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Top Rated CRM Software with Contact Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Contact management centralizes customer data, tracks interactions, and enables segmentation. This improves communication, facilitates follow-up, and supports personalized engagement, enhancing customer satisfaction and aiding strategic decision-making. Our reviewers in CRM software rated this feature as important.

10 Best CRM Software with Contact Management

Product
User rating
Starting price
Pipedrive logo
4.5
(3K)
19
per user/per month
visit website
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
HubSpot CRM logo
4.5
(4.4K)
20
per user/per month
visit website
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
visit website
Nimble logo
4.4
(1.8K)
29.90
per user/per month
Dynamics 365 logo
4.4
(5.8K)
50
per user/per month
Act! logo
3.9
(843)
30
per user/per month
Mailchimp logo
4.5
(17.5K)
13
flat rate/per month
Brevo logo
4.6
(3.3K)
9
usage based/per month
eWay-CRM logo
4.5
(802)
20
per user/per month

See other top CRM products with contact management

How we picked the 10 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the CRM software category. They also needed to have sufficient reviews about contact management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for contact management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 10 best products

Pipedrive logo

Pipedrive

Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,954)
Key Features
Sales Pipeline Management4.5
Lead Management4.4

User insights about the contact management feature

Reviewers find Pipedrive's contact management user-friendly and efficient. They appreciate the ease of adding, updating, and categorizing contacts. Users highlight the integration with Google Contacts and other software, as well as the ability to track interactions and manage leads. Customizable fields and the mobile app are also noted as beneficial aspects.
Verified reviewer profile picture
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“All comtacts on pipedrive are well arranged into categories based on team workflow and deals to be closed or prospect to be followed up on. One good thing about like drive contact management is that you can get access to all your contacts by retrieving information using just email also the ability to sync contacts to my Google contact”
Verified reviewer profile picture

Paul E.

Web Developer

“Pipedrive Contact Management is a lifesaver. Its customization, smart search, and mobile app keep my contacts organized and accessible, making networking effortless. A must-have tool for business connections.”
Verified reviewer profile picture

Muhammad A.

Software house

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,041 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details
Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(249)
3-4(3,149)
5(3,555)
Key Features
Sales Pipeline Management4.4
Lead Management4.4

User insights about the contact management feature

Reviewers appreciate Zoho CRM's detailed and customizable contact management. They highlight the ease of use, centralized database, and integration with other tools. Users find it simple to manage customer information, track interactions, and segment contacts. They also value the ability to add custom fields, manage communication history, and use the mobile app.
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“High depth and customization for contact management...including contact creation and handling history and relevant file uploads (invoices, service records, receipts, email campaigns and much more)”
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Haresh K.

Partner

“Database management was a crucial aspect and ZOHO CRM helped us in managing the Contacts at ease We were able to use appropriate contacts lists to send our email campaigns. Import and export of contacts was also at ease. ”
RK

Ravi K.

Business Manager

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,953 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
HubSpot CRM logo

HubSpot CRM

Reviews Sentiment
 
 
 
1-2(84)
3-4(1,624)
5(2,724)
Key Features
Sales Pipeline Management4.5
Lead Management4.5

User insights about the contact management feature

Reviewers indicate HubSpot CRM's contact management is intuitive and efficient. They value the centralized database, easy import of contacts, and seamless integration with other tools. Users appreciate the ability to track interactions, segment contacts, and manage leads. They also highlight the customizable fields, visual interface, and ease of use on both desktop and mobile platforms.

See related user reviews

“Helps us easily see when a customer was contacted, and what notes and files were saved on their profile. Allows me to easily pick up the conversation from where we left off even weeks or months ago.”
MW

Matthew W.

Web Designer

“I appreciate several aspects of Contact Management in HubSpot CRM. It offers a centralized database where all customer interactions and information are stored, making it easy to track communication history and preferences.”
IL

Ivan L.

General manager

Starting price
20per user /
per month
visit website
Pros and Cons based on 4,432 verified reviews

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Reviews Sentiment
 
 
 
1-2(430)
3-4(7,977)
5(10,341)
Key Features
Sales Pipeline Management4.5
Lead Management4.4

User insights about the contact management feature

Reviewers highlight Salesforce Sales Cloud's comprehensive contact management capabilities. They appreciate the centralized database, ease of updating information, and integration with other tools. Users find it simple to track interactions, manage relationships, and customize fields. They also value the ability to handle large volumes of contacts and the robust security features.
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“I really appreciate the Sales funnel Sales force provides. The contact management feature easily allows me to assign my teams different leads based on website impressions and customer activity. Great for customer retention. ”
CP

Christopher P.

Director of Sales

“Contact management is critical for most users - and Salesforce is an excellent platform to allow for interfacing directly and internally with clients and co-workers. The unique features and ability to interface with things like Gmail and other tools makes it an excellent choice. ”
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Alisha P.

