Brushfire Reviews - Pros & Cons, Ratings & more

Cvent Event Management

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Eventzilla

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FareHarbor

At Brushfire, it’s our goal to be the go-to ticketing and registration platform our clients deserve. We strive to facilitate successful events around the world by providing great software and service that never stops improving.

Brushfire

Android

Web-based

Windows

iPad

iPhone

Conference Director

We have used other software like eventbrite and we had SUCH a better experience with Brushfire. They are affordable, helpful, and the sotfware is great.

Marketing Director

I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch.

Welcome Team Director

Brushfire's Customer Service is ALWAYS so helpful in helping us navigate possible outcomes while also providing more options for how to make the system work best.

Secretary And everything else  

BrushFire is very easy to use and Setup they Helped me create out event in No time Flat. There Support People are just awesome and very helpful.

Brushfire was great to work with on our first ticketed event. They made the process super easy and run smoothly.

I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things.

Accounts Receivable Manager

Very versatile - ticket registrations, payments, easy to refund, downloads into excel. Love the ease of reporting & use.

Director

Sometimes errors can't be corrected as I experienced this year - a previous year photo continues to pop up - confusing people.

Administrative Specialist

The customer service is absolutely amazing. When emailing questions, response time is almost immediate and if you need to chat in person, that is an easy process as well.

Administrative Assistant

We like the opportunity to customize/make changes to our event registrations on our own, while also being able to request Brushfire's assistance.

Executive Assistant E625

The Spanish translations is weak and incorrect for many concepts. This is causing confusion on our attendees.

Admin Assistant

Since everything integrates so well, we are excited to be able to spend more time preparing for the event itself rather than ticketing, housing, etc.

Marketing & communications manager

Difficult to use and find the options needed. And found it hard to pull the reports and track the things we need.

IT Manager

Send the information to customer service, and they will set up the event for you. It has an robust API that integrates well with our Church Management System.

Event Manager

It accomplished everything that I needed it to do to get people registered as individuals, and also as larger groups with different discounts and levels of registration.

Next Steps Director

Brushfire is easy to use and has many capabilities.

We really appreciate the customer service to answer our questions, offer tutorials, and assist with set up needs.

Owner

Had a bit of difficulty editing a page to include a different picture. Once I asked customer service and familiarized myself with the software more, no more issues.

EventsAIR

Constant Contact

Formstack Forms

Awesome customer service that backs up a great product

Overall my experience has been very smooth, thanks to their Customer Support team! Like I said, there is almost always a way to do what I need to do and someone is there to help walk me through how or to do it for me and show me what they did so that I can learn for the future.

Excellent Event Management Tool

We used this for our women's conference in the Dolby for 3 yrs in a row and will be using it for our 4th year. 

We love Brushfire's customer service, and report features, interface isn't the easiest for customers

My overall experience with Brushfire is incredible. I mean, hands down their customer service is the best. Any time I need something, I send a quick email and get a response within the hour. The team takes on the problem as their own and helps me to find the most creative and best way to solve it.  I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life!

Absolutely Incredible.

Mikel, thanks for the kind words! We're releasing an update to the app soon and looking to take it even further in 2020! 

We are implementing Brushfire to handle a 2,000-person, 2-day event. We use a custom solution for our smaller events. 

Does the (basic) trick

We came to Brushfire from a free, online event website service that wasn't meeting all our needs.  We have been very pleased at what Brushfire offers, the user experience, the backend for admins, the customer service, and how cleanly it integrates with our content delivery network.

Impressed

We had been looking for something that would link to our Square account, and Brushfire exactly fit the bill for that!  In addition to solving that problem, anytime I had a question or wanted our online forms to do just a little something different, the Brushfire team was willing and able to do what we needed in order to make our event a success!  Great team!

What A Great Team To Work With!!

The customer service has been excellent. Thank you, Johan!

Why we switched to Brushfire

Beth, thank you for the kind words. Stay tuned for updates to the event setup process! 

BrushFire is very easy to use and Setup they Helped me create out event in No time Flat. There Support People are just awesome and very helpful 

Just flat out Awesome Sofware and Support

Jeffrey, thank you! Updates are coming soon!

Good I just found cheaper options so when we had to renew a contract we went with on the stage

Former user

Brushfire has been great and a perfect fit for us and our event.  [SENSITIVE CONTENT]
 has been the best account rep and is always willing and available to help out.  Even when we are in a bit of panic, he is there right away to fix our issues.  The issues mostly stem from us being a volunteer organization that puts on one event per year.  

Brushfire is a perfect fit for our organization and event

Jordan, we love to hear that Brushfire has been the perfect fit! Thank you so much for taking the time to share your thoughts! 

I have loved using Brushfire for the last 4 years. I have used many event systems and this is by far superior to many on the market.

Fantastic product, even better customer service 

We appreciate your partnership and support! Customers are what make Brushfire so great!

Being a school we host many events during the year like homecoming, parent events, club activities, fund raisers, conferences, training events etc. The Brushfire team has gone over and above to make their platform work for our many varying needs and events. They are professional, prompt, and their work product is excellent. 

