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OneDrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Secure access, sharing, and file storage solution
Table of Contents
OneDrive - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
OneDrive overview



Based on 12539 verified user reviews
What is OneDrive?
OneDrive is a cloud storage tool offering key features such as secure data storage, document storage, backup and recovery, file sharing, and document management, among others.
Who uses OneDrive?
Reviews for OneDrive come from a wide variety of industries, including Information Technology and Services (7% of reviewers), Computer Software (6%), and Education Management (6%). The most frequent use case for OneDrive cited by reviewers is cloud storage (76% of reviewers).
What do users say about OneDrive pricing?
Reviewers indicate that OneDrive offers good value for money when bundled with Microsoft 365, and they appreciate the included storage and integration. However, some reviewers feel standalone pricing is less competitive and upgrading can be expensive.
What are the most popular integrations for OneDrive?
The OneDrive integrations most frequently cited by reviewers are: Microsoft 365 (a document management product rated 4.7 out of 5 for its integration with OneDrive), Microsoft Excel (a spreadsheet product, 4.9), and Microsoft Word (a document generation product, 4.8).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Cloud Storage
File Saving
Team Collaboration
Unresponsive and ineffective support
Recurring glitches and compatibility problems
Complex and frustrating account handling
OneDrive’s user interface
OneDrive pros, cons and reviews insights



To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.4
Customer support
4.2
Reviews sentiment
What do users say about OneDrive?
OneDrive is a cloud storage tool offering key features such as secure data storage, document storage, backup and recovery, file sharing, and document management, among others.
Select to learn more
Who uses OneDrive?
Based on 12,539 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
OneDrive's key features
GetApp's analysis of 730 verified user reviews collected between July 2021 and January 2025 identifies OneDrive's most critical features and summarizes user sentiment about those features.
Reviewers appreciate OneDrive's secure data storage capabilities. They highlight capabilities like two-step verification, end-to-end encryption, and compliance with regulations such as GDPR. Users feel confident storing sensitive information due to robust security measures, including password-protected vaults and multi-factor authentication. They also value the ability to control access through private links and passwords, ensuring data privacy and protection across various devices. Of the 249 OneDrive users who gave detailed accounts of their use of Secure Data Storage, 99% rated this feature as important or highly important.

Nath M.
travel consultant

Elizabeth O.
Lab tech
Users report that OneDrive offers extensive document storage capabilities, allowing them to store various file types, including documents, images, and videos. They appreciate the seamless synchronization across devices, making it easy to access and manage files from anywhere. Reviewers also highlight the organizational capabilities, such as folder creation and version history, which help keep documents well-organized and easily retrievable. The integration with Microsoft Office applications is also valued for its convenience. Of the 378 OneDrive users who gave detailed accounts of their use of Document Storage, 98% rated this feature as important or highly important.

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Patrick O.
Pharmacist
Felix K.
Teacher
Reviewers indicate that OneDrive's backup and recovery capabilities are reliable and valuable. They appreciate the automatic backup of files, ensuring data is safe even if devices fail. Users find it easy to restore deleted files from the recycle bin and access previous versions of documents. They also value the ability to recover data from any device, providing flexibility and peace of mind in case of data loss or hardware issues. Of the 213 OneDrive users who gave detailed accounts of their use of Backup and Recovery, 94% rated this feature as important or highly important.

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Reshma C.
Freelancer

Dayna T.
Director of Marketing & Communications
Users find OneDrive's file sharing capabilities efficient and secure. They appreciate the ability to share files and folders with specific individuals or groups, with customizable permissions such as view-only or edit access. Reviewers highlight the convenience of sharing links and the integration with email services for easy collaboration. They also value the security capabilities, including password protection and expiration dates for shared links, ensuring controlled access to shared content. Of the 454 OneDrive users who gave detailed accounts of their use of File Sharing, 93% rated this feature as important or highly important.

