Kindful Features

Kindful

Fundraising & donor management platform for nonprofits.

4.49/5 (272 reviews)

Competitor Feature Comparison

ACH Payment Processing
API
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Query
Ad hoc Reporting
Administrative Reporting
Alerts/Notifications
Alumni Management
Attendance Tracking
Auction Management
CRM
Calendar Management
Campaign Analytics
Campaign Management
Campaign Segmentation
Charting
Collaboration Tools
Committee Management
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Dashboard Creation
Data Import/Export
Database Support
Donation Tracking
Donor Discovery
Donor Management
Drip Campaigns
Electronic Payments
Email Marketing
Email Tracking
Event Management
Filtering
For Nonprofits
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Historical Trend Analysis
Interaction Tracking
Mail Merge
Mailing List Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Offline Access
Online Forms
Online Giving
Payment Processing
Personalization
Pledge Management
Point of Sale (POS)
QuickBooks Integration
Real Time Analytics
Real Time Notifications
Real-time Updates
Receipt Management
Recurring Giving
Recurring Tasks
Registration Management
Reporting/Analytics
Search/Filter
Secure Data Storage
Social Media Integration
Social Media Management
Summary Reports
Task Scheduling
Visual Analytics
Volunteer Management
Web Forms
Website Integration
eCommerce Management
Visit WebsiteCompare App
ACH Payment Processing
API
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Query
Ad hoc Reporting
Administrative Reporting
Alerts/Notifications
Alumni Management
Attendance Tracking
Auction Management
CRM
Calendar Management
Campaign Analytics
Campaign Management
Campaign Segmentation
Charting
Collaboration Tools
Committee Management
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Dashboard Creation
Data Import/Export
Database Support
Donation Tracking
Donor Discovery
Donor Management
Drip Campaigns
Electronic Payments
Email Marketing
Email Tracking
Event Management
Filtering
For Nonprofits
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Historical Trend Analysis
Interaction Tracking
Mail Merge
Mailing List Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Offline Access
Online Forms
Online Giving
Payment Processing
Personalization
Pledge Management
Point of Sale (POS)
QuickBooks Integration
Real Time Analytics
Real Time Notifications
Real-time Updates
Receipt Management
Recurring Giving
Recurring Tasks
Registration Management
Reporting/Analytics
Search/Filter
Secure Data Storage
Social Media Integration
Social Media Management
Summary Reports
Task Scheduling
Visual Analytics
Volunteer Management
Web Forms
Website Integration
eCommerce Management
Visit WebsiteCompare App
ACH Payment Processing
API
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Query
Ad hoc Reporting
Administrative Reporting
Alerts/Notifications
Alumni Management
Attendance Tracking
Auction Management
CRM
Calendar Management
Campaign Analytics
Campaign Management
Campaign Segmentation
Charting
Collaboration Tools
Committee Management
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Dashboard Creation
Data Import/Export
Database Support
Donation Tracking
Donor Discovery
Donor Management
Drip Campaigns
Electronic Payments
Email Marketing
Email Tracking
Event Management
Filtering
For Nonprofits
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Historical Trend Analysis
Interaction Tracking
Mail Merge
Mailing List Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Offline Access
Online Forms
Online Giving
Payment Processing
Personalization
Pledge Management
Point of Sale (POS)
QuickBooks Integration
Real Time Analytics
Real Time Notifications
Real-time Updates
Receipt Management
Recurring Giving
Recurring Tasks
Registration Management
Reporting/Analytics
Search/Filter
Secure Data Storage
Social Media Integration
Social Media Management
Summary Reports
Task Scheduling
Visual Analytics
Volunteer Management
Web Forms
Website Integration
eCommerce Management
Visit WebsiteCompare App

Kindful Feature Reviews

25 reviewers had the following to say about Kindful's features:

Karen P.

Kindful is very user-friendly for a small, non-profit, non-technical staff.

2017-08-29

Donor management and integration with other online tools is key for non-profit success.

Pros

The software is designed to serve the needs of non-profits.

Cons

There is a gap in the donor management process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Kindful


Hi, Karen!

Thanks for writing a positive review! It thrills us that you've been able to take advantage of user-friendliness, and, in cases where you've needed help, have found it in our support team. We know not everything is perfectly intuitive, so it makes us happy to hear that when you've needed help, you've gotten it.

Your feedback about the donor cycle management is great. We preach the donor cycle to our customers all the time, as we firmly believe in using this method to fundraise. Making that process easier in our software is always coveted feedback. We also appreciate your critique on our videos. We're trying to ramp those up more in the future, and this feedback about what they're actually accomplishing will set us up really well in our future video efforts.

Thanks again for submitting this review and for being such a great person. Keep rockin' it!

