getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Call Center Software with Prioritization (2026)

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

Call Center Software Key Features

    Based on 7743 user opinions, we identified 6 features that are important for any product in Call Center Software

  • Call Recording

    Record the audio of phone conversations for quality assurance purposes

    Average user rating

    4.6

  • Call Center Management

    Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

    Average user rating

    4.6

  • Call Logging

    Collects essential call data such as call origin, call destination, call length, and other transaction details

    Average user rating

    4.6

  • Call Monitoring

    Listen to live phone conversations for the purpose of training and assessing agent performance

    Average user rating

    4.6

  • Automatic Call Distribution

    Distribute/route/connect calls

    Average user rating

    4.5

  • Reporting/Analytics

    View and track pertinent metrics

    Average user rating

    4.4
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

38 software options

Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

learn more
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is a multichannel inbound call center solution that allows businesses to manage customer interactions via phone, live chat, and social media. This cloud-based solution enables agents to route calls and boost customer satisfaction

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony has been redesigned for the cloud.

Read more about Zoho Desk

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Users also considered
ActivTrak logo

Cloud-based platform for managing workforce intelligence

learn more
Optimize call center performance with ActivTrak. Get visibility into how agents work, improve customer interactions & boost productivity

Read more about ActivTrak

Users also considered
HubSpot Sales Hub logo

Freemium email productivity & tracking for sales teams

learn more
HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

Read more about HubSpot Sales Hub

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 #1 free CRM, contact and call center software used by over 12 million companies. 100% free for unlimited users. Cloud and open source.

Read more about Bitrix24

Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

learn more
Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

Read more about Wildix

Users also considered
Aircall logo

AI powered customer communications platform

learn more
Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
MiVoice Business Solution logo

AI-powered communications solutions for all industries

learn more
MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Read more about MiVoice Business Solution

Users also considered
ZIWO logo

API Based cloud contact center software with CRM Integration

learn more
Simply talk to Your Clients with ZIWO Cloud Call Center Solution. Manage Phone Calls, WhatsApp, SMS Conversations - all in one place. Full API and CRM Plugins. Virtual phone numbers in more than 145+ countries.

Read more about ZIWO

Users also considered
Kustomer logo

Modern Customer Service Software For Customer-First Brands

learn more
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Read more about Kustomer

Users also considered
Dialshree logo

Cloud-based contact center solution

learn more
DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.

Read more about Dialshree

Users also considered
Sprinklr logo

Social media management, analytics & strategy planning.

learn more
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

Read more about Sprinklr

Users also considered
Vonage Contact Center logo

Cloud Contact Center & Inside Sales Software for Salesforce

learn more
The Leading Cloud Contact Center Solution for Salesforce and Desk.com. Solutions to Improve Productivity for Inside Sales and Customer Service Teams.

Read more about Vonage Contact Center

Users also considered
FocalScope logo

Call center management software

learn more
FocalScope is a call center management software designed to help businesses connect agents with customers through live chat, phone, email, and social media networking sites. The platform enables managers to access the shared email ticket inbox and resolve cases on a unified interface.

Read more about FocalScope

Users also considered
Efficy CRM logo

Pay-less for more. Europe's most flexible CRM

learn more
Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

Read more about Efficy CRM

Users also considered
SalesExec logo

SalesExec for Call Centers and Sales Teams

learn more
Call center agents have a tough job as it is, managing multiple software applications shouldn't be another thing for them to worry about. ClickPoint is an all in one solution including; dialing, texting, guided selling, sales scripts, lead prioritization, and call routing.

Read more about SalesExec

Users also considered
Sagicc logo

An intelligent customer service experience.

learn more
Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

Read more about Sagicc

Users also considered
Dixa logo

Conversational Customer Service Software

learn more
Dixa offers call center software built by CX professionals to improve the agent and customer experience. Powered by smart routing, customer data, integrations and more, get quality VoIP starting at $99 per agent/ per month and add more channels or agents as needed.

Read more about Dixa

Users also considered
Helpshift logo

Digital customer service platform and ticketing system

learn more
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Read more about Helpshift

Users also considered
Upcall logo

Outbound sales campaign & calling platform

learn more
Upcall is a communication-driven platform designed to help marketing and sales teams have real conversations with people to engage and qualify leads with proven scripts that collect insights on the phone. Insights serve to generate new opportunities for businesses by closing more sales.

Read more about Upcall

Users also considered