Customer Satisfaction Software with Real Time Analytics

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33 apps

Thematic   

11
AI-powered customer feedback analysis
Thematic is a feedback analysis platform which pulls multi-channel feedback into a single view, discovers emerging specific themes and sentiment and provides visualization and reporting. We help you retain your customers better, reduce contact center volume and save costs on reporting. Read more about Thematic
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AI-powered customer feedback analysis
Thematic is a feedback analysis platform which pulls multi-channel feedback into a single view, discovers emerging specific themes and sentiment and provides visualization and reporting. We help you retain your customers better, reduce contact center volume and save costs on reporting. Read more about Thematic
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Zendesk   

2,381
Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
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Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
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SoGoSurvey   

631
Customer and employee experience management platform.
SoGoSurvey is a cloud-based software that enables the creation of employee engagement surveys, customer satisfaction surveys, and online polls. The platform offers all-encompassing enterprise feedback management, which helps organizations collect, analyze, and take action on data. Read more about SoGoSurvey
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Customer and employee experience management platform.
SoGoSurvey is a cloud-based software that enables the creation of employee engagement surveys, customer satisfaction surveys, and online polls. The platform offers all-encompassing enterprise feedback management, which helps organizations collect, analyze, and take action on data. Read more about SoGoSurvey
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Zonka Feedback   

20
Multi-channel survey & feedback platform
Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts. Read more about Zonka Feedback
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Multi-channel survey & feedback platform
Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts. Read more about Zonka Feedback
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LiveAgent   

927
Great customer service starts with better help desk software
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent
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Great customer service starts with better help desk software
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent
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SurveyLegend   

367
Mobile-friendly survey management platform
SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend
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Mobile-friendly survey management platform
SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend
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Centercode   

48
Client satisfaction solution
Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers & employees. The platform lets users measure product success through net promoter scores, KPI metrics, & more. Read more about Centercode
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Client satisfaction solution
Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers & employees. The platform lets users measure product success through net promoter scores, KPI metrics, & more. Read more about Centercode
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SatisMeter   

1
In-app feedback platform for collecting NPS data
SatisMeter is an in-app feedback solution that collects NPS data based on distinc usage patterns from web and mobile apps, as well as email. Read more about SatisMeter
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In-app feedback platform for collecting NPS data
SatisMeter is an in-app feedback solution that collects NPS data based on distinc usage patterns from web and mobile apps, as well as email. Read more about SatisMeter
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CloudTalk   

135
Cloud-based call center software for sales and support teams
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time. Read more about CloudTalk
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Cloud-based call center software for sales and support teams
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time. Read more about CloudTalk
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PxidaCX   

0
Customer experience and feedback solution
PxidaCX empowers you to easily monitor customer satisfaction and benchmark it with your closest competitors to understand your strengths and weaknesses. You can see clear recommendations, updated in real time, on how to improve customer satisfaction. Read more about PxidaCX
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Customer experience and feedback solution
PxidaCX empowers you to easily monitor customer satisfaction and benchmark it with your closest competitors to understand your strengths and weaknesses. You can see clear recommendations, updated in real time, on how to improve customer satisfaction. Read more about PxidaCX
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BirdEye   

318
Online reputation management
Effortlessly connect with your customers through BirdEye's online survey and review software, engaging at the right time, in the right channel. With automatic alerts, you can respond to reviews instantly to solve problems before they become problems. Seamlessly measure the experience you deliver. Read more about BirdEye
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Online reputation management
Effortlessly connect with your customers through BirdEye's online survey and review software, engaging at the right time, in the right channel. With automatic alerts, you can respond to reviews instantly to solve problems before they become problems. Seamlessly measure the experience you deliver. Read more about BirdEye
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Genesys Cloud   

100
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys Cloud
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Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys Cloud
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Swell CX   

139
Cloud-based customer experience management platform
Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers. Read more about Swell CX
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Cloud-based customer experience management platform
Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers. Read more about Swell CX
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Gainsight CS  

