App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Help Desk Apps Integrated with Google Calendar

AvatarImg
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

GetApp offers objective, independent research and editorial content and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

2.2M+ verified reviews. Learn more

14+ years of expertise. Learn more

2M+ monthly users.

1 filter applied


Features


Integrated with


Pricing model




User rating


Sort by
Freshservice logo
4.5
568

A complete IT service management (ITSM) tool for business

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Freshservice users   
avatar
avatar
avatar
+15
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
ConnectWise PSA logo
4.1
239

A PSA Tool Designed To Run Your As-a-Service Business

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.6
    Features
    4.1
    Customer support
    3.7
Pros and Cons from ConnectWise PSA users   
avatar
avatar
avatar
+15
Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.
The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.
ConnectWise hasn't made it to the 21st century and private equity is destroying the company.
Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.
Interface has been ignored for a long time - its universally uglier than ALL of its competitors.
Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.
I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time.
Third party integrators that don't play ball with Manage's team have their products harmed.
Great for helpdesk ticket management and tracking of client issues. All interactions from life of ticket to resolution in one place.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.
We have invested in most of the components and integrations that we can get to properly manage our teams and out clients. Overall it is a good system for managing an IT service and support operation.
It is very difficult to search for tickets, or to search for key words in ticket titles, descriptions or notes.
For ticketing and contacts its easy to use. We use it at logically and have great results to find tickets, send out tickets, and keep things running smoothly for our clients.
With email integration our clients can just email an issue in and a ticket gets generated. Cuts alot of phone calls and allows the technicians to work on problem rather than answer the phones.
The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution.
They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.
Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.
The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.
ConnectWise hasn't made it to the 21st century and private equity is destroying the company.
Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.
Interface has been ignored for a long time - its universally uglier than ALL of its competitors.
Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.
I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time.
Third party integrators that don't play ball with Manage's team have their products harmed.
Great for helpdesk ticket management and tracking of client issues. All interactions from life of ticket to resolution in one place.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.
We have invested in most of the components and integrations that we can get to properly manage our teams and out clients. Overall it is a good system for managing an IT service and support operation.
It is very difficult to search for tickets, or to search for key words in ticket titles, descriptions or notes.
For ticketing and contacts its easy to use. We use it at logically and have great results to find tickets, send out tickets, and keep things running smoothly for our clients.
With email integration our clients can just email an issue in and a ticket gets generated. Cuts alot of phone calls and allows the technicians to work on problem rather than answer the phones.
The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution.
They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.
Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.
The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.
ConnectWise hasn't made it to the 21st century and private equity is destroying the company.
Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.
Interface has been ignored for a long time - its universally uglier than ALL of its competitors.
Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.
I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time.
Third party integrators that don't play ball with Manage's team have their products harmed.
Great for helpdesk ticket management and tracking of client issues. All interactions from life of ticket to resolution in one place.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.
We have invested in most of the components and integrations that we can get to properly manage our teams and out clients. Overall it is a good system for managing an IT service and support operation.
It is very difficult to search for tickets, or to search for key words in ticket titles, descriptions or notes.
For ticketing and contacts its easy to use. We use it at logically and have great results to find tickets, send out tickets, and keep things running smoothly for our clients.
With email integration our clients can just email an issue in and a ticket gets generated. Cuts alot of phone calls and allows the technicians to work on problem rather than answer the phones.
The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution.
They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.
HubSpot Service Hub logo
4.5
155

Cloud-based customer service solution for firms of all sizes

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.1
    Customer support
    4.6
Pros and Cons from HubSpot Service Hub users   
avatar
+15
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
There can be many layers to get through, and the lack of tags makes it hard to track.
I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding.
The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out.
I also really like the reporting so far, it gives the support team a lot of insight into what is working and what is not. The new editor helps you to make super professional-looking articles.
This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.
Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate.
The integration of the service system with rest of Hubspot is a significant advantage when it comes to having all the info needed at hand when helping clients.
On top of that, it's easy to customize various parts of the Service Hub to fit your needs. The overall ease of use is what sets Service Hub apart for me.
They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.
Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.
I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly.
The Slack integration is the best and helps make sure balls aren't getting dropped with workflows that trigger support notifications and tasks.
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
There can be many layers to get through, and the lack of tags makes it hard to track.
I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding.
The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out.
I also really like the reporting so far, it gives the support team a lot of insight into what is working and what is not. The new editor helps you to make super professional-looking articles.
This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.
Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate.
The integration of the service system with rest of Hubspot is a significant advantage when it comes to having all the info needed at hand when helping clients.
On top of that, it's easy to customize various parts of the Service Hub to fit your needs. The overall ease of use is what sets Service Hub apart for me.
They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.
Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.
I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly.
The Slack integration is the best and helps make sure balls aren't getting dropped with workflows that trigger support notifications and tasks.
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
There can be many layers to get through, and the lack of tags makes it hard to track.
I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding.
The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out.
I also really like the reporting so far, it gives the support team a lot of insight into what is working and what is not. The new editor helps you to make super professional-looking articles.
This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.
Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate.
The integration of the service system with rest of Hubspot is a significant advantage when it comes to having all the info needed at hand when helping clients.
On top of that, it's easy to customize various parts of the Service Hub to fit your needs. The overall ease of use is what sets Service Hub apart for me.
They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.
Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.
I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly.
The Slack integration is the best and helps make sure balls aren't getting dropped with workflows that trigger support notifications and tasks.
TeamSupport logo
4.5
844

The complete B2B solution for great customer support

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.5
Pros and Cons from TeamSupport users   
avatar
avatar
+15
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Freshdesk logo

Freshdesk

4.5
3.2K

Online helpdesk system and customer service software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Freshdesk users   
avatar
avatar
+15
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.