Helpshift Pricing Plan & Cost Guide

Helpshift

Digital customer service platform and ticketing system

3.92/5 (26 reviews)

Helpshift Pricing

Pricing model: Free, Subscription

Free Trial: Available (No Credit Card required)

Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift. Agents are completely free!

Competitors Pricing

HappyFox Chat

Starting from: $29.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Naverisk

Starting from: $110.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

GoToAssist

Starting from: $69.00
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Bold360

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Comm100 Live Chat

Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Helpshift Pricing Reviews

Pros
  • Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.Verified ReviewerRead the full review
  • Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.Abimbola K.Read the full review
  • The platform is easy to use and navigate but wish we had more analytics and better stats for tracking individual and team performance.Rich Z.Read the full review
Cons
  • Customer service was terrible. The bait & switch pricing.Keith N.Read the full review
  • For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.Verified ReviewerRead the full review
  • It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time.Rajarajeswari J.Read the full review
89%
recommended this to a friend or a colleague

4 reviewers had the following to say about Helpshift's pricing:

Keith Norris

Bait & Switch

Used weekly for 1-2 years
Reviewed 2017-11-08
Review Source: Software Advice

The company has been acquired by an India company and the new CEO is taking it in a very "customer unfriendly" direction.

Pros
Had a decent integration with our mobile app. The reports/dashboards had a nice interface that looked modern

Cons
Customer service was terrible. The bait & switch pricing. On renewal they wanted to up our pricing by 500%

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Sue Zann Toh

It's expensive, but worth it

Used weekly for less than 6 months
Reviewed 2017-03-24
Review Source: Capterra

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent. We've had some problems with integration, but their support team is quite responsive and we've been able to work through the problems.

Pros
Ease of use both from a customer's and agent's perspective

Cons
Pricier than other solutions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Marcel Pordon

Helpshift has improved our support significantly

Used daily for 1-2 years
Reviewed 2017-03-27
Review Source: Capterra

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues. The only disadvantage of Helpshift so far was slow response to a significant issue on iOS and the difficult negotiations about renewing the contract whereby the price was increased in a non logical way. In the end this was resolved.

Pros
Easy to use in the game and quite easy integration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Erin Lehmann

Helpshift provides easy customer support at a cost

Used daily for 6-12 months
Reviewed 2018-02-06
Review Source: Software Advice

Pros
The best feature of this CRM is their FAQ capability for mobile apps. It wildly narrows down your customer ticket count to those who really can't self-serve. Their tags and segmenting options help to create a super-automated customer support machine.

Cons
The price was high for a service dedicated solely to customer support. We had to contact support several times during set up, but they were helpful. Integration was the hardest part.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review