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Peek PRO Tour Operator Software Reviews

Reviews summary

Pros

And the best thing is that it is improved constantly. Managing tours of all kinds (walking, water, flights, etc.), outdoors adventures, or food and drinks experiences never were so easy.

María Magdalena Z.

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The interphase with google analytics was superior and enabled great conversion tracking through the reservation system with minimal set up. Color and theme set up with canned emails was good.

Mark E.

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The best part is this software is designed for the user, cheap and can be used in Costa Rica. This tool will be of great help for waivers, payment hold and organizing offline bookings.

claudia s.

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Cons

Didn't really drive any new tours and did a poor job of integrating into our website. Customer service was really bad.

Justin H.

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Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you.

Jennifer J.

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This software was not for Escape rooms the ease of use was terrible the overall build was crazy especially the name of the topics.

Chavonda G.

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Overall rating

5

4

3

2

1

550

60

13

7

12

95%
positive reviews
92%
would recommend this app

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642 reviews

recommended

Overall Rating

Sleek customization + ease of use

Reviewed 9 months ago

Overall Rating

Peek PRO Review 2020

Reviewed 8 months ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Reviewed 2 years ago

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time...

Pros

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously!...

Cons

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Vendor response

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic customer service!

Reviewed 2 months ago

Overall an incredibly positive experience with Peek and we appreciate everything they did for us during shutdown.

Pros

Any time I ever have a question about Peek I call customer service and the team there immediately is invested in helping my business solve whatever problem we are having. For the money, it is an incredible booking service that I would recommend to all of my friends.

Cons

I am glad to hear about the new update because holding cards for customers is definitely something we have had issues with in the past. The current way is not very convenient or intuitive. Also, the difference in features between the web and mobile app is significant.

Vendor response

James - Thank you so much for taking the time to write a review for us. We're happy to hear our support team has been so attentive and willing to work with you to solve any of your issues. Please continue reaching out with any issue that may arise or question you have! Looking forward to working with you in the future and helping you provide the best experience possible for your guests!

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  • Ease of use
  • Features
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AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.

Reviewed a year ago

I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but...

Pros

Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Cons

Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Peek PRO booking software = smooth sailing for our boat business!

Reviewed 2 months ago
Pros

Peek PRO software is so simple and easy to use, and it makes our booking process seamless. The software ties into our website so well, and our customers always comment on how easy it is to book a sail with us. We appreciate the real time booking, calendar updates, automated confirmation/reminder emails and all the support that goes along with using the Peek system. Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO!

Cons

There are a few bugs or software quirks that we find from time-to-time since we rely on this system 100%. However, with that said, whenever we have an issue, the amazing Peek Support team helps us resolve it, or find another way to execute something, within a timely manner.

Vendor response

Hi Rena, we're so glad this recommendation paid off and that you're finding Peek Pro useful for your business. We strive to offer the best platform for businesses like yours and continue to work on ways to provide the best booking system out there. Our customer support team is always available for any issue you may have so please keep contacting us if you ever have a question! Our features are designed with partners like you in mind so we're so glad to hear that you find them key to your operational needs. Please let us know if you ever have any questions in the future!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Peek is everything we needed

Reviewed 6 months ago

Automating many regular tasks, including guest followup emails, waivers. As well as connecting directly to OTAs so they have our exact availability and no longer have to check multiple sites to update availability.

Pros

We really like the simplicity for setting up new products. And appreciate the software updates that continually improve the booking software.

Cons

Not optimized for Android tablets or cell phones.

Vendor response

Hi Gary - Thank you so much for taking the time to write a review. It's great to hear how our Digital Waivers and OTA Integration helps make your business succeed. As you said, we are constantly looking for ways to update the software to provide the best experience for all our partners. We look forward to continuing working with you in the future!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Software that Streamlines our Front Desk Procedures

Reviewed 2 months ago

We appreciate how this integrates with our website, and allows customers and employees to complete bookings. Our front desk team is able to increase efficiency, and have a more professional approach to customer reservations.

