Customer Service Software with Call Routing

Filter byclear all
Pricing models
Devices supported
Organization types
Geographies served
Customer rating
Integrated with
Integrated with
Features
Features

Personalize your search in 2 clicks

Select your company sizeSelect your industry type

Personalize your search in a few taps

just me
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
36 apps

NICE inContact   

326
Cloud Contact Center Software
NICE inContact helps to improve the customer service your call center offers through satisfaction surveys, supervisor tools, workforce optimization and more. Read more about NICE inContact
Visit WebsiteAdd to compareCompareRemove app
Cloud Contact Center Software
NICE inContact helps to improve the customer service your call center offers through satisfaction surveys, supervisor tools, workforce optimization and more. Read more about NICE inContact
Visit WebsiteCompare

Zendesk   

2,372
63 pts
Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
Visit WebsiteAdd to compareCompareRemove app
Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
Visit WebsiteCompare

Genesys Cloud   

98
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys Cloud
Visit WebsiteAdd to compareCompareRemove app
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys Cloud
Visit WebsiteCompare

Fenero   

24
Revolutionary blockchain-powered contact center software
Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes. Read more about Fenero
Visit WebsiteAdd to compareCompareRemove app
Revolutionary blockchain-powered contact center software
Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes. Read more about Fenero
Visit WebsiteCompare

HubSpot Service Hub   

108
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
Visit WebsiteAdd to compareCompareRemove app
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
Visit WebsiteCompare

Freshdesk   

2,172
82 pts
Online helpdesk system and customer service software
Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels. Read more about Freshdesk
Visit WebsiteAdd to compareCompareRemove app
Online helpdesk system and customer service software
Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels. Read more about Freshdesk
Visit WebsiteCompare

Bitrix24   

415
100% free CRM, collaboration and communication tool suite
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website live chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack, etc. Read more about Bitrix24
Visit WebsiteAdd to compareCompareRemove app
100% free CRM, collaboration and communication tool suite
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website live chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack, etc. Read more about Bitrix24
Visit WebsiteCompare

LiveAgent   

909
71 pts
Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent
Visit WebsiteAdd to compareCompareRemove app
Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent
Visit WebsiteCompare

Comm100 Live Chat  

94
Real conversations in real-time
Comm100 Live Chat offers a fast, effective, and affordable customer service solution. Read more about Comm100 Live Chat
Learn moreAdd to compareCompareRemove app
Real conversations in real-time
Comm100 Live Chat offers a fast, effective, and affordable customer service solution. Read more about Comm100 Live Chat
Learn moreCompare

Aircall  

154
Phone system for support and sales teams
Empower your support team to better communicate with customers with a phone solution that smartly integrates into your workflows and enriches your conversations. Read more about Aircall
Learn moreAdd to compareCompareRemove app
Phone system for support and sales teams
Empower your support team to better communicate with customers with a phone solution that smartly integrates into your workflows and enriches your conversations. Read more about Aircall
Learn moreCompare

Ameyo  

25
All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo
Learn moreAdd to compareCompareRemove app
All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo
Learn moreCompare

Zoho Desk  

1,603
67 pts
Cloud-based help desk platform
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
Learn moreAdd to compareCompareRemove app
Cloud-based help desk platform
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
Learn moreCompare

Talkdesk  

571
The world's leading cloud-based contact center software.
Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use. Read more about Talkdesk
Learn moreAdd to compareCompareRemove app
The world's leading cloud-based contact center software.
Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use. Read more about Talkdesk
Learn moreCompare

Five9  

370
Cloud contact and call center software
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9
Learn moreAdd to compareCompareRemove app
Cloud contact and call center software
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9
Learn moreCompare

Bright Pattern  

85
Omnichannel cloud call center software
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern
Learn moreAdd to compareCompareRemove app
Omnichannel cloud call center software
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern
Learn moreCompare

FluentStream  

62
A cloud-based business phone service
FluentStream provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Read more about FluentStream
Learn moreAdd to compareCompareRemove app
A cloud-based business phone service
FluentStream provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Read more about FluentStream
Learn moreCompare

