Playvox Features

Playvox

Quality Assurance Software for customer service teams.

4.76/5 (71 reviews)

Competitor Feature Comparison

"What If" Scenarios
API
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Appointment Management
Archiving & Retention
Assignment Management
Audit Management
Audit Trail
Authentication
Auto-Responders
Automated Routing
Automated Scheduling
Automatic Call Distribution
Batch Communications
Blended Call Center
CMDB
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Caller ID
Campaign Management
Canned Responses
Case Management
Cataloging/Categorization
Change Management
Chat/Messaging
Class Scheduling
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Compliance Management
Computer Telephony Integration
Configurable Workflow
Content Management
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Dashboard
Data Connectors
Data Import/Export
Data Visualization
Deadline Management
Decision Support
Defect Tracking
Discussions / Forums
Document Storage
Drag & Drop
Email Distribution
Email Management
Email Templates
Email Tracking
Employee Onboarding
Employee Reward Programs
Enrollments/Onboarding
Event Triggered Actions
Feedback Management
File Sharing
Filtering
Forms Management
Forum / Discussion Board
Full Text Search
Gamification
Geotargeting
Gift Card Management
Goal Setting / Tracking
Help Desk Management
Historical Reporting
IVR / Voice Recognition
Inbound Call Center
Incentive Management
Incident Management
Interaction Tracking
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple Data Sources
Multiple Scripts
Multiple User Accounts
Negative Feedback Management
Offline Form
Onboarding
Online Catalog
Online Forums
Outbound Call Center
Performance Appraisal
Performance Management
Performance Metrics
Performance Testing
Personalization
Phone Key Input
Prioritization
Proactive Chat
Procurement Management
Quality Assurance
Quality Control
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Rewards Management
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Skills Assessment
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Scheduling
Template Management
Text Editing
Text to Speech
Third Party Integrations
Training Management
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Usage Tracking/Analytics
User Management
Video Support
Visual Analytics
Voice Customization
Voice Mail
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
"What If" Scenarios
API
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Appointment Management
Archiving & Retention
Assignment Management
Audit Management
Audit Trail
Authentication
Auto-Responders
Automated Routing
Automated Scheduling
Automatic Call Distribution
Batch Communications
Blended Call Center
CMDB
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Caller ID
Campaign Management
Canned Responses
Case Management
Cataloging/Categorization
Change Management
Chat/Messaging
Class Scheduling
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Compliance Management
Computer Telephony Integration
Configurable Workflow
Content Management
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Dashboard
Data Connectors
Data Import/Export
Data Visualization
Deadline Management
Decision Support
Defect Tracking
Discussions / Forums
Document Storage
Drag & Drop
Email Distribution
Email Management
Email Templates
Email Tracking
Employee Onboarding
Employee Reward Programs
Enrollments/Onboarding
Event Triggered Actions
Feedback Management
File Sharing
Filtering
Forms Management
Forum / Discussion Board
Full Text Search
Gamification
Geotargeting
Gift Card Management
Goal Setting / Tracking
Help Desk Management
Historical Reporting
IVR / Voice Recognition
Inbound Call Center
Incentive Management
Incident Management
Interaction Tracking
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple Data Sources
Multiple Scripts
Multiple User Accounts
Negative Feedback Management
Offline Form
Onboarding
Online Catalog
Online Forums
Outbound Call Center
Performance Appraisal
Performance Management
Performance Metrics
Performance Testing
Personalization
Phone Key Input
Prioritization
Proactive Chat
Procurement Management
Quality Assurance
Quality Control
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Rewards Management
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Skills Assessment
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Scheduling
Template Management
Text Editing
Text to Speech
Third Party Integrations
Training Management
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Usage Tracking/Analytics
User Management
Video Support
Visual Analytics
Voice Customization
Voice Mail
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
"What If" Scenarios
API
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Appointment Management
Archiving & Retention
Assignment Management
Audit Management
Audit Trail
Authentication
Auto-Responders
Automated Routing
Automated Scheduling
Automatic Call Distribution
Batch Communications
Blended Call Center
CMDB
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Caller ID
Campaign Management
Canned Responses
Case Management
Cataloging/Categorization
Change Management
Chat/Messaging
Class Scheduling
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Compliance Management
Computer Telephony Integration
Configurable Workflow
Content Management
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Dashboard
Data Connectors
Data Import/Export
Data Visualization
Deadline Management
Decision Support
Defect Tracking
Discussions / Forums
Document Storage
Drag & Drop
Email Distribution
Email Management
Email Templates
Email Tracking
Employee Onboarding
Employee Reward Programs
Enrollments/Onboarding
Event Triggered Actions
Feedback Management
File Sharing
Filtering
Forms Management
Forum / Discussion Board
Full Text Search
Gamification
Geotargeting
Gift Card Management
Goal Setting / Tracking
Help Desk Management
Historical Reporting
IVR / Voice Recognition
Inbound Call Center
Incentive Management
Incident Management
Interaction Tracking
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple Data Sources
Multiple Scripts
Multiple User Accounts
Negative Feedback Management
Offline Form
Onboarding
Online Catalog
Online Forums
Outbound Call Center
Performance Appraisal
Performance Management
Performance Metrics
Performance Testing
Personalization
Phone Key Input
Prioritization
Proactive Chat
Procurement Management
Quality Assurance
Quality Control
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Rewards Management
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Skills Assessment
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Scheduling
Template Management
Text Editing
Text to Speech
Third Party Integrations
Training Management
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Usage Tracking/Analytics
User Management
Video Support
Visual Analytics
Voice Customization
Voice Mail
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
Visit WebsiteCompare App

