Spiro Features

Spiro

Work Smarter, Close Faster.

4.44/5 (27 reviews)

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API
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Benchmarking
CRM
Calendar Management
Calendar/Reminder System
Call Management
Call Recording
Call Tracking
Campaign Management
Cataloging/Categorization
Channel Management
Chat/Messaging
Collaboration Tools
Contact Database
Contact Management
Content Management
Contract/License Management
Customer Database
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Document Storage
Email Management
Email Marketing
Email Response Control
Email Templates
Engagement Tracking
Field Sales Management
Forecasting
Goal Setting / Tracking
Interaction Tracking
Lead Management
Lead Qualification
Live Chat
Marketing Automation
Meeting Management
Microsoft Outlook Integration
Mobile Access
Multi-Currency
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Projections
Real Time Reporting
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Rules-Based Workflow
Sales Forecasting
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Social Media Integration
Task Management
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Third Party Integrations
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API
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Benchmarking
CRM
Calendar Management
Calendar/Reminder System
Call Management
Call Recording
Call Tracking
Campaign Management
Cataloging/Categorization
Channel Management
Chat/Messaging
Collaboration Tools
Contact Database
Contact Management
Content Management
Contract/License Management
Customer Database
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Document Storage
Email Management
Email Marketing
Email Response Control
Email Templates
Engagement Tracking
Field Sales Management
Forecasting
Goal Setting / Tracking
Interaction Tracking
Lead Management
Lead Qualification
Live Chat
Marketing Automation
Meeting Management
Microsoft Outlook Integration
Mobile Access
Multi-Currency
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Projections
Real Time Reporting
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Rules-Based Workflow
Sales Forecasting
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Social Media Integration
Task Management
Territory Management
Third Party Integrations
Workflow Management
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API
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Benchmarking
CRM
Calendar Management
Calendar/Reminder System
Call Management
Call Recording
Call Tracking
Campaign Management
Cataloging/Categorization
Channel Management
Chat/Messaging
Collaboration Tools
Contact Database
Contact Management
Content Management
Contract/License Management
Customer Database
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Document Storage
Email Management
Email Marketing
Email Response Control
Email Templates
Engagement Tracking
Field Sales Management
Forecasting
Goal Setting / Tracking
Interaction Tracking
Lead Management
Lead Qualification
Live Chat
Marketing Automation
Meeting Management
Microsoft Outlook Integration
Mobile Access
Multi-Currency
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Projections
Real Time Reporting
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Rules-Based Workflow
Sales Forecasting
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Social Media Integration
Task Management
Territory Management
Third Party Integrations
Workflow Management
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Mobile apps

iOS App


12 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


55 reviews

Spiro Feature Reviews

24 reviewers had the following to say about Spiro 's features:

Mary B.

Amazing Support. Easy to Use/Customize. Spiro Assistant = Brilliant.

2019-08-26

We use Spiro to organize leads, track the progressions, and house the data for all our accounts.

Pros

My all time favorite feature is the Spiro assistant.

Cons

I think this is more of a learning curve - the reporting section is really rich in detail and I just don't have time to sit with all the different reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Orly K.

An easy to use CRM with the best sales reports!

2018-01-19

I wasn't that familiar with running reports, so was hesitant at first to use them, but the customer support people at Spiro walked me through the reporting features and now I use them all the time.

Pros

Very easy to get up and running - the customer service team helped me import all of my contacts smoothly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Austin I.

Spiro has helped me grow my business and handle the increase in customers.

2018-01-11

Efficeincy, ease of use, effective systems management capabilities.

Pros

I like most about Spiro it's easy to use user interface. I can put all the relevant information about a customer in an easy-to-manage location and classify them with a great deal of specificity.

Cons

I like to sort throught my customers by accessing their "Created Date", but organizing opportunities by "Created Date" is not currently an option on Spiro.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


We're so happy to hear that Spiro is helping you grow your business! Thank you for your feedback on wanting to sort your opportunities by "create date". We plan to roll out sorting options like this in a release next month.

Read more
Joshua B.

What an easy CRM to use and have available

2018-08-21

My company has seen an uptake in overall customer interaction and collaboration between sales personnel.

Pros

This has been one of the best CRM experiences that I have had.