NewVoiceMedia  

60
Cloud Contact Center & Inside Sales Software for Salesforce
Provide better customer service with cloud contact center software that is completely integrated with Salesforce®. Read more about NewVoiceMedia
Learn moreAdd to compareCompareRemove app
Cloud Contact Center & Inside Sales Software for Salesforce
Provide better customer service with cloud contact center software that is completely integrated with Salesforce®. Read more about NewVoiceMedia
Learn moreCompare

3CLogic  

49
Cloud Call Center Solutions
With 3CLogic's full suite of contact center and voice-enabled features, easily manage your voice channel with its advanced IVR, CTI, ACD, speech analytics, and CRM integration capabilities, designed to improve the quality of service to end-customers while improving agent efficiency. Read more about 3CLogic
Learn moreAdd to compareCompareRemove app
Cloud Call Center Solutions
With 3CLogic's full suite of contact center and voice-enabled features, easily manage your voice channel with its advanced IVR, CTI, ACD, speech analytics, and CRM integration capabilities, designed to improve the quality of service to end-customers while improving agent efficiency. Read more about 3CLogic
Learn moreCompare

Deskpro  

31
Customer service software you can depend on
Customer service software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise. Read more about Deskpro
Learn moreAdd to compareCompareRemove app
Customer service software you can depend on
Customer service software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise. Read more about Deskpro
Learn moreCompare

Vocalcom  

15
Omnichannel Cloud Contact Center Solutions
Vocalcom's contact center software aids customer service through features such as IVR, ACD, routing, case management, call recording, agent monitoring, & more. Read more about Vocalcom
Learn moreAdd to compareCompareRemove app
Omnichannel Cloud Contact Center Solutions
Vocalcom's contact center software aids customer service through features such as IVR, ACD, routing, case management, call recording, agent monitoring, & more. Read more about Vocalcom
Learn moreCompare

Dixa  

17
The Customer Friendship Platform
Full-featured customer service software for phone, email, chat & messaging apps that runs in your browser. Designed for customer-facing teams whose primary focus is on the customer, Dixa helps brands deliver omnichannel customer experiences through smart routing, a built-in CRM, integrations & more. Read more about Dixa
Learn moreAdd to compareCompareRemove app
The Customer Friendship Platform
Full-featured customer service software for phone, email, chat & messaging apps that runs in your browser. Designed for customer-facing teams whose primary focus is on the customer, Dixa helps brands deliver omnichannel customer experiences through smart routing, a built-in CRM, integrations & more. Read more about Dixa
Learn moreCompare

InfoServ  

12
Integrated Call Center, Help Desk, and CRM software system
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization. Read more about InfoServ
Learn moreAdd to compareCompareRemove app
Integrated Call Center, Help Desk, and CRM software system
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization. Read more about InfoServ
Learn moreCompare

Helpshift  

27
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
Learn moreAdd to compareCompareRemove app
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
Learn moreCompare

Live Guide  

7
A secure live chat solution for customer service teams
Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more. Read more about Live Guide
Learn moreAdd to compareCompareRemove app
A secure live chat solution for customer service teams
Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more. Read more about Live Guide
Learn moreCompare

Kapture CRM  

7
Cloud-based CRM solution for businesses of all sizes
Kapture Service CRM is a customizable, unified platform that provides end to end customer service solutions for your business. Easily access information and deliver instantaneous responses with an AI powered inbox and automation tools to help your service teams make informed decisions on the go. Read more about Kapture CRM
Learn moreAdd to compareCompareRemove app
Cloud-based CRM solution for businesses of all sizes
Kapture Service CRM is a customizable, unified platform that provides end to end customer service solutions for your business. Easily access information and deliver instantaneous responses with an AI powered inbox and automation tools to help your service teams make informed decisions on the go. Read more about Kapture CRM
Learn moreCompare
Filter by
Customer rating