Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift. Agents are completely free!
Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.Verified ReviewerRead the full review
Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.Abimbola K.Read the full review
The platform is easy to use and navigate but wish we had more analytics and better stats for tracking individual and team performance.Rich Z.Read the full review
Cons
Customer service was terrible. The bait & switch pricing.Keith N.Read the full review
For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.Verified ReviewerRead the full review
It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time.Rajarajeswari J.Read the full review
Overall rating
3.9
/5
77%
positive reviews
89%
recommended this to a friend or a colleague
4 reviewers had the following to say about Helpshift's pricing:
Keith Norris
Industry: Computer Software
Company size: 11-50
Bait & Switch
Used weekly for 1-2 years
Reviewed 2017-11-08
Review Source: Software Advice
The company has been acquired by an India company and the new CEO is taking it in a very "customer unfriendly" direction.
We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.
We've had some problems with integration, but their support team is quite responsive and we've been able to work through the problems.
We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.
We've had some problems with integration, but their support team is quite responsive and we've been able to work through the problems.
Pros Ease of use both from a customer's and agent's perspective
The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.
The only disadvantage of Helpshift so far was slow response to a significant issue on iOS and the difficult negotiations about renewing the contract whereby the price was increased in a non logical way. In the end this was resolved.
The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.
The only disadvantage of Helpshift so far was slow response to a significant issue on iOS and the difficult negotiations about renewing the contract whereby the price was increased in a non logical way. In the end this was resolved.
Pros Easy to use in the game and quite easy integration
Helpshift provides easy customer support at a cost
Used daily for 6-12 months
Reviewed 2018-02-06
Review Source: Software Advice
The best feature of this CRM is their FAQ capability for mobile apps. It wildly narrows down your customer ticket count to those who really can't self-serve. Their tags and segmenting options help to create a super-automated customer support machine.
Pros The best feature of this CRM is their FAQ capability for mobile apps. It wildly narrows down your customer ticket count to those who really can't self-serve. Their tags and segmenting options help to create a super-automated customer support machine.
Cons The price was high for a service dedicated solely to customer support. We had to contact support several times during set up, but they were helpful. Integration was the hardest part.
GetApp offers free software discovery and selection resources for professionals like you. Our service is free because software vendors pay us when they generate web traffic and sales leads from GetApp users.
Because we’re committed to help you find the right solution for your business needs, we list all software vendors on our website, and give them the opportunity to feature their solutions and collect user reviews.
At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions.
Sign up / Sign in
Both new and existing users can sign in with LinkedIn.
