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Customer Experience Software for Small Business

Last updated: February 2025

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645 software options

Pipedrive logo

CRM built by salespeople, for salespeople

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Pipedrive is available for Small Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat.

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XM for Customer Experience logo

Customer experience management (CXM) platform

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XM for Customer Experience is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep).

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InMoment logo

Customer and employee experience management software

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InMoment is available for Small Business and offers the following support options: 24/7 (Live rep), Phone Support, Email/Help Desk, Knowledge Base.

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Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Zendesk Suite is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

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Fullstory logo

Every data point has a story to tell

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Fullstory is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support.

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Zoho CRM Plus logo

Unified Customer Experience platform

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Zoho CRM Plus is available for Small Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

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TeamSupport Messaging & Live Chat logo

Engage in impactful conversations

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TeamSupport Messaging & Live Chat is available for Small Business and offers the following support options: Chat, Email/Help Desk, Knowledge Base, Phone Support.

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Claimlane logo
(0)

Claimlane handles and automates returns and warranty claims

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Claimlane is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum.

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Call Journey logo

AUTOMATED CUSTOMER INTELLIGENCE STORYTELLING

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Call Journey is available for Small Business.

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Zoho CRM logo

Customer relationship management solution

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Zoho CRM is available for Small Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base.

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Zoho Desk logo

Customer service software for businesses of all sizes

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Zoho Desk is available for Small Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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ReviewInc logo

Reputation management and customer experience software unite

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ReviewInc is available for Small Business and offers the following support options: Chat, Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum.

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Birdeye logo

The leading AI-powered reputation platform for local brands.

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Birdeye is available for Small Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat.

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VoiceAnalytics logo

Gain insights out of all your customer interactions

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VoiceAnalytics is available for Small Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base.

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Weave logo

Customer communication and appointment scheduling solution

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Weave is available for Small Business and offers the following support options: FAQs/Forum, Phone Support, Chat, Email/Help Desk, Knowledge Base.

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Nextiva Contact Center logo
Category Leaders

Omni-Channel Customer Relationship Management

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Nextiva Contact Center is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Knowledge Base.

Read more about Nextiva Contact Center

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ThinkOwl logo
(0)

Customer service software powered by AI

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ThinkOwl is available for Small Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum.

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Treasure Data Suite logo

Customer data platform

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Treasure Data Suite is available for Small Business and offers the following support options: 24/7 (Live rep), Phone Support, FAQs/Forum, Knowledge Base, Email/Help Desk, Chat.

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Ignition logo

Proposals, billing, payments and workflows in one platform.

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Ignition is available for Small Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, FAQs/Forum.

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EasySend logo

Your digital partner.

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EasySend is available for Small Business and offers the following support options: FAQs/Forum, Email/Help Desk, Chat, Phone Support.

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Startquestion logo
Category Leaders

Online survey creator and feedback collection

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Startquestion is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

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Uberall logo

Reputation management software for retail businesses

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Uberall is available for Small Business and offers the following support options: Chat, Email/Help Desk, Phone Support, Knowledge Base.

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EthOS logo
(0)

Great Experiences Start With Great Research

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EthOS is available for Small Business and offers the following support options: Email/Help Desk, Phone Support.

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Survey Analytica logo

Cloud-based survey platform

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Survey Analytica is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep).

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SurveyMonkey logo

A market-leading survey platform.

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SurveyMonkey is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, Phone Support, 24/7 (Live rep).

Read more about SurveyMonkey

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