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Checkbox Survey   

4
Enterprise survey features without the enterprise price tag
Professional online survey software for individuals, teams and enterprises. Available in hosted and on-premises versions. Read more about Checkbox Survey
Enterprise survey features without the enterprise price tag
Professional online survey software for individuals, teams and enterprises. Available in hosted and on-premises versions. Read more about Checkbox Survey

SightMill   

4
Net Promoter Score (NPS) survey platform
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers or employees. Read more about SightMill
Net Promoter Score (NPS) survey platform
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers or employees. Read more about SightMill

Zoho Survey   

232
Everything surveys—made simple and powerful.
Use Zoho to create unlimited online surveys & analyze the data collected. Design your own branching & logic, use multi-mode data collection, & generate reports. Read more about Zoho Survey
Everything surveys—made simple and powerful.
Use Zoho to create unlimited online surveys & analyze the data collected. Design your own branching & logic, use multi-mode data collection, & generate reports. Read more about Zoho Survey

NotifyVisitors   

1
Marketing automation platform with push notifications
Notifyvisitors is the simplest tool to create and show notifications on site based on visitor behaviour. One can select from multiple targeting rules including visit duration or frequency, device or browser type, url source, time of the day and many more. Read more about NotifyVisitors Detailed analytics provides actionable insig
Marketing automation platform with push notifications
Notifyvisitors is the simplest tool to create and show notifications on site based on visitor behaviour. One can select from multiple targeting rules including visit duration or frequency, device or browser type, url source, time of the day and many more. Read more about NotifyVisitors Detailed analytics provides actionable insig

WebEngage  

21
WebEngage is a multi-channel B2C marketing automation cloud
WebEngage, B2C marketing cloud for cross-channel user engagement across channels like Email, SMS, Onsite, Mobile Push/In-app messaging and Browser Push. Read more about WebEngage
WebEngage is a multi-channel B2C marketing automation cloud
WebEngage, B2C marketing cloud for cross-channel user engagement across channels like Email, SMS, Onsite, Mobile Push/In-app messaging and Browser Push. Read more about WebEngage

Critizr  

0
Customer feedback collection & analysis platform for retail
Critizr is an all-in-one customer feedback & experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more. Read more about Critizr
Customer feedback collection & analysis platform for retail
Critizr is an all-in-one customer feedback & experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more. Read more about Critizr

SurveyMonkey  

4,417
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Learn more at surveymonkey. Read more about SurveyMonkeycom
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Learn more at surveymonkey. Read more about SurveyMonkeycom

Nicereply  

251
Customer Satisfaction Survey, Net Promoter Score & CES 2.0
Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score. Read more about Nicereply
Customer Satisfaction Survey, Net Promoter Score & CES 2.0
Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score. Read more about Nicereply

Typeform  

238
Make data collection an experience with custom forms
Typeform is the versatile data collection tool that makes asking easy and answering fun, whether it's forms, quizzes, surveys, or something completely new. Read more about Typeform
Make data collection an experience with custom forms
Typeform is the versatile data collection tool that makes asking easy and answering fun, whether it's forms, quizzes, surveys, or something completely new. Read more about Typeform

CheckMarket  

120
Cloud-based enterprise survey software solution
Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful surveys, get insights and act on the results. Read more about CheckMarket
Cloud-based enterprise survey software solution
Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful surveys, get insights and act on the results. Read more about CheckMarket

SmartSurvey  

49
Online survey & questionnaire tool
SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses to unlimited surveys. Read more about SmartSurvey
Online survey & questionnaire tool
SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses to unlimited surveys. Read more about SmartSurvey

GetFeedback  

36
Send better surveys. Collect better feedback.
Create modern, on-brand surveys in minutes that look great on every device. Analyze your results in real time or integrate with Salesforce for deeper insights. Read more about GetFeedback
Send better surveys. Collect better feedback.
Create modern, on-brand surveys in minutes that look great on every device. Analyze your results in real time or integrate with Salesforce for deeper insights. Read more about GetFeedback

Formstack  

61
The Smart Way to Collect and Manage Data
Easily create surveys for your website, your clients, Facebook. Read more about Formstack
The Smart Way to Collect and Manage Data
Easily create surveys for your website, your clients, Facebook. Read more about Formstack

MySurveyLab  

26
Survey software and questionnaire tool
Powerful surveys with real-time reports, integrations, multi-user and multi-language support. Read more about MySurveyLab
Survey software and questionnaire tool
Powerful surveys with real-time reports, integrations, multi-user and multi-language support. Read more about MySurveyLab

