App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Comm100

People-First, AI Powered Omnichannel Customer Service

Table of Contents

Is this product right for your business?

Find out with a

Comm100 - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Comm100 overview

What is Comm100?

Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. Trusted by customers including Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California, Comm100 enables organizations to deliver consistent, dependable service across every digital channel they support.

The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume.

Advanced AI capabilities are embedded throughout the platform to enhance productivity and performance for support teams. Agentic tools assist with routine interactions, AI-driven quality assurance helps maintain standards, and data-driven insights surface trends, identify gaps, and guide continuous improvement initiatives.

Designed for flexibility, reliability, and scale, Comm100 supports organizations operating in complex service environments with demanding requirements for security, compliance, and uptime. The platform adapts to diverse operational models while maintaining stability, governance, and control.

By combining intelligent automation with human-led service, Comm100 empowers organizations to strengthen relationships, increase productivity, and deliver better support outcomes at scale. This balanced approach helps organizations meet rising service expectations while supporting long-term service strategies, resilience, and organizational growth worldwide.

It also enables leadership teams to measure performance, optimize resources, and make informed decisions using reliable analytics, actionable insights, and clear operational data across channels, teams, regions, and evolving customer engagement scenarios within modern digital service organizations worldwide today at scale globally.

Starting price

31per user /
per month

Alternatives

with better value for money

Pros & Cons

Chat

Features

Customization Options

Customer Support

Pop-up Notifications

Comm100’s user interface

Ease of use rating:

4.7

(108)

Comm100 pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(26)

5(80)

What do users say about Comm100?

We saw chat as a more powerful conversion tool than an online form, an email, or a phone call.

Select to learn more

Who uses Comm100?

Based on 108 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Retail

Banking

Electrical/Electronic Manufacturing

Internet

Others

Use cases

Live Chat

Customer Service

Chatbot

Customer Support

Conversational AI Platform

Comm100's key features

Most critical features, based on insights from Comm100 users:

Chat/Messaging

5.0

(1)

Mobile access

4.3

(3)

Transcripts/Chat history

4.5

(2)

Canned responses

3.0

(1)

File sharing

3.0

(3)

Autoresponders

2.0

(1)

Multi-Channel communication

(0)

Support ticket management

4.5

(2)

All Comm100 features

Features rating:

4.5

(108)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

AI copilot

(0)

AI/Machine learning

3.0

(1)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Assignment management

(0)

Augmented analytics

(0)

Automated responses

(0)

Automated routing

(0)

Autoresponders

2.0

(1)

Calendar management

(0)

Canned responses

3.0

(1)

Chatbot

5.0

(1)

Chat/Messaging

5.0

(1)

Chat Transcript

(0)

Client portal

(0)

Code-free development

5.0

(1)

Collaboration tools

(0)

Commenting/Notes

(0)

Communication management

(0)

Configurable workflow

(0)

Contact management

(0)

Contextual guidance

(0)

Conversation intelligence

(0)

CRM

(0)

Customer communication

(0)

Customer database

4.0

(1)

Customer experience management

(0)

Customer history

(0)

Customer portal

(0)

Customer segmentation

(0)

Customer Service Analytics

(0)

Customer support

(0)

Customer surveys

(0)

Customizable branding

4.5

(2)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

(0)

Data import/export

(0)

Data security

(0)

Drag & drop

(0)

Electronic signature

(0)

Email management

4.0

(1)

Employee activity monitoring

(0)

Event triggered actions

(0)

Feedback management

(0)

File sharing

3.0

(3)

File transfer

(0)

For higher education

(0)

For sales/marketing

(0)

Generative ai

(0)

Geotargeting

(0)

Inbox management

(0)

Intent recognition

(0)

Interaction tracking

(0)

Key performance indicators

(0)

Knowledge base management

(0)

Language detection

(0)

Lead capture

(0)

Lead qualification

(0)

Live chat

5.0

(1)

Meeting management

(0)

@mentions

(0)

Mobile access

4.3

(3)

Mobile app

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Channel management

(0)

Multi-Language

(0)

Multiple data sources

(0)

Natural language processing

4.0

(1)

Natural language search

(0)

Offline form

4.0

(1)

Performance metrics

(0)

Prioritization

(0)

Proactive chat

2.0

(1)

Process/Workflow automation

(0)

Progress tracking

(0)

Query suggestions

(0)

Queue management

(0)

Real-Time analytics

(0)

Real-time consumer-facing chat

5.0

(6)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time updates

(0)

Remote access/control

(0)

Remote support

(0)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Role-Based permissions

(0)

Screen sharing

(0)

Search/Filter

(0)

Self service portal

(0)

Sentiment analysis

(0)

Service level agreement (sla) management

(0)

Single sign on

(0)

Social media integration

(0)

SSL security

(0)

Student management

(0)

Support ticket management

4.5

(2)

Surveys & feedback

(0)

Tagging

(0)

Task automation

(0)

Task management

(0)

Third-Party integrations

(0)

Transcripts/Chat history

4.5

(2)

Transfers/Routing

(0)

Two-Way audio & video

(0)

Video chat

(0)

Video conferencing

(0)

Video support

(0)

Visual analytics

(0)

Website integration

(0)

Widgets

(0)

Workflow management

(0)

Comm100 alternatives

Comm100

4.7

(108)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.4

Customer Support

4.6

UChat

4.9

(73)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.9

Value for Money

4.8

Customer Support

4.7

Fathom

5.0

(807)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

5.0

Features

4.9

Value for Money

4.9

Customer Support

5.0

Denser AI

5.0

(31)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.8

Value for Money

4.7

Customer Support

4.8

Comm100 pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Live Chat Startup

/user

Per month

Features included:

Full widget customization
Multi-language chat
Canned messages
1 chat campaign
Basic reporting
Real-time visitor and agent monitoring
Pre-chat survey
Auto-proactive chat
Offiline message form
Transfer chats to agents
Set agent's maximum simultaneous chats
Ban visitors
Push page
Visitor rating

Live Chat Plus

/user

Per month

Features included:

Everything in Live Chat Startup
Chat routing
Audio-video chat
Chat wrap-ups
Unlimited campaigns
Advanced reporting
Remove "Powered by Comm100"
Role management
Custom fields
Pre-chat survey (with custom fields)
Post-chat survey (with custom fields)

Live Chat Ultra

No pricing info

Features included:

Everything in Live Chat Plus
Advanced chat routing
Screen sharing
Agent shift management
Dynamic chat campaigns
Custom reporting
Rule-based chat distribution
Agent/visitor single sign-on
Custom variables
Custom CSS for visitor side windows
Conversion
On-premise deployment
Named customer success manager

AI Agent

No pricing info

Features included:

Supports 12 channels (Live Chat, Comm100 Messenger, Instagram, Zendesk Chat, Facebook Messenger, X, WhatsApp, LINE, Telegram, SMS, WeChat, Securing Messenging)
Context-aware conversations
Guided workflows
Seamless escalation
Learns from unanswered queries