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Yext
5
65
4
29
3
7
2
8
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based digital presence platform
Table of Contents
Yext - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Yext overview
What is Yext?
Yext (NYSE: YEXT) is a digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automates workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator.
Starting price
per year
Alternatives
with better value for money
Pros & Cons
Client Support
Listing Management
Small Business Support
Customer Support
Ease of Use
Investment Value
Yext’s user interface
Yext pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
4.2
Ease of use
4.3
Customer support
4.0
Reviews sentiment
What do users say about Yext?
I've been using Yext for my clients since 2015.
Select to learn more
Who uses Yext?
Based on 114 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Yext's key features
Most critical features, based on insights from Yext users:
All Yext features
Features rating:
Yext alternatives
Yext
Starting from
199
Per year
Zoho Social
Starting from
15
Per month
Asana
Starting from
10.99
/user
Per month
Hootsuite
Starting from
199
/user
Per month
Yext pricing
Pricing plans
Pricing details:
User opinions about Yext price and value
Value for money rating:
To see what individual users think of Yext's price and value, check out the review snippets below.
Bill T.
Owner and Chief SEO Consultant
Bill T.
Owner and Chief SEO Consultant
Yext integrations (31)
Top integrations
Yext customer support
What do users say about Yext customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Yext customer support.
A fair number of users say Yext's customer support is responsive, helpful, and quick to resolve issues.
Multiple users appreciate that account managers and support staff are knowledgeable and proactive in assisting with onboarding and ongoing needs.
A number of users report that support can lack product knowledge and sometimes provides unhelpful or confusing responses.
A small group of reviewers mention difficulty contacting support, slow communication, or poor service after initial implementation.
Support options
Training options
To see what individual users say about Yext's customer support, check out the review snippets below.
“The support representative said, to "perform some functions" we had to go up to the URL and remove some text.”
David P.
Professor
“The user interface is very user friendly, the customer support is amazing and the results speak for themselves.”
Christina L.
Marketing Manager
“Unfortunately, YEXT's support is almost nonexistent.”
Don A.
Internet Technology
“What a poor way to treat a customer.”
Rich H.
President
