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HaloCRM Logo

Software for managing customer service operations

Table of Contents

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HaloCRM - 2026 Pricing, Features, Reviews & Alternatives

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HaloCRM overview

What is HaloCRM?

HaloCRM is a customisable help desk solution, offering a modern and intuitive interface that can be deployed both on-premise or as a cloud-based solution. The platform centralizes all customer communications into a single, scalable solution, inclusive of a knowledge base, a self-service portal, automation features, and a virtual agent. The system is highly configurable, including customizable branding, and is practically unique in its simple, all-inclusive pricing structure.

HaloCRM can be deployed on-premise or in the cloud. It offers a suite of integrations, with connectors available for popular platforms such as Salesforce, Microsoft Teams, Outlook, Gmail, and more. HaloCRM has been designed to work flexibly across any industry, and for teams of all sizes.

HaloCRM works best for those looking for a tool that can flexibly handle complex processes and those who are looking for a partnership-style relationship with their provider, with accessible guidance and a pain-free migration path.

Key benefits of using HaloCRM

  • All-inclusive pricing structure. No hidden fees or locked-away features, subscriptions includes access to the entire platform, a dedicated customer success manager, a free report-writing service, and in-house support.
  • Partnership-style support services.
  • Deployed on-premise or as a cloud-based solution.
  • Robust and secure. Including Cyber Essentials and ISO 27001 accreditation, with 99.95% uptime as standard.
  • Quick and easy to deploy, with expert-led training included as standard with all professional services packages.
  • Omnichannel ticketing. Centralise customer communications from any channel into one queue to reduce agents' administrative time, and standardize service across channels for customers. Chat, web page, email, social media, and more are available.
  • Context-driven customer service. HaloCRM automatically offers contextual information to agents as they work with customers, including their other open inquiries, past conversations, and even playbooks to help them solve the inquiry using best practices. All the tools they need to deliver exceptional customer service.
  • Over 100 reports and real-time dashboards out-of-the-box, with integration into other reporting tools like PowerBI.
  • Expansive integration options are available, including Salesforce, Microsoft Teams, Google Workspace, and more. The system also has an open API available at no extra cost.
  • Starting price

    45per user /
    per month

    Alternatives

    with better value for money

    HaloCRM’s user interface

    Ease of use rating:

    HaloCRM reviews

    Overall rating

    5.0

    /5

    3

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10
    Rating distribution

    5

    4

    3

    2

    1

    3

    0

    0

    0

    0

    HaloCRM's key features

    Most critical features, based on insights from HaloCRM users:

    Reporting & statistics
    Customer history
    Customer database
    Real-Time notifications
    Mobile access
    Sales reports

    All HaloCRM features

    Features rating:

    Workflow management
    Email management
    Multi-Channel communication
    Reporting/Analytics
    Activity dashboard
    Knowledge base management
    Lead management
    Live chat
    Marketing automation
    Performance management
    Performance metrics
    Real-Time analytics
    Real-Time monitoring
    Real-Time reporting
    Self service portal
    Single sign on
    Social media integration
    Support ticket management
    Surveys & feedback
    Third-Party integrations
    Web-based deployment
    Activity tracking
    Agent interface
    AI copilot
    Alerts/Escalation
    API
    Automated routing
    Autoresponders
    Calendar management
    Contact database
    Contact management
    CRM
    Customer portal
    Customizable branding
    Customizable templates
    Dashboard
    Data import/export
    Drag & drop
    Inbox management
    Interaction tracking

    HaloCRM alternatives

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    Starting from

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    Per month

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    HaloCRM pricing

    Value for money rating:

    Starting from

    45

    /user

    Per month

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about HaloCRM price and value

    Value for money rating:

    HaloCRM support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Knowledge Base
    FAQs/Forum
    Phone Support
    24/7 (Live rep)
    Chat

    Training options

    Videos
    Documentation
    Webinars
    Live Online
    In Person

    HaloCRM FAQs

    Q. What type of pricing plans does HaloCRM offer?

    HaloCRM has the following pricing plans:
    Starting from: $45.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)

    These products have better value for money


    Q. Who are the typical users of HaloCRM?

    HaloCRM has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does HaloCRM support?

    HaloCRM supports the following languages:
    Chinese (Simplified), Chinese (Traditional), Czech, Dutch, English, Estonian, Finnish, French, German, Italian, Norwegian (Bokmal), Polish, Portuguese, Spanish, Swedish, Thai


    Q. Does HaloCRM support mobile devices?

    HaloCRM supports the following devices:
    Android, iPad, iPhone


    Q. Does HaloCRM offer an API?

    Yes, HaloCRM has an API available for use.


    Q. What other apps does HaloCRM integrate with?

    HaloCRM integrates with the following applications:
    Device42, Qualys Cloud Platform, Nagios XI, Microsoft Outlook, TrustRadius, Datto RMM, Jira, Cisco Meraki, ScreenConnect, TeamViewer, Kaseya Quote Manager, Microsoft Azure, Zapier, Sage Intacct, Auvik, Gmail, Lansweeper, Atera, Dynamics 365, Microsoft Entra ID, Microsoft Teams, 3CX, Stripe, Sage 200, PRTG, IT Glue, Okta, Slack, PagerDuty, Azure DevOps Server, Kaseya VSA, Zabbix, Addigy, Cisco Jabber, ServiceNow, Dynamics 365 Business Central, Domotz, ConnectWise Automate, AnyDesk, Azure DevOps, Microsoft Intune, LogMeIn, Quoter, Twilio, Trustpilot, HaloITSM, Salesforce Platform, Xero, HubSpot Sales Hub, New Relic


    Q. What level of support does HaloCRM offer?

    HaloCRM offers the following support options:
    Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

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