Playvox Feature Reviews

25 reviewers had the following to say about Playvox's features:

Cel P.

Great solution for Quality Analysis!

2021-03-18

We use Playvox to analyze the quality of the interactions of our B2C Customer Support agents.

Pros

The integration with Slack makes it great for the day to day interaction with the agents.

Cons

We need to be able to integrate the information from each of their modules (Learning, Quality, Coaching) into one big dashboard, and with Playvox it is still not possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Cel!
Thank you for taking the time to write a review. Playvox was recently recognized by G2 as a leader in the Quality Assurance Category. We're glad Playvox is helping you improve your performance and will continue to have functionalities to make your job easier. Will also take your feedback into consideration for future enhancements!

Read more
Anonymous
(Entertainment company, 51-200 employees)

Great tool, great support!

2021-03-03

Managed to get rid of spreadsheets Easily provide and track feedback to agents Adapt scorecards to measure not only quality but also performance

Pros

It is very customizable. And its support team is simply top level!


Cons

They have not yet managed to integrate the information from each of their modules into one big dashboard. It is necessary to go manually to each of the modules to get the full picture of each agent Their reporting is still quite basic, it is not possible to get many insights.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Read more
Natasha F.

My experience with Playvox

2021-03-04

My overall experience with Playvox is positive -- we can generate reports to guide our Training team and improve our Customer Support.

Pros

Playvox presents ease to use - the new UI is very intuitive, and I can easily find everything that I want.

Cons

The only thing I feel that it's difficult is to find the ticket interaction that I was working on, or to find my Evaluation drafts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Natasha!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Read more
Nikhilesh C.

Almost perfect

2021-03-10

All good. Smooth and reliable

Pros

Reports at glance. Different categories can be created

Cons

If I have to check real time agent numbers there is no easy way

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Nikhilesh! Thank you for taking the time to write a review. We're glad you find our reports valuable. We are working hard to make sure they help you accelerate decision-making and performance improvements.

Read more
Kdiron N.

Great Product

2021-03-04

It is easy to use for both management and agent

Pros

I love how it is user friendly and easy to manage

Cons

I have no negative feedbacks. The product is good

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Kdiron!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Read more
Anonymous
(Internet company, 51-200 employees)

Awesome Quality check tools

2019-08-12

With Playvox we have decreased in almost a 60% the amount of work/time/resources we were using when quality checks where done manually

Pros

These are some of the features that impress me more of Playvox - Allows you to check on tickets way faster than doing manually and faster than other platforms - Very customizable.

Cons

The only thing that have to be improved is that when displaying the tickets to display it might take a few seconds but in any case it is much faster than other programs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi! Thank you for the wonderful review and for taking the time to share your feedback with us. It's great to know it makes your life easier. No wonder why Playvox was recognized by G2 as the easiest to use contact center quality assurance solution.

