Kindful Features

Ease of setup and use Capture of information from Paypal Automated tax receipts and easy end of year tax documents

Lack of ability to setup and link different paypal / payment accounts to each of the different campaigns Awkward interactions when you are both an admin and a donor Limited customization of public facing donation pages.

Attractive online giving page, easy statistics about donor giving on dashboard, acknowledgements tool is useful, tasks assigned to team members, recent transactions bar at side is handy to track donations as they come in, campaign sorting is handy, can compare campaign success year over year.

There are so many small oversights that make daily use of the program frustrating. Some examples: There is no automatic receipting for Canadian users, despite many other CRMs offering this in Canada. There is no way to offer a one-off receipt for someone, as the bulk receipting tool is a one-click button that receipts EVERYONE from the last year and will void any receipt made previously in the giving...

Read more

I love the features, ease of use, quick access to support professionals and individualized customer service.

There are one or two features that our organization could use that are not on Kindful, like a very robust events and program management system. But to be fair, unless one is customizing a CRM, it is almost impossible to find. Additionally, the mail sync feature no longer works with gmail, and that would be a huge help to have.

Kindful's payment processing tool works exceptionally well and provides all the security assurances that often have donors concerned about making payments online. Another favorite feature of mine is that multiple admins are allowed per campaign, making collaboration much more effective. Also being able to generate reports on each donor's lifetime of activity always adds a personal touch to our monthly and annual emails.

Direct integration with major platforms and associated services is quite limited and can mostly only be achieved with third party facilitation. With confidentiality and trust being a very critical element in our relationships, the fewer the number of outlets with data on our operations, the better it would feel.

"Wealth Insights" has been remarkably beneficial in help me know what the right "ask" is. Integration with other platforms such as mail chimp and quickbooks is wonderful. Reporting is extremely robust.

While robust, the reporting does take some getting used to. The biggest con, for me, is that it is very difficult to create and manage "Groups."

I love that we no longer have to send receipts at the end of the year. It saves me hours of time. The fact that it interfaces with our accounting program has cut down time for our accountant and helped him keep track of donors. Perhaps the biggest win for us is that we get our donations within a few days. The last donor management system we used only paid out once a month.

The expense. It is competitively priced but as a small non profit it's a chunk out of our budget.

I like that it's really user friendly, simple to view different lists, create groups, spreadsheets, and your customer service is really great!

I wish there was an email tracking system in the software, so I could select a group of donors, send them an email, and then view opens/clicks/etc.

Kindful's best features are by far its user-friendly interface and their excellent support service. Their support team is always super helpful and quick to respond. The new chat feature is a great addition to an already great system.

While it covers most of the bases, it is lacking some of the robustness you would get from something like the Blackbaud suite. While they do offer things like event registrations, they are very limited in scope and capabilities.

It is user friendly. Support team gets back to you in a timely fashion.

I have some problems with filtering in reports.

Customer service is outstanding - I can often find my answers in the help menu, but when I don't the email response is almost immediate and very thoughtful & thorough. There is little that I dislike about Kindful. Support during start up was personalized and authentically interested in what my needs and questions were, I didn't ever feel that I was being pitched to. It is quick and easy to set...

Read more

Pros FAR outweigh the cons! Some of the features are not completely intuitive, especially the naming and categorization of them. Sometimes I have to click on several tabs to find the feature I was looking for. Some of the "field" names do not function as I expect them to - but customer support assisted me in writing a query to fix them all at once. (it was not too problematic) I don't love the formatting for snailmailers and acknowledgements - but I haven't spent a whole lot of time trying to tweak them. I print envelopes from Kindful, and export the list of acknowledgements and mail-merge that data into a document I prepared in Microsoft Office; again, not a big deal, but I had to figure out this work-around.

Hi, Catriona! Thanks for writing such a glimmering review. It really brings us joy to see how much you've been able to benefit from Kindful's features. It sounds like your setup was really straightforward, you've had good experience with processing payments, adding contacts, and reporting, you feel good about the price, and all your needs have been answered by our support team. We are incredibly...

Read more

The software is designed to serve the needs of non-profits. It has been developed to balance the needs of the daily user and the required reporting for a growing organization. The support team is extremely helpful and responsive. For the most part the functionality is very user-friendly and user training can be done in a short time.

There is a gap in the donor management process. There is no automated process to move a contact through the Donor cycle which means manual updating through custom fields. The video instructions are good for explaining the benefits of specific features but they don't explain how to perform the tasks/process to get to the results promises.

Hi, Karen! Thanks for writing a positive review! It thrills us that you've been able to take advantage of user-friendliness, and, in cases where you've needed help, have found it in our support team. We know not everything is perfectly intuitive, so it makes us happy to hear that when you've needed help, you've gotten it. Your feedback about the donor cycle management is great. We preach the...

Read more

It had a good price point that included CRM and event and peer to peer platform

Customer service was horrible. You could not talk to a live person. You would use chat box or email only to get a link to a response 48 hours later.

Hi Brittany It's been a while (over 3 years now), but it's good to hear from you! Though we appreciate you sharing your feedback, Kindful looks much different than it did in 2017. We take our customers' feedback seriously, and with our hard-working product team, we're making updates every month to make Kindful even easier and more powerful to use. We offer free phone and email support to all our...

Read more

I love that this platform houses all of my donor information and that the donors have access to their information. I love the ease of creating new campaigns and receiving donations! I also love the ease of getting out the end of year tax receipts!

