GetApp logo
GetApp logo
GetApp logo
GetApp logo
BrowseJoin
Learn why GetApp is free

Call Center Software with Custom Forms

All appsAppFinderLeadersReviewsGuide
Filter byclear all
Category Leaders
Pricing models
Free
Free Trial
One Time License
Subscription
Devices supported
Mac
iPad
Android
Linux
Web-based
See full list
Organization types
Non Profit
Large Enterprises
Public Administrations
Freelancers
Mid Size Business
See full list
Geographies served
Australia
China
Europe
Germany
India
See full list
Customer rating
& up
& up
& up
Integrated with
QuickBooks Online
Office 365
QuickBooks
Microsoft Outlook
Google Calendar
See full list
Integrated with
QuickBooks Online
Office 365
QuickBooks
Microsoft Outlook
Google Calendar
2Checkout
3CLogic
3dcart
8x8 Virtual Office
9 Spokes
Accelo
Act-On
ActiveCampaign
Acuity Scheduling
Agent.ai
Agile CRM
Aha!
Aircall
Airtable
Akita
Alooma
amoCRM
APIANT
Asana
AskNicely
Asterisk
Authorize.net
Automate.io
Autotask
Avaza
AWeber
Azuqua
Basecamp
Batchbook
Beekeeper
Benchmark Email
BigCommerce
BIME
Bitium
Bitrix24
Bloomfire
Box
Braintree
CA Flowdock
Calendly
Campaign Monitor
Capsule
Chargebee
Chargify
Cisco WebEx
ClickDesk
ClickFunnels
ClinchPad
Clio
Cloud Elements
CloudHub
ConnectWise Manage
Constant Contact
Copper
CozTel
CS-Cart
Cyfe
DataHero
Dell Boomi
Domo
Drip
Dropbox
Drupal
Egnyte
Emma
Evernote
Evolve IP Phone System
EZ Texting
Facebook
FinancialForce Accounting
Five9
Formstack
FreshBooks
Freshdesk
G Suite
GamEffective
Genesys
GetResponse
GitHub
Glip
Gmail
Google AdWords
Google Analytics
Google Contacts
Google Docs
Google Drive
Gravity Forms
Grow
HappyFox Chat
Harvest
Help Scout
Highrise CRM
HipChat
Hootsuite
HubSpot CRM
HubSpot Marketing
Hubstaff
IBM Connections
Igloo Software
Infusionsoft
Insightly
Instabug
Instagram
Instapage
Intercom
Jira Service Desk
JIRA Software
Jive
Joomla
JotForm
Kajabi
Kaseya VSA
KiSSFLOW
Kixie
Klaviyo
Klipfolio
KOOKOO CloudAgent
Leadberry
LeadDoubler
Leadpages
LeadsBridge
LinkedIn
LiveChat
LiveOps
Livestorm
LogMeIn Rescue
Magento
Mailchimp
Mailigen
Mailjet
Mandrill
Marketo
Mautic
Microsoft Dynamics CRM
Microsoft Excel
Microsoft OneDrive
Microsoft Teams
miniOrange
Mixpanel
Mobility Portal Server
MyFeelBack
Nagios XI
Nimble
Notion
Nutshell
Okta
Olark
OneLogin
Onna
OpenCart
Opsgenie
Optimizely
Oracle Eloqua
PagerDuty
PandaDoc
Panoply
Pardot
PayPal
PieSync
Pipedrive
Pivotal Tracker
Podio
PrestaShop
ProntoForms
Quick Base
Raygun
Redmine
RingCentral
Sage 50cloud
Salesforce App Cloud
Salesforce Marketing Cloud
Salesforce Sales Cloud
Salesforce Service Cloud
Salesmachine
SALESmanago
SAP Business One
SAP Litmos
SendGrid
Sendinblue
SharpSpring
Shopify
Sigstr
SimplyCast
Slack
Smartlook
Smartsheet
SolarWinds Service Desk
SpiraPlan
SpiraTeam
Squarespace
Stripe
SugarCRM
SuperReceptionist
SuperSaaS
SurveyMonkey
Survicate
Talkdesk
talkspirit
Teamleader
TeamViewer
Teamwork Projects
Time Doctor
TimeCamp
TMetric
Toggl
Tray.io
Trello
Twilio Communications Cloud
Twitter
Unbounce
Userlike
Usermind
UserVoice
Velocify
VICIdial
Vivocha
Vocalcom
Volusion
Vtiger CRM
WebMerge
Weebly
Wix
WooCommerce
Wordpress
Workato
Workbooks CRM
WorkflowMax
Wrike
Wufoo
Wunderlist
X-Cart
XCALLY
Xero
Ximble
Yammer
Zapier
Zen Cart
Zendesk
Zendesk Sell
Zingtree
Zoho Books
Zoho CRM
Zoho SalesIQ
Features
API
Drag & Drop Interface
Email Integration
Third Party Integration
Access Control
See full list
Features
API
Drag & Drop Interface
Email Integration
Third Party Integration
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Assignment Management
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
Calendar Management
Call Center Management
Call Disposition
Call Recording
Call Routing
Call Transfer
Callback Scheduling
Caller ID
Campaign Analysis
Campaign Management
Chat
Collaboration Tools
Collaborative Workspace
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Configurable Workflow
Contact Database
Contact History
Contact Management
CRM Integration
Custom Fields
Custom Forms
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Email Notifications
Email Templates
Employee Management
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Gamification
HIPAA Compliance
Instant Messaging
IVR / Voice Recognition
Knowledge Base Management
Lead Assignment
Lead Capture
Lead Distribution
Lead Management
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple User Accounts
PCI DSS Compliance
Performance Management
Performance Reports
Permission Management
Prioritizing
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Receiving
Reporting & Statistics
Role-Based Permissions
Search Functionality
Self Service Portal
Single Sign On
SMS Integration
Social Media Integration
SSL Security
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Text to Speech
Two-Way Audio & Video
Video Conferencing
Visual Analytics
Website Integration
Widgets
Workflow Management