Cons

We have had some cases where we needed some more functionality. However, Spiro was eager to address our concerns and has really come through on our requests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


Thank you Joshua! We are happy to hear that Spiro is helping you reach more customers, and allowing all departments to work together easily. Thank you for being a Spiro customer!

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Jim L.

The support we've received by Erick Ruuttila has been fantastic!

2018-07-16

Detailed opportunity tracking with a minimal time expenditure.

Pros

The automatic entries when an email is sent or received and automatic entry when a phone call is placed.

Cons

There have been some reports which I needed, but Erick quickly and in great detail created the reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


Thanks Jim for being a Spiro customer, and for the nice review! We are pleased to hear how happy you are with the customer support you have received. Thanks again!

Read more
DJ W.

Great for managing deals. literally have to think a lot less and just go.

2018-01-08

Pros

Love the Gmail plug-in and how we can export contacts into a csv.

Cons

Not fully understanding how all the data, results, and reports are tracking/compiling.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


Hi DJ,
Thank you for being a valued Spiro customer. If you'd like to dig into the Spiro reports a little more to understand all the data, our Customer Success Team is always here to help you out!

Read more
Luis U.

Helped organizing my client data

2018-07-10

Categorized dashboard

Pros

Categorized, always modifying, helped in organizing my client database, its reminders features, emails I receive about reminders

Cons

Could use a bit more.functions, but overall its good. A bit of color and grafix on the website could make spiro more attractive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


Thanks for your positive feedback Luis! We are glad to hear that your productivity went up since using Spiro. Thank you for being a valued customer.

Read more
Greg N.

Finally A Salesperson-Friendly CRM

2018-02-21

It is a great sales management aid.

Pros

Add in to that the countless features that are included, especially the reporting options and you have a program that is kind of fun to use.

Cons

It would be great I guess if it did all the work for me, but then I would be out of a job! So please don't let it get too smart!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Athena D.

Good and Bad. Some things we love, some things we don't.

2018-01-05

I was able to express my Pros and Cons of the product I've been using. I spoke on behalf of myself and my colleague, who is also using Spiro.

Pros

Ability to connect contacts under company.

Cons

It's difficult to sort a report and there are a lot of unnecessary fields in the reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


Hi Athena,

Thank you for rating our customer support 5 out of 5 stars! We take pride in having a Customer Success Manager assigned to every Spiro user. I'll have your CSM reach out to set up a time to go over reports, and how they can work best for your needs.

Read more
Chris S.

Organization for my sales team.

2018-01-05

Pros

It is very easy to use and no excuse for team not to use it.

Cons

I know the data is their to help make my team more efficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


Thank you Chris for your review, and for being a Spiro customer! Our customer success team is always here to help you set up any reports you need to make you team more efficient. I'll have your Customer Success Manager reach out to schedule a time to review what reports you'd like to see.

Read more
Anonymous
(Telecommunications company, 501-1000 employees)

The best CRM that I have ever used. It allows very easy and intuitive tracking of the my accounts

2018-07-10

Increased sales and more recurring revenue from repeat customers.

Pros

Easy and intuitive input and tracking of my accounts, prospects and customer renewals so that nothing falls through the cracks.

Cons

I do not like the limited integration of the spiro mobile app when receiving a call from a customer in my spiro app who isn't saved in my personal phone book so it doesn't put the callers name into my call screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam C.

I have enjoyed using Spiro over the last few months. This is the best CRM I have used

2018-01-08

Having multiple accounts, and contacts within each account I am easily able to track my communication on a daily basis.

Pros

When I send emails or receive them, they automatically populate in my contacts profile.

Cons

I have had a few issues with lost contacts, but the customer service team at Spiro has been very quick to help me with this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


Thank you Adam for your review of Spiro! We are happy to hear Spiro is keeping you on top of all your deals.

Read more
Anonymous
( company, 11-50 employees)

easy to use, fairly intuitive

2018-01-11

Pros

Nice layout and very good in terms of providing the necessities as a CRM tool.

Cons

There is limited functionality and data migration capabilities between accounts, contacts and opportunities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jared S.

Love the App on my phone and the reminders

2018-01-04

Pros

The quick access is a huge bonus

Cons

How many calls I have made, how many time I called a specific contact and time of day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


Hi Jared,
Thank you for being a valued Spiro customer. As a Spiro user, you receive an automated weekly email that show you a summary of your sales activities, including numbers of calls, emails and meetings. You can also gain valuable insight into your sales productivity by using the email assistant. Send a quick email to assistant@spiro.ai asking what you have done this week, and you'll receive a summary of your progress.

