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IT Service Software for Large Enterprises (2026)

Last updated: March 2026

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134 software options

Freshservice logo
Category Leaders

A complete IT service management (ITSM) tool for business

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Freshservice is available for Large Enterprises and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support.

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InvGate Service Management logo
Category Leaders

Web-based IT service desk software

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InvGate Service Management is available for Large Enterprises and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat.

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NinjaOne logo
Category Leaders

Unified endpoint management & IT automation platform

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NinjaOne is available for Large Enterprises and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

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Atera logo
Category Leaders

Cloud and mobile-based IT management platform with AI

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Atera is available for Large Enterprises and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat.

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SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

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SysAid is available for Large Enterprises and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

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BOSSDesk logo
Category Leaders

BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk is available for Large Enterprises and offers the following support options: Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk.

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Zendesk Suite logo

AI powered customer service across all channels

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Zendesk Suite is available for Large Enterprises and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

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TeamViewer ONE logo

Remote support, remote access & device management software

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TeamViewer ONE is available for Large Enterprises and offers the following support options: FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat.

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Wrike logo

AI powered workflow management platform

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Wrike is available for Large Enterprises and offers the following support options: Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support, FAQs/Forum.

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EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

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EngageBay CRM is available for Large Enterprises and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), Chat.

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JIRA Service Management logo
Category Leaders

IT service platform for unified support

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JIRA Service Management is available for Large Enterprises and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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SolarWinds Service Desk logo
Category Leaders

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is available for Large Enterprises and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat.

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Milvus logo

IT management system and help desk solution

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Milvus is available for Large Enterprises and offers the following support options: Phone Support, Email/Help Desk, Chat.

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mHelpDesk logo

Cloud-based field service management software

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mHelpDesk is available for Large Enterprises and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support.

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Spiceworks Cloud Help Desk logo
Category Leaders

Server and website monitoring software

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Spiceworks Cloud Help Desk is available for Large Enterprises and offers the following support options: Knowledge Base, Chat, FAQs/Forum.

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Pulseway logo
Category Leaders

Remote monitoring and management platform for IT

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Pulseway is available for Large Enterprises and offers the following support options: Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep).

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Pipefy logo

Cloud-based and AI-powered process orchestration platform

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Pipefy is available for Large Enterprises and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

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Users also considered
LogMeIn Central logo

Endpoint management for desktops, servers & mobile laptops

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LogMeIn Central is available for Large Enterprises and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

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JumpCloud Directory Platform logo

A cloud directory platform for secure access to resources

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JumpCloud Directory Platform is available for Large Enterprises and offers the following support options: Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat.

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MSP360 Backup logo

Data Protection for MSPs And IT Teams

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MSP360 Backup is available for Large Enterprises and offers the following support options: 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat.

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Splunk Enterprise logo

Machine data management and analytics

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Splunk Enterprise is available for Large Enterprises and offers the following support options: Chat, Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support.

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WebTitan logo

DNS-based web filter, malware/phishing protection & security

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WebTitan is available for Large Enterprises and offers the following support options: FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat.

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Dameware logo

Remote-access system support tool for IT professionals

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Dameware is available for Large Enterprises and offers the following support options: Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

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Issuetrak logo
Category Leaders

Issue tracking and workflow automation platform

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Issuetrak is available for Large Enterprises and offers the following support options: 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support.

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Domotz logo

Network Monitoring and Management Made Simple

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Domotz is available for Large Enterprises and offers the following support options: 24/7 (Live rep), FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat.

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