My least favorite thing about this platform is the reports. All though you can pull a report on virtually anything it doesn't provide totals and is a bit clunky. I am also still hoping for proper integration with our email platform Active Campaign to make our communications more seamless.

Kindful is very easy to learn to use, and it offers all the features that fundraisers at most small to mid-size nonprofits will want, without needless complexity and at a very reasonable price tag. It also integrates very well with best-in-class tools like Mailchimp and Eventbrite, enabling you to build a suite of tools tailored to your organization's specific needs. Kindful's dashboard is very good, and their reporting features are solid. Help materials are great. We also really appreciate the very responsive and very friendly staff, always there to help!

Some aspects of Kindful aren't super intuitive, and if you don't use them frequently, you may spend some time confused and looking around. That said, the help materials will usually solve these problems quickly.

I love how easy it is to use this software! We went from organizing our donor base in spreadsheets - which is a difficult way to keep data "clean" - to using Kindful, which has helped us really minimize our time spent on data entry and upkeep. We have so much more time to spend on more important tasks.

I really wish this software had a way to describe a donation amount. We would likely get more donations if we were able to equate them to our mission somehow. Meaning, when it says $25, it could say next to it "this donation could cover the cost of ____ for our organization." Also, this addition would allow us to sell sponsorships this way, too. Secondly, I wish this software had a quantity field. If these two additions were made, we would eliminate the need for a event registration plug in.

Hi Mackenzie, Thanks for the awesome review! It makes all of us at Kindful excited to hear you're getting organized and saving time. That's kind of our mantra here, so it pumps us up to hear organizations accomplishing that. I totally hear you on the donation amount labels. Those are great ways to inspire more practical donations. I'd actually suggest doing that on your website: list the costs...

Read more

Onboarding to new software is the stuff of nightmares, or an acid stomach at the very least. Over the years, I've learned to fear falling in to a "black hole" of endless hours spent learning the ropes and getting the program to perform as advertised. Switching to Kindful was surprisingly easy -- the upload system via cvs files was efficient, the online training tools answered most of our questions, and when we needed help, a quick response from Kindful was greatly appreciated.

Going through three screens to reach the Contact screen when looking up mailing addresses. Oh, and there needs to be clarification of the multiple entry points for phone numbers.

Kindful has been a great product to use to keep with our donor base. The more I learn about the features, the easier it is to keep up with our donors, communicate with them and also convey an accurate picture of the organization to our board members. When I don't know how to do something, a simple search always leads me to their helpful tutorials that walk me through the process. It's seamless. Kindful has been a great asset to our organization.

I'm still a newbie, so I can't say there is something I dislike with confidence. When I think I don't like a certain feature, I learn more about it and I figure out the true capability of the functions. So far, the tools offered are amazing.

The product and overall integration with other software is wonderful. The ease of the system has been a delight. The Kindful team is extremely knowledge, efficient and kind. I have reached out many times with questions or concerns and each conversation, the representative has went above and beyond. The system itself is simple and easily understood. The Dashboard displays the perfect amount of information. Great company to work with for nonprofit needs.

Customization to Mailer Templates, some data retrieval when building reports, search functionality is limited.

The support staff are the best thing about this. They are so ready to answer any questions I have, and thankfully I don't have too many since the software is so easy to use.

There are certain functionalities that could be improved upon. For instance, I'd love more flexibility in generating and scheduling the reports that my organization would find most useful. There are also little UI things that could use improvement. But overall, a great program.

So many things! I love the ease of use, the customer service, the rapid responses when coming across and issue, all the iterations. So much to love about Kindful!

There are only a handful of tweaks I would make and they are all pretty specific to our non-profit so it may not even effect others. I dislike that there isn't an easy option for creating recurring sponsorships. There could also be some more flexibility with the peer-to-peer fundraising pages and forms design-wise.

As a small nonprofit organization with no staff who are particular experts in CRM or fundraising strategies, Kindful has proven to be the ideal resource for us. It is easy to learn, implement and share with others on our team. We appreciate the data it tracks and the ease of access to whatever metrics we are looking for.

Very rarely and only early on, we had trouble linking some of our previous software programs with Kindful. At first we were worried we might have lost some data in the transition, but for the most part we seem to have sorted everything out.

entering donations is extremely easy! whenever we have multiple donations that all meet the same criteria, what used to take us forever to enter, is done extremely quickly with the batch transaction option. Also, some of the reports that are already generated, are very helpful.

One thing that has been a bit of a pain is the mail merge. It takes awhile for the letter to download and be sent via email and then, if there happens to be a mistake with one of the letters, it is very time consuming in the end. It would be nice if we could see the letters and be able to actually edit them after they are merged! In our organization, our donors make donations in "memory/honor" of...

Read more

Kindful strives to make improvements to make its software more user friendly and also to provide better solutions for managing data and financial/tax information.

While some functions are fairly easy to figure out if you are doing something for the first time, a few took more intense searching, which, ultimately, ended in my having to ask customer service. But, customer service was quick to reply and to send along detailed instructions on how to access the information and reports that I needed.

Kindful has provided easy integration with all our processes and procedures. I enjoy the ease-of-use for the reporting and overall daily use. Though, over the last 25 years, I have used some more 'powerful' products, they were clunky, difficult to navigate, and nearly impossible to use without a week-long training. Kindful provides all the services I need with an interface that takes minutes to learn and begin using.

There is very few aspects that I dislike about Kindful. If I were to nit-pick, there are some fields that are not searchable or able to be queried. Also, though you can 'household' accounts, the year-end giving statements are not able to be combined to a household tax statement. Neither of these are deal breakers, and I have found work-arounds as necessary.