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Nadir H.
District Project Supervisor in Government Administration

Lewis K.
Manager
Reviewers feel that OneDrive's document management capabilities are robust and user-friendly. They highlight the ease of organizing documents into folders and subfolders, as well as the ability to share and collaborate on files. Users appreciate the version history capability, which allows them to track changes and restore previous versions. They also value the integration with Microsoft Office tools, making it convenient to create, edit, and manage documents within the platform. Of the 198 OneDrive users who gave detailed accounts of their use of Document Management, 92% rated this feature as important or highly important.

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Angelique K.
Hr & Operations
Morgan M.
Analyst
Reviewers indicate that OneDrive's access controls and permissions are flexible and secure. They appreciate the ability to set granular permissions for files and folders, allowing specific users to view, edit, or share content. Users value the integration with Active Directory for role assignments and the option to protect files with passwords and expiration dates. They find these controls essential for maintaining data security and managing collaboration effectively. Of the 284 OneDrive users who gave detailed accounts of their use of Access Controls/Permissions, 89% rated this feature as important or highly important.
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Martin L.
IT Manager
Margaret L.
Owner
All OneDrive features
Features rating:
OneDrive awards
OneDrive alternatives
OneDrive pricing
Pricing plans
Pricing details:
User opinions about OneDrive price and value
Value for money rating:
Of 145 reviews that provide robust commentary on OneDrive's price and value, 63% mention it in a positive light.
Reviewers appreciate that OneDrive offers competitive pricing for additional storage and comes bundled with Microsoft 365, providing significant value for money. Users think the integration with Microsoft Office Suite and the ability to share and collaborate easily are beneficial features included in the pricing plans. Some reviewers find the free storage of 5GB useful, although they feel it is limited compared to competitors like Google Drive. They also value the affordable subscription plans that offer up to 1TB of storage per user, especially when shared among family members or colleagues. Some users report that the premium plans, which include Microsoft 365, are cost-effective and enhance productivity.
On the negative side, some reviewers feel that the free storage limit is insufficient and forces users to upgrade to paid plans. They also mention that the pricing for premium features can be high, especially when only a small amount of additional storage is needed. Some users indicate that the lack of intermediate storage options between the free tier and the 1TB plan is a drawback. Additionally, some reviewers find the overall cost of OneDrive higher compared to other cloud storage services, particularly when not bundled with Microsoft 365.
, and
To see what individual users think of OneDrive's cost and value, check out the review excerpts below.
OneDrive integrations (741)
Integrations rated by users
We looked at 12,539 user reviews to identify which products are mentioned as OneDrive integrations and how users feel about them.
Integration rating: 4.8 (272)
“Microsoft 365, including word, excel, and powerpoint are the most widely used software to generate new knowledge. These are integral to the effective use of OneDrive. Without them, OneDrive is just a storage system which takes a way a huge advantage of this product.”
“One Drive is important with Microsoft 365 because it allows users to store and share files in the cloud. This can be helpful for users who need to access their files from multiple devices or who need to share files with others.”
“It's critical for document creation, collaboration, and organization across devices, with continuous updates. 365 allows us to use several of its apps for collaboration throughout different departments in our organization.”
“I use a lot of Microsoft 365 products, and they are helpful. That being said, I also have noticed a massive migration to Google products due to the ease of use, especially regarding collaboration. ”
“This allows the user to easily import, export, store, and file share any kind of files work or even pictures directly with your team or even friends an family.”
“I'm mainly using OneDrive for video & other large files, so the Microsoft365 documents that I'm also using from time to time have no critical value for me.”
“Real-time co-authoring works natively with Microsoft Office apps, no file format conversion needed. Files are autosaved directly to OneDrive as you work.”
“This was an important integration for me when using OneDrive for academic purposes in university, where everything was connected to Microsoft 365. ”
“This is a part of 365 and you can easily share the files via outlook without the need to attach them, have files autosaved for office files, etc.”
“So that all our word documentation’s and powerpoint presentations and excel reports which are very important gets save automatically to Onedrive”
“It's a convenient tool that associates with other 365 products rather than having to scour File Explorer for many minutes for the file you want.”
“Microsoft 365 is the umbrella grouping for multiple Microsoft products such as Word and Excel. It's important and expected that these products”
“Microsoft OneDrive serves as our file hub in Microsoft 365 so integration is highly critical to enable us to perform our jobs effectively.”
“I use Microsoft 365 everyday and for me it is super helpful with day to day tasks. Using that with Onedrive, it has been a game changer.”
“I use this daily. Without this I could loose everything for my business. Not to mention let my clients down. I don't want that!!”
“All our 365 Products like Word, Excel and PowerPoint are integrated to securely store data in Cloud Storage with resiliency.”
“Microsoft 365 is a vital part of the OneDrive experience, as we utilize Office applications to maximize its capabilities.”
“Using products from the same vendor is only appealing when they integrate well, and for the most part this is seamless.”
“The integration of Microsoft 365 makes my productivity even faster since all of my products are in one place. ”
“Most of my tasks require I use and share Microsoft Word documents, Microsoft Excel sheets, and Outlook emails.”
Gilbert R.
Post-doctoral research fellow
Integration rating: 4.8 (33)
“The integration of One Drive with Microsoft Outlook is important because it allows users to access their One Drive files from within Outlook. This makes it easy to attach files from One Drive to emails, and to share files with others.”
“Because OneDrive and Microsoft Outlook are integrated, transferring files from OneDrive that seem like email attachments is simple. This feature offers a familiar sharing interface while centralizing attachment storage in OneDrive.”
“Outlook is one of the primary collaboration and communication tools that we use. I can now send a link to my OneDrive file, allowing others to modify the file directly. It is a huge time saver!”
“The backup of my emails, calendar, and contacts is essential to my business. With their loss, I would be out of business.”
“For file sharing and email records/backups, everything seamlessly connects to our file storage system in Onedrive.”
“Regularly emailing files however comments and document collaboration helped to minimise this”
“This helps me transfer and find files seamlessly while I'm in my current workflow. ”

