6 years ago

If you want a RMM tool to be your right hand, then Kaseya is it. It has vastly limited my truck rolls, made repairs, repeatable, and their support staff have your back when you 'must' have a script do XYZ. They are good people.

Pros

New UI Remote Access -KVM --Quic and low latency -'shadow' scripting -remote monitoring application deployment custom scripting Malware Protection AV Protection Reporting (on just about everything) -devices, and configurations -applications -usage patterns -resource patterns sellar five star support saff

Cons

knowledge base is very out of date, but support makes up for it requires a significant time investment for learning platform updates are not always successful

CK
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Clay K.

Education Management, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Kaseya VSA review

Reviewed 2 years ago

Overall Kaseya is a good product. I think there are better applications out there for the price, but for an RMM it does its job.

Pros

Probably the most convenient aspect of Kaseya is the number of features they provide. They make it very to customize the platform how we want to which makes it very easy to perform our job.

Cons

The interface for Kaseya is very outdated. Not that it makes managing our tickets anymore difficult, it just could be much cleaner which would provide a better experience.

AT
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Andrew T.

Computer Software, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Very unsatisfied

Reviewed 6 years ago

For an established RMM tool, one would expect better performance and reliability. The constant connection problems will cost countless hours every month in productivity.

Pros

The ability to categorize a site into subsites, creating tasks from scripts is very easy (although creating your own is not for the majority of users), easy to install.

Cons

Constant disconnects, too many steps to accomplish tasks that other RMM tools do much better, Live Connect is not seamless and requires logging into almost every time, registry editor does not show actual data and only keys, navigation in the menu does not always pull results, saved credentials suddenly no longer work, no ability to drag and drop from local to remote and vice-versa....there are honestly too many negative aspects to the program compared to other tools out there.

DJ
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Don J.

Nonprofit Organization Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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This application allows us to interact and manage all our networked computers

Reviewed 7 years ago

Allows us to manage our networked computers easily. The cost per machine is very reasonable and the application is very flexible.

Pros

The remote access is excellent. The display of remotely accessed computers comes up in a floating window that is easily viewed.

Cons

Sometimes when you change views, it does not change immediately. You have to select another view for your filtered view to be displayed.

AR
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Verified reviewer

Automotive, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best IT Management Software We've Tried So Far

Reviewed 5 years ago

We have been using Kaseya to manage our fleet of computers (500+) for about 10 years. We have tested other platforms, but keep sticking to Kaseya. The price is great compared to others. The back end and configuration could be easier and more intuitive.

Pros

Tons of features. Price is where it needs to be. Has great capability.

Cons

Not intuitive. Support takes a long time to get back on issues. Bland looks.

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Chase S.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Needs Work

Reviewed 4 years ago

Horrible product at the end of the day. Great for when you need monitor tools, however, it's a huge tax on IT in learning everything.

Pros

Kaseya VSA is a good product. It offers a lot of choices and many different configurations and plugins that you can import from many different 3rd party vendors.

Cons

It's a mess GUI wise. Everything feels clunky and menus are not categorized right. Not only that, the remote tool is HORRID. It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and your words being typed wrong.

BL
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Brad L.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Kaseya Review

Reviewed 5 years ago
Pros

Agent procedures Secure Remote Control Service Desk

Cons

-Not much changes from year to year -Features are new adds and cost additional. - A lot of what I was sold on 12 years ago is only finally coming to the market today in form of a bold on add on at an extra fee

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Dimitri M.

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kaseya is the "Cadillac"

Reviewed 6 years ago

We now have the ability to provide true value to our business customers. Monitoring and maintenance is the foundation of having a secure network and productive end users.

Pros

Kaseya is the most robust of all solutions.

Cons

All software of this nature has a big learning curve.

TO
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Takumi O.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We always use this software for IT remote support.

Reviewed 7 years ago
Pros

This software is easy to install on user client pc, and easy to update and manage it. Cost is good.

Cons

Admin needs many management software updates, and it always needs a reboot. If admin uses the old version, it didn't work.

AR
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Verified reviewer

Computer & Network Security, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Nice product, but, could be better.

Reviewed 5 years ago

Overall good, but, not great.

Pros

Fairly easy to use and setup. Also, SaaS offering, so, not on-prem hardware needed.

Cons

Price is a little higher than competitors, especially considering you need to do a 3-year contract to get the best pricing. Parts of VSA have been "broken" with upgrades and time to fix essential issues have been longer than expected.

IR
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Ivy R.

Computer & Network Security, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Purchaser review

Reviewed 5 years ago

good

Pros

I don't hear the complain from employees or customer.

Cons

It is kind of expensive, sometimes we wonder if we get as much as we spend

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Neil T.

Individual & Family Services, 201-500 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Over all good software that lets us easily do some tasks.

Reviewed 6 years ago

Consolidated control panel for all machines on our multi-homed network, remove control of end points, software pushes, cheap licenses for Kapersky and Malwarebytes. The ability to quickly find who has what hardware.

Pros

I love that I can quickly and easily identify machines and push antivirus and anti-malware to them with a few clicks. I love the remote control capabilities.

Cons

When the install fails their doesn't appear to be an easy way to fix it. Changing computer names does not update he name in the client, and thus in the control panel. You have to uninstall and reinstall the client to correct it.

JI
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Jake I.

Hospitality, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Product - High Cost

Reviewed 5 years ago
Pros

Kaseya is a great IT tool overall. It combines computer management, software pushing, and ticketing in one big package.

Cons

It's not very intuitive and can be limited out of the box without development. It's a bit expensive as every computer using Kaseya needs it's own license.

GW
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Gary W.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kaseya VSA review

Reviewed 5 years ago

Overall, it is very powerful and scalable platform. It is just very expensive.

Pros

It is very easy for technicians to use and provides a nice single pane of glass to see everything through. Kaseya has lots of options for you to add on to sell to your customers as well.

Cons

Updates to the VSA system are problematic and sometimes require lots of effort to resolve. Kaseya support is helpful but it can take a long time to fix issues. It is also very expensive and requires a good deal of hardware.