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Gainsight CS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer success platform
Table of Contents
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Gainsight CS - 2026 Pricing, Features, Reviews & Alternatives
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Gainsight CS overview
What is Gainsight CS?
Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it gives teams complete visibility into customer health, expansion potential, and revenue risk—all in one platform. With powerful automation, trusted AI, and deep health scoring, Gainsight helps you scale outcomes without scaling headcount. From playbooks and success plans to CSQL tracking and journey orchestration, your team can take the right action at the right time, every time. And with the backing of Gainsight’s thought leadership and the Pulse community, you're not just adopting a platform—you’re joining the movement that’s defining the future of Customer Success.
Starting price
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Gainsight CS’s user interface
Gainsight CS reviews
Overall rating
4.4
/5
48
Positive reviews
85
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.84/10
5
4
3
2
1
26
15
6
1
0
Verified reviewer
Anonymity request
Elizabeth B.
Sr. Customer Success Program Manager
Peter C.
Renewals Account Executive
Verified reviewer
Anonymity request
Chad H.
Vice President, Client Success
Pranav I.
RevOps Manager, Analytics
Who uses Gainsight CS?
Based on 48 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Gainsight CS's key features
Most critical features, based on insights from Gainsight CS users:
All Gainsight CS features
Features rating:
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Gainsight CS pricing
Value for money rating:
Starting from
No pricing info
User opinions about Gainsight CS price and value
Value for money rating:
To see what individual users think of Gainsight CS's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
Elizabeth B.
Sr. Customer Success Program Manager
Gainsight CS integrations (47)
Integrations rated by users
We looked at 48 user reviews to identify which products are mentioned as Gainsight CS integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Gainsight CS support options
Typical customers
Platforms supported
Support options
Training options
Gainsight CS FAQs
Gainsight CS has the following pricing plans:
Pricing model: One Time License
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Q. Who are the typical users of Gainsight CS?
Gainsight CS has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Gainsight CS support?
Gainsight CS supports the following languages:
English, Japanese
Q. Does Gainsight CS support mobile devices?
Gainsight CS supports the following devices:
Android, iPad, iPhone
Q. Does Gainsight CS offer an API?
Yes, Gainsight CS has an API available for use.
Q. What other apps does Gainsight CS integrate with?
Gainsight CS integrates with the following applications:
Microsoft Outlook, Google Analytics 360, Zoho CRM, SAP Customer Experience, Oracle CRM On Demand, Gmail, Segment, Pipedrive, NetSuite, SugarCRM, Slack, Tableau, Mixpanel, SurveyMonkey, HubSpot CRM, Zendesk Suite
Q. What level of support does Gainsight CS offer?
Gainsight CS offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat