Helpshift Pricing Plan & Cost Guide

Helpshift

Digital customer service platform and ticketing system

3.92/5 (26 reviews)

Helpshift Pricing

Pricing model: Free, Subscription

Free Trial: Available (No Credit Card required)

Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift. Agents are completely free!

Competitors Pricing

NetHelpDesk

Starting from: £15.00/month
Pricing model: One Time License, Subscription
Free Trial: Available (No Credit Card required)

KronoDesk

Starting from: $19.99/month
Pricing model: One Time License, Subscription
Free Trial: Available (No Credit Card required)

everything HelpDesk

Starting from: $20.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Book It Now

Starting from: $39.95/month
Pricing model: Subscription

Engage AMS

Starting from: $5999.00/year
Pricing model: Subscription

Pricing Comparison

How does Helpshift compare with other Customer Service & Support apps?

Subscription plan?

Helpshift



98% of apps offer a
subscription plan

Free trial?

Helpshift



87% of apps have a
free trial

Free plan?

Helpshift



31% of apps have a
free plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




Helpshift Pricing Reviews

Pros
  • Easy to use in the game and quite easy integration
  • Ease of use both from a customer's and agent's perspective
  • Had a decent integration with our mobile app. The reports/dashboards had a nice interface that looked modern
  • The best feature of this CRM is their FAQ capability for mobile apps. It wildly narrows down your customer ticket count to those who really can't self-serve. Their tags and segmenting options help to create a super-automated customer support machine.
Cons
  • Pricier than other solutions
  • Customer service was terrible. The bait & switch pricing. On renewal they wanted to up our pricing by 500%
  • The price was high for a service dedicated solely to customer support. We had to contact support several times during set up, but they were helpful. Integration was the hardest part.
88%
recommended this to a friend or a colleague

4 reviewers had the following to say about Helpshift's pricing:

Keith Norris

Bait & Switch

Used weekly for 1-2 years
Reviewed 2017-11-08
Review Source: Software Advice

The company has been acquired by an India company and the new CEO is taking it in a very "customer unfriendly" direction.

Pros
Had a decent integration with our mobile app. The reports/dashboards had a nice interface that looked modern

Cons
Customer service was terrible. The bait & switch pricing. On renewal they wanted to up our pricing by 500%

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Helpshift

Digital customer service platform and ticketing system

Sue Zann Toh

It's expensive, but worth it

Used weekly for less than 6 months
Reviewed 2017-03-24
Review Source: Capterra

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent. We've had some problems with integration, but their support team is quite responsive and we've been able to work through the problems.

Pros
Ease of use both from a customer's and agent's perspective

Cons
Pricier than other solutions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Helpshift

Digital customer service platform and ticketing system

Marcel Pordon

Helpshift has improved our support significantly

Used daily for 1-2 years
Reviewed 2017-03-27
Review Source: Capterra

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues. The only disadvantage of Helpshift so far was slow response to a significant issue on iOS and the difficult negotiations about renewing the contract whereby the price was increased in a non logical way. In the end this was resolved.

Pros
Easy to use in the game and quite easy integration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Helpshift

Digital customer service platform and ticketing system

Erin Lehmann

Helpshift provides easy customer support at a cost

Used daily for 6-12 months
Reviewed 2018-02-06
Review Source: Software Advice

Pros
The best feature of this CRM is their FAQ capability for mobile apps. It wildly narrows down your customer ticket count to those who really can't self-serve. Their tags and segmenting options help to create a super-automated customer support machine.

Cons
The price was high for a service dedicated solely to customer support. We had to contact support several times during set up, but they were helpful. Integration was the hardest part.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Helpshift

Digital customer service platform and ticketing system