Best Call Center Software with Prioritizing

Make every phone conversation count and give time back to your reps with 70+ CRM, helpdesk, and software integrations.

Salesforce Service Cloud

(509)

Customer Service & Field Service Management Solutions

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Zendesk

(2,549)

Service-first CRM company that builds support & sales tools

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Dialing Innovations Call Center Application Suite

(14)

Predictive dialer & call automation for call centers

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more

Read more about Dialing Innovations Call Center Application Suite

LiveAgent

4.7

(1,001)

Great customer service starts with better help desk software

Great customer service starts with better Contact Center software!

Bitrix24

4.0

(458)

100% free CRM, collaboration and communication tool suite

Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

Playvox

(67)

Quality Assurance Software for customer service teams.

With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction

Zoho Desk

4.5

(1,649)

Cloud-based help desk platform

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

CloudTalk

4.6

(199)

Cloud-based call center software for sales and support teams

CloudTalk is a full-featured, cloud-based contact center software ready to use at the touch of a button, for sales and support teams of all sizes

Adversus

(18)

Cloud-based dialer & CRM solution

Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses manage operations related to client communication, telemarketing, lead management & more. The platform enables users to automate call workflows using automatic answering.

Aspect Via

(14)

Cloud contact center and workforce optimization solution

Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.

VICIdial

4.7

(247)

Open source call center software with predictive dialer

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

Five9

4.2

(383)

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Freshdesk

4.5

(2,239)

Online helpdesk system and customer service software

With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Aspect Unified IP

4.3

(63)

Enable inbound and outbound omni-channel contact.

Aspect Unified IP is a unified, omni-channel customer service platform for managing interactions across email, chat, voice calls, SMS, social channels, and more.

ZIWO

4.6

(33)

API Based cloud contact center software with CRM Integration

Simply Talk
to Your Clients
Manage Phone Calls, WhatsApp, SMS Conversations -all in one place. Full API and CRM Plugins. Virtual phone numbers in any country

Ameyo

3.9

(30)

All-in-one Contact Center Software

An all-in-one customer interaction suite powering over a billion interactions worldwide

MiCloud Connect

4.2

(246)

Cloud phone system & contact center software & services

ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports.

Vonage Contact Center

(61)

Cloud Contact Center & Inside Sales Software for Salesforce

The Leading Cloud Contact Center Solution for Salesforce and Desk.com. Solutions to Improve Productivity for Inside Sales and Customer Service Teams.

Sharpen

(47)

Happy Agents. Happy Customers.

Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.

Quiq Messaging

4.5

(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

Dialer360

(21)

Call center dialer software

Dialer360 is a cloud-based call center solution which provides inbound, outbound & blended call centers with a predictive dialer with built in avatar, CRM & webphone, voice & SMS broadcasting, VOIP, & more. Dialer360’s admin & agent web pages are available in multiple languages.

Efficy CRM

4.3

(29)

Online customer relationship management software

Efficy CRM is a web-based customer relationship management (CRM) tool that centralizes customer data, synchronizes marketing, sales, and customer services, and analyzes data with the aim of increasing ROI and empowering business relationships

ZaiConversations

4.9

(10)

Cloud-based communication solution for SMBs

Zailab is an intelligent, cloud-based omni-channel communication solution designed for small and medium sized contact centres

Helpshift

3.9

(26)

Digital customer service platform and ticketing system