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Top Rated Knowledge Management Software with Discussions/Forums in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Discussions/forums facilitate collaboration by providing a centralized space for brainstorming, sharing ideas, and resolving issues. They enhance communication among team members, regardless of location, and support efficient project management and knowledge sharing. Our reviewers in knowledge management software rated this feature as important.

3 Best Knowledge Management Software with Discussions/Forums

  • Microsoft SharePoint
  • Microsoft Viva Engage - Highest rated for discussions/forums
  • Slack

See other top Knowledge Management products with discussions/forums

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the knowledge management software category. They also needed to have sufficient reviews about discussions/forums, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for discussions/forums based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Microsoft SharePoint logo
4.4
(5.4K)
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User insights about the discussions/forums feature

Reviewers highlight Microsoft SharePoint's discussions/forums capabilities for improving collaboration and communication within teams. They find it useful for discussing project-related topics, sharing comments, and brainstorming without excessive emails. Users appreciate the ability to track and compare changes in documents and the integration with other Microsoft tools like Teams. However, some reviewers note that discussions/forums are not widely used in their organizations, and they often rely on other communication tools. They also mention the need for better self-help resources and forums.
“It creates a space for all the related project team members to discuss about a topic that is related to a project but will not specifically documented in a project files. Using the forums that created, the members can brainstorm and provide their comments and inputs easily without sending many e-mails back and fourth. ”
Verified reviewer profile picture

Siew K.

Supplier Quality Engineer

“Important feature when it comes to data maintenance & process improvements, with the use of discussion boards the user are able to track, discuss & eliminate issues without the neccessity to refer to 3rd party tools. ”
WW

Waldemar W.

Change manager

Knowledge Management key features coverage

Microsoft SharePoint offers 6 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.4
Content Management4.5
Document Management4.6
Text Editing4.7
Access Controls/Permissions4.4
Full Text Search4.3

Pros and cons based on 5,411 verified reviews

51% of users rated Microsoft SharePoint 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 5,411 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Facilitates team collaboration

Seamless integration with Microsoft products

Centralized information repository

Efficient information sharing

Robust security and access control

Cons:

Slow performance and loading times

Frequent issues and errors

Inefficient search functionality

Inconsistent file synchronization

High costs and complexity

See pros and cons details

Pricing

Starting price:$5 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Microsoft Viva Engage logo
4.2
(819)
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User insights about the discussions/forums feature

Reviewers appreciate Microsoft Viva Engage's discussions/forums capabilities for fostering engagement and brainstorming within the organization. They find it useful for sharing best practices, issuing announcements, and connecting with a global employee network. Users report that it is easy to follow conversations, post comments, and participate in various discussions. They highlight the platform's ability to separate different discussions, bring together like-minded communities, and share knowledge efficiently. Additionally, they value the structured forums for organizing company-related issues and events.
“The ability to able to discuss and comment on yammer posts is vital in sharing knowledge and information particularly if incidents are taking place and larger formal comms cannot be produced in a rapid time”
KR

Karan R.

Cyber security manager - risk

“It is great for brainstorming and to engage one another within the organization. It can also serve as a platform to issue circular, bulletins and necessary announcement.”
AI

Abiola I.

Manager

Knowledge Management key features coverage

Microsoft Viva Engage offers 4 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.3
Content Management3.6
Document Management4.1
Text Editing
Access Controls/Permissions
Full Text Search4.3

Pros and cons based on 819 verified reviews

45% of users rated Microsoft Viva Engage 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 819 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Global colleague communication

Efficient file sharing

Centralized news sharing

Enhanced employee engagement

Cons:

Overwhelming notifications

Disorganized post management

Outdated user interface

See pros and cons details

Pricing

Starting price:$8 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)
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User insights about the discussions/forums feature

Reviewers indicate that Slack's discussions/forums capabilities are essential for team collaboration and communication. They find it easy to create and manage channels for specific topics, allowing for organized and efficient discussions. Users appreciate the ability to share feedback, collaborate on ideas, and keep everyone updated in real-time. They report that the search feature is extremely useful, and the platform's structure helps keep conversations focused. However, some users mention difficulties navigating threads and the potential for confusion with large groups.
“Slack is a platform that suits any team that require frequent and instant communication. Teams can create different channels for specific projects and discuss project progress as well as updates. Channels can pretty much serve as a discussion/forums for the team.”
SM

Samantha M.

Senior Business Facilitator

“Being able to create different channels for specific topics is perfect for all of us to send relevant information and stay on-topic.”
BB

Brendan B.

Sales and Marketing

Knowledge Management key features coverage

Slack offers 5 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.7
Content Management4.6
Document Management4.2
Text Editing
Access Controls/Permissions4.5
Full Text Search4.7

Pros and cons based on 24,036 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,036 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Knowledge Management Software with Discussions/Forums in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software so important material never gets lost when people move between teams or roles. Then easily find what you need with custom statuses, hashtags, and filters.

