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SurveyMonkey Pricing

Pricing overview

Value for money rating

4.6

/5

8.8K

Price starts from

25

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

SurveyMonkey is available across Individual, Team, and Enterprise plans:

Individual -
Premier Annual: $67.96/month
Advantage Annual: $27.17/month
Standard Monthly: $12.22/month

Team -
TEAM ADVANTAGE: $21.07/month
TEAM PREMIER: $51.66/month

ENTERPRISE - Please contact SurveyMonkey directly

Need more detailed pricing information?
Visit SurveyMonkey web:

What users say

As far as pricing Survey Monkey is great as its easily affordable and doesn't break the bank using it. Creating survey is super easy and time saving, but still produces top notch efficient results.

MS

Mark S.

It has been very helpful feedback and effective for us. We have mainly used the free trial or free version, but hoping to budget in the future to unlock some of the additional features.

AM

Amee M.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Advance Survey creation and collection software at a reasonable price

Reviewed 8 months ago

SurveyMonkey met our required needs, which was running a semi-anonymous internal survey for approximately 100 employees. The survey in question was large enough that it could potentially take up to an hour to complete and we were able to make full use of the built in skip logic to allow the submitters to avoid entire sections that did not apply to them. The cost was also extremely reasonable for what was being offfered.

Pros

SurveyMonkey offered all of the features our company required in order to run a employee supervisor satisfaction and evaluation survey at a reasonable price. Our primary requirement was the ability to run the survey semi-anonymously so that we could track who responded to the survey without linking response data to a particular submitter and SurveyMonkey handled this perfectly. Additionally the ability...

Cons

While most of the features are easy enough to use that a none technically included user could handle most of the creation, issuing, and analyzing process there were some areas that required our IT personal to provide advice and assistance. Mostly this was due to the language used to describe certain features not being intuitive enough. While most things were very straight forward the skip logic and collector logic required some experimentation in order to fully determine how they would behave since we found the descriptions to be to ambiguous.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy and Cost Effective

Reviewed a year ago

Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features that will make this program very useful for both collecting and analyzing data. The interface is incredibly user friendly, and when used in tandem with the mobile app, this product is very convenient and effective for basic survey needs.

Pros

The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.

Cons

The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Leading Survey Software on the Market

Reviewed 2 years ago

Overall, we are very pleased with how SurveyMonkey helps us successfully tackle a wide array of tasks. The product is so incredibly customizable which allows it to be reconstructed to help us with everything from weekly surveys to determine lunch orders for employees, to satisfaction surveys, to focus group surveys, to product questionnaires, and more. The greatest value SurveyMonkey provides any business is time-savings. The product makes survey creation, distribution, results tracking and collection, and analyzation quicker than any manual labor or combination of other softwares.

Pros

Much like with any product or software, ease of use is the most important pro because it defines the entire user experience. SurveyMonkey's ease of use and compatibility with a variety of systems and softwares earn the product an A+. After a few login's and explorations of the software, it quickly becomes apparent that the design of this product is well-thought out and strategic. The flow from between...

Cons

More than any other product or software I have ever reviewed, SurveyMonkey has the fewest cons. Truthfully, from our experience with the software, there really are no stand-out cons that we've been unhappy about. When having to thoroughly consider all aspects of the product, I'd say the greatest con is the cost of the product. We operate on a business plan that charges per user with a minimum requirement of 3 users per plan. I'd like to see plan options with preset amount of users that would offer better rates. The cost of the Personal Plans are much much worse and mostly require annual payments versus monthly which locks you in for one year and I think the lack of flexibility there is SurveyMonkey's biggest upset. I'd hardly ever consider their use for personal at their current costs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Power your surveys with SurveyMonkey

Reviewed 3 years ago

Recently I was reading often about the SurveyMonkey app and that many people use it and finally decided to try it and see whether is cool or not. I was little skeptic at the beginning but when I created my account and saw the design and how easy it is to work with the app I got involved with it. As I said earlier it brings joy to create your surveys such easy and finally they look even better than...

Pros

I think this is a cool software because of: 1. It is very easy to use web application. 2. It has an intuitive design and you do not have to waste time in understanding how to create your survey. Everything can be done in a few minutes. 3. You can either create the survey on your own or you can even just answer some questions and the program will create the survey for you. Of course, you will need to...

