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Reputation
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation management solution for multi-location businesses
Table of Contents
Reputation - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Reputation overview
What is Reputation?
Reputation is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. The platform comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.
Reputation offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The solution offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.
Reputation’s analytics module allows users to gain insights into business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.
Key benefits of using Reputation
Starting price
Alternatives
with better value for money
Pros & Cons
Review Management
Customer Support
Ease of Use
Post Scheduling
Reporting
Reputation’s user interface
Reputation pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about Reputation?
The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.
Select to learn more
Who uses Reputation?
Based on 184 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Reputation's key features
Most critical features, based on insights from Reputation users:
All Reputation features
Features rating:
Reputation alternatives
Reputation
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Birdeye
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rater8
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Reputation integrations (23)
Integrations rated by users
We looked at 184 user reviews to identify which products are mentioned as Reputation integrations and how users feel about them.
Integration rating: 2.0 (1)
“We wanted to integrate with our Salesforce system but cost and time are a hurdle.”
Amanda B.
marketing
Integration rating: 5.0 (1)
“We can respond to Facebook reviews and request Facebook reviews through Reputation.”
Patrick O.
Director of Customer Relations
Reputation customer support
What do users say about Reputation customer support?
Customer support rating:
We analyzed 31 verified user reviews to identify positive and negative aspects of Reputation customer support.
Widespread user sentiment highlights the support team's responsiveness and willingness to help with issues both big and small.
A significant portion of users appreciate the professionalism, proactive communication, and easy accessibility of the support staff.
A minority of users report inconsistent follow-up, lack of communication between teams, and occasional difficulty getting knowledgeable support.
Support options
Training options
To see what individual users say about Reputation's customer support, check out the review snippets below.
“Personal Service, I work with support team and they make sure all our platforms are connected and working.”
Tim D.
Manager
“Customer support has always responded quickly and been able to maximize our use of the product.”
Kristin J.
Park Manager
“Lack of follow up, too many people in the mix (support) so that items are not actually completed or they say they are complete but they are not. ”
Marilyn T.
Marketing
Reputation FAQs
Reputation has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Reputation support?
Reputation supports the following languages:
English, French, German
Q. Does Reputation support mobile devices?
Reputation supports the following devices:
Android, iPhone
Q. Does Reputation offer an API?
Yes, Reputation has an API available for use.
Q. What level of support does Reputation offer?
Reputation offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum
