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Top Rated Customer Experience Software with Surveys & Feedback in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Surveys and feedback gather customer insights, identify areas for improvement, and track satisfaction. They help businesses make data-driven decisions, enhance customer experiences, and maintain a competitive edge. Our reviewers in customer experience software rated this feature as important.

4 Best Customer Experience Software with Surveys & Feedback

  • Typeform
  • SurveyMonkey - Highest rated for surveys & feedback
  • Broadly
  • Trustpilot

See other top Customer Experience products with surveys & feedback

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer experience software category. They also needed to have sufficient reviews about surveys & feedback, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for surveys & feedback based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Typeform logo

Typeform

4.7
(940)
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User insights about the surveys & feedback feature

Reviewers indicate that Typeform's surveys and feedback capabilities are highly engaging and interactive, making the data collection process enjoyable. They appreciate the tool's mobile optimization, various question formats, and logic conditions for creating in-depth surveys. Users report that embedding surveys in emails or websites increases response rates. However, some express concerns about data ownership and accessibility. Overall, they find Typeform effective for gathering client feedback and informing software improvements.
“Running a survey with Typeforms is amazing! You can structure your questions in multiple formats from Polling types to single selections or multiple selections to fit your specific survey needs. Another amazing thing is the ability to apply logic conditions at every each for an even more in-depth survey.”
PE

Pius E.

Founder

“Typeform is my number once choice for collecting client feedback. It's such a fun tool to use to enter feedback. I love that it is optimized for mobile and makes the process less daunting.”
Verified reviewer profile picture

Melanie L.

Brand Designer, Photographer

Customer Experience key features coverage

Typeform offers 4 out of the 5 key features for Customer Experience software identified by reviewers:

Feedback Management4.5
Reporting/Analytics4.4
Negative Feedback Management
Customizable Fields4.6
Customizable Forms4.6

Pros and cons based on 940 verified reviews

71% of users rated Typeform 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 940 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective lead generation

Enhanced client interaction

Cons:

High cost concerns

See pros and cons details

Pricing

Starting price:$39 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

SurveyMonkey logo
4.6
(10.3K)

User insights about the surveys & feedback feature

Users find SurveyMonkey's surveys and feedback capabilities essential for gathering data and understanding customer opinions. They appreciate the user-friendly interface, ease of creating and sharing surveys, and the ability to collect accurate and valuable feedback. Reviewers highlight its effectiveness in engaging participants and obtaining detailed insights, which are crucial for marketing analysis and improving services. They also value the tool's ability to reach a large audience and the customization options available for tailoring surveys to specific needs.
“Surveys & feedback feature enabled our team to gather valuable feedback from employees, management and clients which was instrumental in gauging employee and client satisfaction over time.”
EO

Esther O.

Business Planning Analyst

“The Surveys and Feedback feature allows me to manage my published/shared surveys and responses very easily. This feature is critical for marketing analysis efforts.”
Verified reviewer profile picture

Dayna T.

Director of Marketing & Communications

Customer Experience key features coverage

SurveyMonkey offers 5 out of the 5 key features for Customer Experience software identified by reviewers:

Feedback Management4.5
Reporting/Analytics4.4
Negative Feedback Management4.1
Customizable Fields4.5
Customizable Forms4.5

Pros and cons based on 10,398 verified reviews

65% of users rated SurveyMonkey 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,398 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective feedback collection

Efficient poll creation

Cons:

Expensive and limited plans

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Broadly logo
4.8
(336)

User insights about the surveys & feedback feature

Reviewers appreciate Broadly's surveys and feedback capabilities for their simplicity and ease of use, which result in timely responses from customers. They find it valuable for obtaining honest feedback that helps in policy adjustments and improving services. Users report that the automatic and consistent survey requests are helpful, though some mention that the dual requests for surveys and reviews can be confusing for customers. Overall, they feel it is critical for understanding customer experiences and making necessary improvements.
“We are able to receive honest feedback from customers so that we can change policies or keep policies as needed”
KD

Kelsey D.

Manager

“It allows our company to get rated by the customer immediately after there project is done.”
CT

Charlene T.

