Help Desk & Ticketing Software with Instant Messaging

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48 apps

SolarWinds Service Desk   

498
IT Service Desk & Asset Management Software
Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs. Read more about SolarWinds Service Desk
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IT Service Desk & Asset Management Software
Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs. Read more about SolarWinds Service Desk
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Salesforce Service Cloud   

458
Customer Service & Field Service Management Solutions
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud
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Zendesk   

2,372
Cloud-based Help Desk & Customer Support Platform
Zendesk is a leading Help Desk and Ticketing software solution trusted by over 200,000 customers worldwide. Read more about Zendesk
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Cloud-based Help Desk & Customer Support Platform
Zendesk is a leading Help Desk and Ticketing software solution trusted by over 200,000 customers worldwide. Read more about Zendesk
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Freshservice   

368
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization. Read more about Freshservice
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A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization. Read more about Freshservice
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Genesys Cloud   

98
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys Cloud
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Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys Cloud
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Freshdesk   

2,171
Online helpdesk system and customer service software
Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA management, and robust reporting. Read more about Freshdesk
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Online helpdesk system and customer service software
Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA management, and robust reporting. Read more about Freshdesk
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VCC Live   

26
All-in-one Cloud Contact Center Software
Easy to deploy cloud-based contact center solution with advanced calling features, management and operator platforms, data security, system integrations and real-time statistics. Read more about VCC Live
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All-in-one Cloud Contact Center Software
Easy to deploy cloud-based contact center solution with advanced calling features, management and operator platforms, data security, system integrations and real-time statistics. Read more about VCC Live
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Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk
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Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk
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HelpDesk   

6
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalized messages will increase your customer satisfaction. Read more about HelpDesk
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Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalized messages will increase your customer satisfaction. Read more about HelpDesk
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Bitrix24   

414
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers… Read more about Bitrix24
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100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers… Read more about Bitrix24
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LiveHelpNow   

70
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
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Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
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OneDesk   

2
Helpdesk & Project Management Software - in one application
Easy-to-use support ticket software with email capture, live chat, knowledge base, client portal and more. Highly configurable with automated workflows, auto-replies, auto-assignment, custom fields, forms, views, search and filtering. Includes a full-featured project & task management application. Read more about OneDesk
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Helpdesk & Project Management Software - in one application
Easy-to-use support ticket software with email capture, live chat, knowledge base, client portal and more. Highly configurable with automated workflows, auto-replies, auto-assignment, custom fields, forms, views, search and filtering. Includes a full-featured project & task management application. Read more about OneDesk
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ISL Light Remote Desktop   

198
Remote support software & unattended remote access
Remote support software for helpdesks. Can be integrated into CRM and ITIL incident management products (BMC). Read more about ISL Light Remote Desktop
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Remote support software & unattended remote access
Remote support software for helpdesks. Can be integrated into CRM and ITIL incident management products (BMC). Read more about ISL Light Remote Desktop
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LiveAgent   

909
Great customer service starts with better help desk software
Great customer service starts with better Help Desk Software! Read more about LiveAgent
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ConnectWise Control  

1,621
Remote meeting platform for resolving customers' queries
ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication. Read more about ConnectWise Control
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Remote meeting platform for resolving customers' queries
ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication. Read more about ConnectWise Control
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LiveChat  

1,015
Premium Customer Service Software for Live Chat & Help Desk
Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors! Read more about LiveChat
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Premium Customer Service Software for Live Chat & Help Desk
Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors! Read more about LiveChat
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Trengo  

17
Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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Milvus  

2
IT management system and help desk solution
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more. Read more about Milvus
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IT management system and help desk solution
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more. Read more about Milvus
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Ameyo FusionCX  

0
Omnichannel help desk ticketing system
FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre capabilities for customer service teams. The cloud-based platform offers tools for managing omnichannel ticketing, agent productivity, operations automation, and more. Read more about Ameyo FusionCX
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Omnichannel help desk ticketing system
FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre capabilities for customer service teams. The cloud-based platform offers tools for managing omnichannel ticketing, agent productivity, operations automation, and more. Read more about Ameyo FusionCX
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Zoho Desk  

1,603
Cloud-based help desk platform
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk
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Cloud-based help desk platform
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk
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TeamSupport  

749
B2B Customer Support Software
Resolve business to business help desk tickets faster with TeamSupport. Best in class SLAs, automation, customization, and collaboration to improve efficiency. Read more about TeamSupport
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B2B Customer Support Software
Resolve business to business help desk tickets faster with TeamSupport. Best in class SLAs, automation, customization, and collaboration to improve efficiency. Read more about TeamSupport
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Help Scout  

154
Web-based help desk designed for better customer experience
Help Scout automates help desk activity with workflows, unlimited email inboxes, collision detection, knowledge base creation, customer profiles, and more. Read more about Help Scout
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Web-based help desk designed for better customer experience
Help Scout automates help desk activity with workflows, unlimited email inboxes, collision detection, knowledge base creation, customer profiles, and more. Read more about Help Scout
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SysAid  

202
Powerful Service Desk and Simple to Use, Modular ITSM Tool
SysAid’s ticket management supports you to better manage your help desk processes, including incident management, a self-service portal, and a knowledge base. Read more about SysAid
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Powerful Service Desk and Simple to Use, Modular ITSM Tool
SysAid’s ticket management supports you to better manage your help desk processes, including incident management, a self-service portal, and a knowledge base. Read more about SysAid
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Deskero  

99
Customizable help desk & ticketing system
Deskero adds a social element to multichannel help desks, helping to manage requests from all social media platforms as well as email, chat, website, & more. Read more about Deskero
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Customizable help desk & ticketing system
Deskero adds a social element to multichannel help desks, helping to manage requests from all social media platforms as well as email, chat, website, & more. Read more about Deskero
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UJET  

90
Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
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Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
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