Brushfire Reviews

I appreciate the ease and convenience for the attendees and as the administrator for our program. I love the ability to create custom reports which allows us to send information to all the different departments.

I can't think of anything to comment on at this time as we love everything about Brushfire.

I like the organization & variety of it all. It's not just a template site, but you can make it customized in how you want it with ease. I like the daily notification of sign-ups, automatic welcome email, and all the back end details that the software provides. Also, when registrants sign up, they can login back in and track their payments and amount owed.

It's very overwhelming because there are a lot of moving parts & options I didn't know about because it's very complex. However, that is solved by customer service call.

the ability to add purchases to my Apple Wallet.

Some of the conferences I have attended we had issues getting all the info we needed.

The flexibility of the program as we use it for more then I'm sure it was intended. We use it for all our events, product sells, sign ups etc.

We use the platform for more then it was intended so occasionally have to use things in a template that we do not like but nothing that can't be worked around.

Thank you for the kind words and being a loyal customer!

I love the reporting module! It is very user-friendly compared to some other reporting software that I have used. I also appreciate the ability to customize event set up for the needs of our organization. I think we do some wild things sometimes that Brushfire handles well and I have even had cases where the team changed the software to function better for our needs. Brushfire has LOTS features and helpful tools! Sometimes I feel as though we have just scratched the surface.

The many features Brushfire offers came with quite a learning curve for me (BUT, BF team is always quick to help me out!). It took me about 6 months to feel like a savvy admin. That being said though, I feel as though our organization does some intense things with ticketing that may add an element of complexity. :)

I love the flexibility and all the options for setting up attendee registrations and event data. It makes things so easy.

The promo code system is a little bit constraining. I would like to be able to set a number to limit code uses. currently the date option to limit codes is good for most situations but this would be the main thing I would like fixed.

easy to use but my organisation has never received anything it is even difficult to explain that we have benefited anything from Brushfire

accessble on the internet but difficult to recieve

Lasky, we're sorry you've found Brushfire difficult. Visit http://get.brushfire.help to talk to our team!

Brushfire took what was many complex processes for our team and were able to simplify them into an admin/user-friendly and flexible setup. We are able to adjust and manipulate events and data as required and the web-based nature of this software makes it accessible anywhere (including your phone!). The Brushfire team are outstanding in their commitment to our organisation winning and moving forward at every stage of the process and provide continual support especially when implementing new features or developing function areas.

No cons were added to this review

We are able to customize all of our events in a way that best suit us! We have had many different types of events with different seating maps and locations and Brushfire has been such a big help as we explore new and better ways to plan for our events!

There are only a few minor things that have been an issue such as the inability to take certain options (like access codes) off of the page. It has been confused multiple times for promo codes.

What I like most about this software is the price and customer service.

What I like least about this software is the app.

Thank you, Natalie! We're releasing updates to the app soon!

My department went to this software when we found our new software lacking in the area of ticket registration. I have been very pleased with Brushfire as it has saved us in this area and surprised us! The options for the different ways to interpret the data have become very useful. Being able to take that data, extract it, and analyze it has helped us better understand our advertising campaigns, purchasing history, seat breakdown. The ability to create the details we want included (yes/no questions) and shift things around when changes happen, has been extremely helpful in collecting what we need to collect and fix human errors. All in all, a VERY good software.

The many data points and ways to interpret the data can be a bit overwhelming. While this is awesome, the sheer magnitude of the different options can come off as a big bite to chew (all this to say, it is learnable and the data interpretations are extremely helpful when following trends, gathering numbers, etc.).

Brushfire is easy to use and looks clean and professional for the consumer. We like the opportunity to customize/make changes to our event registrations on our own, while also being able to request Brushfire's assistance. Being able to enable the customer to select their housing options for retreat events is beneficial to us. We also appreciate the ease of moving registrants in and out of lodging rooms through the back-end of Brushfire, as needed.

We like much about the Brushfire software.

Kristen, Thank you so much for the kind review. We're glad that our system was able to handle your request and with ease, it sounds like! We're looking forward to continuing to partner with you and your events!

Ease of user usage! Getting events set up has also been great. We enjoy that there are several customizable options.

Security rights are not specific enough. We would like select which users have specific financial rights.

Customization. Easy to get a hold of for problems. Love the staff. Great for multiple types of events.

The aesthetics. I wish it was cleaner and maybe more modern feeling. Sometimes feels a little outdated.

I like that the software has customization to it that allows you to modify things so easily and quickly. It is a great tool to bring clear communication to your attendees pre during and post an event. The report features and tracking from years past is helpful. I've used many registration softwares and brushfire has hands down always been my favorite.

The one thing that as a new user that I didn't like much was how many things you have to click on to get somewhere. And that there is a lot of ways you can get to the same thing. It was a lot before I knew how to get around.

Ease of use. Appealing and clear presentation. Service support is EXCEPTIONAL.

Nothing comes to mind.

I like that is has capabilities beyond just tickets like email, a database, customizable fields. I like that we can set up a customized form for people to fill out for our specific events. It is really nice to have the scanning technology for checking people in!

It would be helpful to have a record of which emails were sent (like a distribution report) to verify the email addresses.

The versatility and functionality of the software are unparalleled in the event field! You can make it do almost anything that you want. I've managed volunteers, multiple breakout groups, lunches, everything pertaining to my event through Brushfire - AND it allows me to pull data and reports on all of those functions. I've never seen anything like it. The support team and customer service have always been so prompt and helpful that I literally can't complain.

No cons were added to this review

I am the parent volunteer running the box office for our high school's School of the Arts. We produce events large and small. It is easy to set up events, promotional codes, ticket types -- everything we need. Reporting is great. Most importantly, the support provided by the BF team is absolutely excellent. If I send a question in, they respond promptly! I'm an IT professional for my "day job" -- I wish all of my vendors worked like Brushfire does!

It took a bit to learn all of the functionality, but even that was made easy by the excellent online help.

Excellent customer support. Every time we call or email with a questions. Brushfire is on it! We sell or distribute over 40,000 tickets for our Singing Christmas Tree and we're very pleased with Brushfire.

it's all good

Thanks for the review, Steve! Merry Christmas!

I like that it's user friendly--I can easily make changes that are updated immediately, and I don't have to wait for someone to do some HTML magic behind the scenes.

I think the only con I can think of is all my software doesn't work as well as Brushfire.

Love it the best product we use I love everything about it. Do not change anything. Don't waste your time it's awesome!

No cons were added to this review

The site has a clear interface; we like the options of choose your own seats or best available; the site is easy to use; prompt and friendly customer service.

Tickets are held in the cart for up to 30 minutes. This may be convenient for some, but holds seats "hostage" that may not end up being purchased.

We have the ability to edit tickets, issue refunds and change information. The best advantage of the software is that attendants have the capability to resend misplaced tickets, change names and forward tickets as gifts.

When we used the service we did not have the ability to utilize the app for registration. Recently, BF change things! We can now utilize the app for registration.

That is easy to customize each event. Also that the price is very good in comparation with Eventbrite.

The Spanish translations is weak and incorrect for many concepts. This is causing confusion on our attendees.