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29 apps
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Balto   

3
Call center phone coaching for sales & customer service reps
Balto understands phone conversations and automatically tells reps what to say, live on each call. Read more about Balto
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Balto

3
Call center phone coaching for sales & customer service reps
Balto understands phone conversations and automatically tells reps what to say, live on each call. Read more about Balto
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NICE inContact   

455
Cloud Contact Center Software
Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences… Read more about NICE inContact
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NICE inContact

455
Cloud Contact Center Software
Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences… Read more about NICE inContact
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Salesforce Service Cloud   

509
Customer Service & Field Service Management Solutions
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud
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Salesforce Service Cloud

509
Customer Service & Field Service Management Solutions
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud
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Zendesk   

2,546
Service-first CRM company that builds support & sales tools
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk
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Zendesk

2,546
Service-first CRM company that builds support & sales tools
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk
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LiveAgent   

1,001
Great customer service starts with better help desk software
Great customer service starts with better Contact Center software! Read more about LiveAgent
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LiveAgent

1,001
Great customer service starts with better help desk software
Great customer service starts with better Contact Center software! Read more about LiveAgent
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User.com   

30
The engine of growth. An all in one solution for user data.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place. Read more about User.com
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User.com

30
The engine of growth. An all in one solution for user data.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place. Read more about User.com
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Playvox   

67
Quality Assurance Software for customer service teams.
With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction… Read more about Playvox
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Playvox

67
Quality Assurance Software for customer service teams.
With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction… Read more about Playvox
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One Call Now   

19
Simple, Reliable, Affordable Group Messaging
OnSolve One Call Now is a simple critical communications software for businesses to broadcast emergency alerts, send routine notifications and communicate with staff. Read more about One Call Now
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One Call Now

19
Simple, Reliable, Affordable Group Messaging
OnSolve One Call Now is a simple critical communications software for businesses to broadcast emergency alerts, send routine notifications and communicate with staff. Read more about One Call Now
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Infobip   

7
Omni-channel customer communication and engagement
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
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Infobip

7
Omni-channel customer communication and engagement
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
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VICIdial   

247
84 pts
Open source call center software with predictive dialer
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling. Read more about VICIdial
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VICIdial

247
84 pts
Open source call center software with predictive dialer
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling. Read more about VICIdial
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Channels   

36
Power up your customer service
Calling software tailored to Contact Center. Use features such as Auto Dialer, Call Monitoring and Call recordings to improve your performance. Plus, it takes less than 5 minutes to get started with CrazyCall so new agents can start calling right away!… Read more about Channels
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Channels

36
Power up your customer service
Calling software tailored to Contact Center. Use features such as Auto Dialer, Call Monitoring and Call recordings to improve your performance. Plus, it takes less than 5 minutes to get started with CrazyCall so new agents can start calling right away!… Read more about Channels
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CommBox   

0
Cloud-based contact center and customer service solution
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients. Read more about CommBox
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CommBox

0
Cloud-based contact center and customer service solution
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients. Read more about CommBox
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Freshdesk  

2,238
Online helpdesk system and customer service software
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk
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Freshdesk

2,238
Online helpdesk system and customer service software
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk
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Aspect Workforce Management  

235
Workforce management for on-premise, hosted or in the cloud
For contact centers with 150+ agents, Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks real-time adherence. Run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Read more about Aspect Workforce Management Deploy on-premise, hosted or cloud.
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Aspect Workforce Management

235
Workforce management for on-premise, hosted or in the cloud
For contact centers with 150+ agents, Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks real-time adherence. Run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Read more about Aspect Workforce Management Deploy on-premise, hosted or cloud.
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wolkvox  

37
97 pts
Communication management system for contact centers
wolkvox is an innovating Contact Center solution that allows to connect calls, videocalls, social media interactions, create bots, manage web chat and overflow agents, its expense is variable and adjusted to the fluctuation of the operation and has automatic updates of new functionalities at no cost… Read more about wolkvox
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wolkvox

37
97 pts
Communication management system for contact centers
wolkvox is an innovating Contact Center solution that allows to connect calls, videocalls, social media interactions, create bots, manage web chat and overflow agents, its expense is variable and adjusted to the fluctuation of the operation and has automatic updates of new functionalities at no cost… Read more about wolkvox
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MaxContact  

10
Omnichannel Contact Centre Software
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team. Read more about MaxContact
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MaxContact

10
Omnichannel Contact Centre Software
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team. Read more about MaxContact
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Quiq Messaging  

35
Business messaging solution - SMS, FB Messenger, Kik, & Chat
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat. Read more about Quiq Messaging
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Quiq Messaging

35
Business messaging solution - SMS, FB Messenger, Kik, & Chat
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat. Read more about Quiq Messaging
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Dialer360  

21
Call center dialer software
Dialer360 is a cloud-based call center solution which provides inbound, outbound & blended call centers with a predictive dialer with built in avatar, CRM & webphone, voice & SMS broadcasting, VOIP, & more. Dialer360’s admin & agent web pages are available in multiple languages. Read more about Dialer360
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Dialer360

21
Call center dialer software
Dialer360 is a cloud-based call center solution which provides inbound, outbound & blended call centers with a predictive dialer with built in avatar, CRM & webphone, voice & SMS broadcasting, VOIP, & more. Dialer360’s admin & agent web pages are available in multiple languages. Read more about Dialer360
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Helpshift  

26
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
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Helpshift

26
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
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Netop Live Guide Chat  

7
A secure live chat solution for customer service teams
Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more. Read more about Netop Live Guide Chat
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Netop Live Guide Chat

7
A secure live chat solution for customer service teams
Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more. Read more about Netop Live Guide Chat
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Focus Contact Center  

4
Call & Contact Center Software Focus Contact Center
Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring. Read more about Focus Contact Center
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Focus Contact Center

4
Call & Contact Center Software Focus Contact Center
Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring. Read more about Focus Contact Center
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Yodel  

11
Business phone system for streamlining customer service
Yodel is a cloud-based business phone system designed to help teams manage inbound and outbound calls via Slack using existing phone numbers. It lets customer service representatives view which members are on active calls, and join conference calls to facilitate communication across organizations. Read more about Yodel
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Yodel

11
Business phone system for streamlining customer service
Yodel is a cloud-based business phone system designed to help teams manage inbound and outbound calls via Slack using existing phone numbers. It lets customer service representatives view which members are on active calls, and join conference calls to facilitate communication across organizations. Read more about Yodel
Learn moreCompare

KronoDesk  

4
Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
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KronoDesk

4
Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
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OTO  

1
Speech analytics API for sentiment analysis
OTO allows call centers 100% visibility of what is said during customer calls within 20 hours of development time. Read more about OTO
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OTO

1
Speech analytics API for sentiment analysis
OTO allows call centers 100% visibility of what is said during customer calls within 20 hours of development time. Read more about OTO
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Agaralabs  

0
Conversational AI platform for customer service
Agara is a cloud-based software designed to help businesses in eCommerce, insurance, telecom, and other industries leverage artificial intelligence (AI)-enabled voice bots to manage client interactions. Virtual agents can identify customer intent and automatically provide suggestions for queries. Read more about Agaralabs
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Agaralabs

0
Conversational AI platform for customer service
Agara is a cloud-based software designed to help businesses in eCommerce, insurance, telecom, and other industries leverage artificial intelligence (AI)-enabled voice bots to manage client interactions. Virtual agents can identify customer intent and automatically provide suggestions for queries. Read more about Agaralabs
Learn moreCompare
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