Related categories

Customer Service & SupportCustomer ManagementCommunicationsCollaboration


Page last modified

Personalize your search in 2 clicks

Select your company sizeSelect your industry type

Personalize your search in a few taps

just me
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+

Personalize your search in 2 clicks

Select your company sizeSelect your industry type

Personalize your search in a few taps

Just me
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Accounting
Construction
Design
Education Management
Health, Wellness and Fitness
Human Resources
Insurance
Internet
Management Consulting
Marketing and Advertising
Nonprofit Organization Management
Real Estate
Retail
Staffing and Recruiting
Telecommunications
25 apps
Sort by
Highest Rated
Sponsored
About sorting methods
Highest Rated
Sponsored
About sorting methods

NICE inContact   

241
65 pts
Cloud Contact Center Software
NICE inContact supports blended, multi-channel contact handling with features such as IVR, ACD, workforce management, customer surveys, reporting & analytics. Read more about NICE inContact
Visit WebsiteAdd to compareCompareRemove app

NICE inContact

241
65 pts
Cloud Contact Center Software
NICE inContact supports blended, multi-channel contact handling with features such as IVR, ACD, workforce management, customer surveys, reporting & analytics. Read more about NICE inContact
Visit WebsiteCompare

Salesforce Service Cloud   

451
Customer service & support software
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud
Visit WebsiteAdd to compareCompareRemove app

Salesforce Service Cloud

451
Customer service & support software
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud
Visit WebsiteCompare

Convoso   

14
Convert more leads in less time!
Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Read more about Convoso Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!
Visit WebsiteAdd to compareCompareRemove app

Convoso

14
Convert more leads in less time!
Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Read more about Convoso Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!
Visit WebsiteCompare

Zoho Desk   

1,592
Industry's first context-aware Helpdesk Software
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud. Read more about Zoho Desk
Visit WebsiteAdd to compareCompareRemove app

Zoho Desk

1,592
Industry's first context-aware Helpdesk Software
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud. Read more about Zoho Desk
Visit WebsiteCompare

LiveAgent   

744
Great customer service starts with better help desk software
Great customer service starts with better Call Center Software! Read more about LiveAgent
Visit WebsiteAdd to compareCompareRemove app

LiveAgent

744
Great customer service starts with better help desk software
Great customer service starts with better Call Center Software! Read more about LiveAgent
Visit WebsiteCompare

CallTrackingMetrics   

18
The Only All-in-One Call Tracking & Contact Center Solution
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform. Read more about CallTrackingMetrics
Visit WebsiteAdd to compareCompareRemove app

CallTrackingMetrics

18
The Only All-in-One Call Tracking & Contact Center Solution
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform. Read more about CallTrackingMetrics
Visit WebsiteCompare

InfoFlo   

78
All-in-One CRM Software Solution
InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface… Read more about InfoFlo
Visit WebsiteAdd to compareCompareRemove app

InfoFlo

78
All-in-One CRM Software Solution
InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface… Read more about InfoFlo
Visit WebsiteCompare

VICIdial   

226
50 pts
Open source call center software with predictive dialer
Contact Center service with Inbound and outbound call handling, Inbound email and website customer chat. Read more about VICIdial
Visit WebsiteAdd to compareCompareRemove app

VICIdial

226
50 pts
Open source call center software with predictive dialer
Contact Center service with Inbound and outbound call handling, Inbound email and website customer chat. Read more about VICIdial
Visit WebsiteCompare

Zendesk   

2,324
Cloud-based Help Desk & Customer Support Platform
Zendesk is a leading customer care software used in call centers and already trusted by over 200,000 customers worldwide. Read more about Zendesk
Visit WebsiteAdd to compareCompareRemove app

Zendesk

2,324
Cloud-based Help Desk & Customer Support Platform
Zendesk is a leading customer care software used in call centers and already trusted by over 200,000 customers worldwide. Read more about Zendesk
Visit WebsiteCompare