Startquestion  

18
Online survey creator and feedback collection
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more. Read more about Startquestion
Online survey creator and feedback collection
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more. Read more about Startquestion

QuickSurveys  

17
Real-time insights for quick-turn, automated research
QuickSurveys is an end-to-end survey and consumer insights platform for quick-turn, automated research. The cloud-based platform offers features such as feedback collection, collaboration, audience targeting, custom survey creation, real-time reports, and more. Read more about QuickSurveys
Real-time insights for quick-turn, automated research
QuickSurveys is an end-to-end survey and consumer insights platform for quick-turn, automated research. The cloud-based platform offers features such as feedback collection, collaboration, audience targeting, custom survey creation, real-time reports, and more. Read more about QuickSurveys

Influx MD  

12
Sales & marketing solution for healthcare professionals
Influx MD is an all-in-one sales and marketing solution designed for healthcare professionals from solo, group or hospital medical programs, with a built-in CRM. Read more about Influx MD
Sales & marketing solution for healthcare professionals
Influx MD is an all-in-one sales and marketing solution designed for healthcare professionals from solo, group or hospital medical programs, with a built-in CRM. Read more about Influx MD

Antlere  

3
Multi-channel Net Promoter Score (NPS) survey software
Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty. Read more about Antlere
Multi-channel Net Promoter Score (NPS) survey software
Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty. Read more about Antlere

Omniconvert  

7
Conversion rate optimization platform
Omniconvert is a full-stack conversion optimization tool that includes A/B testing, surveys and web personalization features. Read more about Omniconvert
Conversion rate optimization platform
Omniconvert is a full-stack conversion optimization tool that includes A/B testing, surveys and web personalization features. Read more about Omniconvert

eBallot  

1
An online voting software and services provider
eBallot is a secure, online voting system and software platform. We also offer vote management services. Read more about eBallot
An online voting software and services provider
eBallot is a secure, online voting system and software platform. We also offer vote management services. Read more about eBallot

ATryBox  

0
User testing marketplace
ATryBox is a user testing marketplace which helps product managers, founders, CX experts to recruit user testing participants & run a variety of tests & surveys. Read more about ATryBox
User testing marketplace
ATryBox is a user testing marketplace which helps product managers, founders, CX experts to recruit user testing participants & run a variety of tests & surveys. Read more about ATryBox

SutiSurvey  

0
Online survey creation & feedback collection
SutiSurvey is an online survey software that enables organizations to create and publish online surveys, questionnaires and forms, and gather customer feedback. Read more about SutiSurvey
Online survey creation & feedback collection
SutiSurvey is an online survey software that enables organizations to create and publish online surveys, questionnaires and forms, and gather customer feedback. Read more about SutiSurvey
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Avg. User review

Survey Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Survey apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
79
79
Reviews 20/20
Integrations 20/20
Mobile 19/20
Functionality 20/20
Security -/20
71
71
Reviews 10/20
Integrations 15/20
Mobile 19/20
Functionality 13/20
Security 14/20
70
70
Reviews 15/20
Integrations 18/20
Mobile 20/20
Functionality 17/20
Security -/20
61
61
Reviews 10/20
Integrations 20/20
Mobile 18/20
Functionality 13/20
Security -/20
56
56
Reviews 15/20
Integrations 19/20
Mobile 5/20
Functionality 17/20
Security -/20
55
55
Reviews 9/20
Integrations 17/20
Mobile 16/20
Functionality 13/20
Security -/20
54
54
Reviews 14/20
Integrations 5/20
Mobile 18/20
Functionality 17/20
Security -/20
52
52
Reviews 14/20
Integrations 5/20
Mobile 17/20
Functionality 16/20
Security -/20
51
51
Reviews 14/20
Integrations 8/20
Mobile 16/20
Functionality 13/20
Security -/20
49
49
Reviews 10/20
Integrations 8/20
Mobile 0/20
Functionality 14/20
Security 17/20
49
49
Reviews 13/20
Integrations 3/20
Mobile 19/20
Functionality 14/20
Security -/20
49
49
Reviews 12/20
Integrations 17/20
Mobile 4/20
Functionality 16/20
Security -/20
43
43
Reviews 14/20
Integrations 9/20
Mobile 4/20
Functionality 16/20
Security -/20
39
39
Reviews 15/20
Integrations 2/20
Mobile 4/20
Functionality 18/20
Security -/20
35
35
Reviews 8/20
Integrations 9/20
Mobile 4/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.