Talk to you soon,
¿ Jared

Read more
Jim B.

close but not close enough

2019-12-19

We will work to fix the issues but will be acquiring membership management software and will look to see if includes donor management to replace Kindful.

Pros

easy to use and set up. Campaigns are a little clumsy but once you get the hang of them it is simple.

Cons

Unable to change data donors entered.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Shirley W.

Kindful is Great!

2019-12-18

Kindful has provided an easy but comprehensive donor management system.

Pros

Kindful is easy to use with many valuable functions.

Cons

It takes awhile to get comfortable with all the functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 1-10 employees)

Review for Kindful

2019-02-05

When I've had questions, I've been able to easily access the support team.

Pros

I really like the dashboard feature to quickly see year-to-date fundraising and recent transitions.

Cons

There are limited options when creating reports, plus you can't pull reports for all data collected on donors. I also feel like the data collected is limited.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hannah M.

Sanity-Saving Software

2019-02-06

I love the integration with so many other programs.

Pros

As a small nonprofit, Kindful allows me to operate with the least work hours on my part while being able to make a splash with beautiful donation pages, professional database management and easy reporting.

Cons

No integration with Quickbooks Mac, but I've moved to Quickbooks Online now and it works great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carolyn C.

Non-profit review

2021-02-09

Management of our small but growing database and online donor platform with Stripe significant incentive to invest in Kindful.

Pros

Easy to learn various components.

Cons

Fundraising tools & social media platform not as robust as other platforms. Encountered challenges with sync of QuickBooks that were never fully resolved and accountant added manual step to correct internal issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohammed S.

a very personal touch to fundraising and donor management

2021-07-01

Kindful has helped us manage our fundraising campaigns significantly better.

Pros

Kindful's payment processing tool works exceptionally well and provides all the security assurances that often have donors concerned about making payments online.

Cons

Direct integration with major platforms and associated services is quite limited and can mostly only be achieved with third party facilitation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott M.

Empowering a small non-profit improve fundraising and donor management.

2018-05-23

Pros

Kindful pages are clean and the Dashboard as been recently improved to really help monitor donor management such as donors that have upgraded giving, retention rates, activity on recurring donations, etc.

Cons

Some reporting features could be improved to make sure you can download actual donated funds that do not include refunds or canceled payments. While you can get customer support via email, I wish my monthly fee included at least some webchat or phone based customer support without an additional fee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nancy W.

Kindful

2019-02-05

Kindful and the API integrations has allowed our organization to improve its ability to report on metrics to our board, communicate with our donors, seamlessly integrate with our crowdfunding donors and participants, annual gala attendees and silent auction purchasers with all the information in one database.

Pros

Customer support is AWESOME and timely responses and follow-up. API integrations with other programs for silent auction, crowdfunding fundraising report card, mailing program, and our two credit card payment processors helps us to be more efficient and effective.

Cons

Currently, there is no system for tracking of drip marketing for prospects and stages of development. The assigning of tasks functionality could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kiana B.

Excellent product for the price! Fits our needs perfectly!

2018-08-27

The quality of donor management system we receive for the price is far above what we were receiving before.

Pros

I also love that they integrate with so many different services.

Cons

The reports are not as intuitive as I would like but nothing that you can't overcome with a little practice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mitch L.

VRM

2019-02-05

looking into donor targeting reports.

Pros

how inclusive it is good history data captures marketing events mailings and personal contacts effectively

Cons

Not much area for personal information hard to generate reports

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael L.

Gets your organization donor management up to speed quickly!

2019-12-19

Tracking details like pledge payments and the like was crucial.

Pros

It is intuitive, and the customer support is first rate!

Cons

The report module isn't completely robust, but it may be that we haven't had a lot of experience with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Senyo A.

Through kindful, we have raised funds to cover treatment & reintegration costs of over 100 patient

2021-07-07

We were struggling to provide essential and proper care to poorer clients who could not cover the costs of their treatment, often resulting in premature discharge of clients needing additional care. Once we established our foundation to help raise funds for such cases, Kindful has been really great in helping us source donations, particularly from international benefactors. We are now able to reach a lot more of clients needing financial support than ever before.

Pros

This is a very transparent process that allows us to be confident in the financial reporting of each campaign to our partners and donors without any impact on the trust they have in us.

Cons

They could be broadened further to cover all other related elements of nonprofit management and financing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Meher M.

One stop shop, comprehensive, conveinent

2019-02-06

It allows us to derive good reports, get a comprehensive understanding of our donors, type of donors, and useful wealth analysis.

Pros

Being able to manage donors, do wealth evaluations, store contact information, and connect this information to all of our third party accounts like newsletters, quickbooks, and payment softwares.