Managing Member

Customer Experience key features coverage

Broadly offers 3 out of the 5 key features for Customer Experience software identified by reviewers:

Feedback Management4.7
Reporting/Analytics4.6
Negative Feedback Management4.7
Customizable Fields
Customizable Forms

Pros and cons based on 336 verified reviews

83% of users rated Broadly 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 336 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective customer communication

Enhanced customer review management

Cons:

Concerns about high costs

See pros and cons details

Pricing

Starting price:$249 /per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Trustpilot logo
4.5
(1.2K)

User insights about the surveys & feedback feature

Users appreciate Trustpilot's surveys and feedback capabilities for their transparency and ease of use. They find it helpful for gathering honest customer opinions, which are crucial for assessing business reliability and making informed decisions. Reviewers value the ability to compare experiences and see feedback instantly, aiding in market research and improving services. They also highlight the importance of feedback in understanding customer satisfaction and addressing issues promptly.
“They help me gauge the reputation and reliability of businesses. The feedback shared by other customers allows me to make informed decisions, ensuring I choose businesses that provide excellent products and services.”
Verified reviewer profile picture

islam k.

Doctor

“Trustpilot provides businesses with a way to gather customer feedback through surveys and other feedback tools, allowing them to better understand customer needs and preferences.”
DN

Debbie N.

Manager

Customer Experience key features coverage

Trustpilot offers 3 out of the 5 key features for Customer Experience software identified by reviewers:

Feedback Management4.4
Reporting/Analytics4.3
Negative Feedback Management4.2
Customizable Fields
Customizable Forms

Pros and cons based on 1,202 verified reviews

65% of users rated Trustpilot 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,202 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

Cons:

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details

Pricing

Starting price:$299 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Experience Software with Surveys & Feedback in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

visit website
Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience.

Read more about Zoho CRM Plus

Users also considered
Sogolytics logo

Sogolytics

Category Leaders

Customer and employee experience management platform.

visit website
SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.

Read more about Sogolytics

Users also considered
ChurnZero logo

ChurnZero

Customer engagement & retention for subscription businesses

visit website
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Read more about ChurnZero

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

Read more about Zoho CRM

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
livepro logo

livepro

Knowledge management system

visit website
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Read more about livepro

Users also considered
Preferred Patron Loyalty logo

Preferred Patron Loyalty

Category Leaders

Innovative Loyalty Programs, Customer Engagement & Gift Card

visit website
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

Read more about Preferred Patron Loyalty

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
Listen360 logo

Listen360

Build a solid reputation with reduced churn & good reviews.

visit website
Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

Read more about Listen360

Users also considered
Survicate logo

Survicate

Category Leaders

Collect, analyze, and act on customer feedback

visit website
Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Read more about Survicate

Users also considered
SurveyLegend logo

SurveyLegend

Mobile-friendly survey management platform

visit website
Track and measure customer experiences with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls with ease. Intuitive and visually engaging, every interaction captures valuable insights that drive smarter decisions and help build deeper, lasting customer relationships.

Read more about SurveyLegend

Users also considered
CustomerHero logo

CustomerHero

Online survey creator and feedback collection

visit website
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Read more about CustomerHero

Users also considered
LiveChat logo

LiveChat

The AI-First Platform to Support Customers and Boost Sales

visit website
LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Read more about LiveChat

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

Read more about Freshdesk

Users also considered
Thought Industries logo

Thought Industries

Leading Customer Learning & Intelligence Platform

visit website
Give customers the experience they deserve with interactive online training. Guide clients to success leveraging learner paths and recommended content. Build unique, branded training experiences with simplified course creation, distribution, reporting, and management from a single, robust solution.

Read more about Thought Industries

Users also considered
ThinkOwl logo

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

visit website
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation.

Read more about ThinkOwl

Users also considered
EthOS logo

EthOS

(0)

Great Experiences Start With Great Research

visit website
EthOS brings companies closer to their customers by capturing experiences as they happen through videos, pictures, screen recordings, and text. This rich contextual data gives organizations a deeper understanding of their customers’ real-world experiences.

Read more about EthOS

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

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ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Weave logo

Weave

Customer communication and appointment scheduling solution

visit website
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
SurveyMonkey logo

Online survey and feedback collection platform

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Read more about SurveyMonkey

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience!

Read more about Jotform

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo

Multichannel customer care solution with an AI chatbot

LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Typeform logo

Interactive form builder for data collection

Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered

Key features for Customer Experience software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Feedback Management: Reviewers value its ability to organize, categorize, and respond to feedback, helping businesses address customer concerns and improve services. 93% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers highlight the detailed and customizable reporting tools that help analyze trends, track metrics, and make informed decisions. 90% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Users find it useful for quickly addressing complaints, improving customer relations, and preventing issues from escalating. 88% of reviewers rated this feature as important or highly important.
  • Customizable Fields: Reviewers appreciate the flexibility to tailor data collection forms to specific needs, enhancing the relevance and accuracy of gathered information. 88% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users value the ability to create tailored forms that fit unique business requirements, improving data collection and customer engagement. 87% of reviewers rated this feature as important or highly important.