App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Dynamics 365 Logo

Dynamics 365

4.3
(4.9K)

Write a review

ERP and CRM applications from Microsoft

see alternatives

(68)

Dynamics 365 Pricing, Features, Reviews and Alternatives

Dynamics 365 FAQs

Q. What type of pricing plans does Dynamics 365 offer?

Dynamics 365 has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

See free alternatives

Q. Who are the typical users of Dynamics 365?

Dynamics 365 has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

See alternatives

Q. What languages does Dynamics 365 support?

Dynamics 365 supports the following languages:
Danish, Russian, Arabic, Italian, French, Portuguese, Chinese (Simplified), Norwegian (Bokmal), Chinese (Traditional), Japanese, Spanish, Finnish, German, Korean, Thai, Polish, Hungarian, English, Czech, Swedish, Turkish, Hebrew, Dutch

See alternatives

Q. Does Dynamics 365 support mobile devices?

Dynamics 365 supports the following devices:
Android, iPhone

See alternatives

Q. Does Dynamics 365 offer an API?

No, Dynamics 365 does not have an API available.

See alternatives

Q. What other apps does Dynamics 365 integrate with?

Dynamics 365 integrates with the following applications:
Microsoft SharePoint, InsideView, Sana Commerce, Microsoft Outlook, Campaign Monitor, signNow, Adobe Acrobat Sign, Tacton CPQ, SOFT4RealEstate, Five9, DocuSign, ADP Workforce Now, Microsoft Project, Ameyo, Salesforce Sales Cloud, LinkedIn for Business, PROS Smart CPQ, Gainsight CS, AskNicely, Lattice Engines, PandaDoc, Microsoft Excel

See alternatives

Q. What level of support does Dynamics 365 offer?

Dynamics 365 offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

See alternatives

Dynamics 365 product overview

Price starts from

50

/user

Per month

What is Dynamics 365?

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Documentation

Not sure about Dynamics 365? Compare it with a popular alternative

Starting from

50

/user

Per month

Free plan
Free trial
Pricing range

Starting from

0

Other

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Dynamics 365 pricing information

Value for money

4.1

/5

4.9K

Starting from

50

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Dynamics 365 features

Functionality

4.3

/5

4.9K

Total features

118

25 categories

Most valued features by users

Activity Dashboard
Reporting & Statistics
Third Party Integrations
Reporting/Analytics
Data Import/Export
Workflow Management
Document Management
Activity Tracking

Functionality contenders

Dynamics 365 users reviews

Overall Rating

4.3

/5

4.9K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.97/10
Rating distribution

5

4

3

2

1

2.5K

1.8K

512

91

29

Pros
The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
Cons
Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
Getting error some time so it's take some time to remove the error.

Overall rating contenders

AvatarImg
AvatarImg

Bernard G.

Consultant

Computer Software, self-employed

Review source

Overall Rating

Excellent CRM solution for unique uses

Reviewed a year ago

AvatarImg
AvatarImg

Georgios S.

Research Associate

Higher Education, 5,001-10,000 employees

Review source

Overall Rating

Powerful tool

Reviewed a year ago

Transcript

Georgios S.: Hi there. My name is Georgios and I work as a Research Associate. My rating for Dynamics...

AvatarImg
AvatarImg

Joel J.

Apparel & Fashion, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Could be better App

Reviewed a month ago
Pros

It is designed to help businesses of all sizes manage their financials, sales, service, operations, and marketing activities from a single platform, its flexibility, and scalability. The software can be customized to meet the unique needs of different industries and organizations, and it can quickly grow and adapt as a business evolves.

Cons

the complexity of the software, as well as challenges with implementation and customization.

ZI
AvatarImg

Zubairu I.

Business Supplies and Equipment, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Dynamics 365: My Honest Reviews

Reviewed a month ago

However, some of the most common features and capabilities that I like about Dynamics 365 includes:Sales management: Dynamics 365 includes features for lead and opportunity management, sales forecasting, and sales pipeline management.Customer service management: Dynamics 365 includes features for case management, service level agreements, and customer self-service portals.Marketing automation: Dynamics...

Pros

The following are what I mostly like about Dynamics 365:1. Integration: Dynamics 365 integrates with other Microsoft applications, as well as third-party tools, making it easy to manage data across multiple systems.2. Customization: Dynamics 365 is highly customizable, enabling organizations to tailor the software to their specific needs and workflows.3. Scalability: Dynamics 365 is scalable, meaning it can grow with the needs of the organization.4. Cloud-based: Dynamics 365 is cloud-based, making it easy to access and use from anywhere, on any device.5. Business intelligence: Dynamics 365 includes powerful business intelligence tools that enable users to generate insights from data and make informed decisions.

Cons

Below are some of the limitations of dynamics 365:Cost: Dynamics 365 can be expensive, especially for smaller organizations.Complexity: Dynamics 365 can be complex and difficult to set up and customize, requiring significant technical expertise.Data security: As with any cloud-based software, there are concerns around data security and privacy.Training and support: Organizations may require additional training and support to fully utilize the features and capabilities of Dynamics 365.Limited offline access: Dynamics 365 requires an internet connection to access, so offline access may be limited or unavailable in some situations.

ND
AvatarImg

Nathan D.

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Dynamics CRM Review

Reviewed 2 months ago

Fair but need to move to cloud.

Pros

Integrations with outlook and hubspot, creating new entities was very helpful.

Cons

The on prem version is a nightmare but due to security we are unable to use the hosted version.

SD
AvatarImg

Selcuk D.

Investment Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

An Effective and Comprehensive Financial Solution

Reviewed 4 months ago

Overall, I would recommend Dynamics 365 as a great solution for managing financial transactions. The wide range of features, along with its integration with other Microsoft products, make it an effective and comprehensive solution.

Pros

As a finance professional, I found Dynamics 365 to be an effective and comprehensive solution for managing complex financial transactions. It is user-friendly, with a wide range of customizable features that make it easy to set up and manage. The integration with other Microsoft products, such as Excel and Office, is seamless, making it an ideal solution for any organization.

Cons

Despite the many advantages of Dynamics 365, there are some downsides. The cost of the solution can be a bit steep, especially for smaller organizations. Additionally, the complexity of the system can be a bit overwhelming and the learning curve can be quite steep.

AvatarImg
AvatarImg

Rajesh K.

Computer Software, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A Versatile Platform for Enterprise Resource Planning and Customer Relationship Management

Reviewed a month ago

In summary, Microsoft Dynamics 365 is a powerful and versatile platform for enterprise resource planning and customer relationship management. It offers a wide range of functionalities and customization options, integration with other Microsoft products, and strong analytics and reporting capabilities.

Pros

Customization: Dynamics 365 is highly customizable, allowing users to tailor the platform to fit their specific business needs.Integration: The platform integrates with other Microsoft products such as Office 365, Power BI, and LinkedIn, making it easier to collaborate and share data between different departments in an organization.Functionality: Dynamics 365 offers a wide range of functionalities,...

Cons

Some of the cons of Microsoft Dynamics 365 include:Complexity: Dynamics 365 can be quite complex and may require some training and practice to use effectively. Some users may find the interface overwhelming or difficult to navigate at first.Cost: The platform can be expensive, especially for small businesses or startups that may not have the resources to invest in such a comprehensive solution.Dependence...

Related categories