29
Customer success platform
Gainsight CS is a cloud-based customer success platform that helps organizations streamline customer onboarding, retention, support, and more by analyzing the customer journey across multiple channels. Users can manage training & implementation of new operations via video tutorials & walk-throughs. Read more about Gainsight CS
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Customer success platform
Gainsight CS is a cloud-based customer success platform that helps organizations streamline customer onboarding, retention, support, and more by analyzing the customer journey across multiple channels. Users can manage training & implementation of new operations via video tutorials & walk-throughs. Read more about Gainsight CS
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RingCentral Engage Digital  

1
Unified management tool for customer service conversations
RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees. Read more about RingCentral Engage Digital
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Unified management tool for customer service conversations
RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees. Read more about RingCentral Engage Digital
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Critizr  

0
Customer feedback collection & analysis platform for retail
Critizr is an all-in-one customer feedback & experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more. Read more about Critizr
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Customer feedback collection & analysis platform for retail
Critizr is an all-in-one customer feedback & experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more. Read more about Critizr
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SurveyGizmo  

269
We put feedback in the hands of those who can take action.
SurveyGizmo helps you collect the best Customer Feedback from any source, simply and without hidden costs. We make it easy for you to collect feedback, connect it across your business, and integrate it into the systems you already use. We put feedback in the hands of the people who can take action. Read more about SurveyGizmo
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We put feedback in the hands of those who can take action.
SurveyGizmo helps you collect the best Customer Feedback from any source, simply and without hidden costs. We make it easy for you to collect feedback, connect it across your business, and integrate it into the systems you already use. We put feedback in the hands of the people who can take action. Read more about SurveyGizmo
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Feedier  

119
Gamified customer engagement & feedback collection tool
Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions. Read more about Feedier
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Gamified customer engagement & feedback collection tool
Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions. Read more about Feedier
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Home Care Pulse  

75
Customer satisfaction platform for home care agencies
Home Care Pulse is a customer satisfaction platform that enables agency owners, marketers, care providers & corporate executives to monitor the experience of clients and care givers using surveys and feedback. Key features include benchmarking, reporting, SSO, and contact management… Read more about Home Care Pulse
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Customer satisfaction platform for home care agencies
Home Care Pulse is a customer satisfaction platform that enables agency owners, marketers, care providers & corporate executives to monitor the experience of clients and care givers using surveys and feedback. Key features include benchmarking, reporting, SSO, and contact management… Read more about Home Care Pulse
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Reputology  

47
Review management for Google, Facebook and more
Reputology is the review management platform that helps multi-location businesses monitor reviews and improve the customer experience. Read more about Reputology
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Review management for Google, Facebook and more
Reputology is the review management platform that helps multi-location businesses monitor reviews and improve the customer experience. Read more about Reputology
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SurveyLab  

38
Survey software and questionnaire tool
SurveyLab is professional online survey software for any size of business, non-government organizations and professionals. SurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics. Read more about SurveyLab
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Survey software and questionnaire tool
SurveyLab is professional online survey software for any size of business, non-government organizations and professionals. SurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics. Read more about SurveyLab
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GetFeedback  

40
Send better surveys. Collect better feedback.
GetFeedback is easy-to-use online survey software designed to improve response rates. Read more about GetFeedback
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Send better surveys. Collect better feedback.
GetFeedback is easy-to-use online survey software designed to improve response rates. Read more about GetFeedback
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SmileBack  

31
The Feedback Specialists
SmileBack is the only customer feedback system specifically designed for MSPs and helpdesks, and focused exclusively on customer satisfaction. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable. Read more about SmileBack
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The Feedback Specialists
SmileBack is the only customer feedback system specifically designed for MSPs and helpdesks, and focused exclusively on customer satisfaction. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable. Read more about SmileBack
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UserVoice  

50
Build better products with intelligent product feedback
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice
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Build better products with intelligent product feedback
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice
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Survicate  

25
The fastest way to collect feedback from customers
Measure satisfaction of your customers using surveys on different touchpoints. Read more about Survicate
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The fastest way to collect feedback from customers
Measure satisfaction of your customers using surveys on different touchpoints. Read more about Survicate
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