Read more
Anonymous
(Internet company, 1001-5000 employees)

Playvox Honest Review

2019-01-15

Pros

I like how easy and efficient it is to follow up on QA's of my calls and tickets. makes it very easy to reference and list stuff to work on!

Cons

some of the stuff is confusing like ratings. communication platform like messaging and comments seem pretty useless.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi! Thank you for taking the time to provide input and share your experiences with us. We are always excited to hear from our customers and want to be sure our Agent Optimization Suite is doing all it can to power your contact center.

Read more
Anonymous
(Financial Services company, 5001-10000 employees)

Nubank Review

2021-03-01

Today we have very robust Quality analysis processes and I also realize that we are very close to PLayVox, when it comes to problem solving and feedback.

Pros

PlayVox is very easy to use and understand, it was easy to implement the tool and we have a very close contact between support and contractor.

Cons

Unfortunately playvox has some configurations that make it impossible for us to change them within a short period of time, the platform could also be better in the efficiency of carrying out quality and data monitoring.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Thank you for your review! Your feedback helps us deliver an even better product. We are actively listening to what our customers need and will definitely take your recommendation into consideration. I will pass this recommendation on to our product team and they will evaluate this (feature/enhancement). Feel free to reach out with any additional recommendations or feedback at any time!

Read more
James Brian C.

User Friendly

2020-10-16

Pros

I love how you can easily use the platform for the first time. Easy access and switching from Desktop to mobile phone is smooth.

Cons

There are times that tabs or pages takes a while to load

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi James!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Read more
Anonymous
(Food & Beverages company, 201-500 employees)

Excellent software that helps learning

2021-03-19

PlayVox is a software where job performance is measured through statistics, training and personalized evaluations by the QA team.

Pros

It is an excellent software and an excellent work tool, intuitive and easy to use.

Cons

I like all the facilities it offers, it is well designed and I don't find anything wrong with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Read more
Michael S.

Easy to Use Quality Software

2019-05-19

Overall easy to use and a decent option for small to medium sized businesses that need some Quality reporting.

Pros

Also includes some native reporting built into it.

Cons

In order to make an adjustment to an audit form, you basically need to create a whole new form which is not ideal for reporting trends.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Michae! Thank you for your review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product.

Read more
Amr S.

it is very easy to use and helps in sharing reports easily

2020-11-24

Pros

smoothy and simple in use and also you can share your reports or the others reports by it

Cons

nothing till now but, in general, what about changing colour to blue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Amr
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Read more
Michael J.

A terrific way to monitor quality!

2019-08-22

Pros

For managers, it's easy to monitor your team's progress, offer coaching and feedback (and track coaching results).

Cons

I wish it were a little cheaper per user license; as it stands, most managers share a single login, which makes much more data available to us than we need, so you have to kind of search and keep your own team members together.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Michael! Thank you for your review. It's great to know how much value Playvox has for you. Your feedback helps us deliver an even better product. We are actively listening to what our customers need and will take your recommendation into consideration

Read more
Katie B.

Love Playvox!

2021-03-04

I think Playvox was a great tool that greatly assisted our agents with the knowledge and information needed to excel within their positions.

Pros

I love the search feature where agents could type keywords and bring up different sources that involved that keyword for user friendly access.

Cons

I wish there were more restrictions for the agents such as posting without approval etc.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Katie!
Thank you for taking the time to provide input and share your experiences with us. We are always excited to hear from our customers and want to be sure our Workforce Engagement Management is doing all it can to power your contact center. Feel free to reach out with any additional recommendations or feedback at any time!

Read more
Islam A.

The best way to master your Quality processes

2020-10-16

Awesome,I do like it , it is the best way to master my quality process and help my business to deliver great customer experience

Pros

The features and it's easy to use and the security as well, The reports, graphs everything is perfect with play vox

Cons

Nothing , I am used to view my playbox on daily basis . there is no bugs while using it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Islam!
Thank you for taking the time to write a review. Playvox was recently recognized by G2 as a leader in the Quality Assurance Category. We're glad Playvox is helping you improve your performance and will continue to have functionalities to make your job easier.

Read more
Caio M.