Read more
Anonymous
(Financial Services company, 51-200 employees)

My experience with Spiro so far has been very good.

2018-07-13

Obviously the tracking of prospects and activity by the sales team, both inside and out.

Pros

I like the fact that Spiro is very engaged on a daily basis with customer support.

Cons

If you want to set up a campaign and select multiple contacts/pages, you can only do it one page at a time instead of selecting "select all".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Luke T.

Spiro has changed the way we manage contacts and opportunities.

2018-01-05

This software has allowed us to aggregate contacts and business opportunities across many users in multiple offices.

Pros

I think what we at Henderson Services are finding that we like the best about Spiro is the availability to have several people working out of the same group of contacts and to integrate all of our touches and opportunities so that we are all aware of who is working on what.

Cons

Occasionally certain pages are not set up quite the way we would like or do not have filter options that we need to see. Fortunately the Spiro team has been great about customizing our experience and helping use get those things integrated into our version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh H.

I have really enjoyed using Spiro to organize my contacts and prospects.

2018-01-04

The ability to organize and manage information about prospects, in a way that others in my company can access to. This shared information helps prevent missed opportunities on our end.

Pros

That it constantly reminds me to follow up with prospects, that I may otherwise fail to follow up with in a timely manner. I love the app. It's the best!

Cons

That it sometimes acts choppy when accessing on my PC through Internet Explorer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


Hi Josh,
We're happy to hear that Spiro is helping keep you organized and following up with your prospects in a timely manner. Thanks for being a customer!

Read more
Duane V.

Customer service and response to emails is second-to-none.

2018-03-05

Improved organization leads to more sales won and the ability to stay on top of repeat customers and track when their next shipment will need to get ordered

Pros

The ability to track every interaction with each of my customers so I can pull up the history quickly when I go to visit or call that customer.

Cons

I wish it was interfaced with Siri for voice command while I'm driving.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


We are pleased to hear that you are winning more sales with Spiro! Thank you for your great feedback, and for being a valued customer.

Read more
Kevin O.

Easy to use and does a great job of reminding me when I need to follow up with prospects

2018-01-08

More prospects entering my pipeline because I was reminded to make that 4th and 5th call. More touches equal more opportunity.

Pros

The reminders hold me accountable to follow up emails and a regimented sales cadence.

Cons

Other sales engagement tools have automated the email processes which saves a significant amount of time, but those other tools are also more expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


Hi Kevin,
I'm pleased to let you know that we will be releasing more automated email functionality in the next month, giving users the ability to send email campaigns to a list of contacts, and track opens, etc.

Read more
William R.

Catania Oils

2019-06-20

I seem to be more organized and i enjoy all of my communication with a given prospect in one location.

Pros

the organization of my leads and how it does not allow a lead to slip through the cracks.

Cons

I would like the reminders to be shown in a calendar format so i can tell how many reminders i have in a given day and also be able to drag and drop reminders to different days (similar to outlook calendar).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
James S.

Easy, Fast and Hardy enjoying the experience

2018-01-05

Pros

Ease of use on all devices I have as well as functionality. Data entry is simple with an easy flow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ginny C.

Spiro

2019-07-01

I love working with my customer service rep, they listen to our thoughts and changes and get back to me in a timely manner.

Pros

It is easy to use and to keep our accounts in order

Cons

we are now working with them to build a to-do list

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 51-200 employees)

Spiro is a great every day CRM tool to help keep clients and prospects organized.

2018-01-04

Pros

The organization of the tabs makes it so I can go from my company prospects to my reminders in an easy fashion.

Cons

The app is significantly less detailed with notes that myself or my teammates have left on company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim L.

Great Team

2018-07-16

I have a better understanding of the sales funnel across the company - helps in allocating resources.

Pros

Very easy to use while on the road - a great tool for all of our sales people.

Cons

Not that many cons - really. Coming up the learning curve always takes time. Getting our people to use and to trust it was thew biggest challenge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Spiro Technologies


We are happy to hear that Spiro is helping your sales reps be their best. Thank you for your review, and for being a valued Spiro customer!

Read more