Pros

Peek Pro is easy for our employees to learn, and easy for customers to use when booking our services. Peek Pro's customer support team is always quick to answer our questions.

Cons

The gift card system needs to be updated. Only customers are able to buy gift cards, our employees are unable to help customers that want to buy it in person. We can do promo codes in place of gift cards, but it's not a great work around.

Vendor response

Hi Else-Jean, Thank you for taking the time to share your comments with us! We're so glad you've found Peek Pro simple to use and helpful for both your team and customers. Our customer support team is always available to help if you have any questions moving forward! We value your comments regarding gift cards and take them into consideration when updating the site next! Please don't hesitate to reach out to our team if you have any other comments or questions related to the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exactly what I was looking for in a booking system for a tour company.

Reviewed 2 years ago

Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.

Pros

Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Cons

Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Vendor response

Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Excited to be using Peek for my new company

Reviewed 10 months ago

Excellent so far

Pros

This software does everything and it is easy to use. Easy to set up and excellent customer service

Cons

There is nothing that I have discovered yet

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Pésimo servicio a cliente

Reviewed 8 months ago

La experiencia mientras todo funcionó fue muy buena. A raíz del COVID-19 Peek dejó de transferirme el dinero de mis ventas y ha retenido mi dinero por más de 4 meses. El personal de atención no resuelve nada y solamente dicen que lo van a revisar.

Pros

El software funciona bien, las reservas se hacen facilmente y todo lo técnico funciona.

Cons

Definitivamente la atención a partners es pésima; no resuelven los problemas y se comportan de manera muy sospechosa. Definitivamente no recomendaría este software por esa parte.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding software for rentals!

Reviewed 2 years ago

Spectacular! Once set up, it's almost too simple to use!

Pros

The sleek design looks spectacular on our site and is very easy for the customer to use.

Cons

It's a little tricky to set up mostly because there's an endless amount of features and options.

Vendor response

Thank you for writing this review, Dan! So happy to hear that you've had an outstanding experience with the software. You're right; it can certainly seem like there's an endless amount of features at your disposal, so don't hesitate to reach out if you need any support!

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Ability to interact with reservations/ reservation information is too limited

Reviewed a year ago

Super helpful staff. Incredible onboarding process. Constantly checking in on us. However, issues like not being able to simply interact with individual customers after a booking is made or easily see the waivers associated with each participant on a trip have twice been passed off as complicated for larger tour operators. I have a mocked-up screenshot of what this could look like if anyone is interested....

Pros

I like how easy it is to learn how to set up a calendar or product or activity. I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking.

Cons

In the last few weeks of trying to get our business going (and during these times everything is very up in the air) I have been particularly frustrated with the ability to interact with bookings and information in bookings once they are made. Example one: once a booking is made, if I want to send an email to someone that is not a stock email, I can't do that from Peek. Now we have two communication...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value, amazing support!

Reviewed 4 years ago

Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.

Pros

I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you. The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the...

Cons

The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely. There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Vendor response

Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We have been using Peek Pro for our tour business for several months and could not be happier.

Reviewed 4 years ago

The automation of so many functions that used to be manual without any deterioration of customer experience (and likely an improvement) has been invaluable.

Pros

- The account rep. who sold us the product, having been a tour guide for many years himself, truly understands our needs and has gone above and beyond to ensure our satisfaction. With reps like him working for them this company will likely do very well. - The migration and on-boarding to this software was very easy and seamless. - The support team has always been incredibly knowledgeable, kind, helpful...

Cons

On occasion, when reception is poor (as it can be when you are out on tour) the system can be a bit slow, though this has not happened often.

Vendor response

Hi Marc! Thank you for writing such a nice review of Peek Pro. We are always listening to our Partners feedback, and building the features that add the most value for them. It's great to see these features have been helping you the way we hoped they would. Also, thanks for the feedback on your account rep has been - looks like we'll need to take him out to dinner to celebrate. We understand that...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best tour/activity software around

Reviewed 4 years ago

We have been using PeekPro for around 2.5 years now and it has been a fantastic experience. I can't say enough good things about the team and software. There is a lot of competition out there now and to me what really sets Peek apart is the user experience -- Both on the back office side and customer facing side. We need software that is powerful with tons of features but also relatively easy to learn...

