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mHelpDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based field service management software
Table of Contents
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mHelpDesk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
mHelpDesk overview
Based on 823 verified user reviews
What is mHelpDesk?
By industry, mHelpDesk reviewers are most commonly professionals in construction (30%). The most frequent use case for mHelpDesk cited by reviewers is scheduling (26% of reviewers).
What do users say about mHelpDesk pricing?
Some reviewers find mHelpDesk affordable and appreciate the month-to-month payments, free trial, and included features. However, some users report the cost can be steep, especially for extra users, scaling, or missing functionalities.
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Support
Ease of Use
Tracking
Performance and Speed
Updates and Improvements
Estimates and Invoices
mHelpDesk’s user interface
mHelpDesk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.0
Ease of use
4.3
Customer support
4.4
Reviews sentiment
What do users say about mHelpDesk?
By industry, mHelpDesk reviewers are most commonly professionals in construction (30%). The most frequent use case for mHelpDesk cited by reviewers is scheduling (26% of reviewers).
Select to learn more
Who uses mHelpDesk?
Based on 823 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
mHelpDesk's key features
Most critical features, based on insights from mHelpDesk users:
All mHelpDesk features
Features rating:
mHelpDesk awards
mHelpDesk alternatives
mHelpDesk
Starting from
No pricing info
Connecteam
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No pricing info
Jobber
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No pricing info
FieldPulse
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No pricing info
mHelpDesk pricing
Starting from
No pricing info
User opinions about mHelpDesk price and value
Value for money rating:
Of 74 reviews that provide robust commentary on mHelpDesk's price and value, 69% mention it in a positive light.
Some reviewers find mHelpDesk to be affordable, especially when compared to other solutions with similar features, and they appreciate the lack of contracts and the option for month-to-month payments. Users think the software delivers a good range of features and customization options for the price, with some highlighting the value of included QuickBooks integration, free weekly training, and accessible customer support without extra fees. Reviewers appreciate the free trial, which allows them to evaluate the product before committing, and they say the pricing structure fits a variety of business sizes and models. Some users report that mHelpDesk quickly adds value to their business, making the monthly fee worthwhile. However, some reviewers feel the cost can be steep, particularly for additional users or specific features, and they mention that the price may not be justified if certain desired functionalities are missing. Users indicate that the monthly fee can be a burden for small businesses or startups, and some say that pricing details were not always clear upfront. Some reviewers also report that the software can become expensive with currency exchange rates or when scaling up, and a few feel the value does not always match the cost for their needs.
, and
To see what individual users think of mHelpDesk's cost and value, check out the review excerpts below.
mHelpDesk integrations (17)
Integrations rated by users
We looked at 823 user reviews to identify which products are mentioned as mHelpDesk integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
mHelpDesk customer support
What do users say about mHelpDesk customer support?
Customer support rating:
We analyzed 299 verified user reviews to identify positive and negative aspects of mHelpDesk customer support.
A significant portion of users praise the quick response times and helpfulness of the support team, especially via live chat.
Widely noted by reviewers, customer service staff are patient, knowledgeable, and willing to guide users through setup and troubleshooting.
Frequently reported by users, support is available through multiple channels—phone, email, and chat—making it easy to get assistance.
A minority of users report slow or inconsistent response times, lack of follow-up, and occasional difficulty reaching knowledgeable support staff.
Support options
Training options
To see what individual users say about mHelpDesk's customer support, check out the review snippets below.
“Any questions I had, I was able to chat directly with customer service operatives who were quick and efficient in getting back to me & completely helping me with all my concerns or questions!”
Evelyn J.
receptionist
“Again, their customer service, and the way they help us solve problems and customize things to fit our operational model is really invaluable.”
Becca M.
Business Manager
“It has poor search features, poor customer service, and the response takes a lot of time until your problem is considered.”
hussein m.
seals
mHelpDesk FAQs
mHelpDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What is mHelpDesk used for?
mHelpDesk is a field service software that supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. With mHelpDesk's scheduling calendar, teams are efficiently routed with the map view. mHelpDesk's invoicing system is fully integrated with a scheduling platform, providing one click invoicing with job tracking and reporting. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems such as Quickbooks. Users can keep track of all the customer interactions. Custom fields make it easy to track the specific bits of information that are unique to the business.
Q. What are the benefits of using mHelpDesk?
•The field service software helps businesses win more jobs, stay organized, and grow their business.
•mHelpDesk allows users to access customer information from any computer or any device.
•The software assists with estimate generation, scheduling, jobs, invoicing, and more.
•mHelpDesk is designed for HVAC, plumbers, electricians, pest control, computer repair, carpet cleaners, maid service, and more.
Q. What languages does mHelpDesk support?
mHelpDesk supports the following languages:
English
Q. Does mHelpDesk support mobile devices?
mHelpDesk supports the following devices:
Android, iPad, iPhone
Q. Does mHelpDesk offer an API?
Yes, mHelpDesk has an API available for use.
Q. What level of support does mHelpDesk offer?
mHelpDesk offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support
