PlayVox Features

PlayVox

Quality Assurance Software for customer service teams.

4.8/5 (5 reviews)

PlayVox Feature Summary

  • API
  • Audit management
  • Custom notifications
  • Custom roles
  • Customer interactions filters
  • Data exports
  • Feedback tracking
  • In-ticket grading
  • Knowledge management
  • Personalized filters
  • Role-specific reports

Competitor Feature Comparison

"What If" Scenarios
API
Activity Dashboard
Application Integration
Auditing
Authentication
Automated Scheduling
Automatic Notifications
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Class Scheduling
Communication Management
Content Filter
Content Management
Custom Charts
Customizable Branding
Customizable Categories
Customizable Questions
Customizable Templates
Data Connectors
Data Filtering
Data Import
Data Import/Export
Data Visualization
Deadline Management
Employee Onboarding
Employee Reward Programs
Enrollment Management
Feedback Management
Forms Management
Forum / Discussion Board
Gamification
Gift Card System
Goal Setting / Tracking
History Tracking
Incentive Programs
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Company
Multi-Language
Multi-Location
Multiple Data Sources
Multiple User Accounts
Online Catalog
Performance Appraisal
Performance Management
Performance Metrics
Performance Reports
Performance Testing
Permission Management
Prioritizing
Quality Assurance
Quality Control
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Remote Access
Reporting & Statistics
Rewards Management
Role Management
Role-Based Permissions
Search Functionality
Single Sign On
Skills Assessment
Task Scheduling
Third Party Integration
Trend Analysis
User Management
Visual Analytics
Workflow Management
Learn moreCompare App
"What If" Scenarios
API
Activity Dashboard
Application Integration
Auditing
Authentication
Automated Scheduling
Automatic Notifications
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Class Scheduling
Communication Management
Content Filter
Content Management
Custom Charts
Customizable Branding
Customizable Categories
Customizable Questions
Customizable Templates
Data Connectors
Data Filtering
Data Import
Data Import/Export
Data Visualization
Deadline Management
Employee Onboarding
Employee Reward Programs
Enrollment Management
Feedback Management
Forms Management
Forum / Discussion Board
Gamification
Gift Card System
Goal Setting / Tracking
History Tracking
Incentive Programs
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Company
Multi-Language
Multi-Location
Multiple Data Sources
Multiple User Accounts
Online Catalog
Performance Appraisal
Performance Management
Performance Metrics
Performance Reports
Performance Testing
Permission Management
Prioritizing
Quality Assurance
Quality Control
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Remote Access
Reporting & Statistics
Rewards Management
Role Management
Role-Based Permissions
Search Functionality
Single Sign On
Skills Assessment
Task Scheduling
Third Party Integration
Trend Analysis
User Management
Visual Analytics
Workflow Management
Visit WebsiteCompare App
"What If" Scenarios
API
Activity Dashboard
Application Integration
Auditing
Authentication
Automated Scheduling
Automatic Notifications
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Class Scheduling
Communication Management
Content Filter
Content Management
Custom Charts
Customizable Branding
Customizable Categories
Customizable Questions
Customizable Templates
Data Connectors
Data Filtering
Data Import
Data Import/Export
Data Visualization
Deadline Management
Employee Onboarding
Employee Reward Programs
Enrollment Management
Feedback Management
Forms Management
Forum / Discussion Board
Gamification
Gift Card System
Goal Setting / Tracking
History Tracking
Incentive Programs
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Company
Multi-Language
Multi-Location
Multiple Data Sources
Multiple User Accounts
Online Catalog
Performance Appraisal
Performance Management
Performance Metrics
Performance Reports
Performance Testing
Permission Management
Prioritizing
Quality Assurance
Quality Control
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Remote Access
Reporting & Statistics
Rewards Management
Role Management
Role-Based Permissions
Search Functionality
Single Sign On
Skills Assessment
Task Scheduling
Third Party Integration
Trend Analysis
User Management
Visual Analytics
Workflow Management
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PlayVox Feature Reviews

5 reviewers had the following to say about PlayVox's features:

Anonymous
(Internet company, 51-200 employees)

Awesome Quality check tools

2019-08-12

With Playvox we have decreased in almost a 60% the amount of work/time/resources we were using when quality checks where done manually

Pros

These are some of the features that impress me more of Playvox - Allows you to check on tickets way faster than doing manually and faster than other platforms - Very customizable.

Cons

The only thing that have to be improved is that when displaying the tickets to display it might take a few seconds but in any case it is much faster than other programs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1001-5000 employees)

Playvox Honest Review

2019-01-15

Pros

I like how easy and efficient it is to follow up on QA's of my calls and tickets. makes it very easy to reference and list stuff to work on!

Cons

some of the stuff is confusing like ratings. communication platform like messaging and comments seem pretty useless.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Jacobson

A terrific way to monitor quality!

2019-08-22

Pros

For managers, it's easy to monitor your team's progress, offer coaching and feedback (and track coaching results).

Cons

I wish it were a little cheaper per user license; as it stands, most managers share a single login, which makes much more data available to us than we need, so you have to kind of search and keep your own team members together.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Michael Selvey

Easy to Use Quality Software

2019-05-19

Overall easy to use and a decent option for small to medium sized businesses that need some Quality reporting.

Pros

Also includes some native reporting built into it.

Cons

In order to make an adjustment to an audit form, you basically need to create a whole new form which is not ideal for reporting trends.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Tonya Kinney

Quality in a nut shell!

2019-05-20

As I mentioned above, PlayVox provides us with so much insight into how we are doing with our training program. It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of.

Pros

We love the ability to create scorecards dynamic to our workflows and communication channels.

Cons

The only thing that we do not use is the rewards program. The gift cards that are available to select from limit our ability to use them because we have team members all around the world.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more