Pros

- User experience - Easy of use - Advanced pricing features - Inventory management - Promo codes - Channel management & marketing - Customizable and advanced booking flow - Conversion tracking features

Cons

They're continually improving the software so naturally there are things that are constantly being fixed, improved and updated which you should expect from any software. That being said, there are no *real* cons to speak of. Any cons I might have had in the past they have fixed and/or they've added those features.

Vendor response

Hi Kyle, Thank you for your review! It's always awesome to hear your feedback so we can improve our software for you and the rest of our Partners. We definitely pride ourselves on our future-proof software, and it's great to see you notice that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We've seen a 25% increase in clicks to conversion to sales!

Reviewed 4 years ago

We've seen a 25% increase in the conversion of clicks to sales! More to follow on that later. We switched over to Peek after spending 10 years with Zerve. We were in fact one of Zerve's first customers outside of NYC, making us one of the first tour companies in the country to move to an online reservation platform! While being forced out of necessity to make a switch was not ideal, we did our due...

Pros

Ease of use. Speed at which reservations can be made by customers. Tech support. Conversion rate of clicks to sales.

Cons

It's missing a few whistles and bells I would like to see. But, I've spoken with the development team and many of these updates are on the way...

Vendor response

Hey Mike, A review like this from you is amazing! We are thrilled you've seen such an increase in your conversion of clicks to sales. As you said, our developers are always working on more features to help operators like you, and seeing such definitive growth in your business because of our product is incredible. You know you can always reach our Partner Support team 24/7 with any ideas for features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Peek Pro Is A Winner!

Reviewed 2 months ago

Again, the customer support, ease of scheduling for our customers, ease of check in are all great! Highly recommended.

Pros

For small businesses or businesses just starting out the fact that there is no cost to the business is awesome! The small Peek fee is passed on to the customer. The design, customer support and implementation is all done by Peek. That is awesome, and they actually answer their phones.

Cons

Like any software they each have small features from an end user that you would like to see. For example their app is only Apple compatible. Cool thing about Peek is that you can request something to be changed and added, and they pass those thoughts and suggestions on to their development team.

Vendor response

Steve, your comments are very appreciated by our entire Peek Pro team! We're dedicated to providing a platform that's suitable for businesses like yours and will continue to do so to ensure the best experience possible for you and your customers. As mentioned, we value all partner requests and always take them into consideration. Please continue reaching out to us with your suggestions! We love hearing them! We're looking forward to continue working with you and Time Crunch Escapes in the future!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The reports side is fantastic

Reviewed 8 months ago

The software is great, customer support is phenominal

Pros

reporting functions and pricing for user is great. Some calendar function and customization options.

Cons

It was tough getting over the extra charge to our customers. Use of the actual calendar has some hurdles for us but Peek is working with me to sort it out

Vendor response

Hi Tanya, we're glad to hear you're finding Peek Pro useful and it sounds like you're really taking advantage of some great features. The Reports feature was designed to help operators, big or small, actively track their business a number of different ways. Feel free to reach out to us if you ever have any questions about a part of the Reports feature. We look forward to continuing to work with you and Big Blue in the future!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Helpful

Reviewed 2 years ago

As mentioned I have been looking for a sotware that will assist us in selling our product as well as an internal reservations system. This has worked for both. Loving it!!

Pros

I have been looking for a booking software for the company that I work for for years. I have used a few but after a year I discontinued using it because they never met the needs of the business. Peek Pro is amazing. It is so easy to use and set up. I enjoy navigating through the process of booking tours as well as the back of house setting up tours. I can't wait to utilise it in its full capacity.

Cons

There has been a few glitches. In the beginning it kept saying that all tours were booked. I had a few people call me asking me if we have availability, because when they book online it says full. We rectified it. I still have some problems setting up new tour times and when I went to the support team I never got an answer back.

