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Shelf
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management solution
Table of Contents
Shelf - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
Shelf overview
What is Shelf?
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.
Shelf’s proprietary MerlinAI listens for questions and instantly suggests the best answers in search, chat, IVR, and forms. Results return helpful snippets that let businesses dig deeper on-demand. With Shelf, users can identify gaps between questions and answers and see how well the content meets customer needs. Health scores and content engagement dashboards also provide the necessary insights needed to prioritize constant improvements.
Shelf automates the entire knowledge lifecycle including content creation, review and approvals, announcements, ratings and comments. Embed Shelf into the CCaaS, CRM, or ticketing system to shorten response time and increase agent productivity. The knowledge platform is also open and extensible, providing pre-built integrations, SDKs, and APIs that integrate seamlessly with various enterprise applications.
Key benefits of using Shelf
• Shelf for Enterprise Knowledge: Onboard new hires faster and get employees the answers they need.
• Shelf Agent Assist: Embed Shelf into the contact center and ticketing tools, so agents can focus on customers instead of systems.
• Shelf for Customer Self-Service: Improve chat bot accuracy, suggest answers in forms, and offer a fully branded self-service portal to deflect simple questions.
• Shelf Knowledge Lifecycle Automation: Continuously improve answers with less admin effort.
• Shelf Integrations: Deliver the right answers to the right place at the right time. Eliminate knowledge silos to save time and money with simpler infrastructure.
• Shelf Languages: Let customers and employees serve themselves and search in their native language.
Starting price
per month
Alternatives
Shelf’s user interface
Shelf pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.8
Customer support
5.0
Reviews sentiment
What do users say about Shelf?
Reviewers feel Shelf is intuitive and user-friendly for both admins and team members, making navigation and content management straightforward. They find the search functionality powerful and efficient, allowing quick access to documents and resources, though some mention occasional issues with search result relevance and customization options.
Users report that customer support is responsive and helpful, assisting with onboarding and ongoing needs. They appreciate Shelf’s role in streamlining training, onboarding, and collaboration, noting its effectiveness in organizing resources and facilitating knowledge sharing across teams, while some wish for deeper integrations and more advanced resource management features.
Select to learn more
Who uses Shelf?
Based on 106 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Shelf's key features
Most critical features, based on insights from Shelf users:
All Shelf features
Features rating:
Shelf awards
Shelf alternatives
Shelf
Starting from
10
Per month
Helpjuice
Starting from
120
Per month
Freshservice
Starting from
29
Per month
Onehub
Starting from
15
Per month
Shelf pricing
Value for money rating:
Starting from
10
Per month
Per Feature
User opinions about Shelf price and value
Value for money rating:
To see what individual users think of Shelf's price and value, check out the review snippets below.
Chanel R.
Operations and Training Team Lead
Nessibeli A.
Local Trainer
Shelf integrations (23)
Integrations rated by users
We looked at 106 user reviews to identify which products are mentioned as Shelf integrations and how users feel about them.
Integration rating: 3.0 (1)
“We wanted to create a single loaction for our advisors to work out of. This meant having a CRM and Knowledge Base located in the same tool. While this is possible and there is a lot of positives to what Shelf is providing with this integration, our advisors just were not a fan of it and it was difficult for us to get their buy in. We eventually gave up on this effort and allow advisors to just access Shelf in whichever way they feel is best for them. ”
Brandon D.
Training and Knowledge Manager
Integration rating: 5.0 (2)
Shelf customer support
What do users say about Shelf customer support?
Customer support rating:
We analyzed 25 verified user reviews to identify positive and negative aspects of Shelf customer support.
Widespread user sentiment highlights Shelf's customer support as responsive, helpful, and consistently available when needed.
A significant portion of users praise the support team's proactive communication, efficiency, and personal attention throughout onboarding and ongoing use.
Support options
Training options
To see what individual users say about Shelf's customer support, check out the review snippets below.
“Their excellent customer support, thoughtfulness, and high quality product guarantee IPSI will be using Shelf for all of our file categorization and collaborative needs.”
Caleb B.
International Programs Intern
“Not only are we pleased with how shelf.io functions (so much so that we have made it our entire practice's document repository), but Colin's AMAZING customer service gives us confidence that we will be supported using shelf if/when anything comes up. If you're looking for a easy to use, effective content repository, this is by far the way to go! ”
Dave V.
“They are responsive to my requests and go out of their way to assist as needed, all while they continue to improve the product month by month.”
Tyler K.
Digital Content Manager
Shelf FAQs
Shelf has the following pricing plans:
Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Shelf?
Shelf has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does Shelf support?
Shelf supports the following languages:
English, German, Russian, Spanish, Ukrainian
Q. Does Shelf offer an API?
Yes, Shelf has an API available for use.
Q. What other apps does Shelf integrate with?
Shelf integrates with the following applications:
Firefox, Talkdesk, Dropbox Business, ClickHelp, CXone Mpower, Genesys Cloud CX, Helpjuice, Five9, OneDrive, Google Drive, Box, Slack, ServiceNow, Guru, Confluence, Kustomer, Notion, Salesforce Platform, Intercom, Contentful, Google Chrome, Zendesk Suite
Q. What level of support does Shelf offer?
Shelf offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
