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Sage Business Cloud Accounting Logo

Sage Business Cloud Accounting

Cloud Accounting for Small Businesses

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(14)

Sage Business Cloud Accounting Reviews

Overall rating

4.1

/5

288

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.84/10

Reviews by rating

Pros and cons

The ability to integrate with other Sage solutions was great. We had some other 3rd party solutions which needed to be integrated and the ISV already had integration points available.
Customer support is excellent with knowledgeable and helpful staff. Attractive screens and easy to understand.
This Pastel My Business Online is definitely the best user friendly most cost effective comprehensive online package for nearly all Small Businesses or individuals anywhere.
Sage Customer Service is terrible, they will charge you for things you don't use or pay for and not refund you.
You can be confused sometimes because all the windows are similar.
It is telling that they are slashing their prices at the same time Xero is able to raise theirs.
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288 reviews

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Joshua O.

System Administrator

Banking, 51-200 employees

Review source

Overall Rating

It Works Smoothly.

Reviewed 17 days ago

Transcript

Joshua O.: My name is Joshua. I'm a Cloud Infrastructure Engineer, and I work with a complement of about...

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Krystal L.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Using Sage since Peachtree

Reviewed 4 years ago

This software has helped us to have all the necessary reports for the government. We recommend it if you want a complete one.

Pros

It is a complete software to manage your business accounting. We have been using Sage since it was Peachtree. Now you can manage the accounting everywhere with the cloud feature. You can manage sales, inventory, employees, estimates, purchases/sellers, and so much more.

Cons

You can be confused sometimes because all the windows are similar.

ML
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Mahir L.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Awesome Accounting System if you can afford it!

Reviewed a year ago

The overall experience is definitely good and it's worth every penny if one can afford it.

Pros

Sage Accounting application improved our efficiency and business processes by much. It's features are integrated and there's no functional flaws at all; we can trust it's reports!

Cons

When you have 10+ users, it'll be a bit expensive to maintain Sage. Besides, initially the learning curve to get accustomed to it's features may take some more time for the traditional ERP system users

BB
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Bettina B.

Retail, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Shocking support and behaviour from their new online shop division

Reviewed 5 years ago

We had been one of their first online store users when SAGE started with their online store offer. Then the support and customer service was outstanding. Sadly they outsourced their online shop to another company and we needed to move our existing online shop to a new platform. One would think that "SAGE" would facilitate this move for free, as the old platform was discontinued. Well that was not so,...

Pros

The online store platform integrates easily with sage cloud accounting. Nevertheless, the customer service is shocking, shocking, shocking!

Cons

the online store provider have no regard for longstanding and loyal customer - shocking and horrific customer service!

AR
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Verified reviewer

Aviation & Aerospace, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A saviour for start-ups and SMEs! Sage is like a digital CFO

Reviewed a year ago
Pros

Features! The wide array of features from automated invoice generation, reminders to follow-up actions, report & analytics generation for sharing with shareholders or investors, etc. make sage a must-use for small and medium enterprises. Cuts down unwanted bottlenecks in finances, payroll, while saving significant costs and downtime.

Cons

Pricing is a bit steeper compared to alternatives. Although the premium pricing is justified by sage's product, I feel it is still not accessible to early stage companies. Maybe, a specific plan focused on start-ups offering only limited features that start-ups use on a day-to-day basis would be fantastic.

GC
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Gustav C.

Construction, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of my best investments yet.

Reviewed 2 years ago

First of all i had no accounting software, no quoting and invoicing software. so this just makes my document presentation just that much more professional looking. also i only have to do the basic, and it does the rest for me.

Pros

As a non accounting person, i found this software to be just what the tax man ordered in terms of financial accountability features. it's so easy and and intuitive to use, i was able to get started on the first day and even issued a quote to a client.

Cons

well, i had trouble linking my business bank account to the software, but that could be the bank...

EC
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Eugenio C.

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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a tool to trust if there is budget for it

Reviewed 2 years ago

very good, all the accounting department can work with it.

Pros

the robustness of the software, it does not save locally any file, is connecting to the server for every query.

Cons

the price is very high, the company need to be bigger to be able to pay this software, the customer service is not very good in the it section, they are accountants.

AA
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Andre A.

Accounting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Sage is a very easy and powerfule accounting tool

Reviewed 2 years ago

Overall the experience is good. They can definitely work on their email support.

Pros

The ease of the setup and use of the software. It was written so that anyone can use it. Very simple, yet poewerful.

Cons

Some of the features that were advertised when pitched to us aren't available. The customer and supplier age analysis reports should have totals.

BS
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Bruno S.