Bitrix24   

400
60 pts
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 free CRM and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source. Read more about Bitrix24
Visit WebsiteAdd to compareCompareRemove app

Bitrix24

400
60 pts
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 free CRM and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source. Read more about Bitrix24
Visit WebsiteCompare

Agile CRM   

367
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
Visit WebsiteAdd to compareCompareRemove app

Agile CRM

367
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
Visit WebsiteCompare

Freshdesk  

2,124
Online helpdesk system and customer service software
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk
Learn moreAdd to compareCompareRemove app

Freshdesk

2,124
Online helpdesk system and customer service software
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk
Learn moreCompare

KronoDesk  

3
Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
Learn moreAdd to compareCompareRemove app

KronoDesk

3
Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
Learn moreCompare

SysAid  

179
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
Learn moreAdd to compareCompareRemove app

SysAid

179
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
Learn moreCompare

Zingtree  

93
Build your own question & answer style troubleshooters
Zingtree lets you create, deploy and analyze live agent scripts. Read more about Zingtree
Learn moreAdd to compareCompareRemove app

Zingtree

93
Build your own question & answer style troubleshooters
Zingtree lets you create, deploy and analyze live agent scripts. Read more about Zingtree
Learn moreCompare

CrazyCall  

36
Calling App for Customer Service Teams & Sales
Calling software tailored to Call Center. Use features such as Auto Dialer, Call Monitoring and Call recordings to improve your performance. Plus, it takes less than 5 minutes to get started with CrazyCall so new agents can start calling right away! Read more about CrazyCall
Learn moreAdd to compareCompareRemove app

CrazyCall

36
Calling App for Customer Service Teams & Sales
Calling software tailored to Call Center. Use features such as Auto Dialer, Call Monitoring and Call recordings to improve your performance. Plus, it takes less than 5 minutes to get started with CrazyCall so new agents can start calling right away! Read more about CrazyCall
Learn moreCompare

uContact  

25
Beautiful Contact Center Solution - Omnichannel - All in One
uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care. Read more about uContact
Learn moreAdd to compareCompareRemove app

uContact

25
Beautiful Contact Center Solution - Omnichannel - All in One
uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care. Read more about uContact
Learn moreCompare

Fenero  

20
Cloud-based contact center software
Fenero.io is a cloud-based contact center solution for phone, email & live chat, with call & screen recording, IVR, call & email routing, dynamic scripting & more. Read more about Fenero
Learn moreAdd to compareCompareRemove app

Fenero

20
Cloud-based contact center software
Fenero.io is a cloud-based contact center solution for phone, email & live chat, with call & screen recording, IVR, call & email routing, dynamic scripting & more. Read more about Fenero
Learn moreCompare

Call Center Application  

14
Predictive dialer & call automation for call centers
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more… Read more about Call Center Application
Learn moreAdd to compareCompareRemove app

Call Center Application

14
Predictive dialer & call automation for call centers
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more… Read more about Call Center Application
Learn moreCompare

Helpshift  

26
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
Learn moreAdd to compareCompareRemove app

Helpshift

26
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
Learn moreCompare

Ytel Platform  

25
Awarded Outbound Contact Center Software (24/7 U.S. Support)
Simplify lead generation and win more business. Spend less time navigating through various software and more time connecting with leads. Read more about Ytel Platform
Learn moreAdd to compareCompareRemove app

Ytel Platform

25
Awarded Outbound Contact Center Software (24/7 U.S. Support)
Simplify lead generation and win more business. Spend less time navigating through various software and more time connecting with leads. Read more about Ytel Platform
Learn moreCompare

Dialfire  

6
Cloud-based outbound call center software
Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, and more. Read more about Dialfire
Learn moreAdd to compareCompareRemove app

Dialfire

6
Cloud-based outbound call center software
Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, and more. Read more about Dialfire
Learn moreCompare

Focus Contact Center  

4
Call & Contact Center Software Focus Contact Center
Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring. Read more about Focus Contact Center
Learn moreAdd to compareCompareRemove app

Focus Contact Center

4
Call & Contact Center Software Focus Contact Center
Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring. Read more about Focus Contact Center
Learn moreCompare

Vivocha  

2
Next Generation Customer Interaction Platform
Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time. Read more about Vivocha
Learn moreAdd to compareCompareRemove app

Vivocha

2
Next Generation Customer Interaction Platform
Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time. Read more about Vivocha
Learn moreCompare

Track My Leads  

0
Web-based lead management solution for SMBs
Track My Leads is an online call tracking & intake management solution for call centers to track leads, manage appointments, measure conversion analytics & more. Read more about Track My Leads
Learn moreAdd to compareCompareRemove app

Track My Leads

0
Web-based lead management solution for SMBs
Track My Leads is an online call tracking & intake management solution for call centers to track leads, manage appointments, measure conversion analytics & more. Read more about Track My Leads
Learn moreCompare
Clear all filters
Filter by
Pricing models
Devices supported
Organization types
Geographies served
Customer rating