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Knowledge Base Software with Live Chat (2026)

Last updated: April 2026

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Key features of Knowledge Base Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Knowledge Management: Reviewers value centralized repositories, customizable content creation, robust search, and collaboration features for efficient knowledge sharing and updates. 97% of reviewers rated this feature as important or highly important.
Cataloging/Categorization: Users highlight the importance of organizing information into categories and subcategories for easy navigation and quick access to relevant content. 94% of reviewers rated this feature as important or highly important.
Full Text Search: Reviewers appreciate the ability to search entire documents and articles by keywords, ensuring quick and accurate information retrieval. 91% of reviewers rated this feature as important or highly important.
Text Editing: Users find robust text editing tools crucial for creating, updating, and formatting documents with various styles and embedded elements. 88% of reviewers rated this feature as important or highly important.
Document Storage: Reviewers emphasize the importance of centralized, secure document storage with version control, easy access, and integration with other tools for streamlined workflows. 85% of reviewers rated this feature as important or highly important.
Collaboration Tools: Users highlight features that enable real-time collaboration, document sharing, and multi-user editing, which enhance teamwork and project management. 82% of reviewers rated this feature as important or highly important.