App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Nicereply
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The effortless way to champion customer experience
Table of Contents
Nicereply - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Nicereply overview
What is Nicereply?
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience.
- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide
- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.
- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
- Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.
- Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability.
- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.
- Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.
- See your data in your CRM software and set automation based on the scores & feedback.
- Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.
- See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.
- Recognize your best agents with leaderboards and drill-downs stats per team and agent.
- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.
- Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered.
- There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.
Key benefits of using Nicereply
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.
Net Promoter Score (NPS)
NPS measures the loyalty of customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.
Customer Satisfaction (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever a customer is dissatisfied.
All-in-one dashboard
Get a quick overview of the team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.
Real-time feedback
Know what customers think of the brand as soon as they fill in the survey. See all ratings in the rating feed.
See who is the best
Recognize the company's best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.
Design beautiful surveys
Customize rating surveys according to company branding and local language. Or even use API to build it from the scratch.
Integrates with help desk or CRM
Enhance existing Desk, Zendesk, Salesforce or other systems. Start tracking the quality of customer service and let the business grow with the support of happy customers.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Feedback
Ease of Use
Customization
Reporting and Statistics
Customer Ratings
Inconsistent customer ratings system
Nicereply’s user interface
Nicereply pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about Nicereply?
allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire
Select to learn more
Who uses Nicereply?
Based on 283 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Nicereply's key features
Most critical features, based on insights from Nicereply users:
All Nicereply features
Features rating:
Nicereply alternatives
Nicereply
Starting from
59
Per month
SurveyMonkey
Starting from
No pricing info
Trustpilot
Starting from
No pricing info
Jotform
Starting from
No pricing info
Nicereply pricing
Pricing plans
Pricing details:
User opinions about Nicereply price and value
Value for money rating:
To see what individual users think of Nicereply's price and value, check out the review snippets below.
Richard B.
COO
Emily M.
Customer Experience Specialist
Nicereply integrations (32)
Integrations rated by users
We looked at 283 user reviews to identify which products are mentioned as Nicereply integrations and how users feel about them.
Integration rating: 5.0 (1)
Nicereply support options
Typical customers
Platforms supported
Support options
Training options
Nicereply FAQs
Nicereply has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Nicereply support?
Nicereply supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
Q. Does Nicereply offer an API?
Yes, Nicereply has an API available for use.
Q. What level of support does Nicereply offer?
Nicereply offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum
Popular comparisons with Nicereply