Cons

I didn't found any inconvenience using the app so I think it supports many things and it gives you a good feeling using it. Maybe some people will not like that for some features you need to pay some price, but I think the price is very good for the many features it brings to you. And if you want powerful surveys, this is your app.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Benchmark Solution for Survey Creation Comes with a Price

Reviewed 3 years ago

I've had nothing but wonderful experiences working with Survey Monkey. Whether it be the ease to make professional looking survey with from scratch or using their amazing library of temples, the effortless collection of responses from your surveys whether they have been posted on your website or or embedded in social Media platform, or the dynamic looking reports you can create literally with a push of a button, this a wonderful yet slightly expensive survey solution .

Pros

This is hands down the best and comprehensive survey creation, tracking, and monitoring Solution out there, and there are many to choose from. Others might feature some gimmick that can't be found within Survey Monkey, but none of the others come with such a robust set of features and tools.

Cons

It's not cheap. And don't go expecting to get back with a free trial or limited plan, unless who want to be frustrated? From utilizing their amazing library of templates to monitoring any size volume of responses to utilizing their recruiting and panel services when you're short on time but need results, you want to make sure to not cheap on the plan select.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The original easy to use tool, now with a ton more features and functionality.

Reviewed 9 months ago

Overall SurveyMonkey is still our go-to tool for measuring employee experience and receiving feedback, while the simple visualizations of our data has proven to be a big bonus in analyzing the data to make decisions around which actions to take to action the data.

Pros

The SurveyMonkey tool has evolved from its original format to grow exponentially in the number of features it offers, but has maintained its core value proposition which has always been ease of use. Understanding the layout and how to build surveys is easy and straightforward, and a quick search of the help materials can explain more intricate functionality that you may want (such as customization and survey logic.) From there SurveyMonkey has evolved to include excellent dashboards to visually display and share the live survey results with others. This feature is especially useful for providing senior leaders insight into the data without having to send around static documents that may change as more responses are received.

Cons

The licensing and pricing structure can initially be confusing and the way individual user data is stored makes it difficult to move from multiple small accounts to a large enterprise account without a lot of consolidation work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Survey Monkey - Needs some improvement

Reviewed a year ago

Technically this is a great product but the customer service and support side of things is just awful. At one point it felt like a ghost business. If there is a phone support number I could never find it. Email response takes days and sometimes weeks. Use the product but hope you do not need support.

Pros

Nice customisation available. Applying our own branding was fairly easy. Completing a survey as a user feels slick and snappy.

Cons

I needed to deploy this via API. To get the survey results relied on Webhooks. That took me awhile to get right. What I truly found frustrating was the cap on API calls (500). To lift the cap meant taking our account to a commercially unacceptable price. Five times our existing plan to double our API. Calls. In addition it took weeks to hear back from customer service. They only got in touch after I went public on Facebook.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A Free and Easy Survey Manager

Reviewed 4 years ago

Survey Monkey is an easy-to-use system which has provided a means by which we are able to better understand how we have succeeded with different customers and where we need to improve. While there is a fee to receive all the benefits with Survey Monkey, it has certainly been worth it.

Pros

The nice thing about survey monkey is that it gives you an easy way to get opinions on various topics through a simple form. Furthermore, rather than having to create the form by hand, Survey Monkey does all the work. Choose your question type, input the question, and *boom*: you've got your first form up and running. Since Survey Monkey is based on links, it also protects any user from inputting...

Cons

While there is a basic plan, Survey Monkey does have paid options. This means the basic plan is severely limited in options. You have a limited number of surveys, questions, and even responses. Customer support is even limited based on whether you pay money or not. While every program needs money to pay for their different employees, the price is certainly steep. Furthermore, as far as responses...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, great results.

Reviewed 2 years ago

With SurveyMonkey, I can create surveys and collect the opinion of my clients about my business. Also, I can generate questions to understand the client's needs. With survey create on SurveyMonkey is easy to study your target public and clients. You can also conduct academic research using their feature of the targeting audience. I am a researcher, and I am a respondent on SurveyMonkey. They are a great company to do a partnership, so I believe SurveyMonkey is a powerful tool to help businesses around the World understand their clients and study the market.

Pros

SurveyMonkey is a great tool to connect your clients with your business. They have a simple layout, and it has many tools to help you create a survey. Also, the shape of the questionary is clean and easy to understand. For this reason, the respondents can give their best opinion about your business. The free version has almost everything you need to create high-quality surveys, and the price of the year subscription is a good deal because of this, I highly recommend SurveyMonkey.

Cons

I like less of the block of the feature of added your company logo in the free version. You can't put your logo on your survey if you have only the free version. I think the feature company logo added to the free version will attract more partners to SurveyMonkey because the partner will feel more confident and encouraged to spread their brand, and the partnership with SurveyMonkey with their public, clients, and respondents.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easiest and quickest survey tool out there

Reviewed 3 years ago

We have been using this tool for many years now and it's the go-to when we are considering gathering any kind of data for a variety of purposes. It has yet to disappoint, but we hope that there is ongoing feature introductions.