Program Specialist

Starting price
25per user /
per month
visit website
Pros and Cons based on 18,748 verified reviews
Verified reviewer profile picture

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Nimble logo
Reviews Sentiment
 
 
 
1-2(43)
3-4(834)
5(990)
Key Features
Sales Pipeline Management4.2
Lead Management4.3

User insights about the contact management feature

Users report that Nimble excels in contact management, making it effortless to manage and organize contacts. They appreciate the ability to integrate social media connections, inboxes, and calendar appointments. Reviewers find it easy to add and modify information, manage multiple contacts within an organization, and segment contacts for targeted actions.

See related user reviews

“This feature helps you combine all your contacts, social media connections, inboxes, and calendar appointments that will stay organized and ease access and manage your things. With this feature, you can segment your contacts into lists to take different actions like sending group emails.”
MS

Mahipal S.

Software Engineer

“Adding info & modifying is a breeze. It is easy to make it work the way I want to work.”
JC

JIm C.

Owner

Starting price
29.90per user /
per month
Pros and Cons based on 1,867 verified reviews

Efficient prospecting tools

Comprehensive customer tracking

Robust social media integration

Streamlined team organization

Effective client management

Frequent technical issues

Limited reporting features

Confusing and high pricing

Underdeveloped mobile app

Inefficient email management

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2(128)
3-4(2,640)
5(3,032)
Key Features
Sales Pipeline Management4.4
Lead Management4.4

User insights about the contact management feature

Reviewers highlight Dynamics 365's robust contact management capabilities. They appreciate the centralized database, ease of updating information, and integration with Microsoft tools. Users find it simple to track interactions, manage relationships, and customize fields. They also value the advanced analytics, task automation, and robust security features.

See related user reviews

“Why Contact Management in Dynamics 365 is so important is that we can track customer information such as contact information, company details, needs, interests and preferences. Teams can access and update this information easily”
ME

Mouhssine E.

Reviews section

“As it provides a centralized database to store and manage contact information. It allows you to consolidate all your contact data in one place, making it easily accessible to your team members across the organization .”
PY

Pramod Y.

Manager Technical Support

Starting price
50per user /
per month
Pros and Cons based on 5,800 verified reviews

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details
Act! logo
Reviews Sentiment
 
 
 
1-2(138)
3-4(346)
5(359)
Key Features
Sales Pipeline Management4.0
Lead Management3.9

User insights about the contact management feature

Reviewers appreciate Act!'s robust contact management capabilities. They highlight its ease of use, clear console, and user-friendly interface. Users find it simple to track interactions, schedule tasks, and manage leads and clients. They value the ability to access contacts via web or app, and the integration with BT Unifier. Customizable fields and historical tracking are also noted as beneficial aspects.

See related user reviews

“Contact management allows our team to schedule tasks at appropriate times for better contact with prospects.”
TR

Tracy R.

Program manager

“Allows to track customer contact timing with full historical tracking”
BB

Bruce B.

President

Starting price
30per user /
per month
Pros and Cons based on 843 verified reviews

Extensive customization options

Robust contact management

Comprehensive CRM features

Efficient group organization

Effective client management

Frequent performance issues

Persistent technical issues

Unreliable syncing capabilities

Inconsistent software versions

Problematic software upgrades

See pros and cons details
Mailchimp logo
Reviews Sentiment
 
 
 
1-2(275)
3-4(6,975)
5(10,269)
Key Features
Sales Pipeline Management4.1
Lead Management4.1

User insights about the contact management feature

Reviewers appreciate Mailchimp's contact management for its ease of use and organization. They highlight the ability to segment contacts, manage lists, and track interactions. Users find it simple to import, update, and categorize contacts. They also value the tagging and segmentation features, as well as the integration with other tools.
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“I like the fact that mailchimp indicates which contact is more or less engaged, so one can create a new segment for their own campaigns. Also, is possible to add one or more tag to one or more contacts, and use these tags to manage the lists. Is easy to edit contacts information and add new fields to use in our dynamics email content.”
Verified reviewer profile picture

Monica M.

Dott.ssa

“What I like about Contact Management is that with all your contact data in one place, it's easy to use Mailchimp's segmentation tools to find exactly who you need to talk to. Segments, tags, and groups work in slightly different ways to help you create your own organizational structure and keep track of everything you learn about contacts as you grow”
Verified reviewer profile picture

Eze U.

