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Helpwise
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Communication and workflow management software
Table of Contents
Helpwise - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Helpwise overview
What is Helpwise?
Helpwise is a communication software that allows customer-facing teams to create shared inboxes for different channels like email, live chat, SMS, Whatsapp, Facebook, Twitter, and more. Sales and support reps can use Helpwise to manage customer conversations and optimize workflows using different automation rules.
Helpwise offers various features such as reporting, custom forms, CSAT, help centers, analytics, and more. The platform allows managers to monitor the performance of team members by defining key performance indicators (KPIs) and viewing communication volume trends.
Starting price
per month
Alternatives
with better value for money
Helpwise’s user interface
Helpwise reviews
Overall rating
4.7
/5
27
Positive reviews
93
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.93/10
5
4
3
2
1
22
3
2
0
0
Jason W.
Owner
Masuk S.
Online Instructor
Masuk S.
Online Instructor
Teesha M.
Complaints Team Leader
Christina G.
Head of HR/Customer Service
Roger P.
Director
Who uses Helpwise?
Based on 27 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Helpwise's key features
Most critical features, based on insights from Helpwise users:
All Helpwise features
Features rating:
Helpwise awards
Helpwise alternatives
Helpwise
Starting from
12
/user
Per month
Zoho Desk
Starting from
20
Per month
Freshdesk
Starting from
19
Per month
Bitrix24
Starting from
61
Per month
Helpwise pricing
Value for money rating:
Starting from
12
/user
Per month
User opinions about Helpwise price and value
Value for money rating:
To see what individual users think of Helpwise's price and value, check out the review snippets below.
Jason W.
Owner
Masuk S.
Online Instructor
Helpwise integrations (39)
Integrations rated by users
We looked at 27 user reviews to identify which products are mentioned as Helpwise integrations and how users feel about them.
Integration rating: 5.0 (1)
“It's so important to me because I use Asana daily for my project management.”
Abraham C.
Social Media Manager & Administrative Support
Helpwise support options
Typical customers
Platforms supported
Support options
Training options
Helpwise FAQs
Helpwise has the following pricing plans:
Starting from: $12.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Helpwise?
Helpwise has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Helpwise support?
Helpwise supports the following languages:
English
Q. Does Helpwise support mobile devices?
Helpwise supports the following devices:
Android, iPad, iPhone
Q. Does Helpwise offer an API?
Yes, Helpwise has an API available for use.
Q. What other apps does Helpwise integrate with?
Helpwise integrates with the following applications:
Pabbly Connect, Dialpad, Microsoft Outlook, Less Annoying CRM, Jira, FullContact, WhatsApp, Delighted, Zapier, RingCX, Gmail, Trello, Pipedrive, Freshsales, Wootric, Ontraport, Twitter/X, Stripe, JustCall, Slack, Plivo, Capsule, Basecamp, monday.com, Keap, ClickUp, Google Calendar, Twilio, Instagram, Asana, Xero, Copper, HubSpot CRM, Shopify
Q. What level of support does Helpwise offer?
Helpwise offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