Pros

It's incredibly quick and easy to set up an account and a survey. There are common questions that can be easily applied to your survey, along with the ability to customize questions, and a fairly comprehensive bank of question types that are super useful. It's easy to apply themes and logos to make it look professional, as well as the ability to customize things like the thank you page, although some of these features are only available on paid accounts. The analysis tools have gotten even better recently with a very easy way to set up a dashboard to publicly present results. There's control over users on paid accounts to share certain surveys and levels of access within those surveys, which is very helpful for us.

Cons

The biggest issue encountered so far is that there is no option to automate things to send a submission to the person who filled out a form. This has to be done manually. For this reason, we use both SurveyMonkey and Wufoo; if SurveyMonkey had this option, it would be a one-stop shop. Some of the logic ability is a bit limited. The free plans are very limited, but it's nice to still have that option when very simple surveys are all that's required for a small team. Paid plans are fairly pricey if you're not using it very often, and non-profit pricing only applies to registered charities.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SurveyMonkey enabled us to supercharge our market research without heavy monetary investment

Reviewed 4 years ago
Pros

We found it so easy to set up any type of survey based on what data we wanted. Competing services do no come close to the survey type options that SurveyMonkey offers for all manner of uses ranging from inter departmental data to customer research. We didn't even have to read through the documentation before using the services that SurveyMonkey offers, a towering testament to the intuitiveness inherent in the service. The templates are really helpful for a new term members who don't know how to craft a professional and complete survey. We mostly start with the provided templates and slightly modify them depending on our needs. Every team member gives the user experience an A+; there's little or nothing to complain about with the user experience

Cons

the very attractive advantage plan is quite expensive for small to medium businesses. It would be nicer if this package was slightly more affordable since it has very important features that the marketing department cant really do without. There isn't a live chat option that we could use. This means employees from differing time zones can't easily get helped

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A superb application that allows you to create your own surveys

Reviewed 4 years ago
Pros

It is an ultimate cloud-based software which helps you to create your own surveys with the help of question format templates. Its basic version is free, so you can try it for free. It is very easy to create a survey with a variety of question types. It is very intuitive and user-friendly i.e. can be operated with a short learning curve. It has great reporting capabilities and in addition, it’s time complexity is also very low. The combination of data and results are also very good. It allows you to customize your questions. Its uploading and shareability are quite remarkable. It helps you to know whatever they want, through surveys which is also very helpful.

Cons

Let’s talk about some negative aspects of SurveyMonkey. Sometimes it hides some important information while doing surveys and other times snags are being caught that resulted in the improper implementation of surveys. It is also having the problem of creating duplicate entries. You cannot change font type, cannot export data in free version, doesn’t allow collaborations, limited survey responses, inability...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use -- Makes my job so much easier!

Reviewed 2 years ago

Overall, I have been using Survey Monkey for years, and find it to exceed my expectations for the price! I used the free level for several years, but a few years ago moved up to a more robust paid level in order to expand the number of questions I could ask, the ability to customize the link, and other features available at that level. It is still extremely economical and provides me with an abundance of uses in a variety of ways! I highly recommend it!

Pros

Survey Monkey is easy to learn, so you can be up and running quickly. I use it as a pre-program needs assessment to help me customize my programs; as a data-gathering tool for my coaching clients; and as a feedback tool with clients. I like the ability to generate customized links, so I can easily insert the link into my emails, on my website, and in social media links. Also, it is easy to generate reports, plus the option of downloading the feedback by summary or by each individual responder in a PDF format. You can also share the survey with others for review before going "live." All in all, I really love this software!

Cons

Initially it was a little tedious to figure out how to use the various types of survey responses, but after a few tries it gets much easier. It is not always intuitive where to find the specific things you need.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Love the free access to create easy anonymous surveys

Reviewed 3 years ago

Survey Monkey allows us to create quick and easy surveys to collect anonymous responses to determine how we are doing within our department. We use these surveys to get a better idea of how others portray us within the company and get an idea of what others would like to see us do different next time. This platform makes this possible.

Pros

I love that Survey Monkey allows you to donate to charities just by taking surveys. This is huge for this company that encourages others to use this survey platform to create surveys as well as it encourages others to take the surveys to help contribute to charities at no cost to them. Survey Monkey gives you free access to create surveys and send them for others to take in a limited amount. They also offer plans for bigger organizations that plan to get back more responses than allowed with the free account.