Read more about monday.com

Users also considered
Microsoft SharePoint logo

Collaboration & content management platform

learn more
SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites

Read more about Microsoft SharePoint

Users also considered
Confluence logo

Remote team collaboration and knowledge workspace

learn more
Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

Read more about Confluence

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

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Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 30-day free trial, no credit card required

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.

Read more about Zoho Desk

Users also considered
Guru logo
Category Leaders

Connect all company knowledge. Access it everywhere. Build t

learn more
AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Read more about Guru

Users also considered
Aha! logo

Platform for strategic product roadmapping

learn more
Aha! Knowledge is the product information hub. Create internal wikis and knowledge bases to share content. Draft docs fast with AI and 100+ templates. Plus, include diagrams with built-in whiteboards. Use Aha! Knowledge with Aha! Roadmaps to document product information alongside strategic plans.

Read more about Aha!

Users also considered
Trainual logo
Category Leaders

Onboarding and training software

learn more
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices.

Read more about Salesforce Service Cloud

Users also considered
Flowlu logo
Category Leaders

Work automation and team collaboration in one platform.

learn more
Flowlu’s knowledge management system helps you create, store, and organize essential business information in one place. Streamline team collaboration, maintain internal documentation, and provide easy access to FAQs, guidelines, and best practices to boost productivity and knowledge sharing.

Read more about Flowlu

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 is a leading FREE social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!

Read more about Bitrix24

Users also considered
Microsoft Viva Engage logo

Enterprise Social Network (ESN) to connect and communicate

learn more
Microsoft Viva Engage is a private enterprise social networking solution that enables employees to collaborate securely across time and distance. Microsoft Viva Engage provides a single, secure platform on which companies can share information, resources and business applications

Read more about Microsoft Viva Engage

Users also considered
Document360 logo
Category Leaders

AI-powered knowledge base and documentation software

learn more
Document360 is an AI-driven knowledge management platform that empowers teams to create, organize, and share content effortlessly. With intelligent search, automated content suggestions, and analytics, it streamlines knowledge sharing and ensures easy access to critical information.

Read more about Document360

Users also considered
KnowledgeOwl logo
Category Leaders

Knowledge base and documentation software

learn more
AI-forward knowledge base software built with customer-first development principles. Intelligent search, automated workflows, and flexible repositories that scale with growth and centralize organizational knowledge.

Read more about KnowledgeOwl

Users also considered
livepro logo

Knowledge management system

learn more
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Read more about livepro

Users also considered
Caspio logo

Build online database applications without coding.

learn more
Caspio is the world’s leading LOW-CODE platform for building online database applications without having to write code.

Read more about Caspio

Users also considered
Bloomfire logo
Category Leaders

Knowledge sharing & insights platform

learn more
Bloomfire is an AI-powered knowledge management platform, unifying information access, collaboration, and actionable insights.

Read more about Bloomfire

Users also considered
Supportbench logo
Category Leaders

The Only AI Customer Support Platform

learn more
Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

Read more about Supportbench

Users also considered
Clinked logo

White-label Client Portal & Collaboration Software

learn more
Clinked is a cloud-based client portal & collaboration software. Allow clients, internal teams and project groups to efficiently work within branded, secure and intuitive workspaces. Increased brand recognition and productivity of Clinked will drive client retention and setup apart from competition.

Read more about Clinked

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
ThoughtFarmer logo

Where teams + ideas grow.

learn more
ThoughtFarmer is a modern intranet with 240+ features that connects teams, boosts culture, and simplifies communication. It’s easy to set up, simple to use, and comes with a 90-day risk-free guarantee.

Read more about ThoughtFarmer

Users also considered

Key features for Knowledge Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Knowledge Base Management: Reviewers highlight the ability to create, organize, and update articles, store different types of knowledge, and provide easy access and collaboration across the organization. 94% of reviewers rated this feature as important or highly important.
  • Content Management: Users value the capability to organize, tag, and format content, manage versions, and collaborate in real-time, ensuring content is easy to find and use. 92% of reviewers rated this feature as important or highly important.
  • Document Management: Reviewers appreciate centralized storage, version control, and easy sharing, which improve collaboration and ensure access to updated documents. 90% of reviewers rated this feature as important or highly important.
  • Text Editing: Users find text editing intuitive, with sufficient formatting options for creating clear, aesthetically pleasing content, supporting real-time collaboration. 86% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers note the flexible access controls, allowing specific permissions for different users and roles, enhancing security and collaboration. 86% of reviewers rated this feature as important or highly important.
  • Full Text Search: Users value the ability to quickly find relevant information within documents, enhancing productivity and easing navigation through extensive content. 86% of reviewers rated this feature as important or highly important.