A great tool for quality reports

2020-11-04

Pros

Playvox was a revolution on my team quality check system, we used to work with a combination of sheets and forms that was heavy and not efficient, Playvox made the job faster and gave us an output we could add to our sql base in order to understand those number much better, it made our job faster, more reliable and richer in data.

Cons

Sometimes the system was a little buggy, we had problems with tickets, workloads, and minor issues, most of them were solved when contaction support.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Caio!
Hi! Thank you for taking the time to write a review. We're glad you find our reports valuable. We are working hard to make sure they help you accelerate decision making and performance improvements.

Read more
BRENNO V.

Evaluating made easier

2021-02-25

The integration between Looker (our data tool) and playvox allows us to measure our team regarding quality of the analysys, our previous methods made data handling very difficult.

Pros

Clicking in evaluations we are able to access previous analysys and correct something that may be wrong, but I'll discuss that further in the next questions.

Cons

Sometimes I encounter some difficulties while looking for previous evaluations, but I'm already in touch with those responsible for playvox support in my company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Brenno!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
Please let us know if those issues you were facing were solved by our support team.

Read more
Anonymous
(Entertainment company, 5001-10000 employees)

Fun and Informative

2020-10-16

Congratulations, it's a really nice tool on the daily basis.

Pros

It's easy, simple and the features are great!

Cons

Few options of interaction with other users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi
Thank you for the wonderful review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product so it remains intuitive to use and delivers great experience and value for customer service teams.

Read more
Ariel T.

Overall satisfied

2021-03-12

It's good to see overall performance over a period of time.

Pros

It's easy to use once you understand how to set up scorecards and use them.

Cons

I wrote to the dev team once, but it was submitted as a feedback idea/suggestion.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Ariel!
Thank you for taking the time to write a review. Playvox was recently recognized by G2 as a leader in the Quality Assurance Category. We're glad Playvox is helping you improve your performance and will continue to have functionalities to make your job easier. Will also send this feedback to our product team for future considerations.

Read more
Emad E.

PlayVox Review

2021-02-26

We're using Playvox for submitting our evaluation, coaching, calibration, etc. so it been easy to track the performance for each one in our company, and all of the data are compiled.

Pros

Easy prosses, easy to use, the most feature I would recommend.

Cons

nothing missed all are covered, mostly what you need will be compiled in one page

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Emad!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Read more
Victor C.

The Quality Monitory Solution

2021-02-26

We make quality monitoring more dynamic and automated, facilitating processes and improving our processes and making them more agile.

Pros

PlayVox is a tool that makes our quality processes increasingly efficient and dynamic, bringing good results and possibilities to our continuous improvement efforts.

Cons

However, even the things that the platform does not cover today, we have the help of a very competent and helpful support team, who is always available to assist us.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Victor!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Read more
Youssef Hossam E.

Best Monitoring platform for call centers

2020-10-18

Pros

Playvox is a powerful tool for monitoring agents and adjusting their skills to meet the company requirements and also it's easy to use as an agent and as an administrator.

Cons

Playvox is perfect but needs a guide for each page and how does the page works as some pages is difficult to understand and how to use for that I had to ask their support to help me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Youssef
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

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Nader S.

A Feedback Forum to Enhance the Culture and Drive of an Organization

2020-10-31

As I was introduced and became familiar with its approach, I found that it's system was aware of the importance that all member's feedback is valuable to the organization as a whole!

Pros

It creates a two way communication street to ensure important ideas are acknowledged.

Cons

Although the functionality and ease of use are solid I would not be opposed to sprucing up the layout and graphics. Visual appeal goes a long way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Nader!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

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Daulet T.

Review of using Playbox

2020-10-16

I have been working for more than 8 months and have never complained about this program. This program works perfectly

Pros

Convenient for tracking the quality of work

Cons

Everything is clear and easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Hi Daulet!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Read more
Anonymous
(Consumer Services company, 1001-5000 employees)

Easy software to give feedback on your workers

2020-10-21

Pros

It’s a very innovative way of getting feedback on your work.

Cons

The layout could be a bit improved, so that it’s more clear

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Playvox


Thank you for your review! Your feedback helps us deliver an even better product. We are actively listening to what our customers need and will definitely take your recommendation into consideration. I will pass this recommendation on to our product team and they will evaluate this (feature/enhancement). Feel free to reach out with any additional recommendations or feedback at any time!

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