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BeInContact
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Your 100% Cloud Omnichannel Contact Center solution
Table of Contents
Is this product right for your business?
Find out with a
BeInContact - 2026 Pricing, Features, Reviews & Alternatives
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BeInContact overview
What is BeInContact?
BeInContact is a 100% Cloud Omnichannel Cloud Contact Center platform.
BeInContact is designed as a simple and easy to use solution, remaining flexible and fully customisable in its configurations. Its features, out of the box, can be activated at any time: ACD, IVR, AI, Call Recording, Predictive dialer, reportistic and so much more.
Thanks to BeInContact’s flexibility, and BeCloud’s staff experience in examining your requests and needs, you’ll be able to get your brand new Customer Service up and running in just few days or weeks, depending on the scope of your projects. Through a short training period, delivered both remotely or in person, your operators will have all full access to the platform’s functionalities and all the knowledge needed to independently configure services and improve Customer Experience. You can also add customized integrations to the major CRM & Apps with just a few clicks. Integrate any solution you have developed over the years through our API and Web Services is possible as well.
BeInContact can natively be integrated with all the major market-leading CRMs such as Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow and supports all traditional contact channels such as Voice, Email, SMS, Web Chat, Video Chat, and Social Messaging including WhatsApp Business, Facebook Messenger, and more.
Key benefits of using BeInContact
• Artificial Intelligence - support your Call Center with AI
• IVR - Improve CX and optimize service processes
• ACD - Help customers contact the most suitable operator to solve their problems
• Outbound Calls & Predictive Dialer - Lower waiting and dialing times between calls, reducing costs and optimizing agents work
• Recording & High Reliability – Real time monitor your service performance
Starting price
per month
Alternatives
with better value for money
BeInContact’s user interface
BeInContact reviews
Overall rating
4.4
/5
14
Positive reviews
79
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.07/10
5
4
3
2
1
8
3
3
0
0
Who uses BeInContact?
Based on 14 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
- Not enough reviewsBeInContact's key features
Most critical features, based on insights from BeInContact users:
All BeInContact features
Features rating:
BeInContact alternatives
BeInContact
Starting from
38
/user
Per month
CloudTalk
Starting from
19
Per month
Ringover
Starting from
29
Per month
VICIdial
Starting from
400
Per month
BeInContact pricing
Value for money rating:
Starting from
38
/user
Per month
User opinions about BeInContact price and value
Value for money rating:
BeInContact integrations (21)
BeInContact support options
Typical customers
Platforms supported
Support options
Training options
BeInContact FAQs
BeInContact has the following pricing plans:
Starting from: €38.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of BeInContact?
BeInContact has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does BeInContact support?
BeInContact supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Turkish
Q. Does BeInContact offer an API?
Yes, BeInContact has an API available for use.
Q. What other apps does BeInContact integrate with?
BeInContact integrates with the following applications:
Salesforce Service Cloud, Vtiger CRM, Messenger, Telegram, Amazon S3, Viber, WhatsApp, Zapier, Amazon Lex, Oracle Service, Microsoft Teams, Twitter/X, Surfly, LogMeIn Pro, Salesforce Sales Cloud, Slack, Asterisk, Vonage Business Communications, ServiceNow, Oracle Sales, Zendesk Suite
Q. What level of support does BeInContact offer?
BeInContact offers the following support options:
24/7 (Live rep), Email/Help Desk, Knowledge Base, Chat, Phone Support