Manuel Á.
SysAdmin
Integration rating: 4.8 (30)
“It's valuable to work in one cloud storage while communicating and collaborating via Teams. OneDrive gives you opportunity to synchronise Teams channel's folders with your laptop and have the latest versions of documents. Also, MS Teams automatically saves all downloaded/uploaded documents shared within Teams chats into your personal OneDrive space in your business account.”
“Teams is really where OneDrive shines. Like Outlook, teams is one of the business critical collab tools. The ability to view OneDrive files in Teams is awesome.”
“File sharing with particular people or multiple people. Teams keeps a copy of the shared file within the program and chat window.”
“Easy tool to use in conjunction with Onedrive to share, edit and store documents with your teams (internal and external).”
“I take some issue with Teams recognizing uploaded file titles between unconnected chats and renaming them.”

Anton K.
Senior SAP ECM Consultant
Integration rating: 4.8 (37)
“Microsoft Office and OneDrive are integrated, allowing users to view Word, Excel, and PowerPoint files from OneDrive. It shouldn't need to be downloaded and is already included with Windows 11. One Drive requires a Microsoft account, and users must sign in before using it.”
“We primarily use OneDrive for storing documents. The only way for us to view and edit those documents are with Microsoft Word. So it is extremely critical that those two integrate well with one another.”
“This is my vault for all of my documents (manuscripts) and is imperative to have access and security at all times,”
“Onedrive is designed to seamlessly integrate with all Microsoft content creation applications.”
Felix K.
Teacher
Integration rating: 4.7 (20)
“To work different custom tools and save the files and reports of those tool into one drive as a whole integrated business tool.”
“We utilize SharePoint every day at work to keep files accessible to others within the organization.”
“Our company uses SharePoint as our base app. OneDrive is integrated seamlessly.”