Love Brushfire

Thank you for the kind words and being a loyal customer! 

Better registration experience for our customers and organization for our team!

Working with Brushfire has been a great experience! I love the product and the team behind it.

Saved us where other software lacked

So far it's good. We had some minor connection issues, but only a few viewers had the issue.

Minimalistic Virtual Event Platform, Does the Job

We really appreciate the customer service to answer our questions, offer tutorials, and assist with set up needs. 

Bridging the Gap Review

Kristen, Thank you so much for the kind review. We're glad that our system was able to handle your request and with ease, it sounds like! We're looking forward to continuing to partner with you and your events!

It is very helpful for us with all of the different events that we do!  The call center is SO helpful and the team is so helpful and amazing to work with :)

Brushfire has been such an incredible company to work with for all of our events!

Keeping track of attendees and campers and able to reports very quickly

Support is a great quality! 

We only experienced a problem once during the 13 months we used Brushfire for registration.

Brushfire Success During COVID 19

The ease of managing three distinct events with very different registration needs. Brushfire met the complex need with an easy, user-friendly solution. 

Brushfire has made managing three distinct events - very easy and very organized. 

It's been an easy-to-use software since switching over from another software. Their Customer Service is Excellent! [SENSITIVE CONTENT] is an amazing staff! She responds in time with just the right answers I need!

Great Event Management Software and Wonderful Customer Service!

My overall experience with Brushfire has been great! I would like to learn more about Brushfire because I believer my frustrations with brushfire are things I do not know about the program. 

Brushfire Review 

Thank you, Natalie! We're releasing updates to the app soon! 

My overall experience with Brushfire was great! What made that possible was the great customer service that was provided to me by [SENSITIVE CONTENT] . His patience and the way he made himself available to ensure our experience was excellent was commendable.  

Great Customer Service

We used to do ticket sales on our own or through a local company - Brushfire is so much more professional, easy, and brings results. 

Awesom, easy, and perfectly suited to our needs!

Director of Alumni Engagement

So robust, yet so easy to use!