Cons

This would be a very useful feature to add donor notes, meeting minutes, and other information that we can house institutional memory within.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Leigh P.

Kindful centralized and streamlined our donor management efforts

2019-02-05

Kindful has helped us to house all donor management efforts and interactions in one centralized location that can be accessed by various team members.

Pros

Anything you could possibly want out of a donor management system, Kindful does or is in the process of doing.

Cons

We have had Kindful for less than a year, and I've already seen several changes I suggested implemented or in the works. They are so responsive to customer needs that there is little be disliked!

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan F.

The staff at Kindful are extremely responsive, making the transition to the new software easier.

2017-11-06

Getting a handle on our donor data!

Pros

The simplicity in the contact records is great.

Cons

This is particularly the case for pledge tracking and benefits tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Kindful


Hi Susan,

Thanks for the review! I'm glad to hear you're getting some great use out of contact recording and reporting. We also LOVE hearing the compliments to our staff ¿ we strive hard to make every customer interaction the best one, so it means a lot to hear you've had great interactions with our team.

We appreciate knowing you guys would like to have some more customization around pledges and benefits tracking. I'll pass that feedback along to our product development team to let them know.

Thanks again for using Kindful!
- Jared E

Read more
Esther F.

Fantastic CRM for nonprofits

2019-12-17

Whenever I have a question or problem my customer support contact is always available and I get answers right away.

Pros

I love the features, ease of use, quick access to support professionals and individualized customer service.

Cons

There are one or two features that our organization could use that are not on Kindful, like a very robust events and program management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Catherine T.

The easiest part of fundraising

2019-02-05

would love to be able to sign up volunteers/runners/etc through the site instead of using active.com!

Pros

user friendly interface, quick turnaround on customer questions, ease of reporting, clean look when donor is using donation portal, most critical information showing

Cons

would like a better way to separate reporting on various campaigns during a given year and general manipulation of data (for example, the transaction reports are sent via pdf so I can't easily analyze the data in a spreadsheet), would like outstanding card value to be a reporting option,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dary F.

Powerful but a little hard to set up.

2019-02-15

Kindful has helped solve our problem with donor management, especially on the donation tracking and assisting donors with online giving. It has helped with year end receipting too.

Pros

Easy integration with quickbooks, mail chimp, Stripe, Authorize.net, etc.

Cons

Powerful but need a lot of time to build proper databases and mailing lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Malinda H.

Saves so much time!

2021-02-12

I researched several Donor management programs and for the money, Kindful is the best, hands down.

Pros

The Quickbooks integration has been a game changer.

Cons

It does have a mail chimp integration but I’m not a fan of that particular program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Kindful


Thanks, Malinda! That's awesome about the 40% increase in efficiency.

Read more
Matthew N.

Great Tool that keeps getting better!

2019-12-18

Pros

I love Kindful because all of our donors are organized in one fairly simple tool.

Cons

I wish the reporting feature was more robust as well as some options for integration with your smart phone so that you easily had access to contacts on the go.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 11-50 employees)

Great donor mgmt software

2019-02-07

From beginning to now, Kindful has been a great experience. The transition was fairly smooth and support was quite responsive.

Pros

Modern UI, very user friendly, intuitive functionality, full-featured, lots of integrations with third-party application

Cons

The performance can be a little slow in terms of refreshing screens. The reporting feature takes a little bit of getting used to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew H.

Kindful: Simple for somethings, but not very flexible

2020-02-07

In general it has been good in that it enabled us to take payments from donors and recurring payments and ACH payments.

Pros

I really like the fact that Kindful has a clean interface and makes certain things really simple: e.g. running a campaign, accepting donations online, setting up automatic emails to thank people, etc.

Cons

In most cases you have to export it to Excel and muck around with it there - even things like column ordering is non definable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Todd E.

Definitely Consider Kindful for Your Small Non-Profit

2018-08-17

Kindful has given us virtually everything we need to streamline our donor management operations and allow us to use our limited resources more effectively in pursuing our mission.

Pros

Easy to use, attractive, fantastic (very timely and competent) customer service, reliable, sufficiently robust features for our purposes, and always adding new features.

Cons

Small functionality hiccups here and there, still needs to be a bit more robust for crowdfunding, but overall, excellent software for the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Xorla A.

Donor reporting couldn't be easier

2021-05-31

Customer service has been excellent. Whereas the software might be lacking some sophistication in certain areas, the help we receive when we reach out has been awesome, making the entire experience of using Kindful a very positive one.

Pros

The ability to group different fundraising campaigns to different sets of donors has to be my favorite feature.

Cons

Functionality when it comes to planning future activities or events is woefully inadequate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more