Cons

I dislike that you are limited to the format you can create surveys in. The formatted templates are nice when you want to create a very simple basic survey but it lacks the ability to really create a unique survey based on your needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Not difficult to learn, and gives quick results

Reviewed 9 months ago

Survey monkey is a very user friendly and effective software for designing surveys and conducting polls. The features are very easy to understand and even easier to apply to your forms when building your questionnaire. Also, for the price, it’s compares very favorably with other alternatives. So I have been able to use it for my personal projects as well.

Pros

Survey Monkey has very useful template options that are ready to be used and quickly finalized. They also offer enough question types to keep surveys refreshing and of high quality to keep Survey fillers engaged throughout.

Cons

It doesn’t offer enough advanced options for preloading data and piping. That would have improved the quality of surveys even more .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One of the Most Effective Survey Tools Out There!

Reviewed 3 years ago

My personal experience with SurveyMonkey has been fantastic. SurveyMonkey offers a lot of very unique features and efficiencies for creating great looking surveys. Furthermore, my favorite feature definitely has to be the great data tracking measures that the service provides. One can export results into a variety of formats and also use some of their own visualization tools. Overall, the platform is relatively easy to use, share, and collaborate in order to find the details one needs.

Pros

SurveyMonkey is one of the survey tools that I have access to at my work. I absolutely love the help tools the platform offers for those with questions pertaining to how to make the best survey. That is one of the greatest pros about SurveyMonkey - the user-friendly nature of the platform. Furthermore, the reporting on surveys is extremely well-done. SurveyMonkey offers several reporting functions for best visualizing the data stemming from the surveys. I have really appreciated the visual nature of the platform and think it mixes perfectly between a social and work collaboration tool.

Cons

There are a couple things that I wish SurveyMonkey was better at as a service. First, involves the logic and conditional formatting. SurveyMonkey is a bit more work (compared to other larger competitors) when setting up conditional functions. It is often more taxing and time consuming to create these types of surveys. Furthermore, SurveyMonkey is definitely a more expensive option for survey tools. SurveyMonkey includes lots of add-on's for premium content. The service can become quite expensive if looking to have access to the entire suite.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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No mess, no fuss Survey tool

Reviewed 4 years ago

We are able to maintain a high standard meeting and exceeding guest expectations because we use this tool as a tool for quality control. We are constantly monitoring whether our guests receive the experience that they are promised when they first become a customer.

Pros

I rated customer support although I've never spoken to them and never had a need to. I didn't want to give them a low or average rating, so I gave them the benefit of the doubt with a 4-star :) Truly, this is software that you can set up with little to no management on a regular basis. When you are ready, you can pull the data you've collected and do some fancy filtering when your team needs further insight into one aspect of your data collection. It's a no brainer to add this to your business process.

Cons

For the most part, I don't have any! Plus they have a monkey in their logo... who doesn't love that? If I must say one thing, then I'm unable to send out a general survey link while at the same time automating the collection of responses into separate categories.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best cloud based software as a service online survey creation tools!

Reviewed 3 years ago

The tool can an asset to any business because the feedback received from the audience can be used to make improvements in the existing business model, ultimately helping a business in gaining satisfaction among customers.

Pros

- Simple and easy to use interface. - Able to quickly generate and sending out a form which can be used to get feedback from people around the world. - Little to no training is required even for a beginner with creating and sending out surveys. - Ability to extract and share actionable insights on the fly and take corrective actions. - The surveys are highly customized according to one's needs. For instance: a company's logo can be added.

Cons

- The cost of Team Advantage and Team Premier plans can be high for small and medium businesses. - The free plan is of little to no use for any business as it comes with major limitations: A survey with only a maximum of 10 questions can be created and only maximum of 100 responses can be viewed per survey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best and Easiest Survey Tool on the Market

Reviewed 2 years ago

Overall, my experience with SurveyMonkey has been really good. I was hesitant to try them out because I've had bad experiences with other survey tools but I was pleasantly surprised after the first week. I've been able to use SurveryMonkey for both in house surveys and customer surveys. This has helped me to find areas that need work and identify areas that working well. Lastly, I've been impressed with the customer service. I've had to call on them a couple of times and every time I do they are very helpful. I recommend SurveyMonkey for anyone who need a user friendly survey tool and doesn't know where to start.

Pros

What I like most about SurveyMonkey is the ease of use. It is very user friendly and easy to set up. This was a concern for my executive team but once we signed up it was very easy to figure out. I also really like the analytics feature. I am definitely a numbers guy so I like to see how well things are performing and where things need work. I like that I can filter and compare subsets of my data. I especially like the ability to add disqualifying questions so I don't have to pay for irrelevant answers. This was a big problem before I was using SurveyMonkey. This feature alone saved me a lot of money.

