GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.
Read more about Zendesk Suite
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX
Read more about NICE CXone
Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.
Read more about Mosaicx
LiveAgent is a multichannel inbound call center solution that allows businesses to manage customer interactions via phone, live chat, and social media. This cloud-based solution enables agents to route calls and boost customer satisfaction
Start with a 1 month free trial, no credit card required.
Read more about LiveAgent
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.
Read more about Freshdesk
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony has been redesigned for the cloud.
Read more about Zoho Desk
Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes.
Read more about Ringover
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.
Read more about 3CX
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.
Read more about Customer Frontlines
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture
Read more about Genesys Cloud CX
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters.
Read more about Shelf
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.
Read more about Bright Pattern
Set up a call center with customized IVRs, agents with up to 10 simultaneous interactions, access to analytics and call recording.
Read more about wolkvox
Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.
Read more about Calabrio ONE
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.
Read more about Kustomer
Calling software tailored to Contact Center. Use features such as Auto Dialer, Call Monitoring and Call recordings to improve your performance. Plus, it takes less than 5 minutes to get started with CrazyCall so new agents can start calling right away!
Read more about Channels
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.
Read more about Sprinklr
NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help boost productivity, connect departments, and centralize telephony for all locations.
Read more about NUACOM
Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.
Read more about Efficy CRM
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.
Read more about User.com
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat
Read more about Quiq
3CLogic is a complete cloud call center platform, hosted on Amazon Web Services, with deployments across four continents for a growing list of Global 2000 and enterprise customers.
Read more about 3CLogic
Be forward-facing with customers by showing them the real human behind the brand. iotum’s high-ranking video and voice technology make it frictionless to connect to customers for immediate feedback, and assistance, enabling customer satisfaction and retention!
Read more about iotum
Conversational AI platform and autonomous contact center management software. The provides always-on and flexible call center capacity for customer service with voice AI.
Read more about Replicant