Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)
Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift. Agents are completely free!
How does Helpshift compare with other Customer Service & Support apps?
Customer Service & Support app prices shown are $/month
4 reviewers had the following to say about Helpshift's pricing:
The company has been acquired by an India company and the new CEO is taking it in a very "customer unfriendly" direction.
Pros
Had a decent integration with our mobile app. The reports/dashboards had a nice interface that looked modern
Cons
Customer service was terrible. The bait & switch pricing. On renewal they wanted to up our pricing by 500%
Rating breakdown
We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent. We've had some problems with integration, but their support team is quite responsive and we've been able to work through the problems.
Pros
Ease of use both from a customer's and agent's perspective
Cons
Pricier than other solutions
Rating breakdown
Likelihood to recommend: 9/10
The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues. The only disadvantage of Helpshift so far was slow response to a significant issue on iOS and the difficult negotiations about renewing the contract whereby the price was increased in a non logical way. In the end this was resolved.
Pros
Easy to use in the game and quite easy integration
Rating breakdown
Likelihood to recommend: 9/10
Pros
The best feature of this CRM is their FAQ capability for mobile apps. It wildly narrows down your customer ticket count to those who really can't self-serve. Their tags and segmenting options help to create a super-automated customer support machine.
Cons
The price was high for a service dedicated solely to customer support. We had to contact support several times during set up, but they were helpful. Integration was the hardest part.
Rating breakdown
Likelihood to recommend: 7/10