Logistics and Supply Chain, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sage could accounting - innovative solution

Reviewed 2 years ago

Incredible experience, easy to use and helpful to develop the business.

Pros

Sage Business Cloud Accounting is an innovative solution based on the sage software that allows to combine the original one with the cloud solution, as future and digital transformations needs.

Cons

The software is quite expensive if companies does not needs all features presented.

VR
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Vishal R.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Can definitely Work with IT!!!!!

Reviewed 3 years ago

Ability to meet the objectives of the finance department and make the workflow alot easier in terms of maximizing the efficiency

Pros

The ability to integrate with other Sage solutions was great. We had some other 3rd party solutions which needed to be integrated and the ISV already had integration points available

Cons

The price was a little off but we if you need the solution its worth the extra cost

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Michael H.

Internet, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Reliable and powerful

Reviewed a year ago

Sage is a very reliable and powerful option for a small business. Being able to handle accounts on mobile is very useful. It could end up being pricy for larger business, though.

Pros

Banking integration is very useful, and it is nice to be able to track transactions easily. The reports available are clear and concise. Being cloud based, the mobile integration is very handy.

Cons

It does look a bit dated. Payroll is an added extra, so for a medium to large business the costs could increase dramatically. The ability to track time would be useful.

SH
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Simon H.

Construction, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sage

Reviewed a year ago

Excellent, the more you learn about the software the more possibilities to improve your business, an all in one package.

Pros

With starting on a new venture it was imperative to start off with the right software, Sage gives us everything we currently need in terms of invoicing, banking, ensuring all payments (in & out) are allocated, plus the flexibility to set up your own product codes & pricing structure specific to our business.

Cons

I would like to see a word search feature included in the invoice and purchasing section, rather than have to go through individual invoices to find the product I am looking for.

KH
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Kerry H.

Accounting, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sage review

Reviewed a year ago
Pros

From AutoEntry to sage accounting to sage final accounts. I like the bank feed within sage accounting - all time saving.

Cons

Bulk nominal changes would be a good addition. Otherwise I have to go into each individual invoice

Vendor response

Hi Kerry, Thanks for the great feedback and glad you're loving your accounting product. Very best wishes Sage

AH
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Alan H.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Possibly the best accounting software we've ever used

Reviewed 6 years ago

Using Sage One allowed us to combine our Accounts and Payroll systems into one. It makes it easy to manage our accounts from any location and on any device. It also removed the worry of backing up and securing our accounts records.

Pros

The fact that Sage One is cloud based, is probably the best feature. No more endless backups and annoying updates to perform. Everything is taken care of and the support team are amazing. It's also simple to grant access to your Accountant, who can then do whatever that need to when it's your year end etc. A very clear interface provides an overview of your current situation and makes it easy for you to do your everyday tasks like entering and raising invoices, or checking who owes you money. You can easily produces account statements and everything can be emailed straight to your customers, so far less physical paperwork.

Cons

The Invoicing template choices are limited, but with a bit of creativity, you can definitely make something you can work with. The thing that needs the most attention is the method by which invoices and statements are emailed out. they appear to be from the email address you give the system, but are sent by Sage. Consequently, some clients weren't receiving their emails. We just turn any invoices into PDF's and email them ourselves. No big deal as we are still paperless, but it would be nice if we didn't have to. hopefully something that will be addressed on a future update.

PM
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Paul M.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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owner

Reviewed a year ago

My accountant can open a copy and quickly finish the year and tax preparation saving me time and money.

Pros

I have used it for a very long time and it works very easily for me. It has evolved but never change so much as to make it difficult to keep using using. Sage has much more than I need but is still competitive with price and easy to use what I need.

Cons

I never got the hang of bank reconciliation to work faster than manually but is me and I do not have a great deal of entries.

JW
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Johan W.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Sage One - Good for a Chicken Farmer in Zimbabwe

Reviewed 5 months ago

No comment, as it was developed by Pastel and not a lot of effort was placed in developing a descent accounting platform.

Pros

Sage is very cheap, but with it comes a entry level accounting platform. Definately not a Rolls Royce like Microsoft Business Central.

Cons

Uploading and deleting items and customers and suppliers. Very entry level. This product does not come close to Business Central. Sage is more an accounting platform for third world countries.

CH
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Caroline H.

Electrical/Electronic Manufacturing, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Appalling Customer Service

Reviewed 5 years ago

I phoned and chatted online with Sage One (Sage Business Cloud?) customer service technical support 8 days ago over an issue and have also emailed them every working day since and they just keep telling me that they have logged the issue and it has been passed to their Development Team. In the meantime I can't send invoices. What's the point in offering 24/7 customer support if they just log the issue and make you wait over a week for a fix?

