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Dynamics 365

ERP and CRM applications from Microsoft

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Dynamics 365 Pricing, Features, Reviews and Alternatives

Dynamics 365 product overview

Price starts from

50

/user

Per month

What is Dynamics 365?

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Documentation

Dynamics 365 pricing information

Value for money

4.1

/5

4.3K

Starting from

50

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Dynamics 365 features

Functionality

4.3

/5

4.3K

Total features

111

21 categories

Most valued features by users

Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
Document Management
Workflow Management
Data Import/Export
Inventory Management

Functionality contenders

Dynamics 365 users reviews

Overall Rating

4.3

/5

4.3K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.91/10
Rating distribution

5

4

3

2

1

2,118

1,630

473

86

27

Pros
The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
AvatarImg

Emmanuel C.

Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.

sg

shelly g.

I like this software because it is affordable and and adds a lot of value to my money which is why I love it.

GD

Gift D.

Cons
Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.

BB

Brandon B.

Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.

GW

Gregory W.

Getting error some time so it's take some time to remove the error.

AM

Abdul M.

Overall rating contenders

Overall Rating

Excellent CRM solution for unique uses

Reviewed 2 months ago

AvatarImg
AvatarImg

Georgios S.

Research Associate

Higher Education, 5,001-10,000 employees

Review source

Overall Rating

Powerful tool

Reviewed 5 months ago

Transcript

Georgios S.: Hi there. My name is Georgios and I work as a Research Associate. My rating for Dynamics...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A good product

Reviewed 2 months ago

Good experience

Pros

Help to Improve distribution process and provides design that makes your job easy

Cons

Always there is a way to improve the product with latest features and new innovations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best way to office management!

Reviewed 2 months ago
Pros

All the different software are in one place with one log in. Just click the necessary and get the things done.

Cons

I don't find anything that I dislike about Dynamics 365.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Dynamics 365

Reviewed 2 months ago

Great customer support during the entire integration and deployment process. Excellent training program for end users. Now that all users are on the same platform our internal support has progressed greatly.

Pros

We were looking for a new ERP system that offered mobility, as well as being able to integrate all of our offices into one platform. We had several locations using a number of ERP systems and standardizing on one system was a goal for deployment.

Cons

The deployment did have some hurdles in the way of transferring our older CRM into Microsoft Dynamics. We were working with several ERP and CRM systems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Dynamics 365 Review

Reviewed 2 months ago

What our organization's overall experience is that all marketing campaign leads are assigned to salespeople who access Microsoft Dynamics CRM and then track and convert them into sales. Also used for services, indices are active until closed by the server. From lead generation to lead acquisition, everything is managed in Microsoft Dynamics CRM.

Pros

The completely offline features are what we loved for our Field Service. RESCO's flagship product offers plenty of flexibility and advanced functionality. But in general, it's a good way to empower workers in this space to provide mobility and be able to view tasks, customer records, contact information, and so on completely offline.

Cons

The product is not ready for release. The development suffers from system malfunctions and important features were removed from the release and roadmap without warning. I was also surprised to ignore non-US international regulatory requirements (currency exchange and management, existing ISO standards, VAT requirements). But what surprised me the most was Microsoft's general ignorance and lack of accountability. Despite many requests, I haven't spoken to anyone who can actually talk about product direction and roadmap. I was sandwiched between disconnected dev teams fixing a critical bug, but they don't seem to be talking to each other.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Why choose Dynamics 365?

Reviewed a month ago

Firstly, it saved the business a lot of money and take because it is affordable and in just one few clicks a lot of data has been changed and added.

Pros

It is very easy to use the software and very affordable. It does most of the work for me and saves me a lot of work.

Cons

Sometimes the system malfunctions, which can be a problem, and editing some data takes too much time and effort.

Dynamics 365 FAQs and common questions

Q. What type of pricing plans does Dynamics 365 offer?

Dynamics 365 has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Dynamics 365?

Dynamics 365 has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Dynamics 365 support?

Dynamics 365 supports the following languages:
Danish, Russian, Arabic, Italian, French, Portuguese, Chinese (Simplified), Norwegian (Bokmal), Chinese (Traditional), Japanese, Spanish, Finnish, German, Korean, Thai, Polish, Hungarian, English, Czech, Swedish, Turkish, Hebrew, Dutch


Q. Does Dynamics 365 support mobile devices?

Dynamics 365 supports the following devices:
Android, iPhone


Q. Does Dynamics 365 offer an API?

No, Dynamics 365 does not have an API available.


Q. What other apps does Dynamics 365 integrate with?

Dynamics 365 integrates with the following applications:
Microsoft SharePoint, InsideView, Sana Commerce, Microsoft Outlook, Campaign Monitor, signNow, Adobe Acrobat Sign, Tacton CPQ, Soft4RealEstate, Five9, DocuSign, ADP Workforce Now, Microsoft Project, Ameyo, Salesforce Sales Cloud, LinkedIn for Business, PROS Smart CPQ, Gainsight CS, AskNicely, Lattice Engines, PandaDoc, Microsoft Excel


Q. What level of support does Dynamics 365 offer?

Dynamics 365 offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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