Cons

The only cons I see is that my team is having trouble with customization. We would like to add our company logo and color theme. Additionally, I would like to see a reports feature. This would help with analytics. Also, we are a smaller sized company so I think the price should be a little more affordable for small companies.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Solid product that meets most of our needs

Reviewed a year ago

Largely positive, and should continue to improve if we can look forward to some enhancements on features

Pros

Ease of use, clean and modern look, ability to integrate with other software. Price was better compared to what we were using before

Cons

A couple of features that would really help in our process and workflows are missing, and customer service could use some improvement: help us find solutions in a more creative way

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super easy survey tool!

Reviewed 4 years ago

Overall it is an easy way to gain feedback and it is easy to use! I like the different pricing options as well.

Pros

My association pays for Survey Monkey which means that we can do special themes and branding - which look amazing!! The product is so easy to use and there are a number of question templates that make it easy to get the kind of results that you are looking for. Then, just export it all into an easily readable report! We previously were using a survey tool that required us to completely re-format the report that took hours of staff time. Now with just one click we have results that are easy to read, share and store.

Cons

Once you determine how to export the survey to meet your needs it is simple, but it does require some effort to ensure that you are selecting the correct reporting options. Also, if you need to add an attachment to the final page of your survey, you have to make sure that you click off of the link before hitting next or else it does not save the attachment. We have sent out a few surveys without the necessary attachment before figuring out this rule.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An excellent tool for creating surveys

Reviewed 3 years ago

Thanks to SurveyMonkey, our company can obtain important information about what our valued customers think. We can know what they like and what they don't. In addition, many times our administration department conducts a survey to send it to the other workers of the company to know their opinion about our work and if we are doing things well as administrators. It is a fabulous tool.

Pros

SurveyMonkey is an extraordinary tool to create surveys that serve a lot for marketing strategies and when making decisions in the company. I like it to be free to create basic surveys. In addition, it is very easy to use, it is not necessary to be an expert to be able to prepare a survey and share it with the people you want. I can easily move the questions up and down. I can preview the survey before submitting it. You can add the company logo and add a background image.

Cons

The SurveyMonkey price is a bit high. I know they offer many useful tools, but if the cost were a little lower it would be excellent. Technical support is limited, there is no live chat option, for that reason if I have any questions I have to wait several hours to receive an answer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review for Survey Monkey

Reviewed 2 years ago

I am very happy with it as it serves the purpose of my job role. I am looking for a basic tool to collect information and analyse which it does. However, you get what you pay for. As it’s cheaper, it offers less options.

Pros

The fact that it is user-friendly and can be accessed by anyone wherever they are. It can also be easily dispatched and filled out without any problems. Offers simplicity and security.

Cons

It doesn’t offer a lot of functionalities and options. Compared to other platforms, it is simple and for basic use. For complex analysis and depiction, it’s not the right tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Product, High Price Tag

Reviewed 2 years ago

As I stated, Survey Monkey is very user friendly. Our survey-takers have no issues nor do the people setting up surveys. It is a fairly clean and straightforward product. As long as prices don't increase again we will continue to use Survey Monkey.

Pros

I love the paid version of Survey Monkey. The free version is missing many of the features and options that you need to customize surveys to your brand standards. Creating surveys on Survey Monkey is easy. They offer template questions, a number of format options, and it even offers the ability to add logic to your surveys. The logic option for surveys is by far my favorite option. I can have users skip entire sections based on their answer to one question. Survey Monkey is incredibly user friendly.

Cons

The price of Survey Monkey is a little higher than I think it should be. We don't necessarily use it daily and that makes the price a little steep in my eyes. I don't think prices should be based on number of users. The prices also continue to change and increase. I have also had some experience with customer service. We had an HR manager leave and not pass on the credentials for our Survey Monkey account. It took a lot longer than I expected to be able to access the account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy platform for survey bulding

Reviewed a year ago

Using survey form to collect data from our workers is the best way to know our employees opinion things that we can upgrade or change in our company. It has option for anonymous data entry , so our employees can filling the survey form freely.

Pros

There are several option or way to collect opinion or survey from customer and employees using SurveyMonkey, such as the survey form, opinion pool or online form. It makes the data collection process really easy and effective for us to use. Every type of survey has it own survey template that are customized to optimized the survey objective.

Cons

Every software has its own flaws, and SurveyMonkey also has some thing that they need to add, like live chat option for fast communication with the support team. Introduction for more cheaper plan for a light user as our company will help us to stick to this software longer, as we don't use it too often to maintain its expensive monthly plan.