Daniel O.:                                             Hi, I'm Daniel. I'm an alumni director and I give Brushfire a four out of five review. If you want to know more, check it out in the link below.
                                                       We used to use Razor's Edge, which has been a great tool for us in managing our communication with our constituents and our alumni. The problem was the event module was just kind of an add-on later in its history, and so it's just never been quite as intuitive or as easy to use as our end would've liked, or honestly, as our users would've liked as well. And so we were looking for something that was more modern, more sleek, more mobile friendly, but also on the back administrative end, we were trying to figure out something that we could use that would be more efficient for our team, that would allow us to drill down easier and quicker and also work within a world of QR codes and online streaming and all of that. And Razor's Edge just wasn't there. Razor's Edge was made for events 10 years ago, but we found it wasn't letting us do the events we wanted to and the way we wanted to here in 2021.
                                                       So when we were looking at different places we could go, different software and options, scanned about five, six of them. And by far, Brushfire gave us the most options, the most tools and resources and the fullest feature set of any of them at the best price. The other competitors that we were looking at that had similar features, we were looking at five times the cost of Brushfire. So at the end of the day, part of it came down to cost. Brushfire was the most affordable solution that gave us the features we were looking for, things like easy online access and setup, both for our team, but also online registration for others, gave us flexibility within what we were doing so we weren't stuck with the restrictions that we found in Razor's Edge. So things like look, things like setup, things like if then statements for showing new questions. If someone answered it in this way, we wanted to show them the next question.
                                                       Razor's Edge was a whole lot more difficult than that. Brushfire made that so simple. And I got to be honest, one of the selling points was for me was Brushfire includes customer support. It's not an add-on. And their customer support has been incredible, amazingly responsive, even during our busiest days. And what I love about them is they're willing to think outside the box. So there's been several times over the last few years since we started using them that I've kicked them an idea that isn't quite within the norms of what they do. And they said, "Well, we're not sure, but let's try it."
                                                       They've literally spent hours with me trying to figure out and finesse the system to get it to work. Now there've been a couple of times where they said, "Hey, we're sorry. The system just doesn't work that way." But that's been the rare occasion and that's typically been a dream, not a must-have for our needs.
                                                       The other thing that what I loved is it's not version based. So when we purchased our Brushfire Access, it wasn't, okay, here's the features you get and hey, in a year we're going to kind of upgrade, bring some new features, and if you want those, you got to pay more. Because Brushfire has been on an annual basis, we get all the feature updates as they roll out, which has been awesome because in the two or three years we've used it, we've seen the features we wish they had two years ago actually come into play.
                                                       And their iterations are fast. They respond and customer service, put in improvements really quickly. And so we're really excited. They feel like the company that really desires to serve their customers in a really efficient and effective way. And so for all those reasons, we've been really pleased with Brushfire and we chose them for that.
                                                       Yeah, getting started was actually pretty easy. There were a couple of different things that made that transition from Razor's Edge into a new tool easier for me and my team. Part of it was the customer service I mentioned earlier. Brushfire has been incredible. And so as we work through it, they literally said, "Hey, send us what you know about your event, and our team will build it." And that continues to be the way that they function. If we don't want to build any of our events, if we just want to let them build them, they'll do it from the ground up.
                                                       There's no added cost. It's just part of their support package. And so that's actually where we started the first time. And what was really amazing is they were gracious because I threw everything at them in that first event. It was my dream list and they just worked at it meticulously until we got it right.
                                                       Since then, I've learned some ways that are more efficient to use Brushfire. So I actually now build our own events, and that's actually incredibly simple as well. They have an amazing collection of support documents to walk us through that. But they also, again, are incredibly responsive to our emails for help, and they walk us through that as well. Since we started, they've also built a setup wizard, and that setup wizard is sleek. It walks you through the six major components you need to set up an event.
                                                       And within that does give you the ability and the nuance that you need to say, "Well, it's kind of unique event, so I need this piece." So those three things have made it helpful. Their willingness to set up an event for us if we don't want to, their resource and documentation. And then third, their new setup wizard has made it a super sleek quick process to where people can onboard much more quickly. And it's just quicker, even for me after years of using it to set up an event.
                                                       So a couple of things I'd encourage people to consider is they look at the possibility of moving to Brushfire. There are a couple of things. One, it is based in their system, not on your platform. So just know that you're going to have to do some work to get the branding right. Now, that being said, one of the newest features they've just launched is the ability to embed your registration form on your site.
                                                       And so the branding is much more tight now between their resources, their thing and yours. But at the same time, you are using a third party tool on your site. So just expect that it's not going to look exactly like your site, but what I found is it looks similar enough and they've given me enough control over what the registration form and branding looks like and the response that I can make it fit our branding and our look without too much work. So just be aware of that. You are using a third port party kind of embedded app in yours if you choose to go that route or you're using their website. So just something to keep in mind.
                                                       The other thing to keep in mind that really I didn't expect that surprised me was the inclusion of the online platform as well. And so there's this beautiful thing when you set up a physical event in Brushfire, like an in-person event, it actually connects automatically to an online event if you want to go that way.
                                                       So for every event we do, we set up both the physical registration and we pair it with an online registration so we can do live streams. And I got to tell you, out of all the live stream packages I've used, theirs is the easiest and I love it. It's simple, it's sleek. People love it. It's really easy to kick back and put on-demand features in there after an event's over. So that will be something I keep in mind, those two things.
                                                       And then lastly, I'd encourage you, if you think you're going to use it for more than one event, talk to their team about an annual subscription. Because here's another thing that Brushfire really amazed me. They were willing to take risks with us and they said, "Okay, so tell us what you think your attendance will be in the next year, and we're going to price it out based on that."
                                                       "Now we recognize that that may work in your favor this year. Maybe you have blowout events and you have a thousand more people than you told us. That's okay. We're not going to charge you more. We're not going to ding you for that. You've agreed to something. As long as you also acknowledge that if your events don't go as well, we're not going to refund you for that.
                                                       And I love that because it lets me go into a year knowing what my budget is, what my commitment to them is, and it allows me to go for the biggest, best events I can, knowing that I'm not going to get dinged for it from Brushfire. So if you're going to do more than one event, talk to Brushfire about that annual subscription. It has worked out really, really well for us. Even in the years where we fell short of our projections, the following year they were great to say, "Okay, well, let's bump you back down because your numbers weren't as high last year as you expected them to be."
                                                       So those are three things that I would say. Keep those in mind as you consider Brushfire.

Project Manager

Speaker 1:                                             I'm Lucas. I'm a project manager and I give Brushfire a four out of five. For more reviews like this click the link below.
                                                       Before switching to Brushfire, we were using Eventzilla, and we also considered several WooCommerce WordPress plugins to create event management platforms. We also considered Hoova, Cvent and just a range of similar event management software.
                                                       We decided to go with Brushfire because number one, it was affordably priced in line with other options and cheaper than many options, but also seemed to be a really robust registration platform with a lot of flexibility, particularly in how Brushfire handles group ticketing. So Brushfire doesn't need to require every person in the group to input their personal information. That was important for us. And Brushfire also has really strong customer support. So we liked that.
                                                       Brushfire is relatively easy to start using. The menu, the manage menu for events is a bit daunting. There seems like hundreds of tabs, there are not really hundreds. So it's not a pretty platform on the backend, but everything is fairly clear to use and to just get started is very easy.
                                                       So if you're looking at Brushfire and comparing it to other options, it's really a solid option, especially if you don't really care about a good event website. So what Brushfire will do well is it'll handle ticketing and registration. It's really solid for check-in and all that. It doesn't have a pretty face for the web, like some other options. So if you really care about an event software experience for your users, you might want to look elsewhere at something like Hoova. But if you want a robust and flexible ticketing and registration experience, Brushfire is a good choice.

Brushfire Reviews (2025)

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