Brand Strategist

Starting price
13flat rate /
per month
Pros and Cons based on 17,519 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient client communication

Comprehensive email marketing

Streamlined newsletter creation

Effective email blasting

Support for small business growth

Issues with spam filtering

Restrictive usage limits

Challenges with issue management

Expensive for small businesses

Limited design customization

See pros and cons details
Brevo logo
Reviews Sentiment
 
 
 
1-2(82)
3-4(877)
5(2,409)
Key Features
Sales Pipeline Management --
Lead Management4.4

User insights about the contact management feature

Users report that Brevo's contact management is straightforward and efficient. They appreciate the ease of importing, updating, and categorizing contacts. Reviewers highlight the ability to segment audiences, manage lists, and track interactions. They also value the automation features and the intuitive interface for managing large volumes of contacts.

See related user reviews

“Brevo's contact management system allows us to quickly and effectively view and update our contacts, move them between lists, create new list, etc. Their easy to follow interface means there is no confusion as to what contact is on what list.”
MW

Mark W.

Web Developer

“It provides a centralized and organized way to manage my contacts. With this feature, I can easily view, edit, and segment my contacts, which has helped me to create more targeted and effective email campaigns.”
IC

Issaraporn C.

MD

Starting price
9usage based /
per month
Pros and Cons based on 3,368 verified reviews

Comprehensive marketing tools

Effective email marketing

Support for small businesses

Efficient campaign creation

Slow performance issues

Restrictive email limits

Challenges with email sending

See pros and cons details
eWay-CRM logo
Reviews Sentiment
 
 
 
1-2(14)
3-4(332)
5(456)
Key Features
Sales Pipeline Management4.2
Lead Management4.4

User insights about the contact management feature

Reviewers indicate that eWay-CRM's contact management is effective and customizable. They appreciate the integration with Outlook, centralized database, and ease of updating information. Users find it simple to track interactions, manage contacts, and customize fields. They also highlight the mobile app and the ability to share information within the company.

See related user reviews

“For the user and manager, your last activity date for the company and contact may be placed on the view line on the dashboard. It is very simple for the administrative to customize the addition of data fields to each page design/view. ”
NR

Nick R.

Account Manager

“ability to customize contact management to our requirement, the only down side is there is no ability to merge duplicate contacts. i think this is where eway can improve in future”
sh

s h.

I.T Infrastructure Manager

Starting price
20per user /
per month
Pros and Cons based on 802 verified reviews

Responsive customer support

Efficient sales tracking

Reliable technical support

Slow loading times

Frequent bug issues

See pros and cons details

Other Top Rated CRM Software with Contact Management in 2026

Pipedrive logo

Pipedrive

Cloud-based CRM solution for salespeople

visit website
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
TaskSuite logo

TaskSuite

Lending Simplified, Success Amplified.

visit website
TaskSuite revolutionizes lending with a comprehensive platform that simplifies origination, servicing, and loan management. Enhance efficiency, decision-making, and customer satisfaction with our all-in-one solution.

Read more about TaskSuite

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.

Read more about Zoho CRM

Users also considered
Odoo logo

Odoo

All-in-one open-source business software

visit website
Odoo CRM: Cloud, mobile, social and gamified. The leading Open Source CRM software helps you track leads, close opportunities and get accurate forecasts.

Read more about Odoo

Users also considered
Bigin by Zoho CRM logo

Bigin by Zoho CRM

Category Leaders

Pipeline-centric CRM system for small businesses

visit website
Bigin is a pipeline-centric CRM that helps small businesses move away from spreadsheets and get started with a CRM system for their business easily.

Read more about Bigin by Zoho CRM

Users also considered
Less Annoying CRM logo

Less Annoying CRM

Category Leaders

For small businesses outgrowing spreadsheets.

visit website
A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Read more about Less Annoying CRM

Users also considered
NetSuite logo

NetSuite

AI-powered cloud-based business management suite

visit website
NetSuite’s CRM software is the only cloud solution that delivers a real-time 360-degree view of your customers. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle—from lead to opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.

Read more about NetSuite

Users also considered
HubSpot CRM logo

HubSpot CRM

CRM and lead management solution

visit website
HubSpot CRM is the perfect free sales tool for your small business. Say goodbye to manual tasks and confusing features. Say hello to HubSpot CRM.

Read more about HubSpot CRM

Users also considered
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Cloud-based CRM and sales automation software

visit website
Salesforce Sales Cloud offers complete contact, lead and opportunity management, along with marketing automation, social collaboration, and more.

Read more about Salesforce Sales Cloud

Users also considered
The Magazine Manager logo

The Magazine Manager

Magazine management solution for digital & print publishers

visit website
The Magazine Manager is a digital magazine software. This web-based CRM is designed to manage sales, production, and marketing in a centralized platform that includes email marketing, customer relationship management, invoice processing, live notifications, and custom statements and proposals.

Read more about The Magazine Manager

Users also considered
Daylite for Mac logo

Daylite for Mac

All-in-One Business App for Service-Based Firms.

visit website
Stop wasting time using multiple apps. Daylite unifies CRM, new client opportunities, projects, tasks, notes, and email into one app designed for Apple users so you can focus more on clients and less on admin.

