Dynamics 365 Pricing, Features, Reviews & Alternatives

Dynamics 365

ERP and CRM applications from Microsoft

4.31/5 (4,140 reviews)

Dynamics 365 overview

What is Dynamics 365?

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.
www.microsoft.com

Pricing

Starting from
$115/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English, Danish, Russian, Arabic, Italian and 18 other languages, French, Portuguese, Chinese (Simplified), Norwegian (Bokmal), Chinese (Traditional), Japanese, Spanish, Finnish, German, Korean, Thai, Polish, Hungarian, Czech, Swedish, Turkish, Hebrew, Dutch
Dynamics 365 screenshot: Microsoft Dynamics 365 sales opportunity trackingEnable personalized care with Microsoft Dynamics 365Dynamics 365 screenshot: Microsoft Dynamics 365 finance and operations reportsDynamics 365 screenshot: Microsoft Dynamics 365 omnichannel customer serviceDynamics 365 screenshot: Microsoft Dynamics 365 dynamic marketing workflows

Dynamics 365 user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.3
  4.0
  4.2
Ty C.

Dynamics in a league of it's own

Used daily for 2+ years
Reviewed 2019-11-15
Review Source: Capterra

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pros
I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Cons
I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Oussama L.

dynamic 365 is in the field pro path o for easy tasks

Used daily for less than 6 months
Reviewed 2020-11-28
Review Source: Capterra

from my experience on the automotive business using this product was a lot more better to go far in time into the first products of microsoft ,its easiness while interacting with your acceptable intuition uploaded for years into my memory helped me to escape so much time and filling it by learning so many other skills in the service of business , i have learned that time is money , my thought was aligned with the comprehend of the product which maintain your fuction into simplicity fasteness while its cost compairing to other products mostly cheaper

Pros
during the lifestyle of business , i have never faced so many different tasks that wasn't easy going but using the dynamic 365 from microsoft , which i have curious about its fast developement and improvement during the last 1 years by it didnt suprised my knowledgeable first sight on microsoft software during years of my work ,since the dynamic helping me to most simplified the business tasks for me while learning others future skills allowing me to go through minimizing the time of spending on other busines tasks , especially with standpoint which helped business to grow faster by includingall the organization with most fixed sales teams tasks

Cons
one the most strenghts of the dynamics 365 if your business during the last 10 years familiar with other microsoft product like microsoft office 365 ..., you will find that is most of all similar to the simplified menu of microsoft product since that microsoft didnt lost its flavors of maintain the same aroma while you will taste navigating throughout ths dynamic 365

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Abishek N.

Learn with Dynamics

Used daily for 2+ years
Reviewed 2021-05-14
Review Source: Capterra

Real Time problem solving is really good.

Pros
All in one Software. Provides most of the features as standard. Can be customised to any extend. Supports most of the integration. Good with power platforms.

Cons
Performance Issues. (Bit Laggy) Mostly used for large scale industries due to expense and licences.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Matthew R.

Unresponsive, unintuitive, bug-riddled

Used daily for 1-2 years
Reviewed 2018-03-09
Review Source: Software Advice

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent learning the software's bugs and avoiding them. This is not a finished product, and in the two years I have used it not a single issue has been resolved. Have the developers even attempted to use this? I am so far beyond being understanding of this thing's shortfalls, and I hope this is apparent in my review. Give my company a refund so that the money which Microsoft has NOT earned can be distributed to the employees who have spent hours of unproductive time compensating for Microsoft/D365/CRM's shortcomings.

Pros
It promises to deliver a comprehensive client management system, databases information for perusal by its users, and has a lot of potential.

Cons
The user interface is atrocious. Pages which should be full windows are contained in scroll bars in my browser window Tables within these windows are not scaleable and are improperly scaled. This cuts off row lables, column headers, and information which I would like to read but cannot Drop-down menus are not generated automatically Timesheets are sliding-windows nested within sliding-windows nested within sliding windows, all of which are compressed to less than half the height of my screen by an incompressible block of data. Timesheets wipe information without warning. New lines added to timesheets occasionally do not register, do not save, prevent submissions for review, and are undetectable until I close the timesheet, the information I entered is wiped, and I spend an hour trying to discern which portions of my billable (BILLABLE! I work by the hour, time spent on this costs my company money, costs me money by way of lost income earned in performance reviews, blatantly ruins my day, and ruins the fidelity of my timesheets by forcing me to try and back out my work for the day) The TIMER feature in timesheets, a STOPWATCH feature that should be a simple start/stop, cannot properly roll over between hours. If you restart the timer on a line, because (god-forbid) you start a task and the timer, stop the task and a timer, start a new task and a new timer, stop a new task and a timer, and restart the original task and its timer, the thing cannot simply add more time to the original line. No, when it reaches the next hour (1.4 -> 1.9 -> 2.0 -> 2.1 is expected and correct behavior) it just fails entirely, and continues to neglect full hours going forward. (1.4 -> 1.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9). This is a baseline thing which i would consider only a slight step up in difficulty from not deleting my activity description (which CRM does frequently) But why am I having to rank timesheet features by difficulty? My company has paid for Dynamics 365 services, and it is functional to the minimum degree. Contact entries cannot be related to more than 3 cases? The "Recent Cases" table on the right is not one table - it's FIVE IDENTICAL TABLES arranged vertically along the right side of the screen. Of these, the top and the bottom entries CANNOT be used, and attempting to associate the Contact to a Case returns an error. The MIDDLE THREE tables only accept ONE ENTRY each - my contact is associated with DOZENS of case files, and I am limited to THREE? This list goes on. This product is awful. This is absolutely awful. DO NOT purchase this product. I am a baseline wage-earner in my company, and am not whatever customer-relations / customization employees Microsoft use to field customer complaints / cater this service, but whatever they are doing is doing done poorly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

Minimize review

Fon A.

Helps the company and customers to improve their communications.

Used daily for 6-12 months
Reviewed 2021-03-12
Review Source: Capterra

Since having this product, we have seen an increase in company revenue due to increase in sales as this product helps us to facilitate communications between the company and its clients. Also the overall techniques which helps employees to be attentive to customers helped us greatly in the overall growth of our company.

Pros
The possibility of interacting between users and clients, and its ease of use is what makes Microsoft Dynamics 365 the best. In addition, it's interface also makes it very easy and straight forward to register negotiations between user and clients. Due to the need of our company to grow financially and to also generate trust between the company and its clients is what made us to implement and use Microsoft Dynamics 365.

Cons
The scripts of Microsoft Dynamics 365 affects its performance to an extend, and the program is also unpleasant when used on a tablet when one is out and about. These a what I like least about the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Dynamics 365 pricing

Starting from
$115/month
Pricing options
Free trial
Subscription
View Pricing Plans

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

Dynamics 365 features

Activity Dashboard
Activity Tracking
Billing & Invoicing
Compliance Management
Document Management
Inventory Management
Mobile Access
Reporting & Statistics
Reporting/Analytics
Search/Filter
Status Tracking
Third Party Integrations
Workflow Management

API (952 other apps)
Access Controls/Permissions (727 other apps)
Alerts/Notifications (1191 other apps)
Audit Trail (595 other apps)
Customizable Reports (687 other apps)
Data Import/Export (734 other apps)
Real Time Data (614 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials