App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Customer Experience Software for Small Business (2026) - Page 8
Last updated: March 2026
585 software options
Sponsored
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation and review management software
Read more about ReviewFlowz
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
JavaScript Form Builder — Simplify forms. Secure your data.
Read more about SurveyJS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Call Center Solutions
Read more about 3CLogic
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Review management tool for small and midsize businesses
Read more about eShoppingAdvisor
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Self-service support & customer education platform
Read more about elevio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Create, design, and publish knowledge base, help center, FAQ
Read more about ProProfs Knowledge Base
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Turn personalized product recommendations into sales!
Read more about Quizell
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience and engagement solution
Read more about youengage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Converting existing traffic into leads & online sales
Read more about Leadoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-Powered Chatbots, Messaging & Live Chat for Businesses
Read more about Conversational Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Feedback Management
Read more about Feedbear
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital customer experience management
Read more about Locobuzz
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based conversion rate optimization platform
Read more about FigPii
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based survey and feedback management tool
Read more about easyfeedback
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer success platform
Read more about Planhat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Your customers want to tell you things you should know.
Read more about Real Time Feedback
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The pioneer and market leader in Experience Management
Read more about Medallia Experience Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intelligent Customer Success & Account Management
Read more about SmartKarrot
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based waitlist solution for service-based businesses
Read more about NextMe
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Actionable feedback for customer-obsessed businesses.
Read more about Customer Thermometer
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for creating and managing feedback and surveys
Read more about Surveyapp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational commerce platform
Read more about hello24.ai
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Manage and analyse feedback from customers and employees
Read more about Netigate
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer feedback, coaching, and QA for customer support.
Read more about Medallia Agent Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helping companies improve operations with real-time feedback
Read more about HappyOrNot