Pros

Good interaction with payroll and Pension software, banking etc. Easy to use. Can use from any pc.

Cons

Long list of minor but annoying issues, like it does not accommodate UK net monthly account customers/suppliers, the default dates on functions only show the current month. The only way to avoid the contact name appearing on the invoice address is to put a full stop in the contact name box (so the first line of every invoice is a full stop). Product list doesn't section so you can't add a percentage to one customer or one type of product. Appalling customer service for technical problems.

EB
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Elizabeth B.

Civic & Social Organization, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very easy to use

Reviewed 2 years ago
Pros

This software was extremely easy to set up and provides excellent access for multiple users. Date entry is very simple and less repetitive than other software I've used. The online chat feature is excellent for solving simple problems or getting help when you cant find what you need in the available online resources.

Cons

Two things need attention. One is the ability for a charity to set up HST receivable in a simpler manner. The other is the ability to contact someone to solve a problem. Support is managed through online chat and it is very difficult to speak to a live person. I've had an issue caused by a glitch in the system and have been unsuccessful in solving the issue for the past 9months.

IM
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Ilze M.

Accounting, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use good quality product

Reviewed 2 years ago
Pros

It is very easy to use and offers a lot of features.

Cons

Sometimes we encounter errors while working on the program and have to log in again.

DR
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Daniel R.

Electrical/Electronic Manufacturing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple, easy and professional accountancy.

Reviewed 6 months ago

very pleasant.

Pros

Easy to navigate, simple to use and looks the dogs.

Cons

There is no feature from sage itself for online payments. Subbing it to stripe is very expensive for big payments. I wish sage would have this feature included within their monthly billing and for small businesses we wouldn't get stung so badly with these card charges.

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Jan K.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I have been using Peachtree Complete Accounting for over 16 years.

Reviewed 5 years ago

Easy now to manipulate. I only wish I could input my bank information into Peachtree but it will not except it.

Pros

I have been using Peachtree Complete Accounting for over 16 years. It has taken many years to learn because I was never trained on the software.

Cons

My only issue with Peachtree Complete Accounting with Sage is the customer support. You have to wait hours to speak with someone if there is an issue especially if you call you have to just leave your name and number. During tax season it is impossible to reach someone. I once waited over 4-6 hours to get a response.

SD
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Susan D.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Bad Move

Reviewed 3 years ago

diabolical

Pros

Ability to use on an Ipad - initial reason we moved from SAGE 50 to this software, however after 6 1/2 months with not a huge number of transactions the system has just got slower and slower the ipad works perfectly on all other software just sage is the issue

Cons

Migration didn't work Unable to adapt reports Entering payments is a clunky problem as you can't batch in a list of payments you need to keep clicking on payment receipt Online support forum in SAGE doesn't get answers unless it happens to be something they already have in process they should ignore the quests

SC
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Sonny C.

Printing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Does accounting as it should be

Reviewed 2 years ago

Easy enough to use.

Pros

As an online accounting system (enterprise) it does what any company and industry would need. You can configure it based on your company processes, but the reason you would want to use this, is that they have streamlined the process that you can adapt to, instead of the other way around. Why re-invent the wheel?

Cons

Too proprietary. You must go through their accredited vendors to do most of the modifications and reports, unless you train and really go deep.

ZP
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Zolani P.

Accounting, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Sage Business Cloud

Reviewed 2 years ago

It is great. During the lockdown period it has carried us.

Pros

It's on cloud, you can access it anywhere. Hardly experience downtime. We were informed when the system was down. They were busy with upgrades. It has very good and user friendly, built-in reports. I also liked the bank integration by linking sage to the bank and upload seemlessly. Customer invoices can be emailed directly and there is an email report.

Cons

There is no hard close. Even it the period is closed, you can go back and reopen and make changes. This compromise data integrity.

DK
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Diep Khanh Vy N.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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My role utilize Sage for inventory management

Reviewed a year ago
Pros

What I like is that it's a powerful tool with customization capabilities. It accurately keeps track of our inventory as long as there's no human error

Cons

It's a little buggy at time. Since it's so customizable, it's up to the developers to establish the database and how each database interact with each other. There are just things we wished were implemented by the dev from the beginning.

BL
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Bev L.

Internet, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Straightforward and easy to use, for someone who has no business accounting knowledge.

Reviewed 6 years ago

Straightforward and easy to use. Was very quick and easy to set-up, get customers on and get invoices sent out.

Pros

Easy to use and understandable. Produces reports that allow you to quickly see the information you need. Easy and quick to create and send invoices out. Like the fact I can access it from anywhere and on any device.

Cons

Frustrating when the server is overloaded or experiencing high-demand and then unable to access Sage One.