Read more about Daylite for Mac

Users also considered
Creatio CRM logo

Creatio CRM

New era CRM to manage all customer and operational workflows

visit website
Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core.

Read more about Creatio CRM

Users also considered
Ricochet360 logo

Ricochet360

Customer relationship management and auto dialer solution

visit website
Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Read more about Ricochet360

Users also considered
Copper logo

Copper

The CRM designed for Google Workspace

visit website
Designed for businesses using Google Workspace (formerly G Suite), Copper keeps business relationships in one place, automates repetitive tasks, and helps you stay organized with projects and deadlines. Get started in minutes!

Read more about Copper

Users also considered
Bitrix24 logo

Bitrix24

Your ultimate workspace

visit website
Bitrix24 CRM has everything you need to acquire leads, turn them into deals, receive payments, manage inventory, e-sign documents, run marketing campaigns, increase customer engagement, grow customer retention, and track sales metrics. Try our free plan with unlimited users today!

Read more about Bitrix24

Users also considered
Apptivo logo

Apptivo

CRM solution for managing customer accounts

visit website
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
kintone logo

kintone

Agile, No-code Business Application Platform

visit website
Ditch the pre-packaged, one-size-fits-all software and build a fully customizable CRM solution that meets your business exact needs.

Read more about kintone

Users also considered
InfoFlo logo

InfoFlo

HIPAA compaliant case management software

visit website
Easy-To-Use CRM with contact, email, calendar, document & task management + QuickBooks, Outlook and a Google Sync. $99 + Free Upgrades

Read more about InfoFlo

Users also considered
Maximizer CRM logo

Maximizer CRM

Customer relationship and lead management solution

visit website
Maximizer CRM is a lead management solution designed specifically for the unique challenges that sales teams and managers face. Teams can monitor and achieve revenue targets while effectively tracking activities and evaluating team effectiveness, all from one centralized command center.

Read more about Maximizer CRM

Users also considered
monday CRM logo

monday CRM

Customer relationship management solution

visit website
monday CRM enables revenue teams to improve efficiency at every stage of the customer
journey.

The intuitive interface combined with automations and AI, allows revenue leaders to adapt the CRM to their own sales process while cutting costs and saving time.

Read more about monday CRM

Users also considered
HoneyBook logo

HoneyBook

Client management for freelancers & SMBs

visit website
Every CRM tool you need to manage clients, proposals, contracts, invoices, payments, and more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Claritysoft CRM logo

Claritysoft CRM

User-friendly customer relationship management software

visit website
Claritysoft CRM is a customer relationship management software with which SMBs & large enterprises can manage contacts, accounts & sales leads efficiently

Read more about Claritysoft CRM

Users also considered
Clio logo

Clio

Cloud-based legal practice management tool for law firms.

visit website
Clio is a comprehensive legal practice management software that helps law firms streamline their operations. The platform offers case management, client intake, document automation, and legal accounting features, all integrated into one system. With built-in AI capabilities through Clio Duo, legal professionals can efficiently summarize documents and access matter details while maintaining client communication through a dedicated portal.

Read more about Clio

Users also considered
JobNimbus logo

JobNimbus

Be more professional, profitable, efficient, and organized.

visit website
JobNimbus is a contractor software platform that customizes to your business and grows with it. With full visibility of all your jobs and their stages, our platform makes it simple to control your workflow. You can manage your processes and keep every aspect of your business running!

Read more about JobNimbus

Users also considered
Caspio logo

Caspio

Build online database applications without coding.

visit website
Caspio is the world’s leading NO-CODE platform for building online database applications without having to write code.

Read more about Caspio

Users also considered

Key features for CRM software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Sales Pipeline Management: Users appreciate the visual representation and customizable stages, which help track and prioritize deals. This feature aids in forecasting, resource allocation, and efficient follow-ups, contributing to better sales performance. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Reviewers emphasize the importance of tracking and prioritizing leads through scoring, automation, and detailed interaction history. This feature helps in segmenting and nurturing leads effectively, improving conversion rates. 90% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users value the customizable reports and dashboards that provide insights into sales, customer engagement, and performance metrics. This feature helps in making data-driven decisions and optimizing strategies based on real-time data. 87% of reviewers rated this feature as important or highly important.
  • Lead Capture: Reviewers highlight the ability to collect leads from various sources, automate data entry, and integrate with other tools. This feature ensures no lead is missed and supports efficient follow-up and nurturing processes. 86% of reviewers rated this feature as important or highly important.
  • Task Management: Users appreciate the ability to create, assign, prioritize, and track tasks. This feature enhances productivity, ensures timely follow-ups, and improves collaboration within teams, leading to better project management. 85% of reviewers rated this feature as important or highly important.