Vendor response

Hi Nancy! It's great to hear that you're loving the software. We're glad that it's been able to help with both your reservation system and sales. Thanks for the feedback about the Support team - we'll be sure to pass it along!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall great software with some room for improvement

Reviewed 6 months ago

There are small problems that need fixing but we are overall satisfied with Peek Pro's software and especially happy with their customer service team.

Pros

We appreciate the ease of a cloud based payment system, as well as the easy to navigate interface.

Cons

Since we began using Peek Pro we have asked for the ability to split payment methods, being unable to utilize this type of feature definitely created some headaches and lot business. However, it appears that Peek Pro has implemented this featurein the latest version. We also have experienced some issues with customers being refunded and then recharged for the full balance when we attempting to update...

Vendor response

Hi Jacqueline! Thanks for reaching out and writing your review. Your comments help us make Peek Pro serviceable for all partners. Peek Pro 6 does have the ability to split payments so please reach out to our customer service team with any questions on how to use this new feature. We hope that you stay satisfied with the Peek Pro 6 changes and continue to find the software helpful with the new improvements.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Couldn't imagine my business without it.

Reviewed 3 years ago
Pros

We were with several of Peek's competitors but were always looking for a better fit. We have been with Peek now for several years and we aren't on the look out any more. We started with them shortly after they launched, and there were some growing pains at first but in retrospect, it is really stunning how much they have grown and how often they roll out new features and functionality. I have found...

Cons

My only complaint is that there are so many new features rolling out that sometimes I cannot keep up. However, I am aware that the issue may have more to do with my own issues and not be a reflection of Peek at all.

Overall Rating
  • Ease of use
  • Customer support

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Most Excellent Booking Platform!

Reviewed 6 years ago

I switched to Peek Pro from Get In Sell Out about 2 months ago, and there's no looking back! I love the clean look of Peek and the ease of use for both my customers and on the back end. Their setup fee was nominal, and the operating costs are flexible. All of the credit card processing is done seamlessly through Stripe, unlike with GISO where folks were redirected to PayPal. Also since Peek is just...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Customer Focus

Reviewed 2 years ago

After volunteering for a well-known college senior business class project, the primary focus for business improvement was the need for a web-based reservation system that was customer friendly. Peek worked with me to make the customer experience with the reservation process as user friendly as possible. I have since received many unsolicited comments praising my website and reservation system. Mission accomplished!

Pros

I've looked at other tour operator software and tried a couple for a short while. What impresses me about Peek is that they strive to give you exactly what you need to operate your business. I've watched them over the past couple of years as they continue to add services and capabilities as customers request them. The others pretty much tell you it's their way or the highway - take it or leave it. So I left them!

Cons

I had to think about that one for a minute. I guess I would say that their smart phone apps could be better. They don't have a lot of the same functionality as the website has.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Glad I Choose Peek PRO

Reviewed a year ago

I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.

Pros

Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Cons

Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

Overall Rating
  • Ease of use
  • Customer support

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30% increase in sales in the first 2 months!!

Reviewed 5 years ago

I am the owner operator of Virginia Beach Horseback, the only destination in the United States where you can rent horses and ride down the beach on a resort beach. We tend to place in the top 5 websites for "Riding horses down the beach." With this being said, it was a necessary business move to strategize a better way to capture more customers by making it easier for them to reserve online through...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Friendly

Reviewed 2 months ago

Overall, the company is easy to work with and the software too!

Pros

Peek is really easy for the user and our guests. The back-end took us a little bit of time, but honestly not much. And the guest experience is very simple!

Cons

I wish it had a couple of more customizable options - like discounts for specific tours instead of one overall discount code.

Vendor response

Hi Jessamyn - Thank you so much for taking the time to write a review and share your experience. We've enjoyed working with the Joliet Area Historical Museum over the years and hope to continue working together for years to come. Peek Pro was designed with both the interests of users and guests in mind to ensure a smooth experience for both parties. Our team values your feedback and will definitely consider it moving forward. Please don't hesitate to contact our team if you ever have any questions in the future!

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