Anonymous R.
Tech Support Sr Engineer
Integration rating: 4.8 (32)
“It uploads copies of my schedule, which includes doc names, fees, deadlines. I couldn't keep up with my business if I lost this document. I also use it for personal finances.”
“Onedrive is designed to seamlessly integrate with all Microsoft content creation applications.”

Anonymous R.
Literary Editor
Integration rating: 4.7 (23)
“Onedrive is designed to seamlessly integrate with all Microsoft content creation applications.”
“Sharing large PowerPoint presentations over email is simpler with OneDrive.”
Joshua P.
Tessitura Operations Manager
Integration rating: 4.4 (7)
“In my roles I have to have constant access to my OneNote notebooks, even on the go. I can access them regardless of the device that I am using.”
“Storing project notes in the cloud allows easy access for team member collaboration.”

Eric T.
Manager, Project Management Office
Integration rating: 4.8 (4)
“Locating and share documents across platforms and with other collaborators.”
Jackie H.
Dispatcher
Integration rating: 5.0 (2)
“I use another email tool to separate the most important emails a bit and have one more storage option”
Rute A.
Marketing digital
Integration rating: 4.0 (1)
“This is to manage the data of all our visitors coming in and out of the Factory.”
Bien C.
Systems and Service Operation Analyst IT
Integration rating: 5.0 (1)
“Onedrive is a key step in many of our automations and is easily accessed by any flow.”
Joshua P.
Tessitura Operations Manager
Integration rating: 4.8 (12)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
OneDrive customer support
What do users say about OneDrive customer support?
Customer support rating:
We analyzed 131 verified user reviews to identify positive and negative aspects of OneDrive customer support.
A minority of users highlight that OneDrive's support team is knowledgeable, friendly, and quick to resolve issues.
The majority of users report that reaching customer support is difficult and often time-consuming.
Widespread user sentiment indicates that support responses are slow, unhelpful, or fail to resolve issues effectively.
A significant portion of users mention that finding clear documentation or live assistance is challenging and often leads to frustration.
Support options
Training options
To see what individual users say about OneDrive's customer support, check out the review snippets below.
“The customer service is top notch, I once accidentaly deleted some files, and they recover them within an hour of my help submission.”

José M.
Legal negotiatio
“I've had syncing, file structure, and file naming problems 60% of the time I try to save or access a file. And of course getting through to tech support is also a nightmare and involves tons of time, and they generally can't figure it out either.”

Jan N.
Founder & CEO
“In my case this represented about 2,000 files that I couldn't synchronize. When I talked to customer support, they suggested I hire a person dedicated exclusively to change the names of the files to a format that Onedrive can use.”

Abraham G.
Architect
OneDrive FAQs
OneDrive has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is OneDrive used for?
OneDrive is a secure access, sharing and file storage solution which enables users to store and share photos, videos, documents, and more anytime, anywhere via any device, including desktops, laptops, tablets, and mobiles. Offering a centralized platform, OneDrive gives users access to all of their photos and documents. OneDrive allows users to keep all of their favorite photos and videos safe, even if something happens to their device. Users can also share files or entire folders, such as photo albums, without attaching anything. Since OneDrive works with Microsoft 365, users can create, edit and share their documents easily. OneDrive supports other collaboration tools such as real-time co-authoring, which allow users to work with anyone inside or outside of their organization. Users can use built-in search and discovery tools to find relevant files. Native mobile apps for Windows, iOS and Android give users the flexibility to access and share files on the go, via any mobile device. OneDrive also supports a number of security features including device access rules, device reports and remote device wiping. Users can also track which files are being shared, and with whom. In-app sharing enables each employee to seamlessly share and set specific access permissions for their files, based on the organization’s settings.
Q. What are the benefits of using OneDrive?
Q. What languages does OneDrive support?
OneDrive supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does OneDrive support mobile devices?
OneDrive supports the following devices:
Android, iPad, iPhone
Q. Does OneDrive offer an API?
No, OneDrive does not have an API available.
Q. What level of support does OneDrive offer?
OneDrive offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support, Chat
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