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Swell
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer experience management platform
Table of Contents
Swell - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2025
Swell overview
What is Swell?
Swell CX is a cloud-based platform designed to help small to large businesses collect and manage customer experience feedback through net promoter scores, online reviews, and customer satisfaction (CSAT) surveys. The unified platform comes with a one-click feedback system which allows users to generate positive reviews from customers in real time. Key features of Swell CX include process automation, review management, social media metrics, gamification, sentiment analysis, surveys, trend analysis, and multi-channel feedback collection. The platform comes with a centralized dashboard, which allows users to manage the entire lifecycle of online reviews, from tracking and collection through to final reporting. Enterprises can use text and email support functionalities to directly engage and communicate with customers regarding feedback. Swell CX supports an application programming interface, as well as built-in integration features to connect the platform with third-party CRM, POS, patient management systems, and more. The platform's customization module lets users personalize all aspects and processes of feedback to encourage better response rates.
Who uses Swell?
By industry, Swell reviewers are most commonly professionals in medical practice (21%). The most frequent use case for Swell cited by reviewers is review management (62% of reviewers).
What do users say about Swell pricing?
Reviewers appreciate Swell's affordability and the range of features offered at a fair price, and some reviewers find the free trial helpful. However, some users report high, restrictive pricing and difficulties with cancellations and refunds.
Starting price
Alternatives
with better value for money
Pros & Cons
Automation
Usability
Responsiveness
Stability
Affordability
Navigation
Swell’s user interface
Swell pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about Swell?
Reviewers indicate Swell makes it easy to automate and manage review requests, leading to a significant increase in online reviews and improved business reputation. They find the platform user-friendly, quick to set up, and appreciate the convenience of sending review invitations via text and email, especially for patient feedback in healthcare settings. They value the ability to monitor and respond to reviews from multiple sites in one place. Pricing is generally seen as competitive, though some feel it is high for smaller businesses.
Users report that customer support is responsive and helpful, but some experience delays or inconsistent service. They mention occasional bugs, glitches, and integration issues, but say most problems are resolved quickly. Some wish for more customization in messaging and better integration with industry-specific platforms. Overall, they feel Swell saves time and improves customer engagement, though a few note challenges with setup or feature limitations.
Select to learn more
Who uses Swell?
Based on 355 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Swell's key features
Most critical features, based on insights from Swell users:
All Swell features
Features rating:
Swell awards
Swell alternatives
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No pricing info
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Per month
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Swell pricing
Starting from
No pricing info
User opinions about Swell price and value
Value for money rating:
Of 29 reviews that provide robust commentary on Swell's price and value, 66% mention it in a positive light.
Reviewers appreciate Swell's affordability compared to competitors, noting that it offers a range of features such as web chat, reviews, and SMS campaigns at a fair price. Users think the software is budget-friendly and provides good value for money, especially for small businesses. Some reviewers find the free trial period beneficial, allowing them to evaluate the software before committing. However, some users report issues with the pricing being high and restrictive, especially for small businesses. They feel trapped in contracts and face difficulties with cancellations and refunds, which negatively impacts their perception of value for money.
, and
To see what individual users think of Swell's cost and value, check out the review excerpts below.
Swell integrations (67)
Integrations rated by users
We looked at 355 user reviews to identify which products are mentioned as Swell integrations and how users feel about them.
Integration rating: 5.0 (3)
“Fareharbor is our online booking software we use. Great for all the different things that we offer here. Great progamming team that is pretty easy to work with. Swell integrates with this and keeps track of our reservations. Once we have checked a guest in, it sends them a "thanks for visiting...how about a review" text a couple of hours later. This has been such a huge help in getting reviews. We can put up as much on our walls/windows trying to get reviews as we want but this works right at the "in your face" level without being intrusive. A simple click on a link and a click on your rating. Less than a min for the guest!! Excellent and will keep using this for as long as we are running I am sure!”
“My company ticket platform is Fareharbor so their partnership is irreplaceable. ”
Keith J.
Co-Owner/Operator
Integration rating: 4.0 (2)
“We use Open Dental and Swell to send out review requests. Right now there are some bugs with the children feature.”
Jessica S.
Office Manager
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Swell customer support
What do users say about Swell customer support?
Customer support rating:
We analyzed 37 verified user reviews to identify positive and negative aspects of Swell customer support.
Widespread user sentiment highlights Swell's customer support as responsive, helpful, and knowledgeable.
A significant portion of users report quick assistance and positive experiences from setup to ongoing support.
A minority of users mention slow response times and difficulty reaching customer service.
Support options
Training options
To see what individual users say about Swell's customer support, check out the review snippets below.
“The customer service always goes above and beyond, from set up to daily use, they are always helpful and on top of it.”
McKenna F.
Manager
“Swell has great customer experience and gets back to us quickly with any questions we may have.”
Terra C.
Marketing Manager
“The customer support is terrible they dont get back to you with a week or more.”
Mike K.
Owner
Swell FAQs
Swell has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Swell?
Swell has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Swell support?
Swell supports the following languages:
English
Q. Does Swell support mobile devices?
Swell supports the following devices:
Android, iPad, iPhone
Q. Does Swell offer an API?
Yes, Swell has an API available for use.
Q. What other apps does Swell integrate with?
Swell integrates with the following applications:
MYOB Business, Open Dental, Maxident, Private Practice Software, eClinicalWorks, NextGen Office, Phoenix Ortho EHR, Kennel Connection, IntraVet, Peek Pro, Zapier, DentiMax, OrthoTrac a Sensei product, Wherewolf, PracticeWorks a Sensei product, Covetrus Avimark, Dentrix, Housecall Pro, FreshBooks, Denticon, Briostack, ClienTrax, ECLIPSE, QFloors, STORIS, Cornerstone Software, Smartwaiver, Intergy, WinOMS a Sensei product, DrChrono, athenaOne, Jobber, Amazing Charts, PatientNow, HVMS, ServicePRO, ClearDent, PCC, MOGO, XLDent, CGM eMDs, Dolphin Management, ChiroTouch, NexHealth, MicroMD, Eyefinity OfficeMate, Cliniko, CareStack, CCC ONE, ChartLogic EHR, Prime Suite, Oracle Health Ambulatory Suite, Curve Dental, RxWorks, AdvancedMD EHR, Eaglesoft, OmniMD, FareHarbor, Easy Dental, HubSpot CRM, Praxis EMR, ABELDent
Q. What level of support does Swell offer?
Swell offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum
